Page 3 – Player Reviews for Frank Casino
The casino is closed.
Review This Casino
Share your thoughts with other playersTop Reviews From Our Players
Dear FRANK_XYZ Thanks for your feedback. As the process of account blocking is conducted according to certain procedures please kindly send your email or nickname in private messages so that I could check your account history and resolve the issue if any mistakes would be detected. I'm terribly sorry you've faced inconveniences visiting our site, however, Frank Casino always considers responsible gaming as the ultimate customer service policy. Regards, Frank Casino Team
They do not follow responsible gambling code. I lost 2ķ$. Asked to block me because I'm addicted. They did nothing. I lost 5k more. And 2k more. I don't know when I will stop. These guys cannot be on the list anymore.
Dear AVTONIM Thank you for the feedback. The process of account blocking is performed according to certain procedures. Unfortunately I can't give any comment concerning your particular situation as I have no information to be able to check your account history. Anyway I'm sure we can come up with the resolution. Since there is no comment option after Casino reply please kindly send your email address or nickname in personal message so that we could check the account history and resolve the matter if any mistake took place. We're sorry you have a bitter feeling after visiting our website and we hope that this situation will be mutually resolved. Regards, Frank Casino Team
This Casino is terrible, ridiculous wagering requirements, unhelpful staff. I played for a number of months and reached the Platinum VIP status, all I received was a % deposit bonus. I contacted my 'Personal account manager' to explain my disappointment and all he tried to do was encourage me to deposit 30k a month to enroll to the next VIP level. Complete joke. Terrible bonuses, terrible customer service, avoid, avoid, avoid.
Dear FRANK_WAPPZMCD Keeping our members satisfied with our service is and has always been our top priority. Your Dark Knight status has plenty advantages such as highest possible points exchange rate, best withdrawal conditions, top level bonus offers, personal cashback conditions and personal manager assistance. Besides you are able to participate in all our promotions and tournaments that certainly increases your chances to get the huge win. Basing on your playing history you've got personal offers from your manager as well as other casino promo offers. Of course some of our bonuses have wagering requirements. However, you completed them succesfully multiple times and we had no clue about your dissatisfaction till now. Surely Premuim Club membership offers more advantages and has certain conditions of obtaining and maintaining ( 30 000 deposit activity you are reffering to) but the choice whether to obtain Premium status or not is always yours. We appreciate our players whatever status they have. We are sure that that might been some misunderstanding which led you to false judgement, so feel free to contcat us for having all those issues resolved. We wish you all the best and a great day! Sincerely, Frank Casino Team
I liked Frankcasino a lot, everything was fine with them like 6months ago. But now, I'm unhappy. I deposit 280€, I got around 8k€ in Book of Dead in free spins, I wanted to withdraw money. But it was rejected. I send them, all documents what they ask, and of course I was playing as well. And when I had only 200€ in my account only them they accepted my withdraw. Before that, I couldn't get anything. I will never deposit again in this casino. With another casino, don't have so much problems.
Dear Peach, Thank you for choosing Frank Casino and staying with us for such a long time. All the misunderstandings have been resolved immediately. Unfortunately due to AskGambelers policy, there is no option for user to edit the review or rating. Still we hope you'll continue having good time with us and wish you huge wins in future! We wish you all the best and a great day!
Nonwagering bonuses. It is too complicated to find such bonuses in any casinos. Support is great !
Not founded. I tried to find some . Really . I will let you know when I do it.
Dear Bormaida, Thank you so much for your short review. We are always glad to receive positive feedback, especially since most people react only when a problem comes up, while those who are happy often leave no feedback whatsoever. Our casino is happy when our players are happy. And just by the way, you can grab your bonus for this feedback in your Account. No wagering required. Good luck & have a great day!
They have a big number of games, and many game providers.
This is the worst experience I have ever had at online casino. First I got 10% bonus on my deposit of 120€. I got 12€bonus and I had to wager 4620€ ...my deposit plus the bonus of 12€. I contacted the support and wanted to cancel the bonus, since I am not willing to wager my own deposit money. The support told me that it is not possible to cancel the bonus, the only option is to wait 24 hours and the bonus will be deactivated automatically. Then I decided to just withdraw my money back, but it was impossible. I have made the deposit via my Master Card and everything worked fine, but withdrawing the money wasn't every time canceled. I have contacted again the support, and they answered me that it is not possible to transfer the money back to my Master Card because of the country I am living in. I have never had this issue with any other online casino. They also don't support a standard bank withdraw via IBAN. The only possibility to withdraw my money was via Neteller or Skrill. So I made an account there and made a withdraw request. The request was canceled again, and the support told me that because of technical reasons, I have to deposit first money from my Neteller account in order to withdraw. The point is...Neteller and Skrill are accepting only VISA so I wasn't able to deposit money there, in order to make another deposit to Frank Casino and to withdraw my money. I asked the support at least to transfer me the money in Bitcoin since they are accepting Bitcoin. They refused and told me that this is not possible as well.
Basically my money was trapped there and I was forced to play and lose them all, just because I wasn't able to withdraw. I don't know how this casino is regulated and not banned. Avoid it at any cost.
Dear Ivan, Thank you for your feedback. Please accept our sincere apologies. One of our customer support employees made a mistake and never cancelled your bonus with the wagering requirement. When it comes to MasterCard, however, there's nothing we can do about it. In some countries, we are unable to process payouts to our players via MasterCard payment system. We asked you to make a deposit via Neteller because of safety reasons as the deposit method is not consistent with the payout method. However, in your case, the payment system has been changed regardless of your wish. As a result, your account has been credited with 200 Euro, that's your deposit plus a compensation from Frank Casino to make up for the confusion. Just put a request for payment via Neteller, and it will be processed in the shortest time span. Good luck & have a nice day! Frank Casino Team
They have NetEnt games but that's about it..............
I wrote a review but it got removed. Very weird support......have asked for my account to be closed 4 times and they still haven't done it. They replied with an email actually telling me that I can log out by pressing log out....pffffff
Hi Grzegorz, Grzegorz, I'm aware about the unfortunate situation with our Customer Support Team that they couldn't help you with your problem, I would like to apologize on their behalf. To my knowledge I know that you were playing a game and a problem occurred unfortunately, sometimes this happens and we don't have any influence when it does. We would like it if you wasn't disappointed so we've compensated 200 PLN to your balance, so log in and you're welcome to try your luck again. Best Wishes,
I deposited 3 times in a night. Twice I selected the 100% cash bonus and twice I didnt receive it. I received a apologies from live support and was told they would get back to me asap. Then, they gave me 10 free spins. Its a hustle, and thats a shame. Dont deposit here.
Dear FRANK_PLJWDS3T, We are very sorry that you could not activate bonus 100% on deposit and we would be happy activate it manually for you, but, unfortunately, you spent all money in your account and now you have zero balance, so we don´t have the technical ability to add this bonus with a wager on an empty account. As a result, support manager offered you 10 free spins without a wager or other conditions as compensation. We added to your account 50 EUR without any conditions or restrictions. To receive it you should only activate it in your account. We hope that this offer will be pleasant for you. All the best to you and have a good day.
Awesome selection of games. Theres nothing positive to say.
I simply dont understand how this casino can be rated like that in askgamblers.
They support like 15 different deposit methods inlcuding SOFORT, EPS, Paysafe and so on. But if you check the withdrawmethods there r just 4 or 5 left. And the interesting thing: No possibility to withdraw to your bank account. So if you deposit with your bank account its not possible to send it back :D Never seen that before in any casino.
Point2: They dont have Bonusterms on their page. I checked the T&C but theres simply nothing bout deposit bonuses or something else. As I asked their chat for the bonus terms she just told me a few things like the wagering and so on. As I asked again for written terms I had to logout to see the "Bonusterms" as I clicked on promotions.
Well I wanted to try just a bit there using the 1st dep bonus. And then the next strange thing happened: Minimum Deposit for the 100% Bonus is 50 Euro. 50! And you have to wager your deposited money and your bonus money. Next thing: The deposit bonus is working for a very small range of 50-200 Euro.
There r so much things I've never seen before in any other casino. Then I decided that I dont wanna deposit there and asked chat for closing my account. Well this was hard work too. I asked like 5 times to CLOSE MY ACCOUNT now. And the chat answered me everytime anything else like:
"Fredrik:
I mean, Frank Casino has an official license. Gaming process is controlled by game developer so we do not affect the game."
This was the answer to "Third time now: Close my account".
Unbelieveable. Dont play there. Dont even register there.
Dear GAMBLESTEF, First and foremost, thank you for the submitted feedback! Our company would like to give a clear explanation upon each of the aforementioned points: 1. Concerning the payment methods, specifically, withdrawal requests. Regretfully, our billing system that maintains us, does not support payment functions through all payment systems where you can make a deposit. All this information is described in details in the section ¨Payments Options¨ located at the top of our website. 2. In relation to Bonusterms, unfortunately, it is not clear enough for us to clarify what you ment. Each of the offered bonuses has a clear and concise description situated near each of them under the link ¨More information¨. These conditions are available to all gamers, including you. Feel free to check the conditions of the bonus you asked by following the link down bellow: https://frankcasino.com/bonuses/100-deposit 3. In regards to you account blocking request, we would like to note that you have asked a support representative within one conversation to close your account. The support agent was doing his job and tried to assist you, however, you insisted to have your account blocked, which was done accordingly. Take care and have a great time ahead!
Frank, Frank, how I wished I was dealing with Frank Sinatra instead. At least I could enjoy his songs, old songs but memorable songs, especially his infamous 'My Way' song. With Frank the casino, I couldn't even enjoy any song at all. I thought I could at least enjoy their 100 free spins song, but that went down the drain in the end. Why? I was restricted from any of such free spins offers, and that sucked. So I only got disappointment from this Frank.
Whilst checking up on their Bonus Terms and their general T&C, I found many things that I simply couldn't like at all. I've discussed this in one of the specific topics on Frank Casino, and the explanation given by the casino representative wasn't to my satisfaction at all. Terms like a maximum withdrawal of deposit amount + 30%, for one. If I deposited 50 EUR, as the casino so required, the maximum amount that I could withdraw from making any win was a blardy ridiculously low amount of 65 EUR! What the argh kind of a withdrawal term is that?! I have never ever seen such a term anywhere before, and at Frank was the first time! Well, this Frank was certainly having it 'His Way'! Not caring at all about all the others that disagree with it!
If there was anything that I do like about this Frank Casino, I could say something on it, but I don't have anything at all to say! Whatever free spins that the casino offers, they aren't available to me. Even if they were, I would only be able to transfer 20 EUR of the free spins winnings into the Bonus account, whilst all other winnings amount would be removed. Lots of other casinos have a 100 EUR limit, so those casinos would be much better places to deposit and play at! So Frank, you ain't no Frank Sinatra, so you cannot have it 'your way' with me. I'll have it 'my way' all the way! Hahaha.
Dear Afi4wins, As I mentioned in private message, we don't have a bonus "30% on the deposit" in T&C of Frank Casino more than half of the year. And just like you said, that your review is based on the circumstances that you had exsperienced in 2016. Hope we are done with it. But I´m still trying to understand why do you think that we have limits for a win from free spins, and why this sum is 20 euro instead of 100 euro. Please don’t mistake us with any other casinos. In Frank Casino we have never made any limits for winning from free spins. We have never had such conditions. And please keep in mind, that a win from the free spins has never had any wagering-requirements. It means that you can withdraw all your winning from free spins to your personal account immediately! Also in Frank casino we never used any bonus accounts, where money was transfered to, like you said. We have checked your account in Frank Casino and find out that you have never made any deposits or made any spins. We will be grateful if in the future you will make s review based on the real experience, instead of some assumptions. So it will be great if you edit your review by removing from it at least the things that does not take part in our Casino, we have added 20 usd to your account ( without any wagering-requirements), so you can get the real experience playing in Frank Casino. I hope, this will help you to to estimate all advantages of Frank Casino in full. Have a wonderful day.
Wide range of slots to play on, and the slots are as far as I have seen HD and they run smooth!. I deposited 20 euro and won 100 not so long after that.
My withdrawal is being processed I hope, that was the only part that was unclear for me about the whole site. Will update when I have some news.
I've registered and made a deposit with 100% first deposit bonus. After opening the game my bonus is gone. (I didn't make any bets).
Support responded me that the 100% bonus to me was replaced by 50 freespins by the minimum bet. They refused to return my deposit bonus.
I didn't like this treatment and I'm asked to return my deposit back to my e-wallet. Support replied that it's impossible, and my deposit must be wagered 3x times. Clear deposit without any bonuses!!
For me unacceptable wagering my own money without bonuses. Then they offered to give me back my deposit, leaving a 10% commission.
In this casino I lost my money does not even begin to play)
Be careful. In this casino fraudulent t&c.
Dear TolTol. We would be very thankful if you could send us your e-mail for us to see the history of your deposits and registration bonuses. Concearning your subject, we can inform you that 100% bonus had been declined because you activated another bonus offering (50 free spins in particular). Every player get a warning before the bonus activation, telling them that currently the activated bonus is (100% bonus in your case) will be deactivated and if the player doesn“t agree with this he can press the «refuse» button. You probably press the button of confirmation. No automatical bonus change can exist. It will be much more easier for us to solve this issue if you will present your e-mail used during the registration on Frank Casino. Best wishes and have a nice day!
Good collection of games, haven't had chance to try out customer support, at least it's easy to find?
Nothing anymore, really. List of games is vast and cute. Didn't really enjoy their logo.
Seriously, now I'm glad I played my balance after I have now read all the comments here. Would have been super pissed after few weeks when my withdraw would have been declined for some reason.
Withdraw request does nothing for some reason, really nice way to have people keep playing and playing when the money you are trying to withdraw stays playable for 12 hours. There are no customer support after 12am? Even the contact info is blank, no email address showing nor phone number. Really weird.
I asked for 7 days cooling period on my account 30hours ago. Still was able to log in and play, money was still playable on my account even tho I requested the withdraw 30hours ago.
Stay away from this casino.
Dear Tamenor! Thank you for your feedback! Withdrawal of funds are processed withing 24 hours from the time of generating a money withdrawal request. Sometimes you can get the money within an hour or two, but certainly no later than 24 hours. Currently, our support team is available from 8.00 am till 22.00 pm GMT, but in June our Support Team will be available 24/7. As for the empty email and telephone fields, we bring apologies for this inconvenience. This issue will be resolved ASAP. We kindly ask you to give us your email address which is connected to your account. We will check the reason of the decline of your withdrawal request which was made 30 hours ago and answer to all your questions as soon as it possible. At the moment we can't solve your problem, because we are not able to identify your account. Best Regards.
Games provided, but that the only positive thing I could find.
Ridiculous bonus terms. Bonusses should not be offered standard due to the ridiculous terms. Design of the website looks like it has been done way to quick. No focus on any details and extreme hard to find any information.
I don't know why this casino got a 7,5 on AskGam. Since this is one of the poorest casino's around.
Dear Joebanjo88! Thank you for your feedback! We would appreciate if you tell us more detailed what exactly have you found ridiculos in terms of bonuses? As for design, we still can not understand what exactly you didn't manage to find. In the future, in case of having any problems, you can have answear by contacting our Support Team. Best Regards.
Frank casino payed me all my winning in 48 hoursthe have a big quantity of games Netent AND Microgaming and other software, fast spinning play, no software errors errors, when live chat is available you get best service, thank you Serge from support, I advice all to play here, if you are not convinced withe the bonus rules, don't take it, I deposited 15 US, I had 600 first then I lost one hundred and cashed out 500 US.
I would give them 10/10 today.
Frank casino is one in a line of new online casinos that offer games from two popular software providers: Microgaming and Netent. These two software providers are probably most popular in the online gambling world.
What is most interesting and most original at this casino is that when registering you have a choice between 4 special bonus options, beside the welcome bonus. I will briefly describe each of them. The first is the 10 free spins. You need to make a deposit of at least € 3 and you will get 10 free spins without wagering requirements. The second option that you can choose is the free Franks i.e. you will receive a certain amount on your deposit and that is also without wagering requirements. Then, Double Franks or double loyalty points which can be converted into real money later. And finally, option for those who's playing big, "Extra Refund" or extra cash-back bonus. To activate any of these offered special bonus options you need to make a deposit and to verify the e-mail and phone number.
In addition to these, there is also a regular welcome bonus of 100% with low wagering requirements but with restrictions on the maximum cash-outs. Because of this restriction, the maximum that you can withdraw is 30% more from the amount of your deposit, this offer is not attractive to me at all, but the Frank Casino has a few interesting offers more for regular players.
I had prepared a few questions for the casino support but unfortunately although they offer live chat for contact, at the moment when I wanted to contact them the live chat was offline. Most of the questions that I had prepared were related to the bonus rules. My intention was, before possible deposit here, to clarify all the ambiguities and dilemmas with the casino support, which I had related to the bonus rules. However, Frank Casino does not offer anything extra but in my opinion, still deserves the least positive rating. For Frank Casino I give 6 out of 10 possible stars.
Frank casino is a place I joined a couple of months ago. I received some sort of affiliate email which was in Russian language, saying that I could get free spins upon registration. I registered there, but I couldn't verify my phone number, there were no free spins in my account and support was unreachable. For that reason I forgot about this casino until I saw them added on AskGamblers.
Truth be told, my first impression about this casino was quite poor. I tried to contact their live support but no one would answer, and their page was in Russian and although I do know that language, I didn't really trust them. Visually they very much reminded me of Casino X and Joy casino, the layouts and cashier looked very similar.
So when they got added at AskGamblers, I decided to give them second chance. I tried to contact their live chat but it just kept "searching for operators" so when I had waited for over 15 minutes to get in touch with someone, I decided to write an email instead. I asked about registration free spins and whether I could get them. I received an answer within 20 minutes, which was a very pleasing timeframe. I was explained that I could still get my registration present of 10 free spins if I made a deposit and verified my number.
I was fine with that and made a 5€ deposit with Neteller and then wrote again to support to receive the spins. I did see that they offer a 100% match bonus but after reading the terms for it, I was disappointed. I saw that max cashout was deposit amount+30% of deposit and that seemed very small amount to be max, so I wouldn't want to take that offer, even though the wager for it was very good.
I received my free spins on Jurassic Park slot. From 10 spins I won 9€ as I managed to trigger free spins feature,and I had to wager my deposit 3x, so it was only 15€ to wager. After that I played Game of Thrones and managed to wager my deposit 3x and have 18€ balance. I was hoping for free spins feature but it didn't happen and I lost all my balance trying to chase a win.
Overall I had a good time at Frank casino and I think I will play there again. They have nice selection of games and I think they are trustful, but I would recommend to read carefully their terms for bonuses, because of max cashouts (for welcome bonus).
Bad casino, poor terms and conditions, I made about 8 deposits never won anything !!! To be avoided !! for example I played in the wild water in free slot spins the maximum payout is € 5, give you an opinion.
Dear maxdmax! We are sorry if we upset you. However, I would like to note that all games presented in a Frank Casino are licensed and all game rounds occur on the side of the games developers. In our case, Microgaming and Netent. If you doubt the honesty of our casino, we can provide you a history of all your game rounds, after which, you can request a history of your rounds from a game developer Netent. And if they don't match, then we will be deprived of license. Also, after your letter, we have presented You 50 free spins on the «Gonzos Quest» slot-machine as a consolation prize and wrote you a letter. Best regards and have a nice day!
Welcome to Casino Republics of the former USSR. Casino service is low. The casino will abuse of the account verification rules and they have a stupid rule wager deposit x3.
8.14.5. In contrary, if the money cycle (total bet) is less than three times the total deposits amount, the company reserves the right to withhold 10% (but no less than 0.5 USD) of the amount being withdrawn as payment expenditures. If the deposit was made via the plastic card the company takes away 20% of the amount being withdrawn.
This review is based on my observations done without signing up here.
1 star out of 10 from me for just trying.
LAYOUT/DESIGN: Text is microscopic, you will need a special pair of glasses.
BONUS: (The weirdest one on our galaxy). "100% with 3.5x (d+b), min deposit 50€ and max cashout is deposit+30%.
So deposit 100€ and will be very generous to award you with 130€ (If you win of course, so you are screwed both way!). We will give you A 10 freespin as a sign-up gift, No wait! You have to deposit a min of 50€ to get that. Please join us to waste your money and more importantly your time". // Sincerely Frank casino.
So if you are a serious gambler, you do not want be amused with this comedy. Please check the casino rep. comment above to know everything you want, no need to even bother to visit the casino.
Hmmm if I'm reading this right. The 100% on deposit bonus conditions are:
All funds (deposit +bonus) are covered by wager x3.5 Maximum cash-out amount when using a 100%-to-deposit, is calculated using a formula as follows: Real deposit + 30%. For example, when you place a deposit of 100 $, maximum cask-out amount will be 130 $, regardless of how much the player’s current account exceeds this sum. Other bonuses are nulled. If bonus is deactivated, all bonuses are nulled. Only the real deposit amount remains on the account balance, or even less, if the player has spent the money. (from franks casino conditions).
So if i deposit the minimum of $50 with wagering of 3.5x i can win a maximum of $66.66 (dep + 30% dep) ?
Really don't know how this works?? Bonuses sound really wierd and very unsure of where this casino stands on the whole deal with withdrawls. Beginners(under $100 deposits) can only withdraw $250pw.
10 freespins with deposit only... woohoo!
Will wait before i even consider depositing here and wait for someone to explain the whole deal.
Hi, Kiwiguy! All funds (deposit +bonus) are covered by wager x3.5 Maximum cash-out amount when using a 100%-to-deposit, is calculated using a formula as follows: Real deposit + 30%. For example, when you place a deposit of 100 $, maximum cask-out amount will be 130 $, regardless of how much the player’s current account exceeds this sum. Other bonuses are nulled. If bonus is deactivated, all bonuses are nulled. Only the real deposit amount remains on the account balance, or even less, if the player has spent the money. Also, you can find all the information for all kind of binuses and gifts Frank Casino on Bonuses page from the main menu. Best Regards
Compare Frank Casino to Other Casinos
Unfortunately, I have a same experience as avtonim. I’ve asked many times that i want to block my account immediately as I lost lots of money. The result is that I lost more than 7k$ in last 3 weeks. I know my mistake and stupidity but the casino says that they follows the responsible gaming, but it’s not true.