I registerd with fortune clock and made 2 deposits via my visa card and won just over £1000,
I read the terms and conditions and saw that the withdrawal limit was £500 so I made a £500 Withdrawal. I received an email stating that my withdrawal was rejected and that I had to upload My id, proof of address, a photo of myself holding my id and photos of both front and back of my visa Card. I uploaded all these documents via upload on their site as requested.
After 4 hours I tried to make the £500 Withdrawal again. After 24 hours I again got an email stating that my withdrawal had been rejected because I needed to upload my ID. So I again uploaded a photo of my passport. After 24 hours I again tried to make the £500 withdrawal. The next day I got another email saying my withdrawal had been rejected, because I need to upload my ID. I had uploaded my id twice now so I contacted chat for advice, I was told by chat that they had not received my id and to upload it via chat. I did this and online chat said they had received my id ok and to make the withdrawal again, so I made the withdrawal.
The next day I got an email saying my withdrawal had been rejected as I had to upload my id. I had uploaded my id now on 3 occasions via upload and chat I was getting a little concerned as I had never had this problem on any other casino site before, so I contacted chat. I was told by chat that they were having problems withdrawing funds to visa accounts and that I would need to open an account with something called perfect money, so I did this. Verified the perfect money account and linked it to my fortune clock account and tried to make a withdrawal to the perfect money Wallet.
My withdrawal was rejected.
To be honest I am not sure what to do, it looks as if no matter what I do I will never get my winnings from fortune clock, can anyone please help me with this problem, thank you
