Fortune Clock Casino - Unable to withdraw for 6 days

Hello dear player,
We are sorry that you faced with this situation
We cannot guarantee the availability of all payment methods, both for deposit and withdrawal, some methods may not be available due to a variety of reasons, which, often, don't depend on us.
We cannot tell you the exact time, as it depends not only on us, but also on our partner Visa / Mastercard.
We don't have the ability to withdraw to your card now. It is for that reason that we offer you an alternative solution for receiving funds

Thank you for understanding
Regards,
FortuneClock team

Hello dear player,
We are sorry that you faced with this situation.
We cannot guarantee the availability of all payment methods, both for deposit and withdrawal, some methods may not be available due to a variety of reasons, which, often, don't depend on us.
We don't have the ability to withdraw to your card now. We cannot tell you the exact time, as it depends not only on us,
but also on our partner Visa / Mastercard.
We suggest you choose the available methods that allow you to receive the won funds.

Regards,
FortuneClock team

Hello,

You have not offered me alternate ways. You have offered me one which was perfect money. I have proof of several different occasions on when I have told you that perfect money have advised me I will not be able to withdraw funds deposited into a perfect money account so if you send my winnings there I can not get it out. Despite me telling you this your advise was “well just send it anyway” ?? So loose all my winnings how is that helping? You terms and condition states that you pay back the same was deposit was made, which is my card. I have been informed off your staff that this has been an ongoing issue yet the terms and conditions are not reflecting this and you are still accepting deposits. Not one single time has a method for withdrawal been offered to me apart from perfect money which is not possible

You also blocked me from making withdrawals a week ago. This is not good management or treatment of customers

I upped my bet and got down to my overall deposit mark and contacted the casino and stated to them that all I want is that back (around £1000) as I no longer wish to profit from them..that is how strongly I feel regarding this casino. I was never going to profit from them. They make it impossible to do so. I knew they wouldn’t just refund me hence playing silly cost spins to get my wallet down to the overall deposit price. All I want it my money back and then when this is complete my account to be closed. When I have received full payment! My lesson has well and truly been learned with fortune clock. Be very careful people

Now refusing a refund and still not paying me my winnings. May as well cut my losses and accept it. Don’t use fortune clock absolute scam

Dear player
We ask you to choose an alternative method of payment for your winnings.
We don't have the ability to withdraw to your card. 
You decline all our offers. We ask you to cooperate with us so that we can quickly resolve your request.

Regards,
FortuneClock team

Dear Fortune Clock Casino,

We would appreciate if you could list the available withdrawal methods complainant may use.

Thanks in advance for your cooperation.

Hello dear All
We have the ability to withdraw money to Perfect Money or a bitcoin wallet only.

Regards,
FortuneClock team

Again more lies. I asked if Bitcoin was an option and they said no! The only option they have is perfect money which I have explained to them several times is not an option. It’s barbaric what they have done

Hello dear All
There are no curren­t w­ith­dra­wal­ re­que­sts. The player played and lost.

Regards,
FortuneClock team

Dear @Nat1234,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.