Page 2 – Player Reviews for Frank Casino

I liked the interface. Everything looks good and fine, games are downloading fast and no help is needed. The support is really helpful. So i can recommend this place.

I liked playing here. The interface was easy to operate, I was able to play my fav slots and also gor the bonus, so it's pretty nice. I think I will return again.

You need only an e-mail address to register or you can use your mobile phone number instead. There are many other special offers which are regularly updated. I liked the user interface, it’s convenient and easy to navigate. This is a licensed casino with the biggest number of games I’ve ever seen. Especially there are a lot of different slot machines. I’ve talked to support once and they answered be really fast, clearly and in a friendly way. I earn more or less regularly here and started gambling in March, so check it out yourselves.

Frequent bonuses, decent site with enough choice in slots. A lot of slots are excluded from bonus promotions, pay attention! There seem to be tournaments for extra prices which could be nice.

The bonus buying system is really bad. The layout of the bonusses which you can buy with the site's own currency -'Franks'-, looks a lot like the everyday deposit bonusses. The normal deposit bonusses show a certain amount of spins you get and the minimum amount you have to deposit to unlock them. When you go to the bonus buy options, it seems like there is a price in Franks required to buy the bonus, a minimum deposit amount and the bonus itself. In my case I thought I was buying a 30% deposit bonus for Franks, which had a minimum deposit amount of 75 euros. I was quite surprised when after the deposit I only had 55,- on my account. It didn't make sense to me at the time, but when I looked at it again at a later moment it was clear what happened. I had bought the 30% bonus for 75,- (!!!), so the 55,- I had left was 25,- real money and 30,- bonus money. The site didn't even had a pop-up or extra warning screen to make it clear to the player that he/she is paying real -and quite a lot!- money for the bonus! Of course I had contacted customer support, which told me a superior was going to look at it. After asking a few times what the status was they didn't have any answer for me, apart that someone was looking at it. Meanwhile 2 weeks have passed and they don't seem to feel like keeping me up to date or looking at this 'simple' problem. It seems to me like a sneaky way to hussle people out of their money and afterwards just letting them sweat for a while. Do not buy bonusses here, since they straight up scams. For example you can buy 60 spins of 0,10 = 6,- worth of spins for 10,-, with a 20x wager. What?! There are far better casinos out there to waste your money playing here, learn from my mistake!

This site has best support team ever I swear. So helpful and 7/24 online. Beatiful site desing and you can see how many players play in right now at all games . Supporting a lot of Currency and simple deposit / payment system. Really recommended.

Nothing, I loved everything about this casino. Win/lose doesn't matter. I have nice time with frank casino. I hope it continue long years more. Certified and trusted.

Very nice site layout, and a very good search function that actually does more then let you just type stuff.
Very nice and friendly support, very fast verification en fast payouts.
This is how an online casino should be. A+
Really recommended.

If I have to say something then it would be that the site is sometimes loading slowly.
But I will forgive them that because of the high quality of the site.

Casino is good! Fast payouts (usually within 8 hours). Games from slots to live casino games work great. Their customer service is polite and helpful. I think it is good that they only give 2 free payouts per day so withdrawals are faster for other people.

The deposit offers is really strange. I took an offer to get franks from deposit. The franks offer cost 20 euros and I got 10 euros worth of franks in exchange. How can you lose 10 euros real money from an offer? I tried to ask live chat can it be this way and they said yes. I’m so dissapointed that when I take offer I lose my own money. Live chat was very polite and helpful and understood me and my dissapointment. I have deposited over 4000 euros this month so 10 euros is really nothing. Still, an offer should give you something, not cost you real money.

I would like to point out that I didn’t fully understand the offer before taking it. So partly it can be my fault. Anyway they should not have offers where you lose real money.

This site is a scam. I won $ 850 I received an email that the withdrawal request was accepted and that money was transferred to my account. I never received money. I called them and they told me that the bank refused payment. I called the bank and they told me that no payment come.
I contacted the site and it never answered me.
I closed the account permanently on this site! Is the only casino that did so!

I like playing at this casino. Contrary to the comments here, they actually have games with high RTPs so you can win more in the long run. But you know, gambling really needs luck and patience. They have a good number of games and a lot of providers.

The site loads slow sometimes, especially when you first open it. Aside from that, this is a personal preference that I do not like much delay especially in money transactions. The MasterCard transactions can take almost 2 days, but that's the longest I've waited.

Frank Casino has a lot of games, slots, and even card games so it's very fun! I always play here plus their customer support also replies very fast when I face problems or about random questions I ask. Lol

My time here has been really enjoyable although there are times when I think the casino loads very slowly. I just play for leisure here for now so it's still okay. Their verification process was also processed faster than I thought.

Looks good design of this casino.
No lags, many "internal server errors" sometimes but you are welcome to spend a lot money with all slots in the world is here, really they are maybe russian casino and pay legit for all providers. Big deal here, you can play as weeks, no reality check, no limits, spend money like crazy. Also you get offers in email i maybe don't know why google drop it in spam folder :) also many "manager" of casino can contact via email just to offers you something "special" and motivates you to spend money.

Boring VIP loyal program I am last level and get nothing just spend a lot money and cashout really rare just because low RTP slots.
You can play as hours with a lot money to hit something decent here.

They really having all slot providers, but I not think they are not pirate slots just because if compare with any really big casino they don't have all providers like that, also the fact I play like 1 year in Frank and get always the worst RTP the most slots are cold as weeks if you hit really big once before. Also if you hit big they will refuse cashout and will day you 1 week or much as possible for additional verifications, not because they are legit and strict casino, just because they don't like to cashout big amounts if you are new player and not spend that much money. Other fact is they are not and they don't like to gamble responsibly just because they working for big profit not fairly to get good cashout and to be happy customer.

I really play a lot to get some cashout and get money back this costs me a lot time and weeks to hit something big in this casino and after I get cold and cold slots weeks and weeks :) I just testing to be sure that happens always after big cashout.
You CAN'T set limits in this casino, you cant exclude your account, you cant get hot slots no matter what provider you switching, you have like 5000 low RTP slots.
And this is legit yeah!
If you contact with support they are super honest and they are happy to tell you it depends your luck or depends provider, provider make slots cold... bla bla.

I see many people how losing as weeks in this casino and in same time I just decide to play in other casino were is proven fair and legit with multiple licenses and WOW I see I am so lucky in other casino with same slots but not like "all providers in" and no pirate slots.
So in Frank casino always honestly telling me I am unlucky and to try again which means more money to burn in this casino and as I said in same day same time I get much better RTP in other legit casinos.
Bonuses are boring, the most are like to deposit 250eur... everything is made to spend more and more.... this is against gambling responsible, it's like trap for me.
You or someone if login in your account can do quick deposit without put any details of payment, they just save your card and you everyone can do deposit WITHOUT any verification / authorization of transaction.
You cant delete this details, just need to ask from support but if you deposit again without choosing to save payment information you again have "quick deposit" feature with saved your card.

Also I see streamers were promote casinos like that, they get really good offer if they put a lot people in casinos like that, they have like 99999999 money to spend and losing like everyday. I can't understand how they promote this casinos and same time losing like 20K per week.
Someone will tell me fool because they think I believe this is real money :)
This is nothing new for online casino like that :)

Good selection of games. Netent, play n go, novomatic etc. Easy to navigate and decent design. Many ways to deposit and withdraw moneys. I dont know what else to say.

When you deposit, you have to roll over your deposit three times before you are able to withdraw. I want to say this to other players to keep in mind. If you play more, your rollover will decrease to 2 times your deposit. Also the account verification was very problematic here. I cannot recomend this site to other players.

Nice design and layout of the website. Easy to navigate and good selection of slots. Verification is done within 24h provided you upload the correct documents that are requested by the casino. I requested 3 cashouts so far and all were completed within 30 minutes. I will keep playing here.

Nothing to dislike so far. I read all negative comments and the complaint section. However, I think this casino is more than legit. I don't see any cons here.

The only good thing in this casino is DESIGN. Dark colors, which I really like. Oh and the customer support answers fast, but that's because they don't have a lot of people on the website :)

1. Casino will delay your verification as much as possible. Even if your winnings will be $200 - they'll delay it for 48+ hours! And you know what's funny? If your payment will be divided for 2+ parts they'll actually withdraw 1 part with the smallest amount :) Is that a real verification, huh ?)
2. Commission for withdrawal
3. If money turnover (amount of bets) of the account is less than the tripled amount of your deposit, the Company reserves the right to retain 10%. That's a lot, for sure. There are casinos that take only 3%, so :)

They choose the wrong way of growth for sure. I don't want to keep playing here and I don't recommend you to use this casino.

Good design on site.. Customer support works 24/7 but it didnt seem helpful to me yet.. unlucky design of site is one of the less important things for player!

Warning! This casino is making everything to delay verification process/dont verify you after you trying to withdraw your winnings!!!

I started to play there only some days ago, site looked nice and some twitch casino streamer played there aswell so it looked trustful for me.. I registered and made few deposits, after like 3rd deposit I decided to verify my account so if I win I would be able to withdraw my winnings instantly.. I sent them all documents (that I have sent to 10+ casinos before and get verified there within few mins).. But I didnt get any answer after 24 hours! I uploaded some more documents, phone bill, screenshot from bank account, driving license, photo of id.. I won some money and tried to cashout but it wasnt possible.. Customer support advised me to make neteller account, I made it, verified my neteller.. They told me I have to make additional deposit with neteller to be able to cashout there! So after all this hassle I made it and sent them screenshots from my neteller account as they asked for..

I have been waiting another 24 hours without any single reply/e-mail!! I asked customer support, when I was creating neteller and they told me if I will make screens from neteller that should be all needed documents.. After 4 or 5 days I received first email, where im asked for bank statesmant with signature of bank, address, name, etc..! I went to bank and read them mail what I'm asked for and they didnt understand this request and told me its first time ever they hear something like this. But I sent 3 another documents from my 2 bank accounts additionally (btw. I dont understand why I need to send bank documents when I'm withdrawing to neteller but ok) and casino is still ignoring me..

This is definitely fishy casino that does everything for delay the withdraw and hoping that customers will loss their winnings.. Stay away from this fishy casino !!

Good range of slots available in the site, quick deposit and payouts. Support staff are also friendly and responsive and I get verified within a day, i'd recommend this to my closes friends.

When you place bets on sportsbook section, it doesn't contribute to your deposit turnover, so if a player decided to use the site for sportsbook betting, they are still gonna force the player to place bets on slots and casino to finish the turnover. Very bad rules for finishing turnover to request a withdrawal.

This one is my favorite! Huge amount of game providers and games, beautiful design, loyalty program, lot of payment methods, fast withdrawals. When you raise your level, they open more ways of payment for your account. Support is polite and responsive.

They really don't want to let their players away. And also there is some rude things my friends and i have faced earlier. Frank really attracts gambling addicts which losing their minds and money instead of stop depositing. Few years before when i wasn't a member of it my credit card were compromised and 450 or more euros from it were stolen and spent in this casino. I contacted support and asked them to block an account with my details and don't accept future payments from that user with my details. their answer was that they cant do anything with it and don't garant me that won't accept future payments from my banking account. i was shocked, but years later when got my interest to world of gambling I've decided to open an account here i find out that security level of frank raised up because need to provide a big amount of improvement documents. as i know they had some changes and corrected all malfunctions. So you can trust and play here. only the one thing left, Don't forget about a point from terms and conditions called “responsible gaming” ;)

Friendly support, super fast cash outs, quick to kyc documents I can't think of any negatives to be honest, accepts crypto deposits and withdrawals, massive game library, also a comp point system to exchange into cash is a nice touch for many players like myself and also Frank casino is one of the few casinos to give players a birthday gift on the day two thumbs up

One small thing that would be nice if bonuses offered on smaller deposits but that would nice but not critical minimum bet for the tourneys are a tad high for low rollers like myself

I like that they have most if not all of red tiger games, and that danish people can play there.

The chat support works great as well, fast response time and the support is nice to talk with.

And the most important thing they payout winnings pretty fast in most cases, once you have done the security process of sending in documents.

Don't like that they don't offer all slot providers, like blueprint. I can't see a single one even though they got a huge banner in the top saying play blueprint, so i guess they have them? Just not showing for danish people, even though most casinos offer blueprint to us, makes me wonder how many other providers that they don't show us...

Don't like that they show instant withdrawals on e-wallets when it some times take up to a day to get processed, but that's a minor thing since all that matters is you get the money out.

In this casino seems like impossible to close the account.
Instead of closing account instantly(like every single casino does), they are waiting minimum 7 days, in my opinion this is just insane. I wasted 45 minutes in chat just to create a request of closing. Support 7 times asked me why I wanna close my account, and giving me advice how to win at casino and what with next deposit I will be lucky for sure LOL pathetic
My recommendation to all players - avoid this place!
Thank you

Nice pages nice games but that’s it!!! But I can’t recommend this side.

I can’t recommend this casino. The casino accept deposits from restricted country’s like Switzerland. The keep the money and will not refunded. Bad service bad experience!!!

This establishment does not want to delete an account.

First, they give you a period of 7 days for deletion, allegedly after these 7 days your account will be blocked. You come in 10+ days, and they tell you that the application did not get sent and send a new application, again 7 days. You come in 10+ days, and you are told that will take more time. Then I went after 20 + days, and my account is all active. This institution wants me to replenish the balance, and when withdrawing to block my account, referring to the fact that I sent an application, but do not want to delete without a deposit.

A very nice-looking site, and fair amount of slots.

Support is not much help, and it doesn't seem English is their first language.
I would avoid this casino.

The site is very well designed and easy to navigate, very wide selection of slots and games

One of the worst casinos I have ever played at and the first one where I really felt ripped off, I selected the my welcome offer, then an instruction appeared on my screen informing me that a 10 dollar deposit was required to activate the bonus so I followed the instruction and after the deposit the spins were not added and when I queried it with support she had the audacity to tell me that if I made another deposit she would then add the bonus, disgusting, I will never play there again.

Frank presents himself with the beautiful web of his casino. Large and big promotions offer. It belongs to a higher class where there is a quick selection and a high level of customer service. Good bonus offer, tournaments are interesting and there is a choice so I like this casino and it is fair to me.

For a long time, if you choose a bonus and wagering have 30 x D + B, a high amount will be created to make your own money.

Everything. Fast support fast withdraw. All the games I love to play. Friendly. The best casino I have ever played

I am reluctant to say anything positive, but the chat representatives were quick and courteous to respond when I raised the issue with them... despite that, this casino really should be avoided, there are hundreds of casinos to choose from - this is the only one operating the ridiculous terms I describe below.

The 3x wagering requirement is fairly standard across the industry. However, in every casino I have ever played at, the wagering requirement resets to zero once you've lost the deposit. At FrankCasino, the wagering requirements are carried forward indefinitely.

How does this impact players? To give an example, if you had a bad run, lets say 3 consecutive days losing 300 euro each day, your account is liable for 2700 wagering requirement (three times 900 euro) before being allowed to make a withdrawal. So on the fourth day, you log in, deposit a tenner, and win 500 euro... they will then tell you that you have to complete the 2700 wagering requirement from all the losses on the previous day (plus the additional 30 euro for the new deposit) before being allowed to withdraw. At every other casino I've played at, when you deposit the tenner on the fourth day, your wagering requirement would be thirty euro - wagering requirement for all previous deposits are removed from the account when the deposits are lost. Wagering requirements carrying forward over time on your account might mean you find yourself in a situation where you can't win at all due to vast wagering requirements accruing over extended periods of bad luck. Needless to say wagering isn't carried forward after you've made a withdrawal... it resets to zero then... so they only carry forward negatively on your account, never favorably... it should be a two-way street if things are being carried forward. It's like you're constantly playing with bonus money, despite not accepting bonuses.

They do allow you to withdraw if you haven't met wagering requirements but for a penalty of 10% of your winnings... another ridiculous policy that I haven't seen anywhere else... doesn't this enable people to launder money on this site... just pay a fee and the casino allows you to forego wagering requirements that are designed to prevent fraudulent activity... just saying.

Furthermore, play on jackpot games doesn't count towards any wagering requirements. What about those of us who only play Jackpot games? You'll never be able to make a withdrawal because you'll never accrue any of the wagering requirements (unless you're prepared to pay them 10% of your winnings). When you make a withdrawal, the money doesn't go from your in-play balance... it just stays there until they come along to process your withdrawal, making it ever more likely that you're going to lose it back.

I just find it all absolutely absurd. Most people don't read T&C's when signing up at a new casino, because we expect them to be largely standard and fairly consistent, but this policy of carrying forward wagering requirements on money that has been lost in its entirety is extremely negative for players, so I felt I should make this review to highlight it for other unsuspecting players.

Selection of games, great site. Didn't have any problems with widthraws.

I understand that maybe casino doesn't violate any it's rules.
But I would like to aware other players that Frank Casino is not about responsible gambling.
It doesn't have any instruments to limit your loss or amount of deposits, you cannot close your account by yourself.
And when you send them in chat that you cannot control your deposits and want to close account they reply that they cannot close it and technical department will review your request within 7 days (!!) ! And only after that they will shut down your account.

I don't see any help for players who feel addicted and cannot stop.

3 stars only for the wide selection of games and Malta license

Unfortunately, after depositing € 200, it is not possible to accept all the payment methods they claim to have on their site. Unbelievable that I have the possibility to deposit only by credit card, all the casinos licensed by Malta have various payment methods such as Skrill, Paysafecard, Neteller etc ... They say that the department of competence has received several reports for this, and that will make this implementation as close as possible, but it's been years since the casino is open and they have not yet succeeded.
Then as long as I withdraw from my account, I discover the bitter surprise that can not exceed € 700, even the anti-money laundering limit is respected considering that the limit per transaction is € 1,000, I ask in chat opinions and tell me that depends on my bank! In other words, they provide misleading information considering that with Neteller I can also withdraw € 10,000 per transaction, and the withdrawal limits are different depending on the single casino, if the bank will have those limits that say in chat, why not apply them equally in all others casino? Bad experience I think I do not play here anymore

Hey
Once I had issue with withdraw but they fix the problem and I can't say that free bonus can give you a lot but it's our choice to take them or not. But one I can say, customer service is excellent, I have my own personal manager and he is very helpful all the time, and he is nice person as well, his name is Victor, I don't know it's his real name or not but he is the best, really. For now I can't say anything bad about this casino, I like it. 🙂