I talked to the lawyer of my employers' restaurant and he told me to do this here.
thanks askgamblers for creating this opportunity, i have little hopes but better than nothing.
lawyers are expensive so i' ll try this way.
i created my account on casino-mate and houseofjack, since they belong together, on 21st of october 2018.
i was lucky to win on both sites on first deposit bonus, on mate 1700€ and on houseofjack a similar amount.
I played pollen party with 7,50€ per spin which is their maxbet and all fine.
Mate was rated good overall on the internet so i thought i could trust them.
however, this turned out to be wrong and i dont see other possibility.
i asked for withdrawal several times, even deposited some more money to play but my withdrawal was each time rejected.
now the status is AdminModification which i dont understand and they keep telling me its under investigation.
i got my first 900€ from house of jack but since then theyre also declining every withdrawal.
like 3000€ for me is much money i have to work 2 months for that and they take my money.
i contacted live support around 5 times, first they told me bills were blurry but i uploaded 3 different ones which is not easy because they dont take online-pdf-bills but i found some in my documents.
also, i talked to them on the phone on november 5th (last monday) and they told me all would be done and verified and stuff on wednesday (nov 7th).
now i have been waiting for over three weeks and they dont come to a solution.
support told me on the phone there were other accounts in the region etc. etc. but i dont know about that??
i just like to gamble in breaks from work and they took all my money and happiness about the win.
please help i attached below.
< live chat transcripts removed, reason - containing sensitive personal information >