Casino Jefe - Delayed payment to Skrill - Complaint Resolved

Casino Jefe's withdrawal time to e-wallets is 24 hours, now they told me there is a problem with their PSP (Webdollar, they don't send self payments because it's a small company), and they can't process it in the weekend.
I'm waiting over 24 hours and now I have to wait till Monday also, and i'm not sure they will send me the money on Monday. The withdrawal is only 500 euro.

I also asked for a goodwill to the VIP manager and they can't add something, very sad that it's like this, I think I stop playing here.

Please help me to resolve this...

Casino Jefe

Hi Mellahltd.

We send the payments automatically during the weekends, and manually during the weekdays. Your withdrawal hit the timeframe when last manual batch of withdrawals were sent and the automated payments were switched on. This was also explained to you by support staff. Now the payment has been processed and its in your account.

Best regards,

CasinoJEFE

mellahltd Netherlands Message

Funds received by Skrill, 72 hours pending in total so 48 hours delayed withdrawal.

Thanks for the funds!

Casino Jefe

Thanks for confirming and apologies for the delay.

-CasinoJEFE-

AskGamblers

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Casino Jefe - Delayed payment to Skrill

Complaint Info

Disputed casino

Reason

Amount

€ 500

Casino Jefe Complaints

Casino Jefe - Looping requests and delayed payment

Casino Jefe - Does not enforce Responsible Gambling

Casino Jefe - Took my winnings and blocked my account without any explanation and proofs