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Casoola Casino

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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

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Casoola Casino Review

  • Holds UKGC license
  • Withdrawals within 24 hours once processed
  • Home to leading software providers
  • Multiple payment methods
  • Live chat available only to registered users
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General info & Latest Promos
Website https://www.casoola.com/
Established 2020
Owner Genesis Global Limited
Casino Promotion Casoola Casino: 100% up to £100 + 200 Bonus Spins

Casoola Casino is an online casino where members can find their favourite games that include video slots, live casino games, scratch cards and many more. The casino also happens to be powered by multiple software providers such as NetEnt, Play’n GO, Microgaming, Red Tiger Gaming and Evolution Gaming. Players can enjoy the casino instantly through a web browser or members can use their mobile casino. Casoola Casino is licensed and regulated by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include United States of America, France and its territories, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and Greece This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players can enjoy over 1300+ games which includes hundreds of the best video slots from some of the best software providers in the industry. These games can be easily categorised by their software provider to make it easier to browse or they can just use the search engine which helps find almost any game within a matter of seconds. Players can enjoy games like the Book of Dead Slot, Starburst Slot, Gonzo’s Quest Slot, Bonanza Slot and Immortal Romance Slot

Other games in the lobby include a collection of table games such as blackjack and roulette. Each game has multiple variations to suit all kinds of players and there's also several different games of poker too. In fact, players can enjoy numerous other table games too. 

There’s also some video poker games for those dedicated card game lovers! There are several to choose from that include games like 4 Deuces & A Joker and Royal Flush. 

Live Casino

Players who are looking for more thrills can also play in their live dealer lounge with rooms that are open around the clock. Each game is hosted by a real-life dealer in a fully immersive environment for added entertainment. These include games like Live Dream Catcher, Live Poker and Live Baccarat. 

Mobile Gaming

The casino can also be played on the go through most mobile devices like smartphones and tablets. There is a huge selection of mobile games available which can be enjoyed through a compatible mobile browser, no app required. The casino supports most operating systems like iOS and Android.  


Anyone who needs help and assistance can contact the casino's customer support team. Customer service agents can be reached over email or players can contact the casino over the telephone. Live chat is also available, but in order to reach the available agent, players need to be logged in.

Security and Fairness

When it comes to security the casino takes this seriously which is why they use a high level of encryption. This makes sure that any personal and financial details are always kept safe, secure and encrypted. 

The games here are also monitored for fairness thanks to their random number generator which makes sure their games produce random results at all times. 


Casino details
More Casino Details More details
  • Website

  • Software

    NetEnt, Microgaming, Play'n GO, Evolution Gaming, iSoftBet, Quickspin, Red Tiger Gaming, Big Time Gaming, Yggdrasil Gaming, Push Gaming, Gamomat, Skywind Group, Pragmatic Play
  • Deposit Methods

    Visa, MasterCard, Skrill, Maestro, Paysafe Card, Neteller, EcoPayz, MuchBetter
  • Withdrawal Methods

    Visa, MasterCard, Skrill, Neteller, EcoPayz, Bank Wire Transfer
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 0-48 hours

  • Withdrawal Limit

    USD 5,500 per week, USD 22,000 per month
  • Affiliate Program

    Genesis Affiliate
  • Restricted Countries

    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belgium
    • Denmark
    • Estonia
    • France
    • French Southern Territories
    • French Southern and Antarctic Territories
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Greece
    • Hungary
    • Iran
    • Israel
    • Italy
    • Portugal
    • Puerto Rico
    • Romania
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    US dollars, Euros, Norwegian kroner, British pounds sterling, Swiss francs, Canadian dollars, Australian dollars, South African Rand, Czech Republic korunas, Polish zlotys, Russian rubles, Denmark kroner, Romanian lei, Georgian laris, Turkish Lira, Chinese yuan, Mexican pesos, Nigerian nairas, Croatian kunas, Hungarian forints, Peruvian nuevos soles, South Korean won, UAE dirhams, Bahraini dinars, Bulgarian leva, Indian rupees, Kuwaiti dinars, New Zealand dollars, Qatari rials, Saudi riyals, Venezuelan bolívars
  • Languages

    English, French, German, Finnish, Norwegian
  • Licences

    Malta Gaming Authority, UK Gambling Commission
  • Company

    Genesis Global Limited
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Support Telephone: +35627782825

Suggest an edit

Casoola Casino Reviews by Players


Write a review
Ashmount1 3 reviews
United Kingdom
Reviewed on June 23, 2021


Waiting for my withdrawal off £1200 since 8th June. 2 email responses both stating my case has been escalated 2 weeks ago and 1 week ago. 0 live chat.

Our department have looked into your account and confirmed an email was sent over to you with an update on your account and funds.

Should you have any further queries, please do not hesitate to contact us.

Casoola Team
sveddking 3 reviews
Reviewed on June 20, 2021


I deposited and when finished, it said a I had a global cooldown from Genesis something (I assume same license) which is fine, I have put cooldowns in the past. The money has left my account though and I sent an email to support. Its been over a week and I still haven't had it redeposited to my bank account, and I cant login either to do it manually. :-) help please

Thank you for taking the time to leave us a review, we always strive to ensure we provide our players a better experience.

After checking your account we can confirm that the refund for your deposit was successful and returned to your bank account.

We kindly ask you to ensure you read our Terms and Condition's when creating a new account within our network.

Should you have any further queries, please do not hesitate to contact us back.

Kind regards,

Casoola Team
Jack5895 1 review
United Kingdom
Reviewed on April 21, 2021


Games are good, site layout is nice. The games seem fair and always had decent luck on them. Overall seems an ok place to play your games, although the downsides are starting to outweigh the good.


Done three withdrawals, 72 hours later only 1 processed. All put through at same time. Live chat does not exist so getting answers take an eternity and a day. This really needs to improve or they will lose players.
Hello JACK5895,

thank you for reviewing us.

We checked your case and we can see that your withdrawals have all been paid out within 72 hrs as per our Terms and Conditions. Your last withdrawal requested on the 19th of April, was approved on the 22nd of the same month, within 72 hrs.

If you are still having issues with your funds or you have queries about this matter, please do not hesitate to contact us at support@casoola.com.

We will be more than happy to assist you further.

Casoola Team

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