Casino Gods is a brand operated under the Genesis Affiliate program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.
Casino Gods
- Carries UK Gambling Commission license
- Top tier software providers
- Available in multiple languages
- Mobile friendly design
- Live chat available to registered players only
Casino Gods is ruled by the god Prosperos and it is a fun online casino powered by multiple software providers which include Microgaming, NetEnt, Play’n GO, Quickspin, Yggdrasil Gaming, Evolution Gaming and many more. Players can access the casino instantly through a web browser or use their mobile casino. The casino's primary language is in English but it can be reached in other languages as well. Casino Gods is licensed and regulated by the UK Gambling Commission (UKGC), the Malta Gaming Authority (MGA) and Swedish Gambling Authority.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and Greece. This list may be longer, so please check under 'more casino details’ for the full list of restricted countries and territories.
Virtual Games
Players can access the casino lobby and easily find their favourite games by filtering each individual provider which includes the likes of Microgaming, Play’n GO and NetEnt. Other filters are limited here so other than that players can just browse the lobby to see what they like. There are lots of top-performing suppliers here so players are guaranteed to find something they like. Titles include the Starburst Slot, Book of Dead Slot, Vikings Go Berzerk Slot, Gonzo’s Quest Slot, Immortal Romance Slot and Moon Princess Slot.
There are lots of table games here as well so if players are looking to try games of blackjack, baccarat or roulette, they’re also in luck, with numerous iterations of these popular games also available.
Any players who prefer video poker games will also be able to try to win some cash here with games like Jackpot Poker and Deuces Wild.
Live Casino
Finally, they do have a live casino too. This means players can join rooms which are hosted by real-life dealers instead and they are open around the clock to enjoy. There are games from the like of Evolution Gaming and they have multi-lingual games too.
Mobile Gaming
Players can also carry Casino Gods with them wherever they may go with the mobile version of their site, available on virtually any mobile, smartphone and tablet device. Players can enjoy a wide selection of mobile games on their devices which includes both Android and iOS. The mobile version can easily be accessed through a compatible mobile browser for a seamless experience, no different than playing on a desktop computer.
Support
Anyone who needs help and assistance can contact the casino's customer support team via live chat, email or telephone. However, do keep in mind that live chat is only available for registered players.
Security and Fairness
When it comes to security the casino utilizes the latest encryption technology to ensure that sensitive data is handled securely over the internet to the casino's secure server.
They also use a random number generator to make sure players always get fair and random results. And, with so many top software providers here players won’t need to worry about fairness being an issue.
Recommended by experts
Player Reviews
Their casino has a wide variety of games and was quite enjoyable. Along with a whole bunch of sister casinos..............not many casinos with a good layout of games as them.
Verification for my account has taken over 4 months. A spiral of requests from them that literally feels like it'll never end after I had asked them about my VIP cashback that used to be displayed on their casino after about 3-3.5k was deposited over a couple of weeks. They were fine to let me deposit but the same day I asked about my cashback I was hit with account restrictions for "verification" that has now dragged on 4 or so months. I would not recommend this casino if you plan on cashing out or want a casino that sticks by what they say.
Hi DEVON236,
Kindly note that we can see that account restrictions were removed on the 31st of March 2022.
Should you have any other queries do not hesitate to contact us we are more than happy to help.
Regards,
Casino Gods Team
The only positive is the Variety of games that they have. Unfortunately the negative out weights the positive by a considerable amount. I’ve logged a complaint with genesis and with this website
Not received my withdrawal after 12 days and now the website doesn’t exist. Again, I’ve had to log a complaint. This is very concerning and it causing me a lot of stress
Dear NICBAIL,
We are sorry to hear of your experience.
We have reviewed your account and we can confirm that your withdrawal has been processed on the 02/08 and the funds should reach your account within 3-5 working days.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Casino Gods team
They have a wide variety of games and the layout operates very smoothly. They have tabs on the top of their website for shortcuts to different games
Well, they have stolen my winnings and still haven't paid out any of my winnings. We are waaaaay past their stated terms and conditions for paying out winnings and still nothing. i have raised a complaint on askgamblers and they haven't even bothered to repond to that complaint...
Clearly you should avoid this casino at all costs
Hi MVPZOLLOW,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
We have checked your account and we can confirm that your withdrawal has been processed and paid out.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Casino Gods Team
25 euro Payed in with 1. Bonus and Freespins, after ca 2h I got 900 euros send back to me <3
Can't say anything bad about it, my fav games are there, new games following everytime
Hi LOBSTER,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
Overall I like this site, but withdrawal processing time is horrible. My previous one took 2 weeks to get money, but I was convinced its because verification was in progress . Now I put 3 separate withdrawals requests around midnight 27th /28th. Still pending. But the worst thing is that I cant contact them. Mails with no answer, and chat is busy or there is no available agents, no matter what time, and how long im waiting. Its such a shame, because I would consider this website as one of my favourite, but problems with money out is disappointing..
Hi MAZUROWAPANDA,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
After checking your account we can see that all your withdrawals have now been paid out.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Casino Gods Team
Signed up, was offered a welcome bonus which I accepted.
Played through my balance and the bonus balance but there was 20p of bonus left. I deposited some more struck on a spin that used 20p bonus that was left and 30p real money. The win was £510.
Was absolutely overmoon until I realised that 70% of the win was sent in bonus funds even though the stake was less than 50% paid for by bonus. Spoke to chat who said that this was terms and would need to forfeit the whole amount if I wanted to withdraw any of the real money balance. I continued to play trying to complete the wagering requirement until noticed that after £250 of wagering - the wagering requirement hadn't moved - I now had after some wins £300 in real balance and £300ish in bonus! I spoke to chat who said if I wanted to withdraw even £1 in real I would have to forfeit the full bonus balance it’s unreal.
They force you to empty your real balance before any bonus wagering can be completed! they don’t measuring wagering as a ratio so you literally have to lose all your real money first. It’s basically impossible to complete a bonus wager. Unbelievable. I forfeit the bonus £300+.... which was only 20p! And withdrew the £300 I could before closing my account for good. They basically stole £300 from me for a 20p bonus stake.
Disgusting. Don’t use.
Hello PETER2020,
thank you for taking the time to review us.
We are sorry to see that you are not satisfied with the experience you had with us.
Please note that all the bonus information you are referring to are correctly available on our Bonus Terms and Conditions page, which we ask our customers to read and accept upon registration. if you still need any further information about the bonus wagering do not hesitate to contact us and we would be more than happy to assist you.
Regards,
Casino Gods Team
Communication on the chat is very direct and always stuck to frames set on both parties as long as you work together any issues can be resolved as long as you follow the T&C .... I can't thank them enough for listening to me with my concerns on my verification / withdrawals
Slow and long time frames on withdrawals / verification but over all the chat service is very clear and direct - ( This is my experience )
Just make sure everything is documented down and request clear questions and time frames with the chat operative
Thanks
Thank you SAMLONGLEYS for your nice review,
We strive to be on top of communication and provide the info a customer needs.
This is the best way to act in a clear way and avoid any misunderstanding with the customers and we are happy to see that this has been appreciated by yourself :).
Do not hesitate to contact us for any request or assistance, we will be more than happy to assist you further.
Regards,
Casino Gods Team
Well they dont seem to want to reply through various emails hopefully they take the time to speak on here.
After registering with gamstop some time ago I thought around now I maybe eligible to come back and play I signed up using my name home address number everything that was registered with gamstop its self. No problem let me in straight away to play. I thought to myself ah but if I deposit and I can't play I may not be allowed my funds in the end so I went to the verify icon. Which told me don't worry you have no need to verify yet enjoy our games. So yes I went on to play some games and a massive hit of 1150x on rise of Merlin on 40p so as you can imagine not playing for so long I was over the moon I withdrew funds came back to check the progress on this a day or two later and boom your account is suspended. And an email which red you are on gamstop etc you will not be eligible to any funds won or deposited. Now having breezed past the signing up and trying to verify just for some peace or mind so I would have been able to carry or not in this case.
Waiting for an email back nothing seems to be happening there phone numbers on there website doesn't even work.
I've spoken to gamstop who ensure me in cases like this they should at a good will gesture provide me with deposits done as it's no loss to them and there website if gamstop affiliated should never have let me in.
But we will wait and see enjoyed the games they had to offer just wish this wasnt the case.
hello SHAUNPALF234,
thank you for reviewing us.
Please note that we checked your account and we confirm that any refund will be applied due to a breach of our terms and conditions, as confirmed via an email sent to you on the 1st of April.
In this case, we invite you to doublecheck clause 29.1.5 of our Terms and Conditions.
We hope this clarifies everything, anyway do not hesitate to contact us for any further information.
Regards,
Casino Gods
Let me start by saying that being a VIP level player at this casino doesn’t mean a thing.
Firstly the account verification. It took me about 60 hours and lots of chat conversations to just verify my account, while my account is already verified at all the casino’s operating under the same licence, Genesis Global Limited Casinos.
I had to contact the live chat several times to get my account verified and every time they promised me to escalate the matter. Their promises don’t mean anything. Finally after the 60 hours they verified me.
Secondly my withdrawal. I was promised that my withdrawal would be processed the next day after my account was verified.
But as expected the withdrawal is still pending. I therefore contacted live chat again, and guess what I was told that it could take up to 72 hours. They are even lying to their VIP level players. What a disgrace, this is what is means to be a VIP level player at this casino.
According to their VIP program they offer a personal withdrawal service. If I look at my experience I am treated like any other player and not as a VIP. Yet again, what a disgrace.
Based upon my experience I definitely don’t recommend playing here, unless you dont mind waiting 72 hours, maybe even longer if I read the comments below. If my withdrawal wont get processed within the mentioned timeframe I even will submit an complaint, and I repeat I am a VIP level player. Imagine if you aren’t a VIP level player.
Hi Playerz,
thanks for reviewing us and we are sorry to see that you did consider the experience with us no satisfactory.
Please note that we checked your account and we can see that the withdrawal you are referring to has been set to be released today.
Let us point out that we respected the time frame provided for processing withdrawals after the verification timeframe.
We hope this clarifies everything but please feel free to contact us for any additional doubt.
Regards,
Casino Gods Team
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Casino Gods Bonuses
Casino Gods: 100% up to £300 + 300 Bonus Spins
Casino Gods: 100% up to £100 + 300 Bonus Spins
Casino Gods: 25% up to $/€400 / 4000 NOK, 3rd Deposit Bonus
There is nothing to like about casino gods. The games are good but they are all available on better sites. Customer service isn't customer service. Nope not 1 positive
Far to much to list. Withdrawl times are a joke. Takes ages to get your money and can't call it customer service as that's non existing and scripted. They put £2083 in my account. I made the withdrawal 01/12/22. I then deposited and continued playing. The site went down and when it reopened my account it was closed. I received an email YESTERDAY..... telling me it was an alleged error. They said I committed fraud but using some of it and trying to withdraw the rest. WOW what an allegation to make. That is why they closed my account and I'm yet to get anywhere regarding my 100% legit balance. No apology or explanation just accused of fraud because of their own apparent error. Stay clear of genesis Global who run many of these sites. Just read reviews on other sites about them and make your own mind up but personally I'm delighted they are leaving the UK.