Good Morning,
I have had an issue with Fortune Clock Casino which has been going on since early May.
I (stupidly) opened an account with them as I was in a bad place and was desperate to find somewhere that accepted credit card deposits. In hindsight, not my finest hour.
I subsequently had some wins, had some losses, turned over all the bonuses that I needed to and eventually ended up with 300 Euros. I sent them all the relevant verification documents. Photos of my cards, photos of utility bills and a photo of me holding my passport. After doing this I see that everything I needed to provide was accepted, so I tried to make my withdrawal. This was rejected. I was told I needed to send photos of the backs of my cards with the CVV Hidden. I did this and sent another withdrawal request. Rejected again. I need to use the card I deposited with. Fair enough, tried that. Rejected. Tried the other card. Rejected. Was then told there was a technical issue and to use my bank. (I’ve since seen this is a common one!) I tried that. Rejected again.
It was at this point I sought out any further information and discovered the review site for them and found countless horror stories (which you’ve probably heard a few) of people essentially saying that this company will not pay out any money and is basically a scam. So now in my frustration I send them an email telling them how I felt and that I wanted them to close my account (Email A).
I then received an Email back telling me that my last request was rejected because I hadn’t verified my IBAN. Something which had never been mentioned at all. (Email B)
Then I received an automated Email asking if my query was still open. I dejectedly said that I’d given up and that they’d asked for information that they hadn’t before. Their reply was that I can re-open my account and verify. (Email C) I requested that they do this and received an email telling me that they will create a request to do so. (Email D)
Now, this was on the 12th of May. 62 Days ago. Which is essentially what my problem is. I have sent numerous Emails and made one phone call to try and get this issue resolved. To which all I’ve received is messages telling me to be patient and that they can’t put a time scale on this things, which I just cannot get my head around. Nothing takes this long. Do they not have a ticket system in place. I know in my heart that I’m just being strung along again but I just don’t understand how they can get away with it. I’ve even had Emails asking if my gambling is under control, and that my account would soon be unblocked, despite this not being the issue in the first place. (Emails E & F) Unsurprisingly, this didn’t happen. I’ve also had an Email saying my account would be unblocked within 48 hours. (Email G) It wasn’t.
I’ve got at least another 20 Emails all stating the same things, and I’m really at my wits end. I don’t particularly want the account open. I just want my money. I’ve realised that it was my stupid mistake in the first place, but I’m really struggling at the moment and this would help out a lot.
So that’s the story. Any help in any way you would be able to provide would be tremendously appreciated.
Kind Regards
< full name removed >
