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Fortune Clock Casino - Seven rejected withdrawals of €1,000 and new excuse everyday

REJECTED

Complaint Info

Disputed casino

Fortune Clock Casino

Amount

€ 1000

3 years ago

My account passed vertification over a week ago, since then I’ve had a problem everyday to delay payment. Now being told my withdrawal method isn’t available ever after making a NETELLER account based on their agents advice.

I passed KYC a week ago and each day they’ve requested something new. Below is the list of documents requested everyday with a new excuse.

PasPort with selfie
Bank statement for 31st August.
Single transaction from 31st
Bank statement and single transaction as a PDF.
NETELLER profile information
NETELLER bank statement
NETELLER single transaction
NETELLER customer ID
NETELLER card with expiry date showing


I have probably forgotten loads.

I have had 7 rejected withdrawals all since passing KYC. Now a week later I’m told I have to make a Bitcoin or I’ll not receive my money. Travis the agent then closed the chat, new agent Kate came on and is saying my documents are now under review.

I am never getting my money. €1,000 and awful customer support and quite frankly the worst experience I have ever had under a Casino.

AskGamblers
3 years ago

Dear all,

This complaint has been reopened as per Fortune Clock Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

3 years ago

Hello dear All
Unfortunately, technical nuances occasionally occur, according to which temporary difficulties are possible with the conclusion to the preferred method. When we saw that there were difficulties with your payment method we suggested an alternative method.
On September 7, 500 euros were transferred to the card provided by the player. Additionally, the player has placed 500 euros on a sporting event with one bet. Player played and lost. Then the player self-excluded.

Regards,
FortuneClock team

AskGamblers
3 years ago

Dear @FortuneClockScam,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.