Fortune Clock Casino - Pending withdrawal in amount of 23k

Hello dear All
Thanks for your appeal.
Dear EMMA101, due to the large amount of winnings, we need a little time to check your game and accept your withdrawal request.
More details were sent to you by your manager in a private message.
This check will take a couple of working days and we will start withdrawing winnings according to daily limits.

Please stay in touch with us and together we can solve your request.
Regards,
FortuneClock team

My Manager advised 5 days ago that this would only take another few hours, yet I am still waiting. With my balance now at £28,000, I fear that it is going to take months to receive my winnings, especially with the withdrawal limit being €500 a time. I have contacted your live chat and they are unable to provide me with an update, just that i must "wait longer". If you could provide me with an update, I would appreciate it.

I have now been told that there is no time frame on how long this could take and no one is able to chase or contact the team checking the transactions, which I do not believe. I would avoid this company at all costs - I am feeling really sceptical as to whether I will ever receive my winnings. Think I will stick to other casinos from now on that are able to give proper updates and will actually pay me out on time. @askgamblers if you could please help me get my winnings, I would appreciate it.

My withdrawal is now showing as accepted but I have not received my funds just yet. As I mentioned previously, I will need to deposit again if my funds aren't all withdrawn in the next 22 days, through no fault of my own, which isn't really fair.

Fortune Clock, could you please speed this up?

I would be keen to use FC again to gamble, but this is very off-putting.

Dear Fortune Clock Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello dear All,
We paid:
16 Sep 2022 - 10:31:05
18 Sep 2022 - 00:25:08
19 Sep 2022 - 13:00:14

Payments are ongoing.
Regards,
FortuneClock team

Dear Fortune Clock Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello dear All
After September 19, the player played and lost the entire remaining amount.
The player no longer had new withdrawal requests

Regards,
FortuneClock team

Dear @Emma101,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.