What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Casino Jefe - Delayed payment to Skrill

RESOLVED
Complaint Info
Disputed casino Casino Jefe
Reason Delayed payment
Amount € 500
mellahltd Netherlands Message
Posted on July 11, 2016

Casino Jefe's withdrawal time to e-wallets is 24 hours, now they told me there is a problem with their PSP (Webdollar, they don't send self payments because it's a small company), and they can't process it in the weekend.
I'm waiting over 24 hours and now I have to wait till Monday also, and i'm not sure they will send me the money on Monday. The withdrawal is only 500 euro.

I also asked for a goodwill to the VIP manager and they can't add something, very sad that it's like this, I think I stop playing here.

Please help me to resolve this...

Posted on July 11, 2016

Hi Mellahltd.

We send the payments automatically during the weekends, and manually during the weekdays. Your withdrawal hit the timeframe when last manual batch of withdrawals were sent and the automated payments were switched on. This was also explained to you by support staff. Now the payment has been processed and its in your account.

Best regards,

CasinoJEFE

mellahltd Netherlands Message
Posted on July 11, 2016

Funds received by Skrill, 72 hours pending in total so 48 hours delayed withdrawal.

Thanks for the funds!

Posted on July 11, 2016

Thanks for confirming and apologies for the delay.

-CasinoJEFE-

AskGamblers
Posted on July 11, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy