Fortune Clock Casino - Settled Bet not credited to account

Hello dear All

Unfortunately, technical nuances occasionally occur, according to which temporary difficulties are possible with the conclusion to the preferred method. When we saw that there were difficulties with your payment method we suggested an alternative method. Unfortunately, the withdrawals of funds weren't successful.
At the moment, the player doesn't have actual withdrawal requests. The player played and lost
Regards,
FortuneClock team

Hi - Please read the complaint properly.

This is not in relation to a withdrawal, which lots of other customers clearly have issues with. I was just pointing out the numerous problems I have had when playing with your casino so other potential players are aware. Im sure I will raise a complaint regarding this in due course when you eventually credit my account appropriately.

I have a WON bet which is showing as settled, but it has never credited my account. This was won on the 11th November and has still not showing in my account balance. My account manager 'Mary' has acknowledged this but the bet is still not paid.

Every time I do a live chat or call with Fortune clock it is as if this is the first time you are hearing about the issue. I havent been provided with a reference number for which the error is being looked into. I have no idea what is being done to resolve it or how long it will take.

Yesterday Mary emailed me saying 'The request was open on November, 12 for the first time and it is still in progress'

This has taken almost 3 weeks now for a bet which won legitimately to credit my account. Please explain what is taking so long and why it hasnt been resolved?

Hello dear ALEXFELLA
Thanks for informing us of this incident. First of all, we wanna apologize.
We're sorry that you faced with this situation.
On November 11, your winnings weren't credited to your balance.
At the moment, a request for crediting the balance is pending.

Please, stay in touch with us and with the payment department.
We will do our best for you as quickly as possible.
Regards,
FortuneClock team

Hello dear ALEXFELLA
We're glad to inform you that your win's been credited to the balance.
We hope that in a future playing will bring you only joy.

Regards,
FortuneClock team

Thanks Im glad this has been resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.