Dear Ask Gamblers,
before one month I discovered Casino Jefe on your site because it had great grades and reviews and also accept players from Croatia. I was so happy because I thought they were honest and real casino as they are represent here.
I played some slots and won some money (2481 E), but when I made my withdraw and sent them documents problem started.
First they started with the protraction of proceeding, I had a couple of times to report support on live chat but they also but they did not know what was going on, even in my last conversation they promised to me payment on their own.
But then I got mail from them wherein said that my account is blocked and conquered money confiscated because I am in group with 10+ people. You can only imagine my shock and disappointment! I played always on my own, on my own computer in my own house, all alone. I even don't know anyone who play online casinos, especially Casino Jefe (?!).
I ask live support for more informations and proofs, but he distanced himself, of course, and tell me to send email. I do like he/she said, I wrote mail to Casino Jefe in which I ask for more informations about my case and for proofs, of course. Today I got mail in which they refuse give me details and proofs and names (or whatever) of these 10+ people.
I can prove my identity and innocence in this case on any way, with any document . I played this casino only on my own way, I really do not understand fully for what exactly they accuse me.
Please help me!
Domagoj < surname removed >
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