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Frank Casino

Our Rating CasinoRank
7.1/10
CasinoRank
Player Rating 61 reviews
4.9/10
61 reviews
Complaint Response 13 complaints
1 day avg. 13 complaints
What we like
  • Available on mobile
  • Features top online slots and casino games from Microgaming and NetEnt
  • Live chat support available 24/7
  • Proven fair by independent audits
What we don’t like
  • Numerous country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Frank Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://frankcasino.com/en
Established
2014
Licences
Malta Gaming Authority, Swedish Gambling Authority, Romanian National Gambling Office
Affiliate Program
Languages
English, Finnish, German, Japanese, Norwegian, Polish, Portuguese, Spanish, Thai, Vietnamese, French, Russian, Turkish, Kazakh, Slovak, Indonesian, Swedish
Casino Type
Instant Play, Mobile, Sports, Live Casino

Frank Casino is an online casino, that offers a customized gaming experience. The games run on the MicrogamingNetEnt, Play’n GO, Playson, Endorphina, Habanero, and many more software providers. The website is completely instant-play and available in 16 different languages, including English, Spanish and German. Here, players will find some top-notch video slots, progressive slots, table games and many other variants. Frank Casino is licensed by the Malta Gaming Authority and Swedish Gambling Authority.

Restricted Countries and Territories

Frank Casino welcomes players from most parts of the world. More precisely, those who reside in the United States of America, Canada, Australia, Spain, Italy, France, Netherlands, Portugal, Great Britain, Poland, Cyprus, Hungary, Latvia, Ukraine, Turkey, Israel, Iraq, Iran, and Saudi Arabia are explicitly restricted. All others are welcome as long as their laws do not prohibit offshore online gambling.

Mobile Gaming

Frank Casino is accessible through a convenient mobile format. Members who want to have fun on the go just have to open the casino’s website in their mobile browser. Virtually all modern devices are supported, including iOS and Android smartphones and tablets.

Security and Fairness

All of Frank Casino’s web pages are encrypted with SSL from GoDaddy. This technology makes it virtually impossible for anyone to be able to read sensitive information sent to the casino for any purpose, including personal and financial details.

NetEnt, Microgaming and Playson, the three platforms powering Frank Casino, are rigorously audited by independent testing agencies. These tests show that the games are all powered by a genuinely random number generator, giving everyone a fair gaming experience.

StallCation

Complaints

Read the complaints other players have left for Frank Casino. Learn more about complaints.

Show all complaints
Frank Casino - No one to talk to and huge amount of funds nonwithdrawable
Hello.

On 23 May 2025, I made 4 deposits:
1 - 45,000 SEK (equivalent = 4700 USD)
2 - 45,000 SEK
3 - 45,000 SEK
4 - 15,000 SEK

The goal was to have a balance of 150,000 SEK.
I've deposited the exact same amount in 2023, had my account verified.
But back then it took 2 whole weeks to get my money back.

Today on the 26th of may, the money was finally deposited to the account.
I then played roulette - a total of 260 Roulette spins.

I ended up with a balance of 525,000 SEK (Equivalent = $55,140)

And because the maximum amount you can withdraw from Frankcasino is 25,000 SEK / 2550 USD,
I made 21 withdrawals.

I then accidentally cancelled one.
IMMEDIATELY after, I tried to withdraw the 25,000 SEK again.

Only to be met with this text - no explanation as to why at all, and no one to talk to, no emails received, nothing:
"ATTENTION: WITHDRAWAL UNAVAILABLE. PLEASE CONTACT OUR SUPPORT TEAM TO GET MORE INFO"

... Well, the problem here is that there is no support to contact.
There is no live support. The "live chat" only says the opening hours of it. But you can't type anything.
There is literally no one to talk to. I've emailed them - nothing. I tried contacting on Messenger and on Telegram, but the code you're supposed to receive on your phone or on your email never gets sent out.

I'm afraid to be stuck in limbo on a company that holds this amount of my funds.
As mentioned, I've already deposited this amount in 2023 - but back then it took forever, many weeks, to get my money back, and they were more active. In 2025 it seems there are no one to talk to at all.

I sincerely hope that this post brings awareness and a response from FrankCasino.se,
So that I can get my funds out and an explanation as to why I cannot make my last withdrawal.

May is my last gambling month. I don't do it in June because I have other responsibilities.
Sincerely hope I get this resolved this week, or at the very least, get ANY TYPE of response from Frankcasino.
Because contacting them have been fruitless so far.

Thank you in advance.
staus Resolved
kr25000
Frank Casino - Missing funds following Evolution Gaming software glitch

Played in Frankcasino. They had a tecnical problem. My screen went on black and I could not login for 5 minutes.

After ii could login i saw missing funds of a total amount of 331,20 euro

Frankcasino did not wanted to investigate the situation an said that i make those bets of

first 55,20 EUR, 2nd of 165,60 EUR and the 3rd of 110,40 EUR.


The information they gave me totally false.

One i did not make those bets.

Two i got evidence of it. Because when i look up in Evolutiongaming history i lost that day 1181,50 in Evolutiongaming one person using Frankcasino.


In Frankcasino I lost that day a total amount of 1512,70 euro.


1512,70 - 1181,50 is exact my missing amount of 331,20


Help me out with this.


I got evidence of my losses that day in Evolutiongaming using Frank Casino.

I got evidence of not placing any bet in Frank casino during their technical issue.

I got evidence that i only played in Frankcasino using Evolutiongaming one person.


How could Frank Casino says that i placed those bets and lost it all. This is totally not acceptable and its sure not the truth.


Now they did an investigation and they are telling me that the technical department checked it out and they said i make those bets. Very weird because i also send them the evidence. I got the feeling that they did not look at my evidence and that they

dont wanna solve this escalation. It happened on Oct 30.


This is what Frank Casino is telling me now:


we have came to the same result, there was bets made in this time period that was mentioned before.


Can you please help me with this situation.

staus Resolved
€331.2
Frank Casino - Delaying verification progress multiple times to lose bonus money and locking account

All started month ago when i won 600€ bonus money that had to be used in few days. I wanted to withdraw 620€ real money before accept bonus to my account. (risk to lose my real money as well) They asked account verification. I send all documents that they asked in same day (and those were accepted by multiple other casinos). They declined first because i didn't send those in PDF mode. Problem is they accept only JPEG, PNG and TIF on site. Tried to ask if they could put my real money to pending withdraw so i could accept that 600€ bonus. Didn't accept that. I send those documents via email and got accepted. (of course after time of my bonus was ended) Tried to make withdraw again. Withdraw was still declined reason was first "Your account is on additional check of your trustly payment system" and after that "at the moment we are going trough some technical issues" Then they recommended me to make minimum deposit with other method and withdraw with that new method. Did what they asked and then surprise they wanted new verification and bank statement in PDF that includes that minimum deposit with new method. I asked bank statement from my bank. Got one day statement that includes deposit. Downloaded that in JPEG in my account but it was declined because not PDF. Send it in PDF by email. Still declined because it didn't show them my full month statement??? Had to wait around week for that full month bank statement from my bank. Finally got my withdraw after send that full month bank statement in JPEG and PDF. This full process took three weeks and lost that 600€ bonus because of all this.

Thought i made account full verification now and playing should be easy now. Until.... i played for while without problems, but asap when i won 500€ bonus money (have to use in 2days) they asked new verification. This time "we will need you to take one selfie holding your id-card (front side) or passport, close to your face, so that both your document and your full face are inside your selfie picture." I send it couple times and now its accepted. Got email that my account is verified now again. Logged in to my account and tried withdraw 980€. Surprise this time my cashier was locked without any information to me. So i still can't withdraw my money. Had to go ask what is problem this time. Now reason for this locking is "Your account is being checking by our Security department" "Additional checking just to check your game history" Now theres one day before i lose that 500€ bonus also because of this ridiculous delays.

staus Resolved
€980
Frank Casino - Delays the verification process and paying my winnings
I registred on Frank casino just like 2 weeks ago, i made a few small deposits from Paysafecard, during that period i sent some documents which are usually requied by all other casinos to get vertifed (screen from bank acc., photo of ID, bill) but these was pending for days and did not get any email or info what else should i upload.. i kept playing there, made another deposit and win 150 EUR that i wanted to cashout..when i tried to cashout to bank account,there wasnt possibility to do that so i contacted support. They told me i have to make neteller account and make a deposit with neteller to be able to withdraw there. I asked if i sent already all documents needen and then told me i have to make screenshot from neteller account to have all documents ready for full vertification and ability to withdraw my winnings. I did that and casino kept me waiting 24 hours for reply, then they wrote me i have to upload paper from bank which consists of "your address,
full name,your bank account number,seal of the bank and signature of the employee.". I went instantly to my bank and showed them this email and they looked like that has no clue what should they do. They print me statement from bank account, i sent them additionaly also pdf from another bank account i got + official papers from bank which i got after i created my bank account years ago.
I have no clue why they are asking for bank info while im making withdraw to neteller but fine,i thought everything will goes fine then, but after another 24 hours i received another email, where they asking me for inreasonable questions like "What are your annual earnings?" , "Do you own your residential property?" ,etc. I have been never asked questions like this but its already 5 days after i sent them documents, when i contact customer support they always tells me wait 24 hours, after that 24 hours im always asked for some other no-sense docs.
I have send them already: photo of id, photo of driving license, bank bill, 3 documents from bank, screenshots from neteller and casino is still delaying the vertification process and obviously doesnt want to pay out my winnings.
Askgamblers, I kindly ask you for help to get my winnings out from this fishy casino, thanks.
staus Resolved
€100

Complaint Statistics

Resolved 10
Avg. Amount $ 2,174
Avg. Complaint Duration 7 days
Avg. Response Time 1 day

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Player rating
4.9/10 61 reviews

Top reviews from our players

Frank casino is one of the worst casinos, I advise no one casino to venture out to try to play hoping to make withdrawals, because they will take all measures to prevent you from doing so!

Dear Eldan, Thank you for your feedback. If you have problems with withdrawing funds, please contact our support service directly - [email protected]. Also, please note that the withdrawal time depends directly on the payment operator. We do our best to please you as quickly as possible! All the best, Frank Casino

user avatar

Frank Casino embodies the quintessential concept of a versatile casino, featuring an elegantly crafted design that exudes an air of opulence. The benefits it offers are straightforward, devoid of complexities, and easily customizable. Personally, I derive greater satisfaction from its weekly offerings compared to other similar deals. Engaging in its activities is genuinely pleasurable, and I have successfully met the requirements on multiple occasions.

I often find myself at odds with the choices of so-called 'popular' games, as a significant portion of the titles showcased here are, in reality, of poor quality. This perplexes me, especially considering that Frank Casino offers a range of exceptional game providers.

Dear MalikaAvery, Thank you for your feedback. We are very excited about your awesome experience with our casino! The "Popular" tab is formed based on the most popular games among all our users. However, you can add your favorite games to "Favorites" in your personal account for quick access and they will always be with you! All the best, Frank Casino

user avatar

The verification process is swift, and deposits and withdrawals are processed quickly. The assistance provided by the consultants is top-notch. There is a multitude of bonuses available, and the game selection is extensive, catering to everyone's preferences. The website is user-friendly and straightforward. I highly recommend it.

Certain games take a considerable amount of time to load, leaving me uncertain whether the problem lies on my end or if it's an issue with the website. After downloading the program, I noticed that the layout varies, which initially puzzled me.

Dear JohnSquarcione, Thanks for the feedback. The download time of games most likely depends on your Internet connection. However, if you notice such a problem with a different connection, please write to our support - [email protected]. We will definitely test and check everything for your more comfortable experience All the best, Frank Casino

user avatar

I can say that Frank Casino is more of a flexible site that has focused on customer experience. For starters, their chat has been off the charts and have done a great job to provide the needs of their players at any given time to be enjoyed at most.

They should not be experimenting with the set of games they offer at most. I can say that there are a lot of games that they should add instead of putting a lot attention on the customer support since they also need players to enjoy in their casino sessions.

Dear FALCON99, Thank you for your feedback. We have done a great job to satisfy the most sophisticated players and we will definitely take into account your wishes. Good luck to you! All the best, Frank Casino

user avatar

After having an awesome session at other Aveno NV casinos like SlotV, Drift and Aplay casino I decided to sign up at Frank casino. The sign-up process was quick and for my location which is India the casino offers USD, EUR and INR currency. The casino has recently updated their design and the site looks fresh. The casino offers more than 10 payment options which are convenient for Indian players and these methods range from Bank deposits, cards, E-wallets such as Skrill, Paytm, Astropay and many more. The casino has a minimum deposit of INR 100 which is equal to $1.50 and for some payment methods the deposit amount id INR400 which is $5.50. The minimum amount for withdrawal for most payment methods is $15.

The casino has more than 5000 slots which are given by 80 slot providers which include big names like BTG, Netent, Nolimit City, PlayN’Go, red Tiger, relax gaming, Playtech, Blueprint gaming and other big and small providers. They also have a separate sports section where you can make sports betting on more than 30 sports with some great odds.

The casino gives you a first deposit bonus of 100% up to $500 and the minimum deposit to claim this bonus is $10. The wager requirements are 27 times the bonus and deposit and you need to finish the wager in under 72 hours. This bonus can be claimed in 365 days from the moment you signed up on the casino.
The casino does not block a lot games while being on bonus but it does have slots that contribute 50%, 10% and also 0% to wager. The casino offers you free spin bonuses and match deposit bonuses up to 200% time to time.
So far I have made 3 deposits totalling $200 but never was able to get a cash out but I can confirm that the deposits show up on your account instantly and the games run smooth. The casino does not restrict your first withdrawal if you are unverified but does expect you to finish your verification when asked for. You can get your account verified by uploading documents in verification tab. The casino processes withdrawal in order so be prepared to wait at least 24 hours to receive your withdrawal. If you make a deposit without taking a bonus you will have to rollover your deposit at least 3 times before withdrawal and if you fail to do so the casino will charge you 10% fee.
The live chat is also very helpful and you can contact them any time.
All in all, casino Frank is just like its sister casinos and you will definitely enjoy your stay at this casino. The best part for Indian players who play in USD or EUR currency is that unlike other casinos that charge conversion fee on deposit from bank to casino Frank doesn’t charge any fee.

The bonus wager is calculated on deposit and bonus. The casino charges a fee of 10% if you don't finish the 3x wager on raw deposits. The casino charges a 2% fee on the second deposit of the day.

Dear BLACKJAX, Thanks a lot for such constructive feedback. We are glad that you enjoy playing our games. Our goal is to improve the quality of service for you as much as possible. Have fun with us! All the best, Frank Casino

user avatar

Frank casino is your classical all types of green type of casino, very well designed and gives it a richer look to it.
The perks are simple, uncomplicated, and adaptable. I find it more enjoyable than other weekly deals. I enjoy participating in it and have even made the cutoff several times.

It can take a long time for some games to load. I'm not sure if it's a problem on my end or if the website has an issue. I did download the program and saw that the layout varies, which initially perplexed me.

Dear THOMASJENNIFER987, Thank you for your feedback. It is important for us to provide the highest quality service. Please check your internet connection. And if the problem persists, you can always write to our support team - [email protected]. Enjoy your free time with us! All the best, Frank Casino

user avatar

The bonuses are minimalistic but straightforward and flexible. I find myself enjoying it better than most weekly deals. What’s most impressive is the events or tournaments. I love taking part in it and actually reaching the cutoff on multiple occasions.

I find myself disagreeing with the selection of ‘popular’ games because most of the titles featured here are actually bad. I don’t understand, though, because Frank Casino has other great game providers.

Dear SSVEN1225, Thank you for your review! We are glad to hear that you enjoy our tournaments. We are always trying to be better for our users, so all your comments about the games we will take into account All the best, Frank Casino

user avatar

The game selection is amazing. From Evolution to Yggrasil, the site actually has a competent selection. The events calendar seems busy so I guess there's a lot to offer for everybody. Personally, I didn't get to enjoy much of it myself but I did try a couple of times. It's just hard to keep up with the others. Frank Casino also comes with a sports betting page with my favourite league on it.

Unfortunately, the site itself has little to offer to make it worth staying for. It was easy for me to decide to move on to better casinos because of Frank Casino's lack of interesting bonuses. I'm also not sure whether it supports cryptocurrencies and if it does, it doesn't seem confident about it. It's better that I left to use cryptocurrencies to an online casino that is dedicated to blockchain tech support.

Dear W_GOUR, Thank you for your feedback! You can check all the interesting bonuses in the "Offers" section on our website. Also, be sure that Frank Casino supports cryptocurrencies and it works correctly. For any other questions, you can always contact us directly at [email protected]. Have a good game! All the best, Frank Casino

user avatar

I would recommend this casino very highly. The support staff is very friendly and always available via 24/7 chat. Cashouts are usually very fast with many options available.

I have to recommend this casino to everyone because it is good. Fast verification, fast deposits and withdrawals. Help of a consultant at the highest level. Lots of bonuses. Lots of games, everyone can find a game for themselves. The website is clear and easy to use. I recommend.

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