Fortune Clock Casino - Delayed payment of €400 for 5days

Hello dear AYLEEN91
How can we help you?

On May 26, you left a request for withdrawal of funds. On the same day, we canceled your request because you made a deposit using a completely different method and clarified the details with you. You made deposits from a bank card.

Withdrawals
8.13.2. The funds must be withdrawn to the same payment system that was used to add funds to the account. In a situation when withdrawal to the same payment system is for any reason not possible, we will suggest other available alternatives;

On May 26, we went through additional verification together and paid for your winnings.

As you know, when paying from one bitcoin wallet to another, money doesn't arrive immediately. Since the transaction itself goes through several stages of approval and it doesn't depend on us. These are the features of working with cryptocurrency.
Please show patience. Soon the money will be displayed on your wallet

Regards,
FortuneClock team

Hello . Thanks for prompt response .
Here you are wrong . Yes my past deposits were from a debit card , but my last deposit was on May 25 with a bitcoin wallet, I will attach a photo. I requested a withdrawal to the same BTC wallet.
You are right, you refused the first withdrawal of 500 euros by asking for confirmation of the debit card. But as I said, my last deposit was from a bitcoin wallet.
So it seemed strange to me, but I sent everything you asked for. Also unfortunately , the next day, the maximum withdrawal amount was reduced from €500 to €400.
As far as I know, cryptocurrency payments are credited fairly quickly. In my experience with the withdrawal of cryptocurrency from another casino, the transfer took place the next day and sometimes even after a couple of hours.
Please can you provide proof that you sent money to my BTC wallet .
Thank you .

I confirm that I have just received the money .
Thank you Fortune Clock Casino .
Also thanks to the AskGambler . With the help of your site , issues are resolved very quickly.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.