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Golden Palace Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

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Golden Palace Casino Review

  • Available in instant play
  • Provides a mobile gambling platform
  • Secured with the SSL encryption
  • Live chat not working
  • No live casino available
  • Only €1,500 can be withdrawn per week
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General info & Latest Promos
Website http://www.goldenpalace.com
Established 1997
Owner ProgressPlay Limited
Casino Promotion Golden Palace Casino: 100% up to £/$/€ 100

Golden Palace Casino is an online casino which offers a large variety of video slots to their members. This casino is a NetEnt and Microgaming casino with a vast assortment of video slots, some of which are powered by NextGen Gaming, Amaya (Chartwell) and Elk Studious, to name a few software providers. The casino offers a mobile gaming platform. Golden Palace Casino is licensed and regulated by the Malta Gaming Authority and UK Gambling Commission.

Restricted Countries

Certain countries are not accepted at Golden Palace Casino, including Belgium, Denmark, Spain, Turkey, Italy, Serbia and the United States, amongst others. To get the entire list of all restricted countries, players need to scroll down to the Casino Details section.

Virtual Games

Golden Palace Casino is rich in video slots, which include the latest and most popular Microgaming and NetEnt slots. Players can enjoy various fan favourites, such as the Avalon slot, the Drive: Multiplier Mayhem slot, the Starburst slot and more. Furthermore, the casino features a number of progressive slots—like the Cash Splash slotKing Cashalot slot and others—which allow players to hit progressive jackpots.

Fans of table games will find variants of roulette and blackjack in the casino’s assortment. Moreover, they can try their hand at Six Shooter, Odd One In and more.

Players looking to test their luck at video poker games can go with Flash Louisiana Double Poker and Deuces Wild Poker.

The casino’s collection of specialty games includes bingo games, keno games, Whack a Jackpot, Space Evader Gold and more.

Live Games

The casino does not have the option of live gambling.

Mobile Gaming

Golden Palace Casino is a mobile casino. As Golden Palace Casino is both iOS and Android-friendly, players can freely enjoy a large variety of casino games and online slots on their tablet and mobile devices.


Players can contact the casino’s customer service via email at all times, who will strive to reply to their queries as soon as possible.

Security and Fairness

Golden Palace Casino implements advanced firewall technology and 128-bit SSL encryption, which guarantee that sensitive data is transferred safely over the internet.

The casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.


Casino details
More Casino Details More details
  • Website

  • Software

    Microgaming, NetEnt, NextGen Gaming, Amaya (Chartwell), Elk Studios, Red Rake Gaming, Betsoft
  • Deposit Methods

    Discover, JCB, Maestro, MasterCard, Neteller, Paysafe Card, Solo, Switch, Visa Debit, Visa Delta, Visa Electron, Visa, iDEAL, Diners Club International, Skrill, Pay by Phone
  • Withdrawal Methods

    Bank Wire Transfer, Cheque, Maestro, MasterCard, Neteller, Paysafe Card, Visa, iDEAL, Skrill
  • Withdrawal Times

    EWallets: 24-48 hours

    Card Payments: 2-5 days

    Bank Transfers: 3-7 days

    Cheques: 21-28 days

    Pending Time: 5 days

  • Withdrawal Limit

    EUR 1,500 per week
  • Affiliate Program

    Golden Palace Affiliates
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Belgium
    • Belize
    • British Virgin Islands
    • Bulgaria
    • Croatia
    • Cyprus
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Greece
    • Hungary
    • Ireland
    • Israel
    • Italy
    • Lithuania
    • Luxembourg
    • Portugal
    • Puerto Rico
    • Romania
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    Euros, British pounds sterling, US dollars
  • Languages

    English, German
  • Licences

    Malta Gaming Authority, UK Gambling Commission
  • Company

    ProgressPlay Limited
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Phone Telephone: 1-416-777-2620

    Fax Telephone: 1-416-777-2891

    TollFree Telephone: 1-888-217-5648

Suggest an edit

Golden Palace Casino Reviews by Players


Write a review
roman1101 7 reviews
Reviewed on May 22, 2017


Variety of games so you never get bored. (At least when you didn't use a bonus) they finally pay out even it takes a long time.


Very slow payout. I think without contacting support they don't pay out at all...
Inst91 3 reviews
Reviewed on June 21, 2016


- Promotions at face value look good, but are a ton of hassle
- Live chat


Rogue tactics, stalling, dirty tricks when it comes to withdrawing anything bigger, MAX 500 WD week, excuses not to pay, added and increased wagering requirements
Pete V. 4 reviews
Reviewed on June 21, 2016


I have been playing here for almost 3 years now. The customer service chat has been the most friendly and helpful. Everything worked, until now...


They like to stall withdrawals very often. They say in their rules on the site 36-72 hours wd time, never happened. It is always from one week to even up to two months.

After almost 3 years of playing here, being a loyal customer and returning almost every week. Few weeks ago they have changed their strategy totally??

The wagering requirements might bounce surpricingly to over double that was promised. The marketing material says 25x and when I started asking of the remaning wagers, they say 55x left. Also last time when I was playing with only cash money, they say I cannot make a withdrawal because I should wager my deposited amount 55x (even without any bonus).

Used to be very good and friendly place, dunno what happened, they have started to stall almost every withdrawal. Make rogue-like actions and scamming me with surprice wagering requirements and such... Be aware if you play here.

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