Closed: Casoola Casino is a brand operated under the Genesis Affiliate program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.
Casoola Casino
- Holds UKGC license
- Withdrawals within 24 hours once processed
- Home to leading software providers
- Multiple payment methods
- Live chat available only to registered users
Casoola Casino is an online casino where members can find their favourite games that include video slots, live casino games, scratch cards and many more. The casino also happens to be powered by multiple software providers such as NetEnt, Play’n GO, Microgaming, Red Tiger Gaming and Evolution Gaming. Players can enjoy the casino instantly through a web browser or members can use their mobile casino. Casoola Casino is licensed and regulated by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include United States of America, France and its territories, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and Greece This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.
Virtual Games
Players can enjoy over 1300+ games which includes hundreds of the best video slots from some of the best software providers in the industry. These games can be easily categorised by their software provider to make it easier to browse or they can just use the search engine which helps find almost any game within a matter of seconds. Players can enjoy games like the Book of Dead Slot, Starburst Slot, Gonzo’s Quest Slot, Bonanza Slot and Immortal Romance Slot.
Other games in the lobby include a collection of table games such as blackjack and roulette. Each game has multiple variations to suit all kinds of players and there's also several different games of poker too. In fact, players can enjoy numerous other table games too.
There’s also some video poker games for those dedicated card game lovers! There are several to choose from that include games like 4 Deuces & A Joker and Royal Flush.
Live Casino
Players who are looking for more thrills can also play in their live dealer lounge with rooms that are open around the clock. Each game is hosted by a real-life dealer in a fully immersive environment for added entertainment. These include games like Live Dream Catcher, Live Poker and Live Baccarat.
Mobile Gaming
The casino can also be played on the go through most mobile devices like smartphones and tablets. There is a huge selection of mobile games available which can be enjoyed through a compatible mobile browser, no app required. The casino supports most operating systems like iOS and Android.
Support
Anyone who needs help and assistance can contact the casino's customer support team. Customer service agents can be reached over email or players can contact the casino over the telephone. Live chat is also available, but in order to reach the available agent, players need to be logged in.
Security and Fairness
When it comes to security the casino takes this seriously which is why they use a high level of encryption. This makes sure that any personal and financial details are always kept safe, secure and encrypted.
The games here are also monitored for fairness thanks to their random number generator which makes sure their games produce random results at all times.
Recommended by experts
Player Reviews
It was ok in the past, but since November/December been a nightmare, no chat, phone off, automatic reply by mail, they blocked and delayed my withdrawal for a month, and help from them at all.
Casoola is part of Genesis Global ltd group of the casino seems like a very good casino with many games, a decent welcome bonus, and decent wagering requirements.
They have a decent layout with a cartoonish type of style website, and everything is sectioned out nicely. They have games from Popular providers like Netent, Play'n Go, Push Gaming, Skywind, Red Tiger, and many more. I am not sure what is wrong with their Push Gaming slots, as I can see only mystery museum, however on other sites part of this group, you will find Jammin Jars, Fat Rabbit, Tiki Tumble, and many others from Push Gaming.
They have a welcome pack on your first 4 deposits with the first deposit bonus being 100% and 200 free spins. Spins come in installments over 10 days, which is not nice, and I am still failing to understand why not give all the free spins at once? The reason I hate this free spins splitting over days is that I sometimes forget I need to log in and play the spins as it expires after 24 hours and it frustrates me at times.
The welcome bonus is not claimable with e-wallets so keep that in mind, you either need to use Credit Card or a Bank transfer, in my case I used Bank Transfer. I made the minimum deposit to claim the offer and it was automatically added alongside the first batch of spins as well.
I have never had to contact live chat or upload my documents for that matter since I did not win any money to request a withdrawal. Now I have read some negative views about casinos within this group and I am a bit worried.
First of all, why do they need more or less up to 48 hours to verify documents? According to their terms and conditions, withdrawals are processed within 72 hours… If this is the case – Why do you advertise quick withdrawals on the home page of your website? Quick withdrawals to me are within a couple of hours or 24 hours max. So within 72 hours is not QUICK at all.
Which begs the question – Why can't all casinos just pay verified players within an hour or a few hours – Why do they need pending periods?
Hi FIEKIE247,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casoola Team
Waiting for my withdrawal off £1200 since 8th June. 2 email responses both stating my case has been escalated 2 weeks ago and 1 week ago. 0 live chat.
Dear ASHMOUNT1,
Our department have looked into your account and confirmed an email was sent over to you with an update on your account and funds.
Should you have any further queries, please do not hesitate to contact us.
Regards,
Casoola Team
I deposited and when finished, it said a I had a global cooldown from Genesis something (I assume same license) which is fine, I have put cooldowns in the past. The money has left my account though and I sent an email to support. Its been over a week and I still haven't had it redeposited to my bank account, and I cant login either to do it manually. :-) help please
Hi SVEDDKING,
Thank you for taking the time to leave us a review, we always strive to ensure we provide our players a better experience.
After checking your account we can confirm that the refund for your deposit was successful and returned to your bank account.
We kindly ask you to ensure you read our Terms and Condition's when creating a new account within our network.
Should you have any further queries, please do not hesitate to contact us back.
Kind regards,
Casoola Team
Games are good, site layout is nice. The games seem fair and always had decent luck on them. Overall seems an ok place to play your games, although the downsides are starting to outweigh the good.
Done three withdrawals, 72 hours later only 1 processed. All put through at same time. Live chat does not exist so getting answers take an eternity and a day. This really needs to improve or they will lose players.
Hello JACK5895,
thank you for reviewing us.
We checked your case and we can see that your withdrawals have all been paid out within 72 hrs as per our Terms and Conditions. Your last withdrawal requested on the 19th of April, was approved on the 22nd of the same month, within 72 hrs.
If you are still having issues with your funds or you have queries about this matter, please do not hesitate to contact us at [email protected].
We will be more than happy to assist you further.
Regards,
Casoola Team
Slots & interface is great. I like all the slots avaible and a lil live games is good fun. Decent bonuses avaible wit decent wagering required. Few more providers would be great.
Over 72hours and still awaiting account verification, suprise I made my 1st withdrawl of £102.
Live chat same answer, they will escalate. Support same answer, they will escalte. Numberoes emails and livechat sessions, but no answers, just getting fobbed off.
Still waiting. Stay clear.
Hello MIKES91151,
thank you for reviewing us and we are sorry to see your experience.
Checking your account we can see that the documents requested have been provided yesterday evening.
Please allow a reasonable time to our team to review your documents, they will for sure get back to as soon as this process will be completed.
Please do not hesitate to contact us for any information or assistance needed, we will be more than happy to assist you further.
Regards,
Casoola Team
It's affiliated to Genesis Ltd, I feel comfortable playing at Genesis casino's it's reliable and safe. Very modern design of the site. Easy to navigate and good performance. Live chat available
Nice my account and overview of bonuses and their wager. Verification went fine and fast. In my experience they always pay me within the give time frame and always received money
Not a lot to mention. Their range of slots is fine but not very impressive. I would like to see more providers like No Limit City for example. Not sure but it seems like they have a less extended range of slots as other Genesis affiliated casino's.
I don't like they excluded certain deposit methods for their first depo bonus offer.
Hello PORKA,
thank you for reviewing us and for your feedback, we always appreciate feedback from our customers, as this is the right way to grow.
As per our Terms and Conditions, we can offer our Services only to specific countries and slot's providers as well, this is the reason why sometimes you can't find specific games. Also, bonuses are linked to specific Terms and Conditions, if you need any specific information about them or you need any other assistance please do not hesitate to contact us via email, live chat or phone calls.
Regards,
Casoola Team
Good layout my sort of casino, good selection of slots and games all games seem fair, play at numerous sister sites of these and never had problems.
Was told I used a debit card which was not mine turns out it’s because it was a joint account with my partner. So sent all relevant documents and consent form for third party this was 3 weeks ago nearly, I’m now in 3 rd review which is currently on its 6th day for casoola to tell me again The same story how they need docs for 3rd party and consent form it has been sent numerous times. I’m waiting on withdrawals totalling £90 and being made a fool of by being sent around in circles need help on this as jus keep getting ignored or sent the same repetitive emails.
Hello TIMMO81,
thank you for contacting us and reviewing us.
We are sorry to read your review and how you judge the experience you are having with us.
Sometimes verification process can take a bit longer than usual, in your case it is because our team will need to check all the documents needed to solve it in the best way.
We apologies for any inconvenience and we are sure that our team will update you as soon as possible with your request :).
In the meantime please do not hesitate to contact us for any request or assistance needed, we will be more than happy to assist you.
Regards,
Casoola Casino Team
Great casino, no complains. One of the best group and am gonna be playing on this cite and it's sister's sites. Endless bonus and credits, account verification in no time. Great customer support team. Games are really good to play and the best part is you gonna get your winnings if you win.
Not scum like other casinos. If you win you will get your winnings no lame excuses like your bank is not supported ,you can't withdraw. I give this casino and its group 5stars.
Hello MOH12,
thanks a lot for taking the time to review us.
We are glad to see we hit the mark with you.
We strive to offer our customer's the best experience ever and we are proud to see, thanks to your review, that we are growing following the right pattern.
We hope to see you soon play with us and do not hesitate to contact us for any information or assistance requests, we are available 24/7 across all our brands, so you will be able to speak to an agent any time you need :) Please do not hesitate to contact us should you require any assistance!
Regards,
Casoola Team
- They let you verified before playing. This will have you not get triggered when making withdrawal and ask for verification documents. Mostly the reviews under here is from people with bad patience and don't know the rules.
- Easy to navigate
- Plenty of variety in slots, classic, live table games.
- Chat support very knowledge and fast to your issue.
- Withdrawal time was for a bit over 24h, there terms is 72. Fully verified process.
- No play'n go for dutch players.
- No 24/7 chat support.
- Skrill and Neteller not available for the first 4 welcome offers.
I don't have any negative things to say as they even process withdrawals in the weekend!
Hi ONLYONEUNIT,
Thank you for taking the time to review us!
We are so happy to hear that you enjoy our casino :)
We understand your frustration with regards to Play'N Go not being available for Dutch players, but we are afraid that certain game providers have restrictions for some countries, and therefore games would not be available, but we have plenty other game providers to choose from, and we are always working on increasing this list :) We also have other available payment methods which you can use instead of Skrill and Neteller in order to make use of the welcome offer!
In addition, please note that our Live Chat is now available 24/7 across all our brands, so you will be able to speak to an agent any time you need :) Please do not hesitate to contact us should you require any assistance!
Kind Regards,
Casoola Team
Robot themed layout is very cute and funny. You can find the games immediately and there is a good overview about your transactions. Support is available 24 hours.
Very slow withdrawal times. I had to wait 72 hours for something to happen, then after the 72 hours, my account was blocked somehow with an unknown error. After asking the support they told me, I needed to sent them documents for verification and they soon wanted to message me about it. But they didn't do that at all. After sending the needed documents, they asked me to wait another 72 hours. I wonder when I will receive my withdrawals.
Hello MINJIN22,
Thank you for your review.
Sometimes verification process can take a bit longer than usual depending on the documents needed, but for sure you will be updated if anything else needed or once the documents will be fully checked.
Also, you can contact us for any information you need or request of assistance, we will be more than happy to assist you further.
Regards,
Casoola Team
Chat support is quick, nothing much to say as I am still waiting for my issue to be resolved.... Graphic is ok, bonus is good, but processing times really slow.
The withdrawal time is dreadful, made a withdrawal on the 23rd of May and submitted the extra documents they were asking, on tbe 25th of May they emailed me that my account has been verified and is now processing my withdrawal. Its now the 1st of June and still nothing, have been talking to chat support saying that I need to wait. Easy to grab our money but won't let go of our win...
Hi RAZZISRAZZ08,
Thank you for your review.
We are sorry to hear that you experienced a delay in the processing of your withdrawal. Sometimes, the necessary security checks needed to be carried out including verification checks can take a bit longer than anticipated. We can see now that the withdrawal request you had pending has been paid out today.
Please feel free to contact our support department for any further information or request of assistance, we will be more than happy to help.
Regards,
Casoola Team
Well, it has a couple of the usual games that I like to play. The User Interface design is ok and runs ok with some lag time.
I joined and won £1k and managed to withdraw it with no problems. It took 48 hours. This isn't unusual for first time players on new sites that they pay the first win, after that it is not uncommon to start the verification process. It does offer quite a few bonuses initially and has nice bonuses quite often sent to my inbox.
Seems friendly enough and I had no problems speaking to customer services.
Although I did like the site, it would not be a site I would return to time and time again. It was ok. But did not really grab my attention as being my go-to site.
Hi CURIOUS,
Thank you for taking the time to review us.
First of all, congratulations on your winnings! :) We are happy to hear that you have been lucky with us!
Please feel free to contact our support department and provide any further feedback. We are always working on providing the best experience to our players, and we will be more than happy to receive any feedback which can help us achieve this.
Our Live Chat is open 24/7 for our players, and you can also contact us via email on [email protected].
Regards,
Casoola Team
I love the layout of the website and think it has a very good selection of games along with a good amount of slots. Very much enjoy playing here.
Great promos to enjoy!
The wait time for accounts to be verified needs improvement.
4 days after submitting my docs and still nothing and my withdrawal is still pending.
Won’t be making another deposit till this has been done. It seems to be a common theme among other complaints and reviews.
Hello SCOTTWT93,
thank you for reviewing us and for your review.
We know that sometimes verification process can take a bit longer than usual, but anyway, we can see that you requested 2 withdrawals, the first one has been approved within 48 hrs as per Terms and Conditions, the second one was requested yesterday, so please allow us the time to check the documents provided.
You will be anyway updated via email once any news.
Do not hesitate to contact us for any further information or request of assistance, we will be more than happy to help.
Regards,
Casoola Team
Nothing to say in this section apart from it is very easy to open an account but very difficult to get your winnings
It’s difficult to say anything positive when these people take you for a mug
Ok to take unlimited deposits without question, but when you try to withdraw they ask for additional id and when you provide it they ask for more, mine is almost 4 weeks now and still waiting
Keep away, use other casinos who actually pay out
hello STEVIGEE,
thank you for reviewing us.
We are sorry to read about your feelings and the experience you had, but please let us point out that the verification process is mandatory for every customer, it is stated in our Terms and Conditions accepted by yourself upon registration. This process is a way to keep safe our customers and ourselves, following the guidelines provided by the different regulators.
We also checked your account and we can see that our relevant team sent you an email on the 18th of May but we did not get any reply from your side.
Do not hesitate to contact us if you need any further information.
Regards,
Casoola Team
Casoola casino is the newest casino from Genesis Global brands. I've played at their brands before and always had a good time so when Casoola casino was launched, I was interested in trying them out. The casino is not only powered by top-tier game providers but they also offer a really nice welcome bonus package for the first 4 deposits at the casino and I couldn't wait to sign up.
The sign up was fast and then I proceeded with my deposit. I deposited 30eur and received 30eur bonus. Since the casino offers Netent, Big Time Gaming, Play'n Go and other providers I knew I'd have plenty of games to choose from.
I started off by playing Twin Spin slot with minimum bets as it's my go-to game when wagering bonuses. I managed to get one full screen with top symbol so my balance went over 100eur quickly. Since their bonuses work as parachute bonuses, at this time I could have made a withdrawal, but I decided to chase a bigger win, so I went to play Reactoonz with 0.40eur bets. The game was in a very dry mood and I couldn't fill up not even half of the meter to trigger Gargantoonz. My balance was going down quickly, so when it was down to 50eur, I went to play Moon Princess with minimum bets. I managed to get a few bonus rounds but none of them paid near to 50x bet so eventually I ran out of balance.
A part of their welcome bonus is 200 free spins which are divided in sets per day, all on Reactoonz, which I really liked as a game choice. I played my first set and won 2eur which I used on Starburst, and came back for the next 9 days but didn't win anything significant. A few days later I also claimed the second welcome bonus and had a nice session but it didn't end up with a withdrawal.
Overall I've had a nice time at Casoola casino, the bonuses are good and I start liking parachute bonuses as they give you a second chance if you don't manage to win from the start. The game selection is great and I haven't had any problems thus far.
Hi BLONDIE,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Team
Nice layout. This casino has all games that I play. Also there are some nice promotions going on. Especially welcome bonus. Live chat was very helpful and didn't have to wait for answers for too long.
Withdrawal. Before I had to prove my identity everything was fine. Then sent my documents. It says that to confirm your identity takes 24-72 hours but after 4 days it says pending review... Had some pending withdrawals so had to reverse them and then of course lost. Can't lock your withdrawal and that's a big minus. Also if you play fat rabbit or fat santa it seems that the rtp is very low. Out of more than 10 bonuses the biggest was around 8x (maybe I'm just mega unlucky)
Hi EFKA1989,
thank you for taking the time to review us.
Please note that we checked your account and we can see that all the pending WDs were correctly set to be released within the time frame given.
We can see that the last one requested yesterday has been set to be released today.
Please allow us normally 48/72 hrs to review the withdrawal requests.
We hope this clarifies everything.
Regards,
Casoola Team
Giving the site two stars because of many games is provided, nice layout and live chat is answering. Seems like they have many acceptable methods for depositing also.
However having alot of many games and various withdrawal methodes does not make of for long whithdrawal time. I withdrawed for almost two weeks now and it is still pending without any confirmation. At the moment they don't have a specific time frame of how long it will take to process the withdrawal, they will contact directly from the relevant department. I recommend people to stay away from this site based on my experience.
Hello 2ANSOET,
thank you for reviewing us.
Please note that we checked your account and we can see that the withdrawal you are referring to has been correctly released :).
Sometimes the process to release the WD can be influenced by the verification process that can take a bit longer than usual.
We hope anyway that this clarifies everything.
Regards,
Casoola Team
I signed up to the casino from another genesis group casino invite. This casino along with all genesis group casinos are definitely the best casinos. They have very generous bonuses for extra game play if you loose your deposit and offer extended play through bonuses incase you lose your deposit. This casino is correct to highlight quick withdrawal and even by visa and it is at the bottom end of 1to3 days after approval for withdraw. This casino offers the best game providers, the best jackpot games Redtiger are also here at casoola. Casoola also has a filter to search for by the game provider and is a good way to find new games under your favourite provider. When I started using genesis group casinos it was the best move I done. I would recommend that everyone who plays to register with casoola and use only the 11 genesis group casinos including casoola. All 11 genesis group casinos offers deposit bonuses via email invitation and when you have all 11 genesis group casinos you will never turn back because you will definitely realise that casoola and the rest of genesis group offers the best and most generous gameplay for there's deposits and if anyone says otherwise they are rather mistaken or not telling the truth. Casoola really is the best with all the other genesis and are top payout
I don't like the bonus policy across the full genesis group casinos, only bonus funds contribute towards wager requirements meaning that when a player is winning in cash non of their cash wagers are contributing and a player can not win or convert bonuses unless they lose their deposit. If a player has a deposit bonus then winning in cash and cash wagers do not convert their bonuse. But apart from the bonus policy (only bonus funds contribute towards wager requirements) casoola is still the best move you will ever do with casinos, register will all 11 including casoola and check your emails for more bonuses than every casino group i have ever played. So it will be like that for you whoever is reading you will love casoola and you will never turn back because it is true
Hi LAWRENCE777,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one.
Kindly note that all customers who make use of any bonuses are agreeing to the bonus terms and conditions.
All rules relating to how a bonus can be used, are listed in this specific page. Therefore, it is of utmost importance that you go through these terms before you opt to use any promotion, to avoid any breaches.
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Team
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Nothing, I have been waiting for my withdrawal since the 19th of November. I have contacted the Malta Gaming Authority and am now waiting for them to intervene