Winnerz Casino

Winnerz Casino - Winnerz failed to close my account despite my addiction request I lost all my savings and request a refund

$5000

On August 1st, 2025, I contacted Winnerz via live chat requesting the immediate and permanent closure of my account due to gambling addiction.
The support agent acknowledged my request and instructed me to send an email to process the closure.

I followed their instructions and sent the email the same day, clearly stating my gambling addiction and requesting immediate closure.
Despite this, no action was taken. I sent several follow-up emails afterwards, but my account remained open, allowing me to continue gambling.

As a result, I have lost all my savings, including money intended for my rent.

This is a serious breach of their duty of care, as they ignored multiple self-exclusion requests and allowed me to deposit and play even after being fully aware of my gambling addiction from day one.

I therefore request:

1. Immediate and permanent closure of my account.

2. Full refund of all deposits made after August 1st, 2025.

I will attach evidence of my live chat conversation, emails, and proof of deposits made after my first closure request.

Winnerz Casino - First won big then account blocked

€1100

Dear Askgamblers Team,

unfortunately I have problems with this casino.

I have won a large amount of 3300€. Then I successfully verified my account and €3000 was paid out.
Now I have been waiting two weeks for my second payout of €300. My account has been blocked and the casino refuses to pay out the amount. Apparently I have won too much.

Please help me to receive my payout.

Best regards
Nodeposit

Winnerz Casino - KYC trouble account suspended and fund confiscated

I deposited funds into my account at Winnerz.com, an online gaming/casino platform. Recently, my account was suddenly suspended without clear notice. When I contacted their support, they claimed my account was closed due to failure to complete the KYC (Know Your Customer) verification process.

They now state that they sent me emails informing me of this and that they requested my crypto wallet address to issue a refund. However, I have never received any email or any request for wallet information from them prior to contacting support myself.

They also claim my balance was deducted but that management will process a refund of my initial deposit. Despite several follow-ups, they only give vague responses and no concrete action or timeline for refunding my money.

I am now concerned this is a scam or fraudulent behavior. I have documented all conversations with their support and can provide screenshots as evidence. I request help retrieving my deposit and reporting this platform for investigation.

Winnerz Casino - Verification and withdraw issues

Winnerz are trying to scam me of my winnings and leave me with a sad experience.

After playing some successful bets I was able to won 30.63 USD, i clicked on withdrawal section to withdraw my won funds for the first time and behold the withdrawal section was disabled, i proceeded to their online support where I was informed that to withdraw I need to submit my documents to activate withdrawal section to my account, I tried to submit my documents via the verification page just as I was informed but sadly, the verification page is also disabled not responding to clicks.

Now I can not submit documents for account verification or be able to withdraw my funds, This is so unlikely and I am afraid that I might lose my money if I should stay low on this crucial issue

Below are screenshots of my conversations with the operator also the disabled section of my account (withdrawal/verification)

Winnerz Casino - I have waited over 2 months for my winnings of £200 to be paid

$30.63

I have waited over 2 months for my winnings of £200 to be paid since August 2023. I have been messaging winnerz casino regularly for updates but constantly been told that my "case" has been escalated to the management team. I have been told this through September and October. Today I asked for their complaints team details and they literally ignored me.
All I want is just my winnings I waited for too long.

Rejected

£200

Winnerz Casino - All my withdrawals were rejected

I made my first 2000€ deposits to this casino 13.5 and have been trying to get first withdrawal out since that. Casino sent after withdrawal mail telling Cash Out Succesfull but money is always sent back to game account.
They never nofify customer that money is not coming but still on casino.
They are now ”working on this case” but I am worried this is only playing time before closing casino.
They take deposits all the time no matter withdrawal is not possible. I have been waiting my 3900€ since Saturday from this ”Instant Withdrawal Casino”.

€3900

Complaint Statistics

Resolved 6

Avg. Amount $ 1,739

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

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Player rating

9.8/10 ● 309 reviews

Top reviews from our players

tiiulahdenpaa60

10/10

As a sports fan, I’ve enjoyed my time betting at Winnerz Sportsbook. The site runs smoothly on both mobile and desktop devices, making it super easy to place bets on the go. I love how quickly the withdrawals are processed. I once received my payout within an hour, which is rare! Their welcome offer is also a nice touch for new players. The customer support team is friendly and quick to help, making the whole experience feel secure and stress-free. Even without a mobile app, the site’s layout and fast load time make it one of the better sportsbooks I’ve used.

ANISSA_N

10/10

I’ve been trying out Winnerz lately, mostly on my phone, and it’s been a pretty smooth experience. The site runs well without lag, and the layout makes it easy to find whatever you want to play. I did hit a snag with a withdrawal once, but the support team sorted it out fast and stayed helpful through the process. Also, customer service also feels approachable, not scripted, which is a good change.

Withdrawals can take a bit of time to process, which might test your patience. Some payment options also have small fees, which could be better. Still, it’s overall a solid spot to play if you prefer gaming on the go.

Dear ANISSA_N, Thank you for taking the time to share your detailed experience with Winnerz. We’re delighted to hear that you’ve been enjoying your time on our platform, especially on mobile. Providing our players with a smooth, intuitive, and user-friendly experience is something we put a lot of care into, so it’s wonderful to know that the layout and performance have met your expectations. We’re also very pleased that our Support Team was able to assist you promptly with your withdrawal issue. We strive to ensure that every interaction feels personal, attentive, and genuinely helpful, and your feedback is greatly appreciated by our team. At the same time, we appreciate your constructive feedback regarding withdrawal processing times and payment-method fees. While processing times can vary depending on the provider, we are continually working on optimising these procedures to ensure faster and more seamless payouts. Regarding the small fees tied to some payment options, please rest assured that we are always looking for ways to expand and improve our selection to offer our players even more convenience. Thank you again for your thoughtful review and for highlighting both the positives and the areas where we can continue to improve. Should you ever need assistance or have questions, our Support Team is available 24/7 via live chat or email at [email protected] - we’ll always be happy to help. Kind regards, The Winnerz Team

Winnerz Casino 2 months ago

vicentedsuda495

10/10

The variety of games is fantastic. I can spin slots when I just want to zone out, or hit a live dealer table when I’m in the mood for a bit of interaction... it almost feels like having a mini night out, but in my slippers. I also appreciate that it’s not overwhelming. Everything’s organized, so I don’t spend forever scrolling around.
I liked the little perks toooo ... daily cashback is a nice touch. Even if I lose a bit, I feel like I get a small pat on the back. And the site loads quickly on my phone, so I can play while waiting for my tea.

I ran into a hiccup when checking some bonus info. It didn’t load properly, which was a bit frustrating. Also, while the welcome perks are great, I’d love a few more surprises for returning players. It’s always nice to feel appreciated.

Dear vicentedsuda495, Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that you’re enjoying the variety of games. We put a lot of effort into offering our players a wide range of options so everyone can find something they enjoy. At the same time, we’ve worked hard on the design and layout of our platform to make it easy and enjoyable to navigate, helping our players spend their time on Winnerz as comfortably as possible. If you ever need assistance or further clarification regarding bonuses, or help with anything else, our Support Team is always here for you – whether via live chat or at [email protected]. We’re always happy to help and truly appreciate your feedback. Regarding your suggestion about rewards for returning players, we appreciate it. While we already offer regular promotions, you can always find the latest bonuses available to you in the “Promotions” section of your account. We genuinely value loyal players, and your input helps us improve the experience for everyone. Thank you again for your thoughtful review. We’re grateful to have you with us and look forward to providing even more enjoyable experiences in the future. Warm regards, The Winnerz Team

Winnerz Casino 2 months ago

konstamntyl

10/10

Maaan, the welcome deal at Winnerz was such a sweet start!!! I got a bunch of free spins and even some cashback on my first run. The site’s stacked with over 5,000 games, so I haven’t run out of stuff to try even after months of playing. I’m super hooked on their Megaways slots ‘cause the wins can get wild, and I love that I can just buy bonus rounds instead of waiting forever, which makes the grind way more fun.

The only buzzkill for me is the cash-out cap. I can only pull out up to 10k a day, and there’s a monthly limit too, which kinda slows down the hype if you land a big win.

Dear konstamntyl, Thank you for sharing your experience with Winnerz. We are pleased to hear that you enjoyed our welcome offers, the wide selection of games, and the excitement of the Megaways slots. It is wonderful to know that these elements have contributed to a positive and engaging gaming experience for you. We also appreciate your feedback regarding the withdrawal limits. We understand that these limits may occasionally feel inconvenient, particularly following a significant win. Please be assured that they are implemented in full compliance with our policies and licensing obligations and are aligned with industry standards. Thank you once again for taking the time to leave a review. We appreciate your understanding, and should you require any assistance, please do not hesitate to contact our dedicated support team via live chat or email. We are always here to help. Best regards, The Winnerz Team

Winnerz Casino 2 months ago

niemela0927

10/10

What I really like about Winnerz is how smooth everything runs, no matter if I’m playing on my phone during a commute or on a tablet at home. The site loads quickly, games launch without lag, and even switching between titles feels seamless, which really makes the whole experience more enjoyable. The game library is another highlight and it’s packed with top providers like NetEnt, Play’n GO, and Pragmatic Play, so you can jump between timeless classics and the latest releases without ever feeling bored. I’ve noticed they do a good job at mixing big-name slots with some hidden gems too, which keeps things exciting.

Bonus offers at Winnerz are a bit limited compared to other platforms, so you won’t always find frequent new promos or rotating deals, but the quality ones they have still stand out.

Dear niemela0927 , Thank you so much for taking the time to share your experience with Winnerz!    We’re thrilled to hear that you’re enjoying the smooth performance across different devices — delivering a fast, seamless, and reliable gameplay experience is something we put a lot of care into, so your feedback truly means a lot. We’re also delighted that our game selection stands out to you. Our team works hard to keep the library diverse and exciting, combining top-tier providers like NetEnt, Play’n GO, and Pragmatic Play with unique hidden gems to keep every session fresh and entertaining. We appreciate your honest feedback regarding our bonus offers as well. We always aim to ensure that the bonuses we do provide offer real value and a great experience for our players. Your input helps us continue improving and exploring ways to enhance our promotional lineup.   Thank you once again for your thoughtful review. If you ever have any questions or need assistance, our support team is available at all times via live chat or email at [email protected] — they’re always happy to help. Kind regards, The Winnerz Team

Winnerz Casino 2 months ago

des_lou

10/10

I’m really glad a friend recommended Winnerz, it’s perfect for someone like me who loves trying different slot games. The platform has a huge variety of slots, from classic to modern themes, so I never get bored. Plus, the 24/7 live chat and smooth interface make playing hassle-free and enjoyable.

The only thing that bugs me a little is the withdrawal fees as they can take a chunk out of a big win. The slots are amazing, but the table games don’t have as much variety, which is a bit of a letdown. Promotions also don’t pop up as often as I’d like, but it’s not enough to ruin the fun.

Dear des_lou, Thank you for taking the time to share your experience with Winnerz. We’re thrilled to hear that you enjoy the variety of slot games and that our platform and 24/7 live chat make your playtime smooth and enjoyable. We understand that fees can sometimes be a bit frustrating, and we truly appreciate your feedback. As the platform grows, handling more deposits, withdrawals, and support requests, these measures help us keep everything running smoothly - ensuring fast payouts, great bonuses, and a high-quality experience for all players. The goal is to keep the platform fair and enjoyable for everyone who plays as intended. We also appreciate your comments about table game variety and promotions. Your feedback helps us continue improving Winnerz and making every visit fun and rewarding. Thank you again for your thoughtful review. Should you have any further questions or need assistance, the support team is always available via live chat or at [email protected] - they’ll be happy to help anytime. Kind regards, The Winnerz Team

Winnerz Casino 2 months ago

BeedaOravala

10/10

I’ve been diving into Winnerz Casino lately, and honestly, it’s been such a vibe! As someone who’s obsessed with table games, the live casino here feels like the real deal. The hosts are super friendly and actually chat with you while you play. I love how easy it is to filter games and check min/max bets, so I stay in control of my budget. Deposits and withdrawals are smooth, and the support team actually gets your questions without sending you in circles. Plus, hopping on my phone to play anywhere? Total win.

The only tiny downside is that loyalty rewards could be a bit more generous, and a few fresh live games would be a cool bonus. Still, I love playing here. It’s sleek, fun, and perfect for anyone who loves table games.

magnusss

10/10

Winnerz Casino has always been a go-to platform for my gambling, as it has a fantastic variety of games that are impressive to enjoy. You can also enjoy sports betting with good odds and limits. The money that I won was quick to arrive into my account, and the support team was helpful when I did have some issues.

The downsides for this platform involve some of the promotions could use some improvements. They could be more generous, so they can get more people in, as regulars will eat their platform up, as it is well-designed, but you need them to get there and stay.

Littler

10/10

Winnerz Casino has been nothing but smooth sailing for me so far. Payments are fast... requested a withdrawal late one evening and by the next day it was already in my account. No 'pending for a week' nonsense like I’ve seen elsewhere. Customer service is another big win here. I’ve had a couple of questions about bonuses and account stuff, and the chat support answered quickly and actually knew what they were talking about. No scripted replies or going in circles.

They could definitely step up their loyalty rewards. Right now, whether you deposit big or small, you’re pretty much treated the same. More perks for regulars would make things more exciting. Also wouldn’t mind a few fresh live games in the mix.

Dear Littler, Thank you for taking the time to share your experience with Winnerz! We’re delighted to hear that everything has been running smoothly for you — from fast withdrawals to the quality of our customer support. It’s great to know our team was able to provide clear and helpful answers when you needed them. Regarding loyalty rewards, we truly value every player and appreciate your feedback. While all players receive fair and engaging bonuses, we are always looking for ways to make our rewards more exciting and enjoyable for everyone. Our goal is to ensure that every visit feels rewarding, no matter how you choose to play. As for live games, it’s great to hear your interest! Our current selection is carefully chosen to offer a dynamic and high-quality experience that fits a wide range of player preferences. Thanks again for your thoughtful review and for being part of the Winnerz community. We hope your future sessions are full of fun and rewarding moments! Warm regards,  The Winnerz Team

Winnerz Casino 2 months ago

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