Fortune Clock Casino - Refusing to payout on my winnings of €2,000

Hello dear player
Your withdrawal request is currently pending
According to our rules:
9.18. Your withdrawal could be reviewed within 36 hours.

Please, stay in touch with us and with the payment department.

Regards,
FortuneClock team

I have been told that I can only withdraw via perfect money which is currently pending. However I have been paid winnings before via my card and this would be my preference as I do not believe perfect money is trust worthy why can’t this be paid to my card? You can take payment via MasterCard why can’t you payout? Seems very unfair to make winnings difficult to get. Please explain what difficulties you are having

I have received €500 via perfect money. However this is becoming just as problematic to withdraw from this site. For the remaining €1,500 I will need this to be withdrawn via my preferred method of payment which is visa/MasterCard. I have seen elsewhere on this forum that you are eventually able to pay via card please can you let me know why this is not possible now? You can take payment but can pay out? That seems very unfair. Do not suggest I use perfect money anymore because they are currently refusing to allow me to withdraw my own money. This whole process has been so stressful, given how much of a loyal customer I’ve been over the year

Hello dear player
We are sorry that you faced with this situation
We cannot guarantee the availability of all payment methods, both for deposit and withdrawal, some methods may not be available due to a variety of reasons, which, often, don't depend on us.
We don't have the ability to withdraw to your card now. It is for that reason that we offer you an alternative solution for receiving funds

Thank you for understanding
Regards,
FortuneClock team

Hi,

When do you think this issues will be resolved, I have seen on this thread that you will eventually pay via my card please can you give me a time frame. This is not fair to do this to a loyal customer. Would you really want to lose a valued customer?

We cannot tell you the exact time, as it depends not only on us,
but also on our partner Visa / Mastercard

We suggest you choose the available methods that allow you to receive the won funds.

Regards,
FortuneClock team

I have previously mentioned I am unable to withdraw money from perfect money so I will not be withdrawing money to that account again. I am effectively throwing my money away. I have just tried to deposit money in my account from MasterCard and that service is still working? Why can’t I withdraw? I will continue to submit withdrawal requests via MasterCard until this is resolved.

This is very unfair treatment of your customers.

Dear @HVDH123,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello dear All
We've withdrawn all winnings to the player's wallet

Dear player
please confirm receipt of funds

Regards,
FortuneClock team

Dear @HVDH123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi there,

The full balance has now been withdrawn through perfect money. Difficult process but finally resolved

Thanks

Harry

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.