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Blacklisted

Casino Jefe is a brand operated under the Affmore Casino Affiliates, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Casino Jefe

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 23 reviews
6.5/10
23 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints
What we like
  • Various withdrawal methods
  • Top-tier software providers
  • Mobile-friendly
  • Approved by iTech Labs
What we don’t like
  • 24-72 hours e-wallets withdrawal time frame
  • Unclear live chat support hours
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Jefe Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casinojefe.com
Established
2015
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian
Casino Type
Instant Play, Mobile

Casino Jefe is a cat lovers’ online casino under the LuckyDino Casino Group. The site offers its players the full line of NetEnt slots and casino games for both desktop and mobile players. It is completely instant-play and can be played in English, Finnish, Swedish, and German. Casino Jefe is licensed by the jurisdiction of Malta.

Restricted Countries and Territories

Casino Jefe does not accept players who reside in Australia, Denmark, France, Israel, Italy, the United Kingdom, and the United States.

Mobile Gaming

Players at Casino Jefe will find that many of the site’s most popular slots and games are available on mobile devices. No app download is required to access these. Players just need to open up the casino’s website on their smartphone or tablet to start playing.

Security and Fairness

Casino Jefe protects its players with SSL encryption on every single page. This technology ensures that no personal or financial information sent to the casino will be compromised by any third party. It’s the same protocol entrusted by all reputable online merchants and banking institutions.

The NetEnt platform has been rigorously audited by iTech Labs, one of the most trusted independent testing organizations in the world. These tests prove that the games are powered by a statistically fair random number generator (RNG).

StallCation

Complaints

Read the complaints other players have left for Casino Jefe. Learn more about complaints.

Show all complaints
Casino Jefe - Does not enforce Responsible Gambling

I would be the first to admit I have a problem with gambling, and use deposit limits to ensure that the casino remains fun.

I set a limit at almost every casino I just play on. I had my account at Jefe closed for a period of time, and recently reopened it.

Having played for a few hundred euros of losses, and these are fair losses, I went to my responsible gambling page to see if I was close to my deposit limit. To my shock, the limit was set at 20€. However, I was allowed to deposit far more than this (see image).


How is this possible?

I spoke to support through email and informed them, and they replied that I have no deposit limit set and the 20€ that’s showing on their website is from another website entirely.

So I have to question:

  1. Why does jefe show a deposit limit and not enforce it?
  2. Why does jefe take the deposit limit from an entirely different website and display it as a populated field under “responsible gaming”?

I am fairly certainly I had a deposit limit set. However, I can’t prove this beyond what shows in my account.

I think this is highly unethical. The response from support is:

No limit has been active in your CasinoJefe account since April 2022. The limit visible to you is from our sister casino LuckyDino where you have set 20€ per month deposit limit 28.9.2022.

You have not asked for a limit in CasinoJefe and as per our terms & conditions and responsible gaming policy this matter is resolved.

But this does not explain why my jefe account shows a limit?

I think this needs to be looked into because a lot of people who depend on responsible gambling tools may be victim. I was able to deposit 1410€ over my limit.

staus Unresolved
€1410
Casino Jefe - Took my winnings and blocked my account without any explanation and proofs
Dear Ask Gamblers, before one month I discovered Casino Jefe on your site because it had great grades and reviews and also accept players from Croatia. I was so happy because I thought they were honest and real casino as they are represent here. I played some slots and won some money (2481 E), but when I made my withdraw and sent them documents problem started. First they started with the protraction of proceeding, I had a couple of times to report support on live chat but they also but they did not know what was going on, even in my last conversation they promised to me payment on their own. But then I got mail from them wherein said that my account is blocked and conquered money confiscated because I am in group with 10+ people. You can only imagine my shock and disappointment! I played always on my own, on my own computer in my own house, all alone. I even don't know anyone who play online casinos, especially Casino Jefe (?!). I ask live support for more informations and proofs, but he distanced himself, of course, and tell me to send email. I do like he/she said, I wrote mail to Casino Jefe in which I ask for more informations about my case and for proofs, of course. Today I got mail in which they refuse give me details and proofs and names (or whatever) of these 10+ people. I can prove my identity and innocence in this case on any way, with any document . I played this casino only on my own way, I really do not understand fully for what exactly they accuse me. Please help me! Domagoj < surname removed >
staus Rejected

Complaint Statistics

Resolved 1
Avg. Amount $ 2,382
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

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Player rating
6.5/10 23 reviews

Top reviews from our players

Casino Jefe seems to be new online casino, which opened not so long time ago. I have tried this casino couple of times, and generally everything seems almost good so far.

I do like how casino builds their website. It is just super one looking page, everything is made very interesting, and I really enjoyed design. Just huge thumbs up, I am loved to see online casinos which really worry about their look in players eyes.

Customer support is great one. They have live chat, and also for players with level 3 or higher (you need to make 3 deposits at least to be on this level) casino offers 15 minutes support guarantee. If you did not get response by email within 15 minutes - casino will give you a bonus. This is very nice system and great idea, now it is really something and not just words.

Bonuses and promotions are all integrated in the website. You get freespins without wagering requirements for 3 first deposits. Moreover, while playing from level 3 you can collect coins and also increase your level. I think level up giving you some good rewards (freespins without wagering requirements), while coins are used for jackpot wheel. There you can win 5000 euros jackpot, or just some freespins. Very easy to understand, and generally awesome system because it is nice to have freespins without wagering requirements just for different actions.

That's all things which I like about this online casino. I do like their idea with rewarding players for play with freespins without wagering requirements; I love their idea with jackpot wheel, nice support guarantee. I like it.

I rate this casino with 8 stars.

I took one star for long verification. I have sent my documents Friday morning, and my account was verified only on Monday. Without verifying account it is impossible to request withdrawal, and this is for sure another one minus star.

So just be sure to send documents just right after you registered, this will save your time and allow to withdraw any time.

I was quite surprised to see Jefe casino added to AskGamblers so quickly as only very recently I got introduced to them. They are a sister casino to Lucky Dino and although I am not a regular depositor there, I knew they are trustworthy and so would be Jefe casino. They have my favorite software- Netent so sure I was interested. They had a very nice offer- new sign ups receive 11 free spins on Spinata Grande slot. There were also free spins on Starburst, but the live chat told me that since I hadn't pre-registered (registered before the casino landed), I couldn't get them. After a very easy registration, I received email validation and free spins were automatically added to my account. I guess the best part of this offer is that the spins are wagering free and offers like that are too hard to find.

I went to Spinata Grande and unfortunately I won only 1.20€ and after that I lost them on Twin Spin in less than five minutes. They have an interesting bonus offer, if you deposit 25€ you get 20 free spins on Spinata Grande. Again, they are wager free but you need to wager your deposit amount five times, at least that's what I was told. I decided to not take this offer for two reasons- the spins are in two parts and after deposit you get only 10 spins and the other part the next day, secondly, the amount of spins was little and I thought it wasn't worth it, probably winning few euros and then having to wager deposit.

Therefore, I still wanted to try them and made a deposit of 30€ using Skrill. I went to play Lights slot. It's not my usual game and because of that I wanted to spend some time with it. I played with 0.45€ bets and soon enough my balance had already dropped to 14€, the game was in an awful mode. Even though I managed to get free spins, they paid me only 4.95€ and that is sad. Then I went to play Twin Spin and played it with 0.50€ bets, I managed to play around 60 spins when my balance reached 0.

Overall I do like Jefe casino and I will deposit there for sure soon. I hope they will diversify their promotions but other than that they are good. Great game selection and helpful live chat, no technical problems. Really worth trying!

I think we are all familiar with casino Jeffe, just because there were many advertises I use to see in some other sites, that a new brand is coming, with extra bonuses and sister casino to Lucky Dino, who are another great casino, trusted, secure great bonuses, really nice support, actually there is nothing I don't like at Lucky Dino Casino, but let’s see what I don't like at Casino Jeffe.

Of course I was interested in their new casino and offering free spins, made them really attractive. First. First thing I don't like the fact that the wagering of the free spins is X 50, so the same counts for bonuses and free spins attached. I do think so, that is big amount to be wagered and as I have noticed, they don't have match deposits, so only offer free spins and looking at their offer they seem, like they are running similar promotion as Buzzslots casino, but the other guys offer much more free spins for every deposit made.

The minimum deposit to claim free spins is 25 euros another thing I don't like but seeing the amount of free spins for 25 euros, but the good thing is they are wagered free. We all know there are few casinos which will offer maybe 30 free spins for less deposit, as for 20 euros, so I really think they should lower the deposit which is attached with free spins. 11 free spins for 25 euros is too much, well that's my opinion.

I do think they are great casino and will make my deposit there soon, just because they are connected with Lucky Din, they have same license Maltese one, which I do trust and hope they are very fast with withdraws as their sister casino. I did use their welcome bonus few days ago, when I saw offer with 31 free spins, 20 on Starburst slot and 10 on Spinata Grande. I really enjoyed playing at this newly added casino and as I said will try my luck here. Good luck!

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