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Spinia Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 108 reviews
8.8/10
108 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

Show all complaints
Spinia Casino - Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.8/10 108 reviews

Top reviews from our players

I had a rough day and ended the night playing roulette here. The dealer’s energy was so good it actually lifted my mood. Didn’t win much, but the vibe was perfect.

Not all casinos keep it this real. I vibe with this one ‘cause it’s low pressure but still delivers. Deposits are chill, no sketchy verification loops, and they actually let you withdraw without 10 emails. Spun on some wizard slot, hit a lucky wild combo, boom, $120. No biggie. No drama. Perfect for laid-back folks who just want to play and peace out. Easy 9 stars from me.

Started w/ $10, just for fun... and somehow walked away with $260. Thought it was a fluke but nah, it’s legit. Even the chat support was quick to answer stuff. Safe to say I’m locked in now.

Wow, turning $10 into $260? That’s amazing! 🎉 We’re thrilled to hear you had a smooth experience and that our chat support was helpful! Spinia Casino Team

user avatar

Bruh, the withdrawals here are actually wild fast. Cashed out $200 on Friday night and saw it Saturday morning—big W. Slots are fun, and live roulette keeps pulling me back in. I also appreciate that the limits are visible before you start playing. Only thing I’d ask for is more surprise bonus drops, but that’s just me being greedy.

Love hearing about that speedy withdrawal, glad it went through so fast! Thanks for the feedback on bonuses; we’ll keep it in mind. Enjoy those slots and live roulette! Spinia Casino Team

user avatar

This site feels more like a casual hangout than a place designed just for high-stakes players, which I really enjoy. You can drop in, try some themed slots with fun visuals, and not feel like you’re under pressure to bet huge amounts. The game designs are nicely done and give you something interesting to look at while you play. The main negative for me is the background music — it loops too often and becomes repetitive if you’re on for more than a little while. I usually just switch the sound off and play quietly. With the audio out of the way, it’s my favourite spot for a laid-back gaming session.

We love that you enjoy the relaxed vibe at Spinia! 🎮 Thanks for the note about the background music, we’ll keep thinking about ways to make it even better. Glad it’s still your go-to spot for chill gaming! Spinia Casino Team

user avatar

When I tried to cash out during a tense football match, the odds froze for a bit. I managed to confirm eventually, but the moment had passed. The system caught up and updated fine later, so I didn’t lose out. Still, that short delay made my heart race unnecessarily. It’s not broken, just slightly delayed during busy matches.

We’re glad your cashout went through safely, and we appreciate the note about delays during busy matches. We’ll keep working on making everything as smooth as possible. Spinia Casino Team

user avatar

Deposit with Apple Pay worked instantly. Played for 2 hours straight, no freezes. I like that I can set deposit limits easily, gives me peace of mind. Won 30 bucks on roulette and withdrew right away, money came next morning. Straightforward and reliable so far.

Hello Steneten, Thank you for the detailed feedback! We are glad to hear that depositing with Apple Pay was instant and convenient for you. We are especially happy that you appreciate the deposit limit features. Responsible gaming is very important to us, so it is great to know that these tools are giving you peace of mind while you play. Congratulations on your roulette win and the smooth withdrawal! Best regards, Spinia Casino Team

user avatar

The overall performance was great. I liked how the site was designed for mobile play. I had $140 in winnings and withdrew the next morning. Everything was transparent and efficient.

Hi Wexxxx, Thank you for the 10/10 rating! We are delighted to hear that you found the site’s performance great and well-optimized for mobile play. Transparency and efficiency are key values for us, so it is wonderful to know that your withdrawal of $140 went through smoothly the next morning. We look forward to seeing you again! Cheers, Spinia Casino Team

user avatar

I used the welcome bonus and tried a few different games. After hitting a small win, I withdrew $125. No extra steps or delays. The experience on mobile was very comfortable, and everything stayed responsive the entire time.

Hello Madsimons, Thank you for sharing your experience! It is great to hear that you made good use of the welcome bonus and walked away with a win. Congratulations on the $125 cashout! We are really pleased that the mobile experience was comfortable for you and that the withdrawal process was free of any unnecessary delays or steps. All the best, Spinia Casino Team

user avatar

This site’s my new boredom cure. Instead of doomscrolling, I hop in for a few spins. Interface is smooth, the colors look great, and it doesn’t lag on my phone. Only thing I’d tweak: Add a dark mode, please. My eyes are tired, bro.

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