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Payment Declined Without Reason


in this casino, I deposited and withdrawn long ago.
then the bill is approved and verified. received a bonus of € 30, with multiplier x 100, I played and respected the terms thoroughly.In fact, the payment was in cash, but after a week, was refused without reasons. do not respond to chat and even by email. the money was put back into balance, so for now there are still, however, I can not put them back in charge because they removed the method neteller.
remit money into balance and then add a bonus. This is a technique to avoid violating the terms and conditions I think.I enclose a few test files but do not know how to respect me.you can help me? thank you
foto cassa golden palace.jpg foto cassa golden palace 25. 08 . 2015.jpg
Disputed Casino Golden Palace Casino
Amount €270

Discussion

User name loyalty-level-2
they laugh at us. look this chat ........
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User name loyalty-level-2
you can not do anythi­ng?.............please
User name loyalty-level-2
put money in the casino and withdraw .... .... putting money into balance without explanation.
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User name loyalty-level-2
nothing has changed. money stopped without explanation. your complaint proceeds?
I look forward to hearing from you

Golden Palace Casino Complaint Stats

Resolved 3 / 6
Avg. Amount $15,560
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Golden Palace Casino Complaints

See all complaints for this casino
Declined Payment
During the first week of July 2014 I have received numerous calls from Golden Palace. Com Casino that I was offered a free Cashable Bonus if I logged in and play. On the 14 July 2014 I received an email from their accounts manager Toby saying that they have offered me a Cashable bonus to play as long as I log in and start playing. After I logged in I talked to their live chat representative and I was told that there is a free USD100 cashable bonus for me and the condition is that I must wager 99 times the free bonus amount before I can make a withdrawal. So I thought why not just try my luck and I started playing with the $100 bonus money and I was lucky enough to wager more than 99 times the amount and won $300. After that I have decided to make a withdrawal just to prove that they are genuine enough. The process took 72 hours and after that I received an email from the accounts department saying that my Neteller ID was missing. After double checked I noticed that I did keyed in one digit short and I admit that this is my careless mistake so I resubmitted my withdrawal request and this time I enter the correct ID and after another 72 hours wait I received another email from them saying that they need to have my driver's licence and copy of my bank statement for verification and after that my withdrawal will be APPROVED. (they should have said that in their previous emails to me but they didn't) So I emailed to the audit/security department and fulfilled all their request. While waiting for another 72 hours I logged in again and played their video slots and i managed to win $600 and I resubmit my withdrawal request and days later I got an email from the accounts department that they can ONLY pay me $100 and declined the remaining amount reason being that I've made my winnings with the free bonus money !!! This is totally ridiculous and lame. I'm very doubtful with the credibility and transparency of Golden Palace.
Status solved Resolved
$600