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Spinia Casino

Our Rating CasinoRank
6.7/10
CasinoRank
Player Rating 115 reviews
8.9/10
115 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

Show all complaints
Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.9/10 115 reviews

Top reviews from our players

Spinia stands out for its wide range of payment methods, making both deposits and withdrawals much more convenient for different types of players. The platform also offers welcome bonuses with terms that seem more reasonable than many overly restrictive promotions.

Verification took about a day, which is fine for me. After that, withdrawals were simple. I appreciate that they follow proper security steps. Games feel fair and transparent. I’ve had no negative surprises.

I like that you can switch easily between casino and betting without logging out or reloading pages, it’s very smooth. Also the variety of games is crazy, always something new!

Didn’t run into weird limits or sudden restrictions. Withdrew €160 without back and forth emails. Games run fine and everything feels transparent. I’ll keep using it 👍

I like that it doesn’t feel overwhelming. Some platforms throw 100 promos at you. Here it’s calmer. Played slots, won $50, withdrew same day. Interface loads fast even on slow wifi. Not perfect but solid.

The customer support experience was honestly better than expected. I had a small issue with my deposit bonus, and they fixed it in just a few minutes via live chat. Won $110 later and withdrew it with no problem.

Hello, thank you for the great feedback! We’re glad our support team could resolve your bonus issue quickly and make the experience smooth for you. Congrats on the $110 win and hassle-free withdrawal!

user avatar

Depositing was instant, and the bonus applied without needing to chase support. Played through the required spins, hit a $100 win, and withdrew easily. Everything was pretty much stress-free.

We’re happy to hear your deposit was instant, the bonus applied smoothly, and that your withdrawal was hassle-free

user avatar

I had a rough day and ended the night playing roulette here. The dealer’s energy was so good it actually lifted my mood. Didn’t win much, but the vibe was perfect.

We’re really glad the roulette session and dealer’s energy helped turn your day around. Sometimes the vibe matters just as much as the win. We hope your next session brings both great energy and great luck!

user avatar

Not all casinos keep it this real. I vibe with this one ‘cause it’s low pressure but still delivers. Deposits are chill, no sketchy verification loops, and they actually let you withdraw without 10 emails. Spun on some wizard slot, hit a lucky wild combo, boom, $120. No biggie. No drama. Perfect for laid-back folks who just want to play and peace out. Easy 9 stars from me.

We’re glad you’re enjoying the low-pressure vibe and smooth deposits and withdrawals. Congrats on the $120 wizard slot hit!

user avatar

Started w/ $10, just for fun... and somehow walked away with $260. Thought it was a fluke but nah, it’s legit. Even the chat support was quick to answer stuff. Safe to say I’m locked in now.

Wow, turning $10 into $260? That’s amazing! 🎉 We’re thrilled to hear you had a smooth experience and that our chat support was helpful! Spinia Casino Team

user avatar

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