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Casino Jefe - Took my winnings and blocked my account without any explanation and proofs

Inactive user
posted on March 21, 2017.

Dear Ask Gamblers,

before one month I discovered Casino Jefe on your site because it had great grades and reviews and also accept players from Croatia. I was so happy because I thought they were honest and real casino as they are represent here.

I played some slots and won some money (2481 E), but when I made my withdraw and sent them documents problem started.
First they started with the protraction of proceeding, I had a couple of times to report support on live chat but they also but they did not know what was going on, even in my last conversation they promised to me payment on their own.

But then I got mail from them wherein said that my account is blocked and conquered money confiscated because I am in group with 10+ people. You can only imagine my shock and disappointment! I played always on my own, on my own computer in my own house, all alone. I even don't know anyone who play online casinos, especially Casino Jefe (?!).

I ask live support for more informations and proofs, but he distanced himself, of course, and tell me to send email. I do like he/she said, I wrote mail to Casino Jefe in which I ask for more informations about my case and for proofs, of course. Today I got mail in which they refuse give me details and proofs and names (or whatever) of these 10+ people.

I can prove my identity and innocence in this case on any way, with any document . I played this casino only on my own way, I really do not understand fully for what exactly they accuse me.

Please help me!

Domagoj < surname removed >

posted on March 23, 2017.

Hi Domagoj,

So sorry hear that you've had such unpleasant gaming experience at CasinoJEFE.

I trust you understand that I cannot go too deep in the details since this is a public forum and I cannot disclose any sensitive information regarding your casino account and therefore neither about the incident itself.

However, according to your first name and the issue what you described above, I found an account which is closed. The reason why that account is closed is clearly due to breach of CasinoJEFE's terms and conditions. Terms what this player breached are at least the following ones; 2.1.4 and 3.3.

For further instructions, please send an email to CasinoJEFE's support email address and ask the customer support to forward your email to the security department.

If you do not want to contact CasinoJEFE's customer support and/or get hold of CasinoJEFE's security department, please contact directly to MGA support.

I look forward to conclude your case.

Have a great one.

posted on March 23, 2017.

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that Casino Jefe acted in full compliance with their Terms & Conditions. Player by his actions breached several casino terms #

2.1.4 : Colluding with third parties and other syndicate behaviour.
3.3 : The Company reserves the right to confiscate any funds and close a Player's Account should any evidence of bonus abuse or fraud be revealed.

2.2 : In order to prevent such actions the Company will take necessary precautions and take reasonable steps to detect them and deal appropriately with them.
2.3 : The Company is not responsible for any damage or loss of funds as a result of collusive, fraudulent or any other illegal behaviour of the Player.
2.4 : Any actions taken by the Company to prevent such behaviour will be conducted at our sole discretion.

And since AskGamblers Complaints Service is designed and meant to help honest players with real troubles, it is now obvious that this is not the case with this particular issue. AskGamblers Complaints Team maintains zero tolerance towards players trying to conduct any kind of fraudulent activities, therefore this complaint is being Rejected and player has been restricted from using AGCCS from now on.

Based on the above, AskGamblers Complaints Team consider this case as Rejected and it is now officially closed.

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