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Casino Mate - Won't pay me my winnings

UNRESOLVED
pozipark Austria
posted on November 13, 2018.

Hi,

I talked to the lawyer of my employers' restaurant and he told me to do this here.

thanks askgamblers for creating this opportunity, i have little hopes but better than nothing.

lawyers are expensive so i' ll try this way.

i created my account on casino-mate and houseofjack, since they belong together, on 21st of october 2018.

i was lucky to win on both sites on first deposit bonus, on mate 1700€ and on houseofjack a similar amount.

I played pollen party with 7,50€ per spin which is their maxbet and all fine.

Mate was rated good overall on the internet so i thought i could trust them.

however, this turned out to be wrong and i dont see other possibility.

i asked for withdrawal several times, even deposited some more money to play but my withdrawal was each time rejected.

now the status is AdminModification which i dont understand and they keep telling me its under investigation.

i got my first 900€ from house of jack but since then theyre also declining every withdrawal.

like 3000€ for me is much money i have to work 2 months for that and they take my money.

i contacted live support around 5 times, first they told me bills were blurry but i uploaded 3 different ones which is not easy because they dont take online-pdf-bills but i found some in my documents.

also, i talked to them on the phone on november 5th (last monday) and they told me all would be done and verified and stuff on wednesday (nov 7th).

now i have been waiting for over three weeks and they dont come to a solution.

support told me on the phone there were other accounts in the region etc. etc. but i dont know about that??

i just like to gamble in breaks from work and they took all my money and happiness about the win.

please help i attached below.

marin

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