Fortune Clock Casino - Withdrawal Rejections, balance of €3,263.26

Dear all,

This complaint has been reopened as per Fortune Clock Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello dear All
Since initially the payment of the winnings goes to the method from which the deposit was made, the team asked to leave a corresponding request to withdraw the winnings. It was a bank card with which the player made deposits.
There is currently no active request.
Dear player, please contact our payment department or leave an active withdrawal request.

Please stay in touch with us and we will quickly resolve your request.
Regards,
FortuneClock team

I cancelled the bank card in question once I realised that the deposit I made from that card to Fortune Clock of €800 didn’t even match to anything relative to ‘Fortune Clock’ instead it is to ‘Foodworks’ …with the advice of my bank I have cancelled the card to protect myself from potential fraud as they advised me that this is highly suspicious practice. I did verify this card on fortune clock prior to it being cancelled so they acknowledged that they know that the payment method belongs to me etc.

My account is fully verified - all I simply ask is to withdraw my funds to my Bitcoin account where I’m better protected. I’ve been told several times by fortuneclock support that the only reason these previous (5) requests to my Bitcoin wallet were rejected is because of some sort of ‘technical difficulties’ and to try again. Never was any mention of it had to go to my initial card until now - This is simply a new tactic to delay or stop my efforts to withdraw my funds that I won fairly. As it stands you have my money but refuse to let me withdraw it. I want to withdraw funds using my Bitcoin account which is an option that you offer - please just let me withdraw my funds using the method that I wish to.

Hello TOMP27,
We're very sorry that you faced this situation.
At the moment, payments have already been made to your BTC-wallet. Wait, please, when the money will be credited in the near future.
Please stay in touch with us.
Regards,
FortuneClock team

Hi,
The most recent withdrawal request of €500 now says the word ‘accepted’ next to it, but the funds have not reached my account yet. I will request another withdrawal request now, while I wait for the initial one to show in my Bitcoin wallet - seems strange that the funds are not there though as Bitcoin transactions should be almost instantaneous? Can you explain why this withdrawal request of €500 that you’ve accepted isn’t in my Bitcoin wallet yet please - can you confirm that you’ve actually sent it, or share privately with me proof of the transfer?

Good afternoon,
it doesn't depend on us, these are the features of the bitcoin currency. In this case, the transfer takes from 3 hours to 3 days.
Wait a bit until the payment appears on your account. For the next payment, you will need to leave a new request.

Please stay in touch with us.
Regards,
FortuneClock team

A bitcoin transfer rarely takes more than 10 minutes though but if you say 3hours - 3 days the. fine if you do stick to that, I’ve still received no cleared funds from either of my ‘accepted’ withdrawals yet..Live chat on your site yesterday (Lucas) actually told me different also, they told me 5-15 days:
“The approximate for receiving funds to your Bitcoin wallet is 5-15 days. I kindly ask you to wait”

Can you clarify whether it does take you 5-15 days to send Bitcoin to a customer when they withdraw or whether it is 3 hours-3days actually please?

Dear @TomP27,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello dear All
Payments were successful on May 11, 12 and 13 to the BTC-wallet. All this time the player continued to play.

The account was blocked for 75 days for a detailed analysis of his gaming sports activity.
Casino rule:
13.7. If the company suspects that you are using prohibited software, the company may conduct an additional investigation within 75 days. Please note that during this period your account will be frozen.
We will be able to answer in more detail after verification.

Regards,
FortuneClock team

Ask Gamblers,

So far I have now received 3 withdrawals of €500 for a total of €1500 cleared to my btc wallet (thank you fortune clock)
BUT, this complaint continues because as they’ve pointed out I have continued to play, I now have an active balance of €5000 (not sure if the complaint title amount now needs to be updated) and my account has been locked for withdrawals so im unable to request any further withdrawals currently. I’ve won everything fairly so I have absolutely no idea what warrants this latest delay (of up to 75 days!) in allowing me to withdraw my funds - I can only assume they hope I’ll play and lose during this protracted period of them saying that they are genuinely investigating my gambling. The last thing I did was win big on live roulette & if they genuinely thought I had software to see into the future of a live roulette wheel then they’d probably have far bigger concerns! Simply put, it’s just nonsense & i’d really appreciate just being able to play & withdraw freely if I win without hassle at every single possible juncture.
Fortune clock - Can you just permit me to withdraw my remaining balance of €5k to my btc wallet please, I’m just fed up of constantly battling to get what’s rightfully mine!
@Ask Gamblers if I can provide any and as much possible supporting evidence to demonstrate that this ‘suspicion’ of prohibited software use is complete nonsense, then please let me know and I will provide it privately to you right away.

Dear Fortune Clock Casino,

We would appreciate if you could share with us explanation of the reason for conducting this particular investigation in question, as well as whether there would be any possibility to speed it up considering the delays from your end so far.

AskGamblers Casino Complaint Team strongly believes such practice of an extremely prolonged investigations to be contrary to any reasonable, common procedures.

We are awaiting for your reply.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

My balance now sits at €32,830.22 after a lucky run at live roulette. So far all I’ve been told is that I’ve got to wait until 30th July while they check my betting to see if I’ve used any ‘prohibited software’ - its of course complete nonsense just to delay and put yet more barriers in the way of me withdrawing my money. I will not play at all until they start to allow me to withdraw my funds freely. If there’s any way that this can be resolved I’d be so appreciative. If I can provide any further evidence then please just let me know and I will do so privately @askgamblers admin.

Please @fortuneclock - surely the least you could do is reply to my case publicly when I’ve got €32.8k on your website! It’s not a very good advert for you is it.

Dear player. We are unable to process your request at this time. Since your account and your game is under investigation now.
You can leave this appeal until the end of the investigation and update the request's amount.
We will be able to review your appeal when the entire history of your sports betting is available to make sure that you haven't violated the betting rules.
Now there is no technical possibility on the site to suspend the consideration time. This hit will close as unresolved. Then we can ask the AskGamblers team to reopen the discussion.
Regards,
FortuneClock team

Instead of continuing to be evasive and just saying my account has a pending investigation until 30.07 and that’s that, why not answer my actual questions - which are pretty much the same questions as the ones that Ask Gamblers themselves asked you publicly - which you’ve still not responded to:

“We would appreciate if you could share with us explanation of the reason for conducting this particular investigation in question, as well as whether there would be any possibility to speed it up considering the delays from your end so far.

AskGamblers Casino Complaint Team strongly believes such practice of an extremely prolonged investigations to be contrary to any reasonable, common procedures.”

I’ve done absolutely nothing wrong & just want to be able to withdraw my funds again as soon as possible - it’s not fair to make me wait until 30th July, especially when I’ve already been waiting a long time and even more so as you’ve given no transparency or actual explanation for this ‘investigation’ in the first place!

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting the results of investigation from the Fortune Clock Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Dear AskGamblers Complaint Team,
We spent a lot of time in email communication discussing all the appeal's details. We also provided all the details at the time of the appeal's opening and what happened next. We indicated all the rules and what we relied on.

Please don't mislead the player as we will follow the casino's rules and give all the necessary documents officially on this site when the investigation of his sports betting is over.
We ask you to meet us halfway, as we have a common goal - to figure out exactly what happened. And rely on the rules that we published in advance on the site and the player accepted them when he was registered.

Thank you in advance. We will return to the discussion of sports betting after the investigation is over.
Regards,
FortuneClock team

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Fortune Clock Casino management failed to provide reasonable justification and/or solid evidence which could help us review and decide on this case adequately.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved until the Fortune Clock Casino management informs us about the investigation's results.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

I have now waited patiently for several months for this so called ‘investigation’ to be done. That was said to be concluded no later than 30/07/22. I’m now updating to say that as of 01/08/22 my account balance is still sat at €32,830.22 but I am still unable to withdraw my funds. Could you please update me Fortune Clock and hopefully allow me at last, to withdraw my funds.

Today I received this email:


Hello!

We would like to inform you that your account has been nullified due to the sport bets violation.

The decision has been made according to the 5.1 paragraph of the sport betting rules.

Please, specify the full number of the card xxxxx|Xxxx for returning your original deposit.

We are waiting for your reply.

Best wishes,
Fortuneclock Casino


I’ve x’d out the digits they mentioned of the card I made my initial deposit with.
Please can something be done about this? This is just blatant fraud. It’s hard enough to win big when gambling. I’m then strung along for months then my account is ‘nullified’ with over €32000 in it. I’m so gutted but I’d be lying if I didn’t say I didn’t see this nonsense coming - absolute crooks. Please, please, please ask gamblers is there anything more that can be done here?
At the very least can these crooks be highlighted as what they are to save as many others from being caught out by them.

Dear Fortune Clock Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello dear All
The account was blocked for 75 days for a detailed analysis of his playing sports activities.
Our team has decided not to work with TOMP27 anymore due to his frequent violations.

We are loyal to the players who were violated by negligence. Usually the players correct themselves and play on.
Since the player was warned what exactly he violated. After our remarks, he continues to violate the same rules.

According to paragraph 5.1. Unfair play is not welcome in any of its manifestations, regardless of whether examples of such play are provided in our rules or not. Any action aimed at obtaining an undeserved advantage is also prohibited.
Also, according to paragraph 5.3.1. It is forbidden to include dependent events, different events of the same match, bets on one player or team within the same tournament (for example, on winning a tournament and winning a certain match) in accumulators and systems. If two or more dependent events are included in one accumulator (system), events with the lowest odds from this accumulator (system) are excluded.

5.4. The administration has the right to declare such bets invalid and block the accounts of the owners of such accounts.

On August 1, 2022, the balance that was earned on violations was debited from the player, and the account itself was blocked.
Through support, we requested and expect from TOMP27 the full card number *4783 in order to return the previously made deposit in the amount of 800 EUR

We also add screenshots confirming violations

Regards,
FortuneClock team

Dear all,

Firstly, this statement is a lie, please prove otherwise: ‘Since the player was warned what exactly he violated. After our remarks, he continues to violate the same rules.’ This is complete nonsense, to my knowledge I committed no violations but certainly was never warned of any, ever!

I hope you can see through the nonsense that fortune clock are claiming here.
They ignore the fact that most of the profit I made on the site came from live roulette, 90%+ came from live roulette. I made a mere handful of bets compared to the amount of bets I made on roulette. As you can see when you study the laughable ‘evidence’ provided (which somehow took 75+ days to provide) they are talking about 3 bets, yes that’s right 3 bets where it seems I bet on the same market twice - I made these bets in pure negligence simply for the fact that every single other site I’ve ever bet on, this would not and has not ever been an issue. However, just to highlight how silly this is when I currently have over €32,000 in my account which has now been shut - the profit from these bets in total even if you count the first instance of each bet too, the total profit from this activity comes to a total of €2087.12!! I remind you this includes the first bets I made on the markets, not just the second bets which they claim is not permitted.
Why not deduct this amount from what you owe me and pay me still over €30k that would be left?? Because you are cheats, criminals - that’s why. How you can even try to defend yourselves?
Also, as stated above I have told you already, this bank card was cancelled due to instruction from the anti fraud team of my bank once the transaction I made to fortune clock as a deposit was sent to a completely different company name. I want all of my funds (€32,830.22) sent to my bitcoin wallet minus the amount that would account for your unjust accusation (€2087.12) Total I will accept and move on, paid to my bitcoin wallet which I have provided to you be email already: €30,743.10