Fortune Clock Casino - Won't accept evidence from my card details

Hello dear All. Thanks for contacting us
On May 27, our team asked to go through the verification of two bank cards. We also asked for an alternative card. Since one of them was from the bank to which the withdrawals of the winnings are difficult.
On May 28, the withdrawal request was cancelled. Documents weren't provided
On May 29, bank cards weren't provided, which was requested on May 27. There is no bank card in the provided photos.

Dear BEX2006, you need to provide the necessary documents and pass verification. Without your participation, we will not be able to pay your winnings otherwise.
Regards,
FortuneClock team

I have provided my credit card and statement which shows dates and times I deposited to the casino,, as I explained the other card was my virtual temporary card which is deactivated automatically once my new card arrived, , I have even got the credit card company to do me a headed letter which I sent to you yesterday, they cant provide individual statements for the temporary card, everything else is verified the credit card company said I dont get any further with this they can start refund proceedings on my behalf

Hello dear BEX2006,
you are re-sending documents to a card that has already been verified earlier.
Please send a document to your second card - *8501.
Regards,
FortuneClock team

No was not resending documents I sent the letter of the credit card company, stating that it is a temporary card and was in my name and that I made those deposits to the casino, as told on numerous occasions that they cant issue statements from a temporary card! I have closed my account with fortuneclock and will not be recommending this casino

Hello dear All,
Dear BEX2006, unfortunately you didn't send documents that the *8501 card belongs to you.
There is a screenshot of your communication in the support chat with a bank employee. But this doesn't succumb to evidence. Since your conversation was on general topics. And this communication is not an official confirmation.
Please provide that this card has been used and is now closed, or the expiration date has passed, etc. And that exactly you are the owner.
You made deposits from it during the week.

In this case, we are guided by the casino's rules:

6.Confirmation of your identity. Protection against money laundering.
6.1.2. You are the sole owner of the funds in your account.
6.3. We perform “Know Your Customer” procedures on all players who deposit on our site. We reserve the right to use additional procedures and means to verify your identity both before and after effecting deposits into your Account

8. Deposits, money transactions and withdrawing money from the account

8.3. The Company does not accept any funds from third parties: relatives, friends, partners, husbands/wives. You can deposit money on your account only from the cards/accounts and/or payment cards that are registered on your name. If during the security check, any of these Terms are violated, all winnings will be confiscated and returned to the Company.

We look forward to your cooperation in resolving this issue as soon as possible.
Regards,
FortuneClock team

Dear @Bex2006,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Fortune Clock Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

I have provided everything I possibly could , I've just gave ups a bad experience and wont play again

Hello dear All,
unfortunately BEX2006didn't send documents.

In such a situation, could you please send documents confirming that you are the card's owner (*8501 card) to the AskGamblers Complaint Team? We would review the documents together.
Verification is not completed at the moment.

Regards,
FortuneClock team

I've explained I only have the letter the credit card company has sent me you told me u wont accept it

Dear @Bex2006,

The AskGamblers Complaint Team is kindly asking you to assist the Fortune Clock Casino team further and explain, whether the second card has been verified and you can prove that you are the owner of it.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.