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Fortune Clock Casino - Multiple withdrawal rejections, alternative also

RESOLVED

Complaint Info

Disputed casino

Fortune Clock Casino

Amount

€ 290

2 years ago

I have had multiple withdrawal requests rejected. I have fully verified account and have supplied all documentation that was requested. I have tried to withdrawal through visa, 2 mastercards and also a Bitcoin wallet but all have been rejected because of “technical difficulties” on fortune clocks side

2 years ago

Hello dear All
We were faced with the fact that a request was previously made to withdraw the winnings to the card - it didn't go through. We asked the player to choose another available method for receiving the winnings.
The player successfully passed the verification and we paid the winnings on June 1, 2022.
At the moment, DILLONHART1 has no more active requests.

Dear DILLONHART1, as you know, when paying from one bitcoin wallet to another, money doesn't arrive immediately. Since the transaction itself goes through several stages of approval and it doesn't depend on us. These are the features of working with cryptocurrency.
Please show patience. Soon the money will be displayed on your wallet

Regards,
FortuneClock team

AskGamblers
2 years ago

Dear @dillonhart1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

2 years ago

I can confirm I have now received payment via Bitcoin.

Thank you Askgamblers

AskGamblers
2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.