Fortune Clock Casino - Rejected withdrawals due to error

Dear @vbeloica820,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

I currently have 1,400 euros in my account. The attached screenshots show that I tried to make payments of € 500, but the casino always rejected my payments.

Hello dear All
Thank you for your feedback.
The first withdrawal request was canceled on January 12th. Since the player had to pass verification and provide additional documents.
We also asked you to choose one of the available payment methods. Unfortunately, we didn't have the opportunity to pay for the player's wallet with BTC.

Dear player, please leave a new application for one of the available withdrawal methods.
Please stay in touch with us and we will quickly resolve your request.

Regards,
FortuneClock team

I sent a withdrawal request again 04.02. It is currently in the pending. I also post a screenshot where you can see it. We will see if the withdrawal will be approved.

Hello dear Player
Please leave a request for one of the available methods. We're unable to send winnings to your BTC wallet

Regards,
FortuneClock team

I sent a withdrawal request again. Now through bank transfers. I am waiting for it to be realized. Date 07.02.2022 . Attachments are screenshots .

Hello dear All,
verification is still in progress.
Dear player, please send us the documents requested by our team .
Regards,
FortuneClock team

Hello,
The bookmaker is asking me for additional documents for verification. I opened a bank account and requested a statement in PDF format. When the bank sends me a statement, I will forward it to them. I don't know what they will ask me for after that?

Dear @vbeloica820,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I opened a bank account, I'm waiting for the end of the month to send me a bank statement in PDF format. Fortune Clock is now asking me to verify this.

Hello dear All
We are currently awaiting confirmation that the provided IBAN belongs to the player
Regards,
FortuneClock team

Hello dear All,
I'm waiting for the bank to send me a monthly statement, it's sent at the end of the month. The bank account is new, just opened. I can still send IBAN now, but the bookmaker asked me for a monthly statement in PDF format. If you only need an IBAN, please attach.

Dear Fortune Clock Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Fortune Clock Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello dear All
We'd like to add information to this appeal. Previously, the player chose an alternative method to receive the winnings. We've requested documents for verification - IBAN Statement. The player didn't provide them.
Player kept playing and lost.
At the moment, VBELOICA820 has no funds to withdraw, and verification hasn't been completed

Regards,
FortuneClock team

Respected,
it is true that I lost all my money at this bookmaker. I tried to raise the winnings for months, but the bookmaker refused my every request. I tried via cryptocurrency, via mastercard, via bank transfer. I sent them all the documents they asked for, but without success. this document they mention, and I sent it to them from Crediagricole Bank. I will attach that bank statement. I realized that this bookmaker is a big scam, so I stopped looking for my winnings and intentionally lost money, because I realized that they do not pay out winnings. I would advise everyone not to register at this bookmaker !!!! How this complaint of mine will be resolved no longer matters to me. But such bookmakers should definitely be suspended. Here are pictures of the leverage from the bank that I sent them.

Dear @vbeloica820,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.