Ag Awards

Casino Mate - Locked account

Complaint Info
Disputed casino Casino Mate
Reason Account closure
Amount € 600
Posted on September 23, 2014

Hello I registered this casino made deposit after few hours i cant login because system said that my password wrong , I tried to reset it but cant and casino support advised my register new account and they transfer all my funds to new account , after few hours it happened again ..

And I decided to withdraw my funds of course they requested documents and I sent it after I received email that my documents was approve
And I was wait my funds 2 day and decided to check my account and find that it locked... and funds confiscated
I used you link than registered so ask you to help me

Pidanny030 Germany
Posted on September 19, 2014

I want add that they confiscate my deposit 600 eur and my wining 100eur

Posted on September 23, 2014

We consider this complaint as resolved. We got evidence from the casino that this player breach Terms and Conditions. Also player received his deposit back. If a player is not satisfied with this outcome he can turn to Gambling Commission of Malta.

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