Fortune Clock Casino - Withdrawal cancelled due to technical reasons

Received phone call from a lady called 'Ella' I believe apologies if I got this wrong. Advised me that it was an issue with their payment provider and that they will re submit my withdrawal, but gave a similar timeframe as before (I did ask for this to be pushed through quicker as I'd been waiting and I'm a little worried about my money and the lack of communication from my personal manager - Jason) advised that 'bank transfer' will be available next week and was removed last week but will be added again so in failure or MasterCard refund not working I should try that next (guessing this will mean it could go on another week) either that or bitcoin was mentioned again. I just don't understand why this is taking so long it's very worrying, with the high street gambling companies like William Hill, Sky bet etc your winnings are paid out within 1 day usually. Ella said she would contact the payment team today to try speed this up for me, so will give them a day to sort.

Still unsure whether I will continue to use this site, so frustrating as the gaming range is excellent.

Yet another withdrawal rejected due to 'technical reasons' withdrawing to the same card I paid the funds in with, how can there be any issues here? It's very unsettling. Have yet again requested withdrawal.

Yet again I've had my withdrawal rejected today!! That's 5 times now. Please can someone respond to this.

Just wanted to put a final note on here as a warning not to use this site. I got up to a total of £1600 available to withdraw, but at every attempt to do so every single withdrawal I attempted was rejected for no reason as all the information they have was correct. Was this has meant is that I have gone on now and used the balance I had won to play further games and gamble further, which I believe is their plan all along as we are gamblers first and foremost and they use that to their advantage. I feel sick that I've done it and gambled the winnings, but fortuneclock clearly employ this tactic so everyone else does the same. DO NOT USE THIS SITE, EVEN IF YOU WIN LIKE I DID You'll NEVER GET YOUR MONEY. AWFUL

Dear @adamwilliams7177,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Confirm that I have played off my funds. But still want them to reply to the above, as I wouldn't of done if they had allowed me to withdraw. They

Dear @adamwilliams7177,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.