Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
The best casino with excellent providers. Huge selection of currencies to play. Fast verification and withdrawals. Great, helpful chat that makes the game even better.
This casino is a clear example of a platform that should be avoided at all costs, especially by UK players. From the outset, there are serious red flags that point to unethical and potentially illegal practices.
One of the most concerning issues is how the site appears to bypass UK banking safeguards by using misleading or fake Merchant Category Codes (MCCs). This allows transactions to go through under false pretenses, effectively dodging the protections that UK banks have put in place for gambling-related payments. This alone raises major trust and compliance concerns.
Beyond the payment issues, the casino itself feels heavily rigged. Game outcomes are highly questionable, with patterns that strongly suggest manipulation rather than fair play. Wins are rare, and when they do occur, withdrawal processes become unnecessarily difficult, delayed, or outright blocked. This is a common tactic used by rogue operators to retain player funds.
Customer support is also unreliable or unresponsive, offering little to no help when issues arise. Transparency is practically nonexistent, and terms and conditions are vague enough to be exploited against players.
Overall, this platform demonstrates multiple warning signs of a scam operation—from payment processing tricks to unfair gaming practices. UK players in particular should steer clear, as the risks far outweigh any potential rewards. It is strongly advised not to open an account or deposit any money on this site
To make matters worse, even basic player protection measures are completely ignored. Requesting a “permanent” account closure—something that should be respected under any legitimate operator—means absolutely nothing to this casino. Accounts can be reopened with little to no resistance, allowing them to continue taking deposits from vulnerable players who have already tried to step away.
This behavior shows a complete disregard for responsible gambling practices and player safety. It strongly suggests the platform prioritises extracting money over any ethical obligation to its users.
I’ve had a great experience with Del Oro Casino thanks to its fast withdrawals, especially with crypto, and smooth verification process. The wide game selection, frequent bonuses, and user-friendly layout make gameplay enjoyable. Customer support is always available, quick, and helpful, making the overall experience reliable and convenient.
On the downside, there are some limitations like country restrictions and varying RTP across games, which require careful selection. Withdrawal limit increases may take time, and minimum deposits have risen. Occasional glitches with bonuses or payment details can happen, and some players may find the layout or bonus offers slightly lacking overall.
Deposits are processed quickly, gameplay is smooth, and the platform offers a decent selection of well-known games with a simple interface.
Won a lot, then they confiscated all my money.
Deposits were fine (~€3,000). Passport approved, but selfie repeatedly rejected → KYC kept dragging. I was even encouraged to keep playing to “speed up” verification. I reached €21,834. I was never able to complete KYC or access a withdrawal. Then my account was blocked and closed. Reason given: “multi-accounting” based on “technical evidence”. I used one account, real identity, one device, no bonuses. No concrete evidence was ever provided. I was told, for “privacy reasons”, they cannot share any details about the accounts I’m supposedly linked to — which makes it impossible to understand or defend myself. No access to my account. No communication from support. Winnings confiscated. Be cautious.
Hello Atsejjj, We take all feedback seriously, and we would like to clarify this case. Following a detailed internal investigation, clear technical evidence confirmed the creation and use of multiple accounts, which is strictly against our Terms & Conditions. This conclusion was not based on a single factor, but on a combination of indicators, including: * Matching IP address * Identical device fingerprint data These elements together confirm that the accounts were accessed under the same technical environment. As a result, and in line with our compliance policies, the account was closed and the winnings were considered void due to violation of our Terms & Conditions. Please note that for security and privacy reasons, we are unable to disclose full technical details publicly. We remain committed to fair play and transparency and are always available to review any legitimate concerns through the proper support channels.
Del Oro Casino stands out for its fast withdrawals, especially when using cryptocurrencies, allowing players to access their funds almost instantly. Although there are daily and monthly withdrawal limits, most payments are processed quickly and efficiently. In terms of customer support, Del Oro offers 24/7 assistance via live chat and email. The agents are professional, friendly, and respond promptly, helping to resolve any questions or issues effectively. This combination of fast payments and good customer service makes Del Oro Casino a reliable choice for players looking for convenience and speed in their transactions.
Although Del Oro Casino offers many advantages, it is important to note that it has some restrictions for players from certain countries, which may limit access to the platform for some users. In addition, the variety in return to player (RTP) percentages among its games can be wide, so it is recommended to carefully review the conditions of each game to make informed decisions. These factors do not affect the overall quality of the casino, but it is good to keep them in mind before playing.
I've been playing at Del Oro Casino for several months now and have never had a single problem. 920 deposits and numerous instant withdrawals (several thousand euros). I can prove it with numerous screenshots. Super-fast withdrawals. Super-fast verification. Withdrawal limits vary from player to player. Personally, I can withdraw 2,500 euros a day, every day. After many casinos, I left my luggage there. Technical support is ultra fast and efficient. Always available for me when I have questions. Luciano
I don't have much negative to say. I haven't had any problems with them. If I should say one negative point, it might be the wait when requesting an increase in the withdrawal limit but honestly it's not really that bad. This is my personal experience. If you want screenshots, I have hundreds of my withdrawals, winnings, and deposits.
When I opened an account about 10 months ago and made my first deposit I already knew that I would be active in this casino. It met all my most important points to play there. Hassle-free and almost instant verification. Instant withdrawals. Turnover from both bonus and real balance.
I am still active.
But I have to add something, because I noticed that something is happening on the downside... the minimum deposit amount has been increased almost twice and there is no possibility of withdrawing skrill wallet
Helpful staff and low pay out fees as well as a wide variety of games available quick support, pay out is instant so extremely fast, overall a good layout too
I love the service, amount & variation of games. The helpdesk is always available to help you with any problems. Depositing and withdrawals are always flawless.
Recommended This Month
I like that there is a decent game selection, live chat is easily accessible, cashback is wager-free, and there are many withdrawal and deposit methods. Real balance can be withdrawn without consequence if you haven't started using the bonus funds yet in a match bonus. You can buy free spins with points gained whilst gambling which have no wager and the casinos withdrawals are instant.
Read and be warned - Don't be taken in by the convenient bonuses on this site or its instant withdrawal. You might get one or two small withdrawals to entice you, and then the return-to-player percentage will continue to decline with each visit to the site. I'm down 23 deposits to 3 withdrawals, with 80-90% of all gambling sessions going without even going more than $10 over the starting balance before it's lost; it doesn't make a difference which game or provider is used. You have to wager thousands upon thousands to level up your VIP level for a higher cashback percentage, and start with a very minimal amount, which I would describe as pointless. There are constant issues with the Play 'n' Go provider; they have continued to say, "the provider has been under maintenance," for about a month now. This casino has no care for its customers, upholds no responsible gambling practices/features whatsoever, and is preying on people like sharks. You can ask for support to put a deposit limit on your account or to have the account closed, but they will remove/reopen it within 5 minutes if you request. Instant cashout is pointless when the slots return rate is being tampered with by management. Del Oro and its sister site, Heats Casino, are extremely corrupt and pose a high risk to the gambling community. Read casino reviews properly; don't be fooled by the fake reviews from new accounts. Make sure any casino you use upholds responsible gambling features that are decent. Be patient with withdrawals and use the safe gambling features to your advantage.