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Fortune Clock Casino - Not getting my withdrawal funds, very worried now

REJECTED

Complaint Info

Disputed casino

Fortune Clock Casino

Amount

€ 150

Posted on November 5, 2022

Twice I have tried to withdraw 150 euros from my account both times the withdrawal was approved and then rejected due to technical issues. I emailed fortune clock and they said it was due to technical issues. Having read different messages about fortune clock they seem to do this to another of customers who try and withdraw funds. I'm worried I'm not going to get the funds I'm owed.

AskGamblers
Posted on November 5, 2022

Dear @jordanb853,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on November 6, 2022

The total amount of the disputed claim is 150 euros

AskGamblers
Posted on November 8, 2022

Dear Fortune Clock Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on November 30, 2022

Dear all,

This complaint has been reopened as per Fortune Clock Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on December 1, 2022

Hello dear All),
thanks for the application.
We're faced with the fact that a request was previously made to withdraw the winnings - it didn't go through. We asked the player to choose another available method for receiving the winnings.
At the moment, the player doesn't have actual withdrawal requests. The player played and lost.
Regards,
FortuneClock team

AskGamblers
Posted on December 1, 2022

Dear @jordanb853,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.