Fortune Clock Casino Complaints

This has been going on for months now but they refuse to permanently close my account. Everytime I ask they say it can only be closed for 30 days. Then after 30 days it’s open and the text messages start up usually between midnight and 3am. 3 months in a row I have been told that my request for permanent exclusion has been passed to the technical team and it keeps just reopening. I’ve told them I am a problem gambler but that seems to make them even more determined to keep the account open to try and get money out of me. I’ve tried everything and they are making me ill with the stress I have to go through.

Joined and fully verified all required documents within 2 days. Deposited funds. Won €200 on sports betting. Requested €150 withdrawal. Waited 36 hours- Withdrawal approved. 24 hours later withdrawal rejected due to ‘technical issues’.

Back and forth on online chat and emails. Basically trying to get me to make further deposits using different methods- pushing bitcoin on me. There is no reason why they can’t withdraw to my already verified bank card (same card as I deposited with).

I understand this is all about stalling the withdrawal in hope that I gamble the money away- this won’t happen. Also withdrawals can’t be made unless a deposit has been made within 30 days.

Please can this be looked into.

I have won money fair and square from fortune clock casino and they keep saying that they are having technical issues due to Mastercard and not paying out!! I've been to my bank and they have said there are now technical issues!

Online chat assistant has messaged me saying to open a Revolut online account and open a bank with them “why would that make a difference it’s still master card!!

I have processed to withdraw requests but have said pending then approved and then rejected!

All my I’d had been verified, cards verified! What can I do to get my money back from them.

Twice I have tried to withdraw 150 euros from my account both times the withdrawal was approved and then rejected due to technical issues. I emailed fortune clock and they said it was due to technical issues. Having read different messages about fortune clock they seem to do this to another of customers who try and withdraw funds. I'm worried I'm not going to get the funds I'm owed.

I have been playing on this site for the last week and a half. I've managed to win some money and followed all the verification process with the documents etc, but after waiting beyond the 36 hours, the withdrawal I submitted for €400 was cancelled for 'technical reasons' Upon calling them to ask them why they said this isn't my fault and it's a fault at their side and I need to put another withdrawal request in that will take another 36 hours. Or alternatively withdraw using a different method - the suggestion was bitcoin.

I am happy to keep playing on the site, all I want to do is withdraw. Without being able to withdraw it's very concerning and I'll have to take my business elsewhere. For the record the slots and games are fantastic, just want to get this sorted as it's troubling me.

I verified my account and all documents were accepted almost a week ago. I then submitted a withdrawal request on the same day, which is still pending. The website states that there is a 36 hour period, in which withdrawals will be accepted, but this doesn't seem to be the case.

Someone did contact me from Fortune Clock to say there is a delay due to external checks, but surely this doesn't take a week. I have contacted live chat several times and they just give me the same answer, that the payment team cannot be contacted and I I just need to wait (not giving me a timeframe).

With the maximum withdrawal being £500 at a time, it appears that its going to take several months to get my winnings, which in itself is ridiculous.

If all funds aren't withdrawn within 30 days, I also need to make an additional deposit in order to submit a withdrawal request. Not really fair when the delay is no fault of my own.

Getting worried if I'm ever going to receive my funds now.

Good Morning,

I have had an issue with Fortune Clock Casino which has been going on since early May.

I (stupidly) opened an account with them as I was in a bad place and was desperate to find somewhere that accepted credit card deposits. In hindsight, not my finest hour.

I subsequently had some wins, had some losses, turned over all the bonuses that I needed to and eventually ended up with 300 Euros. I sent them all the relevant verification documents. Photos of my cards, photos of utility bills and a photo of me holding my passport. After doing this I see that everything I needed to provide was accepted, so I tried to make my withdrawal. This was rejected. I was told I needed to send photos of the backs of my cards with the CVV Hidden. I did this and sent another withdrawal request. Rejected again. I need to use the card I deposited with. Fair enough, tried that. Rejected. Tried the other card. Rejected. Was then told there was a technical issue and to use my bank. (I’ve since seen this is a common one!) I tried that. Rejected again.

It was at this point I sought out any further information and discovered the review site for them and found countless horror stories (which you’ve probably heard a few) of people essentially saying that this company will not pay out any money and is basically a scam. So now in my frustration I send them an email telling them how I felt and that I wanted them to close my account (Email A).

I then received an Email back telling me that my last request was rejected because I hadn’t verified my IBAN. Something which had never been mentioned at all. (Email B)

Then I received an automated Email asking if my query was still open. I dejectedly said that I’d given up and that they’d asked for information that they hadn’t before. Their reply was that I can re-open my account and verify. (Email C) I requested that they do this and received an email telling me that they will create a request to do so. (Email D)

Now, this was on the 12th of May. 62 Days ago. Which is essentially what my problem is. I have sent numerous Emails and made one phone call to try and get this issue resolved. To which all I’ve received is messages telling me to be patient and that they can’t put a time scale on this things, which I just cannot get my head around. Nothing takes this long. Do they not have a ticket system in place. I know in my heart that I’m just being strung along again but I just don’t understand how they can get away with it. I’ve even had Emails asking if my gambling is under control, and that my account would soon be unblocked, despite this not being the issue in the first place. (Emails E & F) Unsurprisingly, this didn’t happen. I’ve also had an Email saying my account would be unblocked within 48 hours. (Email G) It wasn’t.

I’ve got at least another 20 Emails all stating the same things, and I’m really at my wits end. I don’t particularly want the account open. I just want my money. I’ve realised that it was my stupid mistake in the first place, but I’m really struggling at the moment and this would help out a lot.

So that’s the story. Any help in any way you would be able to provide would be tremendously appreciated.

Kind Regards

< full name removed >

I have played this casino a long time, so I used a temporary credit card until my new card arrived in the post.

My new card arrived on the 22nd may 2022, so I started using my new card. From the 16th to the 18th I used my temporary card which is virtual so I typed in the card details and it accepted payment, so last week using my own bank account card I deposited, I won some money and decided to withdraw €400, I was rejected and ask to verify my I didn't realize my credit card was automatically stored so they wanted verification. But also wanted verification of my temporary card, so when I went into my banking app and I had no access to my virtual card, just my new card, I went on then to my statements which I uploaded to FortuneClock, it showed all dates and times I used my card on the casino, at the top was my new credit card number.

So I went into the older transactions to find the temporary card and it showed the card number on that only problem was I couldn't screenshot due to security , I explained this numerous of times to support on FortuneClock but they were adamant they wanted proof of the temporary card, so I contacted my credit card company, who said they couldn't provide any statements for the temporary card as its deactivated automatically once my new card arrives, I've screenshot the chat with the credit card team, the credit card team told me they would send me a headed letter to my email to send to FortuneClock to prove it was my card, it had the dates used it, the card number and my name and address, and they refused it saying they want a statement, but nobody seems to listen.

It's very stressful, I have tried everything I can to verify this card.

Hello. I made a withdrawal on May 26th after fully verifying my account (which also took a long time). On the morning of May 27th, my withdrawal was accepted into my bitcoin wallet. On May 29, I contacted an assistant in an online chat with a request to find out when the money would be credited to my bitcoin wallet, the assistant asked me to send proof that I had not received the money, I sent a screenshot. In the end, I was told to be patient and wait. The next day I contacted the assistant again about the same issue, as a result they sending a request to the finance department and they said they would contact me by mail within 24 hours.

I later contacted again to see if there were any updates. To be honest, I just don't want to wait because I understand that they are stalling. now I was told that I should be patient and wait 5-10 days. I don’t advise the casino to anyone, I'm afraid that after this time there will be another problem with withdrawal. I just want to get my withdrawal ASAP and never deal with this casino again.

Thanks, I hope for the help and response of the Fortune Clock Casino .

Hi,

A few days ago I created a fortune clock account. I deposited €800 and currently have €3,263.26 in my account. I never accept any bonuses as I know these can be a real nightmare with wagering etc, just not for me so I refused to keep things nice and simple. I’m fully verified and have even had a phone call now from a representative apologizing but telling me that although there have been two ‘technical issues/glitches’ revolving around processing my withdrawal, that I should do another withdrawal request and that should go through & that she’d even try to speed it up for me. As I write this complaint the third withdrawal request has been rejected.

They say you can withdraw up to €2000 per day but that’s simply not possible as the max you can withdraw in one transaction is €500 and it takes up to 36 hours just for them to reject it. I have no feeling that I will see any of my money but I’d really like if I can to make this public so that others stick to the reputable casinos. If by some miracle I do receive any money from fortune clock then of course I’ll update, but as I said, so far I feel almost positive that I will see nothing of my €3,263.26.

I was trying to raise my winnings. Each time the withdrawal was refused on the pretext that a technical error had occurred.

I used multiple payment methods, via bitcoin, via mastercard. All withdrawals were rejected.

The live chat agent suggests some payment methods that are not available on my account.

Can you help me raise my winnings.

I won €480 on 30th October. I have complied with all there T&C's and had this confirmed. I have had all my documents verified and approved weeks ago. I have made 12 withdrawal requests with 3 different payment methods. Initially these were approved but later denied all for completely different reasons and apparent payment issues on there end?

I believe they have no intention of paying out and I am concerned with how much information they have on me! I have just been told there is another technical issue with Mastercard! I have no idea what to do now?

I initially made 3 withdrawal attempts via MasterCard (the card I deposited with) but all we’re rejected and I was told my bank declined them, seems to be a common theme on here.

I used this casino some time back and didn’t have this problem.

I have since tried withdrawing via Bitcoin, 2 €500 withdrawals were accepted but funds have not hit my account, I was told it could take 10 days which is crazy considering Bitcoin is instant!! I have another €500 withdrawal pending.

I have checked the blockchain and no transfer has even been attempted to my wallet this this is clearly just another stalling tactic to keep hold of your money for as long as possible

I registerd with fortune clock and made 2 deposits via my visa card and won just over £1000,

I read the terms and conditions and saw that the withdrawal limit was £500 so I made a £500 Withdrawal. I received an email stating that my withdrawal was rejected and that I had to upload My id, proof of address, a photo of myself holding my id and photos of both front and back of my visa Card. I uploaded all these documents via upload on their site as requested.

After 4 hours I tried to make the £500 Withdrawal again. After 24 hours I again got an email stating that my withdrawal had been rejected because I needed to upload my ID. So I again uploaded a photo of my passport. After 24 hours I again tried to make the £500 withdrawal. The next day I got another email saying my withdrawal had been rejected, because I need to upload my ID. I had uploaded my id twice now so I contacted chat for advice, I was told by chat that they had not received my id and to upload it via chat. I did this and online chat said they had received my id ok and to make the withdrawal again, so I made the withdrawal.

The next day I got an email saying my withdrawal had been rejected as I had to upload my id. I had uploaded my id now on 3 occasions via upload and chat I was getting a little concerned as I had never had this problem on any other casino site before, so I contacted chat. I was told by chat that they were having problems withdrawing funds to visa accounts and that I would need to open an account with something called perfect money, so I did this. Verified the perfect money account and linked it to my fortune clock account and tried to make a withdrawal to the perfect money Wallet.

My withdrawal was rejected.

To be honest I am not sure what to do, it looks as if no matter what I do I will never get my winnings from fortune clock, can anyone please help me with this problem, thank you

I have been trying to withdraw my winnings I have to wait for 36hrs as per the T&Cs which is fine and the first two withdrawals went through with a reminder from me that it’s now been 36hrs. I’ve now tried another withdrawal and after the 36hrs I noticed it said accepted on my profile as my screenshot shows. However no balance was taken, I spoke to the live chat and they said it was a problem with their payment provider but there were no issues before, I had to make another request #4 which would be another 36hrs it’s now been 3 days since that and including the failed withdrawal on the casinos part it’s been 4 days since I applied for a withdrawal with no success. I’m withdrawing through perfect money as this what I was asked to do as they had problems with visa and I had to create a wallet which I’ve done I have asked if there is any other way to withdraw but perfect money is the only way. There just seems to be problems every time I withdraw! When I speak to live chat they keep saying to wait and wait. There’s always an excuse for not paying out, I have not used bonuses and won the money fairly. I have €9000 in my account and feel that I’m having to climb mountains to withdraw my own winnings. I understand the time timescales given to me and I’m following these but for me to get a message after this timescale for it to be rejected due to their issue is not helpful and I’m now worried that they will give any excuse not to payout. I feel when I try another withdrawal there will be the same issue and they will keep doing this. can you help get my winnings to me.

I would like to file a complaint against the Fortune Clock as the way in which inquiries are handled is more than questionable.

1. On 14.06.2021 I made a request for a refund of my payments in the amount of 3399 EUR.

2 . They replied to me as follows:

"Good day!

Thank you for contacting our customer service.

Your refund request is being processed. You should verify your account, for this purpose our financial department has sent you an email with the list of necessary documents.

If you have any further questions for our customer service, please write them in the reply to this e-mail and we will be happy to answer you.

With kind regards"

3. I then submitted all the necessary documents (bank statements, identity card, etc.).

4. I have received a confirmation that my account has been fully verified.

5. I then asked several times when the payment would be finally processed. They have informed me that the requests will be processed in the order in which they are received.

6. Today, I have received an email that my request is rejected.

Maybe we can find a solution on ASK GAMBLERS. Otherwise I will take legal actions against this online-casino. Additionally I want to add that I have sent the online casino on March 2020 and email stating that I have a gambling problem. They ignored my e-mail and I could deposit further money.

1 out of 4 withdrawal options is only working and after me clearly stating I cannot withdraw with “perfect money” I’m not being given another option or told when the technical issues that are not allowing me to withdraw funds to card, MasterCard or Bitcoin will be fixed. Back and forth over 40 emailing just being told to keep trying to make a perfect money account, unacceptable, if fortune clock hadn’t advertised card and Bitcoin as a withdrawal option I wouldn’t have played with them in the first place. Don’t know how often or length this issue has been going on with them or specifically what the issue is with withdrawing to card or Bitcoin so I’m not willing to wait any longer for them to “find another option”

I have won’t over 5000 on the casino and they are not paying me the money. They state in terms and conditions that they pay back via the method you deposited however are trying to get me to open an account with perfect money. Perfect money will not allow me to withdraw funds into my bank as I don’t have the documentation they need and when I tell fortune clock this they tell me to send my money to perfect money anyway??? It is in there terms and conditions to pay back to my card. I have attached proof. They have not blocked me from withdrawing

I have been a loyal customer of fortune clock for some months and have recently won big with €2000 euros. I have tried multiple time to withdraw and every time it is rejected despite having the correct documents. I have been told to make a perfect money account but now I can't click withdraw without an error message, please I need help on this!