General Information about RocketPlay Casino
RocketPlay Casino is an online casino licensed and regulated by the Curacao Gaming Authority with the licence no. OGL/2024/1307/0748. The casino is run by Scores55 Tech B.V., a company incorporated under the laws of Curaçao with Company Number 162990. I found the licence in the website’s footer, it’s clearly visible and clickable, while I also checked the company in the official registry and it’s active.
My registration to RocketPlay went without any problems. The casino has created a step by step process. Once you enter your email and your password, you’ll have to enter all the personal details, including your address, phone number, postal code and city. After registration, the casino automatically opens the cashier, with the suggested €50 deposit, but I lowered it to minimum €20 and proceeded to deposit using my Visa card.
In just a few minutes, the casino lobby opened in front of me. What’s important to mention here is that RocketPlay Casino comes with a Certificate of Trust. It’s one of the few online casinos which has built up a reputation among AskGamblers players, with approximately 400 positive player reviews. The majority of our players wrote about being satisfied with the overall experience: plethora of games, good bonus offers.
For instance, one of our users eggcrate said this: “Good selection of games. There are lots of really good bonuses as well,” rating the casino 8 out of 10, while not everyone was as pleased. On the other hand, our user driley reached the VIP level, but was dissatisfied that he’s gotten VIP Manager assigned only after he’s reached 38% completion and after asking 3 times for one.
Going through the player reviews and 11 complaints (the number of received complaints at the time of writing) I wanted to dive deeper into RocketPlay Casino. Before you read through my expert online casino review, let me stick with complaints for a second. Out of the 11 complaints RocketPlay received, 2 were immediately rejected by our AGCCS as they didn’t follow the guidelines. Of the remaining 9, the casino has resolved all 9 to players’ advantage, which, I must say, adds to the credibility and reputation of the casino.
Once you read through the review, you can decide to pick up the welcome bonus through AskGamblers: 100% up to €1000 + 100 Free Spins or explore other RocketPlay Casino bonuses (or perhaps, proceed without the bonus). Our bonus specialists reviewed and updated every deal, so all the details are accurate.
Payment Information and Options at RocketPlay Casino
As mentioned, I’ve made my first deposit of € by using Visa. In the cashier, the casino lists available payment options you can choose from. Below it is the bonus and I like that there’s a toggle button which immediately allows you to select whether you wish to receive bonuses or not.
For the sake of testing, I turned it off. There’s also a box for promo code, so if you pick up RocketPlay Casino promo code from AskGamblers, or get an exclusive deal, you can enter it there. The balance changed immediately after deposit and although I was eager to test some games, there was still some work to do.
In the site’s footer, I clicked on a Payments page where I could find details for different payment methods accepted at RocketPlay. The details include minimum and maximum limits and processing time. The logos failed to load for me, but it could be a Wi-Fi issue, but there’s a name of the payment option, so it’s easy to distinguish between different methods.
RocketPlay Casino is on the list of crypto casinos, as it offers crypto payments and currencies: BTC, BCH, ETH, LTC, DOGE, USDT. I like that the payment page comes with a Deposit and Withdraw CTA for each option, allowing you to quickly do the transaction. Every deposit must be wagered at least 1 time before you ask for a withdrawal.
Speaking of withdrawals, there are some limits you must be aware of. You can withdraw up to €5,000 per week and €20,000 per month. The withdrawals are generally quick, which is confirmed by multiple players on AskGamblers. After spinning through the fund, I had to make 2 more deposits, before I collected enough to withdraw (yes, I had a poor streak). I just entered the amount in the cashier and went for it to receive money in a day.
Cryptocurrencies are faster, almost instant. The only thing to ensure is to have your profile fully verified. The casino can ask for additional documents or checks, but I really wish to point out the simplicity in Terms regarding withdrawals. Verify your account, and make sure you wager your deposit: You should be good to go. I found nothing hidden that raises an alarm.
Lastly, is the KYC process any good? Well, it was pretty straightforward for me. This is what I needed to submit:
- Proof of identity: passport, identity card or driver’s license.
- Proof of address: utility bill, bank statement, insurance.
- Proof of payment to the casino
Keep an eye out for emails from the casino. They can request additional documents or invite you on a video call. None of that happened to me and I passed the verification in 2 days. Should you not respond in 2 weeks, the casino will lock your account.
Customer Support at RocketPlay Casino
RocketPlay Casino has a live chat feature, while you can also contact them via email. But first, I checked the FAQ page and found a lot of questions for different parts of your casino process. The questions are well organised and you can always browse through this page first if you’re insecure on what to do.
The live chat icon is in the bottom right corner. Once I opened it, I was presented with several options, including the FAQs. I selected live chat, and an AI assistant welcomed me. I immediately insisted to be transferred to an agent and it did, to my surprise. Usually, chatbots either have predetermined answers or keep you in the loop, which isn’t the case at RocketPlay Casino and I’m glad I can switch right away.
Gabriela introduced herself and we started talking. She answered a few of my questions quickly. At the time I contacted her, I still hadn't submitted my KYC documents, so she offered to go through the process together. The proactive approach really stood out, and I was pleased with the overall experience.
Live chat works 24/7 and I must also say that I didn’t wait at all, but to be honest, I didn’t contact them during peak hours. Still, from everything I’ve seen, I can confirm that chat support at RocketPlay is quite good.
Games at RocketPlay Casino
RocketPlay has a rich casino lobby, and features a variety of games. I first opened online slots and immediately, several titles caught my eye: Buffalo’s Wealth Fortune from 1spin4win and Bonanza Trillion by BGaming.
I opened both of these games, one on my desktop and the other one on my mobile. The performance is good, I encountered no glitches, the game loaded within seconds, spin latency is quick and the overall experience is enjoyable. I won’t go into detail about each of these games, as we cover that in our online slot reviews.
A demo version of each slot is available, while a little heart appears as you hover over the game, so that you can save it among your favourites. There is a range of categories for slots and casino games, while you can also pick them apart by your favourite provider. And if you struggle to find your favourite game, use the search bar. There aren’t any advanced filters, but I feel the lobby contains all the essentials. You can jump between games quickly and everything is intuitive as the bar is located above the games and it’s always within your reach.
The situation is similar in the live casino. Except for the categories, which are naturally different. Plenty of blackjack, baccarat, roulette and poker games, while there are also game shows you can enjoy.
As I listed casino games at RocketPlay and clicked around, I found the random tile, which you can click to open a random game on the site. It’s a small but very interesting detail that adds to the gamification aspects of the casino.
Before I proceed with the exciting stuff, it’s important to point out that the footer contains a public RTP analysis conducted by eCORGA. Players can easily access it and see the percentages, but I got them here for you:
- All games: 95.84%
- Slot games: 95.46 %
- Table games: 98.23%
- Poker games: 97.55%
- Others: 96.07%
- Lottery: 93.11%
- Crash: 95.94%
What I really want to talk about is the VIP lobby. RocketPlay introduces 14 different levels, with each one bringing Free Spins or Free Spins + bonus funds. But there’s more to it. Starting from Level 9 and above, you start unlocking the following:
- Birthday gift
- VIP events
- Higher payouts
- VIP Support
- Daily deposit insurance
- VIP Manager
- Live cashback
- Referral program
Having these benefits makes it really enjoyable for existing members who are active daily, play games and tournaments and simply participate in everything that’s taking place at RocketPay. Weekly cashback also rises with each level, so that’s another reason to collect points and climb the ladder.
RocketPlay Casino's Commitment to Responsible Gambling
RocketPlay Casino has all the necessary responsible gambling tools and they’re all accessible in your profile. These include loss, wager and session limits as well as the cool-off feature. When I toggled on the advanced button, I got access to deposit limits and self-exclusion, too.
I couldn’t understand why these two options are hidden. It would be better to just have them all listed, but even with these two an additional step away, RocketPlay makes it very easy for players to adjust everything without involving support.
There’s a responsible gambling page where I found questions which are a part of a self-assessment test. The casino also recommends visiting GamCare or Gamblers Anonymous for players who might have gambling problems.
Reality check is lacking and there’s no withdrawal lock, but overall, the responsible gambling section is exactly what it needs to be: simple and accessible.
Players appreciated the fast withdrawals and the easy navigation of the website, which contributed to a smooth gaming experience. Many also highlighted the excellent customer service and the variety of games available, making it a favorite among users.