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Golden Palace Casino has been terminated due to being unresponsive. Consider these instead:

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Golden Palace Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 14 reviews
5.9/10
14 reviews
Complaint Response 6 complaints
3 days avg. 6 complaints
What we like
  • Available in instant play
  • Provides a mobile gambling platform
  • Secured with the SSL encryption
What we don’t like
  • Live chat not working
  • No live casino available
  • Only €1,500 can be withdrawn per week
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Golden Palace Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.goldenpalace.com
Established
1997
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, German
Casino Type
Instant Play, Mobile

Golden Palace Casino is an online casino which offers a large variety of video slots to their members. This casino is a NetEnt and Microgaming casino with a vast assortment of video slots, some of which are powered by NextGen Gaming, Amaya (Chartwell) and Elk Studious, to name a few software providers. The casino offers a mobile gaming platform. Golden Palace Casino is licensed and regulated by the Malta Gaming Authority and UK Gambling Commission.

Restricted Countries

Certain countries are not accepted at Golden Palace Casino, including Belgium, Denmark, Spain, Turkey, Italy, Serbia and the United States, amongst others. To get the entire list of all restricted countries, players need to scroll down to the Casino Details section.

Mobile Gaming

Golden Palace Casino is a mobile casino. As Golden Palace Casino is both iOS and Android-friendly, players can freely enjoy a large variety of casino games and online slots on their tablet and mobile devices.

Security and Fairness

Golden Palace Casino implements advanced firewall technology and 128-bit SSL encryption, which guarantee that sensitive data is transferred safely over the internet.

The casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

StallCation

Complaints

Read the complaints other players have left for Golden Palace Casino. Learn more about complaints.

Show all complaints
Golden Palace Casino - Declined Payment
During the first week of July 2014 I have received numerous calls from Golden Palace. Com Casino that I was offered a free Cashable Bonus if I logged in and play. On the 14 July 2014 I received an email from their accounts manager Toby saying that they have offered me a Cashable bonus to play as long as I log in and start playing. After I logged in I talked to their live chat representative and I was told that there is a free USD100 cashable bonus for me and the condition is that I must wager 99 times the free bonus amount before I can make a withdrawal. So I thought why not just try my luck and I started playing with the $100 bonus money and I was lucky enough to wager more than 99 times the amount and won $300. After that I have decided to make a withdrawal just to prove that they are genuine enough. The process took 72 hours and after that I received an email from the accounts department saying that my Neteller ID was missing. After double checked I noticed that I did keyed in one digit short and I admit that this is my careless mistake so I resubmitted my withdrawal request and this time I enter the correct ID and after another 72 hours wait I received another email from them saying that they need to have my driver's licence and copy of my bank statement for verification and after that my withdrawal will be APPROVED. (they should have said that in their previous emails to me but they didn't) So I emailed to the audit/security department and fulfilled all their request. While waiting for another 72 hours I logged in again and played their video slots and i managed to win $600 and I resubmit my withdrawal request and days later I got an email from the accounts department that they can ONLY pay me $100 and declined the remaining amount reason being that I've made my winnings with the free bonus money !!! This is totally ridiculous and lame. I'm very doubtful with the credibility and transparency of Golden Palace.
staus Resolved
$600

Complaint Statistics

Resolved 3
Avg. Amount $ 15,560
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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Player rating
5.9/10 14 reviews

Top reviews from our players

Hi there, I really like to play at this casino in particular.I'm playing mostly at playtech casinos the last years and I have to say that after signing up with goldenpalace, I stick with them.

Excellent customers, fast payouts and the standard playtech games - what else could you ask for?

Keep up the great job! no to mention the free bonuses you get about every few weeks ;)

Cheers

I haven’t really decided how I feel about Playtech software so I haven't really being playing in Playtech casinos all that much. I downloaded Golden Palace last year it was one of the 1st casino’s that I had downloaded with Playtech software the reason it had appealed to me at the time was because it offered ZAR denomination. I can honestly say, I haven’t made a deposit into this casino yet.I'm still testing the waters I have had the opportunity of playing a bit.

Golden Palace’s marketing department loads free chips into your account every now and then.They send u an email notifying you of the credit and well the other day I even had a voice mail left on my mobile informing me of my free bonus. So – I opened up the casino software to give it a spin. I decided with this chip I would explore the Marvel Jackpot Slots. Which include games like Blade, Elektra, The Incredible Hulk, X-Men, Iron Man, Fantastic Four & Daredevil. All Marvel Slots are linked to Four Mystery Progressive Jackpots consisting of 4 different types of jackpots called; Power, Extra Power, Super Power & Ultimate Power. I decided to find out more about these and this is what I found. All jackpots are won randomly, with any spin of any amount in the slot game than can win entry to the jackpot game, including spins with no game wins, HOWEVER the higher the bet, the bigger the chances are entering the jackpot game. When you do get awarded a jackpot you play the jackpot game which has a
4 x 5 grid of 20 squares hiding the different jackpot symbols.

You then click on the squares to reveal jackpot symbols. You have to match 3 identical jackpot symbols to win that jackpot. Oh and the jackpot game has a reaction timer. The jackpot will be paid automatically if u do not react in time, so make sure you select before you decide to leave the game for whatever reason.

Every now and then a window pops up to notify you that another user has won a jackpot. Yikes... It’s cool - but I would like to see me winning a jackpot on these slots.
I also noticed they have added a new Halloween slot game - just in time for Halloween.
I have been playing my free chip for the past month now.It’s been up and down. But from what I have been playing. Looks like I’m definitely making a deposit into this casino. Keep you posted !

I too am surprised that this casino is blacklisted since when I have communicated with them there has been no problems.You can talk to them through live chat, or email service, and although you do get silly names (that are obviously not their names since they are overseas call centers) you do get decent service and get all your questions answered quite quickly.One problem I can see for many is that they use a restricted amount of deposit options - whether thats caused a problem for many I do not know.I have had no problems paying by VISA debit, and no problems with the withdrawal.It might take slightly longer than some other UK casinos, but I expect that when it is an overseas casino.

Going away from the financial nitty gritty I thought I would also talk about the games that you get.This is a Playtech based casino, and a very good one at that.The whole casino and lobby is well designed and you can actually navigate your way around very easily.The games that you get you will familiar with if you play at other Playtech casinos.So this means all the games are good quality and fair as well - I can discern no difference in the hands and good or bad runs that you get compared to other big playtech providers.This goes exactly the same for roulette, craps or any of the other table games.

The slot games are excellent quality as well, they have the Marvel games like the Incredible Hulk and are good run.You also get a few novelty games thrown into the mix.Overall this is a good casino that I would rate quite highly so if you are looking for a casino you will not go far wrong by choosing these guys.Overall rating for this casino is 7/10.

I have been a member of Golden Palace Casino since 2005 and have never had a single problem with them in that time.I haven't made a huge number of withdrawals but those that I have made have all hit my bank account within 5-7 days which I find within limits since I live in Australia.Some bigger name casinos have taken almost double that in the past.One in particular took well over 30 days and numerous overseas phone calls.I have never had to do that with Golden Palace.

Their chat operators are always friendly and very very helpful and I have never had a single problem getting answers to my questions.

Identification is quite straight forward and I have been able to have the one set of identification documents accepted over 3 of the 4 casinos in their group without a single problem.I have not yet joined the fourth casino yet but I have no doubt that there would be no problem getting them accepted there as well.

I am mainly a Blackjack player but my experience of the other games on their casinos is that they are all good and seem fair.

My rating for the casino is an easy 8 out of 10. I recommend them to anyone wanting an honest casino experience and have nothing to gain by providing this review.

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