- Available on mobile
- Features top online slots and casino games from Microgaming and NetEnt
- Live chat support available 24/7
- Proven fair by independent audits
- Numerous country restrictions
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Frank Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Frank Casino is an online casino, that offers a customized gaming experience. The games run on the Microgaming, NetEnt, Play’n GO, Playson, Endorphina, Habanero, and many more software providers. The website is completely instant-play and available in 16 different languages, including English, Spanish and German. Here, players will find some top-notch video slots, progressive slots, table games and many other variants. Frank Casino is licensed by the Malta Gaming Authority and Swedish Gambling Authority.
Restricted Countries and Territories
Frank Casino welcomes players from most parts of the world. More precisely, those who reside in the United States of America, Canada, Australia, Spain, Italy, France, Netherlands, Portugal, Great Britain, Poland, Cyprus, Hungary, Latvia, Ukraine, Turkey, Israel, Iraq, Iran, and Saudi Arabia are explicitly restricted. All others are welcome as long as their laws do not prohibit offshore online gambling.
Mobile Gaming
Frank Casino is accessible through a convenient mobile format. Members who want to have fun on the go just have to open the casino’s website in their mobile browser. Virtually all modern devices are supported, including iOS and Android smartphones and tablets.
Security and Fairness
All of Frank Casino’s web pages are encrypted with SSL from GoDaddy. This technology makes it virtually impossible for anyone to be able to read sensitive information sent to the casino for any purpose, including personal and financial details.
NetEnt, Microgaming and Playson, the three platforms powering Frank Casino, are rigorously audited by independent testing agencies. These tests show that the games are all powered by a genuinely random number generator, giving everyone a fair gaming experience.
- E-Wallets 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Members of Frank Casino will find dozens of top online slots from NetEnt and Microgaming. These include some of the most popular branded slots on the web, including Aliens slot, Dracula slot, and Bridesmaids slot. Frank Casino is also home to the Mega Moolah slot series, one of the web’s most popular progressive jackpots. Dozens of other popular slots are also available.
The table games at Frank Casino are highly diverse. Members have access to several Roulette variants like French Roulette, Premier Roulette, and Multi Wheel Roulette. The Blackjack selection includes titles like Spanish Blackjack, Super Fun 21, and Vegas Strip Blackjack. Many other games are available including Baccarat, Triple Pocket Hold’em Poker, Casino Hold’em, and others.
Video poker enthusiasts at Frank Casino will find a good selection of many popular variants, including Jacks or Better, Deuces Wild, Double Double Bonus, Bonus Deuces Wild, and Aces and Faces. The casino is also home to Keno.
Live Games
The live dealer section at Frank Casino offers games for every kind of player for any budget. Unlike the games in most live casinos, these games are actually being played in real-time with real players.
- +448081699452
Support
Frank Casino has Live Chat agents available 24/7, which gives players an easy way to get in touch with someone. There is also telephone support available.
Complaints
Read the complaints other players have left for Frank Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear FRANK_XYZ Thanks for your feedback. As the process of account blocking is conducted according to certain procedures please kindly send your email or nickname in private messages so that I could check your account history and resolve the issue if any mistakes would be detected. I'm terribly sorry you've faced inconveniences visiting our site, however, Frank Casino always considers responsible gaming as the ultimate customer service policy. Regards, Frank Casino Team
They do not follow responsible gambling code. I lost 2ķ$. Asked to block me because I'm addicted. They did nothing. I lost 5k more. And 2k more. I don't know when I will stop. These guys cannot be on the list anymore.
Dear AVTONIM Thank you for the feedback. The process of account blocking is performed according to certain procedures. Unfortunately I can't give any comment concerning your particular situation as I have no information to be able to check your account history. Anyway I'm sure we can come up with the resolution. Since there is no comment option after Casino reply please kindly send your email address or nickname in personal message so that we could check the account history and resolve the matter if any mistake took place. We're sorry you have a bitter feeling after visiting our website and we hope that this situation will be mutually resolved. Regards, Frank Casino Team
This Casino is terrible, ridiculous wagering requirements, unhelpful staff. I played for a number of months and reached the Platinum VIP status, all I received was a % deposit bonus. I contacted my 'Personal account manager' to explain my disappointment and all he tried to do was encourage me to deposit 30k a month to enroll to the next VIP level. Complete joke. Terrible bonuses, terrible customer service, avoid, avoid, avoid.
Dear FRANK_WAPPZMCD Keeping our members satisfied with our service is and has always been our top priority. Your Dark Knight status has plenty advantages such as highest possible points exchange rate, best withdrawal conditions, top level bonus offers, personal cashback conditions and personal manager assistance. Besides you are able to participate in all our promotions and tournaments that certainly increases your chances to get the huge win. Basing on your playing history you've got personal offers from your manager as well as other casino promo offers. Of course some of our bonuses have wagering requirements. However, you completed them succesfully multiple times and we had no clue about your dissatisfaction till now. Surely Premuim Club membership offers more advantages and has certain conditions of obtaining and maintaining ( 30 000 deposit activity you are reffering to) but the choice whether to obtain Premium status or not is always yours. We appreciate our players whatever status they have. We are sure that that might been some misunderstanding which led you to false judgement, so feel free to contcat us for having all those issues resolved. We wish you all the best and a great day! Sincerely, Frank Casino Team
I liked Frankcasino a lot, everything was fine with them like 6months ago. But now, I'm unhappy. I deposit 280€, I got around 8k€ in Book of Dead in free spins, I wanted to withdraw money. But it was rejected. I send them, all documents what they ask, and of course I was playing as well. And when I had only 200€ in my account only them they accepted my withdraw. Before that, I couldn't get anything. I will never deposit again in this casino. With another casino, don't have so much problems.
Dear Peach, Thank you for choosing Frank Casino and staying with us for such a long time. All the misunderstandings have been resolved immediately. Unfortunately due to AskGambelers policy, there is no option for user to edit the review or rating. Still we hope you'll continue having good time with us and wish you huge wins in future! We wish you all the best and a great day!
Nonwagering bonuses. It is too complicated to find such bonuses in any casinos. Support is great !
Not founded. I tried to find some . Really . I will let you know when I do it.
Dear Bormaida, Thank you so much for your short review. We are always glad to receive positive feedback, especially since most people react only when a problem comes up, while those who are happy often leave no feedback whatsoever. Our casino is happy when our players are happy. And just by the way, you can grab your bonus for this feedback in your Account. No wagering required. Good luck & have a great day!
They have a big number of games, and many game providers.
This is the worst experience I have ever had at online casino. First I got 10% bonus on my deposit of 120€. I got 12€bonus and I had to wager 4620€ ...my deposit plus the bonus of 12€. I contacted the support and wanted to cancel the bonus, since I am not willing to wager my own deposit money. The support told me that it is not possible to cancel the bonus, the only option is to wait 24 hours and the bonus will be deactivated automatically. Then I decided to just withdraw my money back, but it was impossible. I have made the deposit via my Master Card and everything worked fine, but withdrawing the money wasn't every time canceled. I have contacted again the support, and they answered me that it is not possible to transfer the money back to my Master Card because of the country I am living in. I have never had this issue with any other online casino. They also don't support a standard bank withdraw via IBAN. The only possibility to withdraw my money was via Neteller or Skrill. So I made an account there and made a withdraw request. The request was canceled again, and the support told me that because of technical reasons, I have to deposit first money from my Neteller account in order to withdraw. The point is...Neteller and Skrill are accepting only VISA so I wasn't able to deposit money there, in order to make another deposit to Frank Casino and to withdraw my money. I asked the support at least to transfer me the money in Bitcoin since they are accepting Bitcoin. They refused and told me that this is not possible as well.
Basically my money was trapped there and I was forced to play and lose them all, just because I wasn't able to withdraw. I don't know how this casino is regulated and not banned. Avoid it at any cost.
Dear Ivan, Thank you for your feedback. Please accept our sincere apologies. One of our customer support employees made a mistake and never cancelled your bonus with the wagering requirement. When it comes to MasterCard, however, there's nothing we can do about it. In some countries, we are unable to process payouts to our players via MasterCard payment system. We asked you to make a deposit via Neteller because of safety reasons as the deposit method is not consistent with the payout method. However, in your case, the payment system has been changed regardless of your wish. As a result, your account has been credited with 200 Euro, that's your deposit plus a compensation from Frank Casino to make up for the confusion. Just put a request for payment via Neteller, and it will be processed in the shortest time span. Good luck & have a nice day! Frank Casino Team
They have NetEnt games but that's about it..............
I wrote a review but it got removed. Very weird support......have asked for my account to be closed 4 times and they still haven't done it. They replied with an email actually telling me that I can log out by pressing log out....pffffff
Hi Grzegorz, Grzegorz, I'm aware about the unfortunate situation with our Customer Support Team that they couldn't help you with your problem, I would like to apologize on their behalf. To my knowledge I know that you were playing a game and a problem occurred unfortunately, sometimes this happens and we don't have any influence when it does. We would like it if you wasn't disappointed so we've compensated 200 PLN to your balance, so log in and you're welcome to try your luck again. Best Wishes,
I deposited 3 times in a night. Twice I selected the 100% cash bonus and twice I didnt receive it. I received a apologies from live support and was told they would get back to me asap. Then, they gave me 10 free spins. Its a hustle, and thats a shame. Dont deposit here.
Dear FRANK_PLJWDS3T, We are very sorry that you could not activate bonus 100% on deposit and we would be happy activate it manually for you, but, unfortunately, you spent all money in your account and now you have zero balance, so we don´t have the technical ability to add this bonus with a wager on an empty account. As a result, support manager offered you 10 free spins without a wager or other conditions as compensation. We added to your account 50 EUR without any conditions or restrictions. To receive it you should only activate it in your account. We hope that this offer will be pleasant for you. All the best to you and have a good day.
Awesome selection of games. Theres nothing positive to say.
I simply dont understand how this casino can be rated like that in askgamblers.
They support like 15 different deposit methods inlcuding SOFORT, EPS, Paysafe and so on. But if you check the withdrawmethods there r just 4 or 5 left. And the interesting thing: No possibility to withdraw to your bank account. So if you deposit with your bank account its not possible to send it back :D Never seen that before in any casino.
Point2: They dont have Bonusterms on their page. I checked the T&C but theres simply nothing bout deposit bonuses or something else. As I asked their chat for the bonus terms she just told me a few things like the wagering and so on. As I asked again for written terms I had to logout to see the "Bonusterms" as I clicked on promotions.
Well I wanted to try just a bit there using the 1st dep bonus. And then the next strange thing happened: Minimum Deposit for the 100% Bonus is 50 Euro. 50! And you have to wager your deposited money and your bonus money. Next thing: The deposit bonus is working for a very small range of 50-200 Euro.
There r so much things I've never seen before in any other casino. Then I decided that I dont wanna deposit there and asked chat for closing my account. Well this was hard work too. I asked like 5 times to CLOSE MY ACCOUNT now. And the chat answered me everytime anything else like:
"Fredrik:
I mean, Frank Casino has an official license. Gaming process is controlled by game developer so we do not affect the game."
This was the answer to "Third time now: Close my account".
Unbelieveable. Dont play there. Dont even register there.
Dear GAMBLESTEF, First and foremost, thank you for the submitted feedback! Our company would like to give a clear explanation upon each of the aforementioned points: 1. Concerning the payment methods, specifically, withdrawal requests. Regretfully, our billing system that maintains us, does not support payment functions through all payment systems where you can make a deposit. All this information is described in details in the section ¨Payments Options¨ located at the top of our website. 2. In relation to Bonusterms, unfortunately, it is not clear enough for us to clarify what you ment. Each of the offered bonuses has a clear and concise description situated near each of them under the link ¨More information¨. These conditions are available to all gamers, including you. Feel free to check the conditions of the bonus you asked by following the link down bellow: https://frankcasino.com/bonuses/100-deposit 3. In regards to you account blocking request, we would like to note that you have asked a support representative within one conversation to close your account. The support agent was doing his job and tried to assist you, however, you insisted to have your account blocked, which was done accordingly. Take care and have a great time ahead!
Frank, Frank, how I wished I was dealing with Frank Sinatra instead. At least I could enjoy his songs, old songs but memorable songs, especially his infamous 'My Way' song. With Frank the casino, I couldn't even enjoy any song at all. I thought I could at least enjoy their 100 free spins song, but that went down the drain in the end. Why? I was restricted from any of such free spins offers, and that sucked. So I only got disappointment from this Frank.
Whilst checking up on their Bonus Terms and their general T&C, I found many things that I simply couldn't like at all. I've discussed this in one of the specific topics on Frank Casino, and the explanation given by the casino representative wasn't to my satisfaction at all. Terms like a maximum withdrawal of deposit amount + 30%, for one. If I deposited 50 EUR, as the casino so required, the maximum amount that I could withdraw from making any win was a blardy ridiculously low amount of 65 EUR! What the argh kind of a withdrawal term is that?! I have never ever seen such a term anywhere before, and at Frank was the first time! Well, this Frank was certainly having it 'His Way'! Not caring at all about all the others that disagree with it!
If there was anything that I do like about this Frank Casino, I could say something on it, but I don't have anything at all to say! Whatever free spins that the casino offers, they aren't available to me. Even if they were, I would only be able to transfer 20 EUR of the free spins winnings into the Bonus account, whilst all other winnings amount would be removed. Lots of other casinos have a 100 EUR limit, so those casinos would be much better places to deposit and play at! So Frank, you ain't no Frank Sinatra, so you cannot have it 'your way' with me. I'll have it 'my way' all the way! Hahaha.
Dear Afi4wins, As I mentioned in private message, we don't have a bonus "30% on the deposit" in T&C of Frank Casino more than half of the year. And just like you said, that your review is based on the circumstances that you had exsperienced in 2016. Hope we are done with it. But I´m still trying to understand why do you think that we have limits for a win from free spins, and why this sum is 20 euro instead of 100 euro. Please don’t mistake us with any other casinos. In Frank Casino we have never made any limits for winning from free spins. We have never had such conditions. And please keep in mind, that a win from the free spins has never had any wagering-requirements. It means that you can withdraw all your winning from free spins to your personal account immediately! Also in Frank casino we never used any bonus accounts, where money was transfered to, like you said. We have checked your account in Frank Casino and find out that you have never made any deposits or made any spins. We will be grateful if in the future you will make s review based on the real experience, instead of some assumptions. So it will be great if you edit your review by removing from it at least the things that does not take part in our Casino, we have added 20 usd to your account ( without any wagering-requirements), so you can get the real experience playing in Frank Casino. I hope, this will help you to to estimate all advantages of Frank Casino in full. Have a wonderful day.
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Unfortunately, I have a same experience as avtonim. I’ve asked many times that i want to block my account immediately as I lost lots of money. The result is that I lost more than 7k$ in last 3 weeks. I know my mistake and stupidity but the casino says that they follows the responsible gaming, but it’s not true.