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Casino Mate has been terminated due to being unresponsive. Consider these instead:

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Casino Mate

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 46 reviews
6.2/10
46 reviews
Complaint Response 12 complaints
3 days avg. 12 complaints
What we like
  • One of the few online casinos that caters to Australians
  • Contains the entire library of Microgaming games
  • 24/7 support available through live chat, local toll-free phone, and email
  • Protected by 128-bit SSL encryption
  • Certified fair by eCogra
  • Games available in 1Click Instant Play and Mobile
What we don’t like
  • No international number available for players outside the 11 countries listed
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Mate Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casino-mate.com
Established
2011
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Russian
Casino Type
Instant Play, Mobile

Casino Mate is an online casino with the kind of charisma and hospitality that could only be found in the Land Down Under. As one of the few online casinos that primarily serve Australian players, it has emerged as a leader in the industry. Their games are all powered by Microgaming, one of the most popular platforms in the market as well as other leading platforms. They hold a gaming license from the jurisdiction of Curacao.

Restricted Countries and Territories

As there are several country limitations, players are advised to make sure that their country is not on the list of the restricted territories. It can be checked in our "more casino details" section.

Security and Fairness

Nothing could be more important when playing online than knowing that your personal information is kept secure. Casino Mate ensures your safety through the use of 128-bit SSL encryption, which makes it impossible for anyone to read the information you send to their servers as it travels across the Web.

Because Casino Mate uses Microgaming, one of the most reputable software providers in the world, the integrity of their games is not in question. However, to ensure that all of their players can have peace of mind, they have taken the time to get independent auditing performed by the professionals at eCogra. Anyone can click the seal on the bottom of the website to be directed to an official report that contains not only the certification but also the previous period's payout percentages. 

StallCation

Complaints

Read the complaints other players have left for Casino Mate. Learn more about complaints.

Show all complaints
Casino Mate - Won't pay me my winnings

Hi,

I talked to the lawyer of my employers' restaurant and he told me to do this here.

thanks askgamblers for creating this opportunity, i have little hopes but better than nothing.

lawyers are expensive so i' ll try this way.

i created my account on casino-mate and houseofjack, since they belong together, on 21st of october 2018.

i was lucky to win on both sites on first deposit bonus, on mate 1700€ and on houseofjack a similar amount.

I played pollen party with 7,50€ per spin which is their maxbet and all fine.

Mate was rated good overall on the internet so i thought i could trust them.

however, this turned out to be wrong and i dont see other possibility.

i asked for withdrawal several times, even deposited some more money to play but my withdrawal was each time rejected.

now the status is AdminModification which i dont understand and they keep telling me its under investigation.

i got my first 900€ from house of jack but since then theyre also declining every withdrawal.

like 3000€ for me is much money i have to work 2 months for that and they take my money.

i contacted live support around 5 times, first they told me bills were blurry but i uploaded 3 different ones which is not easy because they dont take online-pdf-bills but i found some in my documents.

also, i talked to them on the phone on november 5th (last monday) and they told me all would be done and verified and stuff on wednesday (nov 7th).

now i have been waiting for over three weeks and they dont come to a solution.

support told me on the phone there were other accounts in the region etc. etc. but i dont know about that??

i just like to gamble in breaks from work and they took all my money and happiness about the win.

please help i attached below.

marin

< live chat transcripts removed, reason - containing sensitive personal information >

staus Unresolved
€1700

Complaint Statistics

Resolved 8
Avg. Amount $ 1,132
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
6.2/10 46 reviews

Top reviews from our players

Casino Mate is a part of the Vegas Partner lounge group and has Mg as the portal on their casino. They have a very big collection of games and that is what the best thing about MG is. They have a very nice site and I registered on their download mode and got a bonus too but chose to play with my money only. After all the formalities I started for the real action. Did not have to send any money through the E wallet because I got 3000 bets for free as a part of their free bonus and I was glad that I got this bonus as it also gave me a chance to make some free money and withdraw it. And the only condition was that I had to download the casino and I did and chose the free play option and now I was ready. The first game that I opened was the Tomb Raider game.

The first hit was 10 with Tomb Raider feature and tiger and this one got me 0.20$. But then I realized that I have free 300 bets and then started betting the maximum amount. Then hit 4 K's with Q and tomb raider feature and this one got me 1000 since I was betting 375 per spin but so far I was on loss only because after the first feature I had a lot of spins for 0. Then left this game . Then opened Agent Jane Blonde. Here hit the blue diver thing which got me 18$ and my bet per spin was 90$ so I was going down with every spin and I did not have much balance left so cut down on the bet a little to last for a longer period . Then hit the blue shades with the white gun and this one got me 120$.

I left this game and my balance was now only 1100 bets. After this played the table games without any bet restrictions and may be I lost the money but I enjoyed this casino a lot and I am going to make a deposit here soon.

Here's gonna be my review for yet another one of Microgaming software casinos - Casino Mate. It attracted me with it's name, it sounded friendly.

I visited their page and saw that they offered free play for one hour with 3.000 credits. I've tried that kind of promotions, so this seemed interesting. I downloaded their software, signed up and went looking for this bonus but couldn't find it anywhere, so I contacted the live support. When I had provided them with all the details they asked, live chat added this bonus to my account manually, so I was ready to play.

Usually I use that kind of bonuses at table games, so this time I made an exception. I started to play Ladies Night, which is a nice 5 reel 9 payline slot. I placed 0.90€ bets per spin and chose to start 25 autospins. For this promotion, I had to make at least 20 bets and get 20 up to 100 credits above the start amount, so I hoped this game could bring me closer to that. And something really good happened, the first 10 spins were absolutely empty, but then I got 15 free spins with 3x multiplier, so overall, when all the spins ended, my balance was for 22€ higher.

Then I went to Tomb Raiders, which is one of my favorites from Microgaming. It is a 5 reel 15 payline game, which I haven't played it for some time so it was a nice visit. I placed 1.50€ bets and again used 25 autospins.I was a bit surprised that the biggest win I got from there was less than 1€, which is small for 1.50€ bets. So this game dropped my balance down to 3021€. At last I played Mermaid's Millions. I placed 0.75€ and got about 5€ out of it within 10 minutes. I was surprised that even when I got 3 treasure bonus symbols, the winning of the spin was 0.Anyways, I had enough made to quit freeplay and got a 20.65€ bonus and I had to make a 25€ deposit to redeem it.

Later I did that, using my ewallet. However, I mostly played Aces and Face video poker and Immortal Romance, but it didn't give me winnings at all, so I had less than 5€ left, which I used on Scratch cards. Overall I had a really nice time at Casino Mate. The support was nice and easy to reach, selection of games was good too. I would have liked if the software loaded games quicker, but that's it. Recommend.

Microgaming Casinos are all time favorite casinos of mine and I have the most experience in playing slots based on microgaming software. Casino Mate is a part of Vegas Partner Lounge Casinos group and they have established themselves as brand in casino industry. Once I came to know that Casino Mate is a part of VPL group I could trust the casino blindly. The bonus they were offering no one could refuse. Even I would say that they were offering best bonuses than any casino in the casino world. Usually sign up bonus is given by the casinos but Casino Mate was offering bonuses for first four deposits. Bonuses were 100%, 200%, 25%, 50% respectively for first four deposits. They also had 600 vivid types of games plus a fantastic loyalty program.

I deposited $40 and the amount was doubled to $80. Agent Jane Blonde was the first slot game tried, this was new slot game for me. It bets were starting as low as $0.01 but I set the bet to half a dollar. Choice I made of the slot game was not good in monetary terms and I lost all my deposit. I made the second deposit , I had to because of there 200% bonus. I again deposited $40 but this time my deposit was multiplied to $160. This time I played my all time favorite immortal romance. I set the bet to $0.30 and increased to maximum bet of $6.How could my favorite slot disappoint me. I unlocked two chambers, Amber (won 10 free spins) and the next the chambers of Troy (15 free spins). My $160 balance increased to $300.

I earned good $80 investment in two deposits and one withdrawal of $300. The withdrawal was quick and I got the money in 48 hours.
My grade for this casino would be 9 on 10.

What can I say about Microgaming Casinos, well they all have the same games, theirs looks its very similar one to each other, the only thing we can spot a difference, is this casino in good reputation, how fast payments and of course their customer support. Casino Mate, yes I did register here few weeks ago and since they are Vegas Partner Lounge, yes I think I can trust them.

Before I can say about my self I was not that interested in Microgaming software, but when I played their games and had some good session specially with Immortal Romance slot I changed my mind, actually I started to deposit at Microgaming casinos. When I saw how high they are ranked at Askgamblers site, well why not give it a try. I like their bonuses, well actually the second one better, but 100%match bonus, its not that bad also.Well that depends how fat is our wallet in my case e-wallet. Well my balance on my e-wallet was in good condition, so I could afford my self bigger deposit, well not that big, but decent anyway.

So yes I did read all the reviews here and also was searching at other sites, but since didn't find anything, lets say big thing, I decided to deposit and try my luck there. I deposited 60 $. I was thinking a bit should I take the bonus or not, because lets face it, those bonuses are not easy to wager, because they are sometimes unfair, but still its not the same playing with 120$ then the 60$. As always I play the same games, I decided to try something, new, well I game that In didn't play for long time Tomb Raider II

This game sucked almost half of what I had on my balance, well around 50 $, so it was time to change the game .I played my favorite slot Immortal Romance. The game was loading just fine, I reached almost 300$ oh and I was playing with 1.20$ per spin ,but since I was having good balance I raised my bet and guess what??!! I lost all the money, my favorite slot let me down again. I only deposited once at this casino and planning to make another one, just to take advantage of theirs 200% bonus, which by me is solid, great one. I do trust this casino, had good play time there, so yes I enjoyed playing theirs games and was on good way to wager the bonus, but I guess greediness for seeking more, was my mistake. Well better luck next time!

Casino Mate is also one of the best casino sites on which I have played. Its ranking on this site is totally justified and they deserve it. Their was only one reason why I had joined this casino site and it was because of the one hour free play offer they have which must ave amazed any player.

When I had joined this casino they had a match up bonus and I deposited 40 $ and got started with the games. You have to make a deposit of 25 to claim the real money if you manage to win from the free hour play. But the maximum you can win is 100 $ so I look at the free play just like to use it analyse the casino and decide if want to join or not. And even if you manage to meet the wager required to cash the 100$ then you are not eligible to avail the match up bonus. So I do not think that the free play is of any use after all.

I started with break the bank and with minimum bet size and my start was really good and I even go some free spins and all i bet was 0.5 per spin. My balance went up to 70 $ and then I shifted to twister slot and that was also very nice and had a good return per spin. I did not really like video poker. Their support is very fast and I liked it a lot because they helped me a lot when I was not understanding the free play promotion rules. They have a very simple site and it is very easy to understand everything and it is a plus point. Live cat support is the best feature of this casino because they are very helping and supportive and I loved this attitude and made me really comfortable. I would rate them 9 out of 10. Because withdrawal is not as good as the ranking they have been given.

Casino Mate is a part of VPL group, and I would like to say that I am not happy with them. They all good of course, has nice bonuses, great selection of languages and great banking, but I can't see myself playing usually in such casino like casino Mate.
I join them few years ago, to get first deposit bonus. I already know that this is safe and good casino, and I will not have any problems, so was able to deposit 50$. I never deposit so big amounts if I am not sure in casino. When I am not sure, I can deposit something like 20$, no more, or even 10$ if this possible.

I played at casino Mate only once, with this my deposit, and I was happy because from my only one deposit I was able to withdraw some money. I start playing break da bank again with 0.9 bets, and freespins pay me a lot of money - 350$ or something like this. I still had a lot of wagering, but since this is big money for me, I just decide to play something without insane variance. I choose eagle wings slot, and play it about a hour. I lost a bit while making wagering requirements, but was able to request withdrawal of 300$. Casino ask my documents, and verify them in two days, and in total my cashout took 3 days. I was not happy with such long withdrawal, and that is why I prefer to play at 32red or betat, they withdraw money super fast, and I did not need to wait my money few days.

I think this is good place to play, if you ready to wait your withdrawal 2-3 days. I am not ready, and since that I did not play at this casino. I rate it with 7 stars, I did not like slow withdrawals.

My today's review will be about Casino Mate review.
I have to say, I've been on a recent top-ranked-casino spree, trying out everything and anything that seems to be worth my time, and I have to admit, this casino is worth your time for the following reasons ;

- 3 types of play (Flash play, which is instant, download desktop version, and mobile version)
- HUUUGE amount of deposit and withdraw methods (including the least popular ones)
- Microgaming software (For all you Microgaming die hard fans, and overall people who enjoy good games)
-Large amount of supported languages
- No issues what so ever (This is only based upon MY personal research, so don't take this for fact)

I hold a grudge on the policy they have for money withdrawing, as you have pending time in which you can decide to place some money back into account for further play.

This never ends well, as for a fact I know people tend to deposit their money away right before withdrawing.

My personal experience with this site has proven to be little less than *amazing* .
The games are fine and fluent, Microgaming is a thing for me, so I was happy to find a casino this good with my favorite type of software.

The bonuses are a bit tedious though, as I had trouble figuring out what the bonus meant, but do some research into the bonuses before depositing, and you should be fine!

Casino Mate is a member of the famous group of casinos Vegas Partner Lounge which uses Microgaming software. It’s a totally safe group of casinos which owns Ecogra certificate and all of their casinos are licensed in Malta.

I’m not a very big fan of this group of casinos but I make a deposit here from time to time. The last time I made a deposit here I took some bonus and with some luck met all the wagering demands and had about 250 euros to withdraw. But in this casino like in all online casinos there is a pending time period where you can change your withdrawal and take the money or some of the money back to your casino account. I think that is a part of a dirty casino strategy to take more money from players. First I returned 50 euros and lost them. My next move was to return 100 euros on my casino account and after some time I lost them as well. Off course as you can guess I didn't stop there. I changed my withdrawal and put the last 100 euros on my casino account. This time I was luckier playing twister slot with a bet from 0.9 to 3 euros per spin and soon I got all of my money back and even more, to be more precise I had about 300 euros to withdraw. But greed is probably the disease of all gamblers. I kept playing and lost almost half of my money after half an hour. Then I moved on to a 20 payline slot called Avalon. On my third or fourth spin on a 0.4 euros bet I got free spins. Later I kept on playing here increasing my bet up to 2.6 euros per spin and lost all my money. Unfortunately I didn't stop here. I made another deposit of 80 euros and lost everything again.

For the end what can I say? I love Microgaming games and hope that one day there will be a change in the online gambling industry and that there will be casinos with no pending time period in which you can change or return your cash outs.

Casino Mate is undoubtedly the worst casino room I have ever come across in my entire life. First of all they do not have a very nice bonus offer for its users. And as a user I can say without a doubt that the first thing that the user looks for in a casino roomsis the bonus offer or the welcome package they have to offer. And they suck here only. I still do not know that what made me join this casino room as from the looks of it there was not anything nice about this room.

So made a deposit of 60$ and started playing with the money without any deposit. Which is probably the first time that had happened. Because I am always looking for some bonuses that can benefit me.

This casino room was established in 2011 which is very new and inexperienced if compared to the other casino rooms they are wishing to compete with. The biggest problem was that the games were not nice at all and very slow and unresponsive which pissed me off so much that I started losing money for no reason at all and even the variance was not going in my favor. When the games are not interesting then it is very had for a player to focus and then we start losing.

I look for a wholesome experience in a room. And this one did not have a single thing to offer to me from bonus to games. And the cheques take ages to clear and the deposits to be successfully transferred. I do not understand how they are still sustaining in such a competitive environment. They also do not have a lot of players on their room which tells that they do not have a good reputation, I would request everyone not to join this room as it is a total disappointment. Thanks

Casino Mate is powered by microgaming software, and also a part of Vegas partner lounge, that why I can not receive in their casino welcome offer. Actually, I am think that this is stupid rule, because bonuses have wagering requirements, and this good for casino when player take a bonus, because he can not withdraw money if he win something. But Vegas partner lounge have another thoughts regarding this matter, so I just made deposit of 40$ and start playing without bonuses. Damn, shame on them, if I can get at least 100% bonus I can play with 80$ and made in two times bigger bets, but no, you can not take bonus because if you take bonus you will win all our money * I think this is their thoughts*.

With 40$ I start from break da bank again slot, play it a bit but without anything interesting, and such I just left this slot with the almost same balance, and open their slot called phantom cash, play it a bit, and one more time have a thought that this new microgaming slot is bad. After it I try karate pig, and also did not manage there any nice win, so I just decide to open cashpillar slot and start playing with 1$ bets and to see what happens. Many times this slot goes my balance under 10$, many times it return to starting balance of 40$, and after one more comeback I get tired and go to play live blackjack, and of course this live dealer take all my money. But honestly I play live blackjack about 30 minutes, and max balance I had was 90$, so this is my bad that I lost all.

That is all, thank you for reading my review about casino mate, now I will give them some marks:
Support: did not test
Bonuses: Vegas partner lounge, you know
Withdrawals: not test
Games selection: B

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