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Blacklisted

Casino Jefe is a brand operated under the Affmore Casino Affiliates, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Casino Jefe

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 23 reviews
6.5/10
23 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints
What we like
  • Various withdrawal methods
  • Top-tier software providers
  • Mobile-friendly
  • Approved by iTech Labs
What we don’t like
  • 24-72 hours e-wallets withdrawal time frame
  • Unclear live chat support hours
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Jefe Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casinojefe.com
Established
2015
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian
Casino Type
Instant Play, Mobile

Casino Jefe is a cat lovers’ online casino under the LuckyDino Casino Group. The site offers its players the full line of NetEnt slots and casino games for both desktop and mobile players. It is completely instant-play and can be played in English, Finnish, Swedish, and German. Casino Jefe is licensed by the jurisdiction of Malta.

Restricted Countries and Territories

Casino Jefe does not accept players who reside in Australia, Denmark, France, Israel, Italy, the United Kingdom, and the United States.

Mobile Gaming

Players at Casino Jefe will find that many of the site’s most popular slots and games are available on mobile devices. No app download is required to access these. Players just need to open up the casino’s website on their smartphone or tablet to start playing.

Security and Fairness

Casino Jefe protects its players with SSL encryption on every single page. This technology ensures that no personal or financial information sent to the casino will be compromised by any third party. It’s the same protocol entrusted by all reputable online merchants and banking institutions.

The NetEnt platform has been rigorously audited by iTech Labs, one of the most trusted independent testing organizations in the world. These tests prove that the games are powered by a statistically fair random number generator (RNG).

StallCation

Complaints

Read the complaints other players have left for Casino Jefe. Learn more about complaints.

Show all complaints
Casino Jefe - Does not enforce Responsible Gambling

I would be the first to admit I have a problem with gambling, and use deposit limits to ensure that the casino remains fun.

I set a limit at almost every casino I just play on. I had my account at Jefe closed for a period of time, and recently reopened it.

Having played for a few hundred euros of losses, and these are fair losses, I went to my responsible gambling page to see if I was close to my deposit limit. To my shock, the limit was set at 20€. However, I was allowed to deposit far more than this (see image).


How is this possible?

I spoke to support through email and informed them, and they replied that I have no deposit limit set and the 20€ that’s showing on their website is from another website entirely.

So I have to question:

  1. Why does jefe show a deposit limit and not enforce it?
  2. Why does jefe take the deposit limit from an entirely different website and display it as a populated field under “responsible gaming”?

I am fairly certainly I had a deposit limit set. However, I can’t prove this beyond what shows in my account.

I think this is highly unethical. The response from support is:

No limit has been active in your CasinoJefe account since April 2022. The limit visible to you is from our sister casino LuckyDino where you have set 20€ per month deposit limit 28.9.2022.

You have not asked for a limit in CasinoJefe and as per our terms & conditions and responsible gaming policy this matter is resolved.

But this does not explain why my jefe account shows a limit?

I think this needs to be looked into because a lot of people who depend on responsible gambling tools may be victim. I was able to deposit 1410€ over my limit.

staus Unresolved
€1410
Casino Jefe - Took my winnings and blocked my account without any explanation and proofs
Dear Ask Gamblers, before one month I discovered Casino Jefe on your site because it had great grades and reviews and also accept players from Croatia. I was so happy because I thought they were honest and real casino as they are represent here. I played some slots and won some money (2481 E), but when I made my withdraw and sent them documents problem started. First they started with the protraction of proceeding, I had a couple of times to report support on live chat but they also but they did not know what was going on, even in my last conversation they promised to me payment on their own. But then I got mail from them wherein said that my account is blocked and conquered money confiscated because I am in group with 10+ people. You can only imagine my shock and disappointment! I played always on my own, on my own computer in my own house, all alone. I even don't know anyone who play online casinos, especially Casino Jefe (?!). I ask live support for more informations and proofs, but he distanced himself, of course, and tell me to send email. I do like he/she said, I wrote mail to Casino Jefe in which I ask for more informations about my case and for proofs, of course. Today I got mail in which they refuse give me details and proofs and names (or whatever) of these 10+ people. I can prove my identity and innocence in this case on any way, with any document . I played this casino only on my own way, I really do not understand fully for what exactly they accuse me. Please help me! Domagoj < surname removed >
staus Rejected

Complaint Statistics

Resolved 1
Avg. Amount $ 2,382
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

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Player rating
6.5/10 23 reviews

Top reviews from our players

Absolutely phenomenal casino! Took first dp bonus and won quite nice. Verification+withdrawal to skrill took 2 hours which is unbelievable!

I only play microgaming and netent so Jefe has all my favourite games :)

Must type something here so I will do this : Terminator 2 slot was the only thing i missed in this casino

Inactive user
8/10

Good support. Fast verification of account. Took under one hour. Fast withdrawal. Banktransfer received in two days. Decent loyalty program.

Live-chat isn't 24/7. Could have more games/providers.

Overall a very good experience!

Casino Jefe is a very good Casino.
Everything works well.
Fast Payouts less then 2 hours this time.
Good Games and Really good Support.
Thanks Jefe for fun play and nice Support.

Everything is good on this Casino so I don't have any bad things to SAY :)

I only won a really rare amount of credits via those 11 free spins with only one account made, and as we all know, one because the rules forbidden to create more :) I was waiting 1 year and still done nothing with the promotion I wanted to pick fully. I was so charmed with the idea of this nice welcome package that I told myself: "when the right time comes I will deposit with the full amount". I meant when I will have free credits on a side but the thing is I probably had at many points but I always forget when I had the chance to do it.

Maybe someday I will because casino is nice but I never fully checked the potential and other staff connected with its design.

Only used my 11 no deposit spins, okay I will tell the truth, a few times actually but that the thing about Jefe Casino for me. Later, they changed the welcome bonus a little bit and I forget about them forever, I guess...

When you register page will freeze so you have to talk support so you can verify your account with the code you got sent, if you manage to win some money from their free spins they will ask you for id verification, if you id yourself with bank id its not good enough, they will tell you a bs reason that your registered name dont match bank login.

I dont take them serious really unprofessional. I mean its obvious they dont like to pay out. The best casinos care about your experience the worst only want you to get hooked and bleed you dry every month.

Sorry but not recommended

Good support (but not 24/7), fast website & nice layout.

Bad VIP manager for high rollers (don't give goodwill bonuses), where other casino's give me for ex. 10% cashback give they me only one time 100 euro WITH wagering, lol...

Also no weekend withdrawals here.

My experience with this casino was great, no problems whatsoever. Got a welcome bonus and made it through the wager requirements. No hassle when it comes to identity verification, fast ticket responses and fast withdrawal.

Another great thing about this casino is the rewards. Will definitely play here in the future.

Hello Jefe - no its not true this is from you terms and conditions...

Hello Casino JEFE
This is your TC:
6.15 "For money laundering prevention purposes, Your initial deposit amount needs to be wagered 5 (five) times.”

I know you :))) never more in Jefe

Hi Cendaa. As mentioned this applies only for promotions. If you search the forums a bit more or play without any additional promotions you will see that 1x is enough for normal deposits.

user avatar

All deposits must be wagered 5x times. When you deposit 300 eur you get some no wager free spins. But you have to wager your deposit 5x times. Thieves. Don't play here.

Hi Cendaa. Thanks for your feedback. Note that the 5x wagering requirement applies ONLY when there is a promotion included on the deposit. Otherwise players could make a deposit, make a withdrawal instantly and just play with the bonuses. Regards, CasinoJEFE

user avatar

I came across Casino Jefe some months ago, when I found it over the internet as new online casino. I saw an offer for 11 free spins without any deposit needed on Spinata Grande and I decided to create account.

After I confirm my email address, I logged into account and I opened the game. I won on those free spins a couples of euros and I decided to play some other games. But later when I changed it, I lost those pennies very fast and I never came back. But before I closed internet browser, I looked into cashier what do I get if I make deposit there. For 25€ which is also the minimum deposit here, they offered me 20 free spins. Those free spins would be added into my Bounties page where I could activate them. But only a half of them instantly, other half the next day. I think this is not so cool promotion, for the first deposit bonus at all. Sure the winnings from free games are yours, you can keep them, but I do not like that. And beside that there is also fee of 2,5% for deposit.

Otherwise Casino Jeffe offers nice design and it is operated with the same owner as LuckyDino casino. I played also there and this two casinos has almost the same bonuses and also fees on deposit which is not cool at all.

I think I will not play here in near future. The main reason why is because I do not like to deposit 25€ + some fees to get 20 free spins on Spinata Grande. No thanks, I do not think this is so good offer. I rather play at other casinos where I could claim at least 50% monthly reload bonuses. I will rate it with 6 stars.

Hi Zeroo. Thanks for your feedback. To provide something for all players ,we have decided to make big changes to the first deposit packages, within the next few weeks there will be option to choose between free spins (normal spins, super spins and mega spins) or a deposit bonuses on your first 3 deposits. Also in JEFE you start getting higher and higher monthly reload bonuses once you advance on the JEFE levels. Also there is 1 new big game provider release during March. So keep an eye on your mail and hopefully these changes will appeal to you in a whole new way. -CasinoJEFE-

user avatar

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