Closed: Casino Gods is a brand operated under the Genesis Affiliate program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.
Casino Gods
- Carries UK Gambling Commission license
- Top tier software providers
- Available in multiple languages
- Mobile friendly design
- Live chat available to registered players only
Casino Gods is ruled by the god Prosperos and it is a fun online casino powered by multiple software providers which include Microgaming, NetEnt, Play’n GO, Quickspin, Yggdrasil Gaming, Evolution Gaming and many more. Players can access the casino instantly through a web browser or use their mobile casino. The casino's primary language is in English but it can be reached in other languages as well. Casino Gods is licensed and regulated by the UK Gambling Commission (UKGC), the Malta Gaming Authority (MGA) and Swedish Gambling Authority.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and Greece. This list may be longer, so please check under 'more casino details’ for the full list of restricted countries and territories.
Virtual Games
Players can access the casino lobby and easily find their favourite games by filtering each individual provider which includes the likes of Microgaming, Play’n GO and NetEnt. Other filters are limited here so other than that players can just browse the lobby to see what they like. There are lots of top-performing suppliers here so players are guaranteed to find something they like. Titles include the Starburst Slot, Book of Dead Slot, Vikings Go Berzerk Slot, Gonzo’s Quest Slot, Immortal Romance Slot and Moon Princess Slot.
There are lots of table games here as well so if players are looking to try games of blackjack, baccarat or roulette, they’re also in luck, with numerous iterations of these popular games also available.
Any players who prefer video poker games will also be able to try to win some cash here with games like Jackpot Poker and Deuces Wild.
Live Casino
Finally, they do have a live casino too. This means players can join rooms which are hosted by real-life dealers instead and they are open around the clock to enjoy. There are games from the like of Evolution Gaming and they have multi-lingual games too.
Mobile Gaming
Players can also carry Casino Gods with them wherever they may go with the mobile version of their site, available on virtually any mobile, smartphone and tablet device. Players can enjoy a wide selection of mobile games on their devices which includes both Android and iOS. The mobile version can easily be accessed through a compatible mobile browser for a seamless experience, no different than playing on a desktop computer.
Support
Anyone who needs help and assistance can contact the casino's customer support team via live chat, email or telephone. However, do keep in mind that live chat is only available for registered players.
Security and Fairness
When it comes to security the casino utilizes the latest encryption technology to ensure that sensitive data is handled securely over the internet to the casino's secure server.
They also use a random number generator to make sure players always get fair and random results. And, with so many top software providers here players won’t need to worry about fairness being an issue.
Recommended by experts
Player Reviews
Their casino has a wide variety of games and was quite enjoyable. Along with a whole bunch of sister casinos..............not many casinos with a good layout of games as them.
Verification for my account has taken over 4 months. A spiral of requests from them that literally feels like it'll never end after I had asked them about my VIP cashback that used to be displayed on their casino after about 3-3.5k was deposited over a couple of weeks. They were fine to let me deposit but the same day I asked about my cashback I was hit with account restrictions for "verification" that has now dragged on 4 or so months. I would not recommend this casino if you plan on cashing out or want a casino that sticks by what they say.
Hi DEVON236,
Kindly note that we can see that account restrictions were removed on the 31st of March 2022.
Should you have any other queries do not hesitate to contact us we are more than happy to help.
Regards,
Casino Gods Team
The only positive is the Variety of games that they have. Unfortunately the negative out weights the positive by a considerable amount. I’ve logged a complaint with genesis and with this website
Not received my withdrawal after 12 days and now the website doesn’t exist. Again, I’ve had to log a complaint. This is very concerning and it causing me a lot of stress
Dear NICBAIL,
We are sorry to hear of your experience.
We have reviewed your account and we can confirm that your withdrawal has been processed on the 02/08 and the funds should reach your account within 3-5 working days.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Casino Gods team
They have a wide variety of games and the layout operates very smoothly. They have tabs on the top of their website for shortcuts to different games
Well, they have stolen my winnings and still haven't paid out any of my winnings. We are waaaaay past their stated terms and conditions for paying out winnings and still nothing. i have raised a complaint on askgamblers and they haven't even bothered to repond to that complaint...
Clearly you should avoid this casino at all costs
Hi MVPZOLLOW,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
We have checked your account and we can confirm that your withdrawal has been processed and paid out.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Casino Gods Team
25 euro Payed in with 1. Bonus and Freespins, after ca 2h I got 900 euros send back to me <3
Can't say anything bad about it, my fav games are there, new games following everytime
Hi LOBSTER,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casino Gods Team
Overall I like this site, but withdrawal processing time is horrible. My previous one took 2 weeks to get money, but I was convinced its because verification was in progress . Now I put 3 separate withdrawals requests around midnight 27th /28th. Still pending. But the worst thing is that I cant contact them. Mails with no answer, and chat is busy or there is no available agents, no matter what time, and how long im waiting. Its such a shame, because I would consider this website as one of my favourite, but problems with money out is disappointing..
Hi MAZUROWAPANDA,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
After checking your account we can see that all your withdrawals have now been paid out.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Casino Gods Team
Signed up, was offered a welcome bonus which I accepted.
Played through my balance and the bonus balance but there was 20p of bonus left. I deposited some more struck on a spin that used 20p bonus that was left and 30p real money. The win was £510.
Was absolutely overmoon until I realised that 70% of the win was sent in bonus funds even though the stake was less than 50% paid for by bonus. Spoke to chat who said that this was terms and would need to forfeit the whole amount if I wanted to withdraw any of the real money balance. I continued to play trying to complete the wagering requirement until noticed that after £250 of wagering - the wagering requirement hadn't moved - I now had after some wins £300 in real balance and £300ish in bonus! I spoke to chat who said if I wanted to withdraw even £1 in real I would have to forfeit the full bonus balance it’s unreal.
They force you to empty your real balance before any bonus wagering can be completed! they don’t measuring wagering as a ratio so you literally have to lose all your real money first. It’s basically impossible to complete a bonus wager. Unbelievable. I forfeit the bonus £300+.... which was only 20p! And withdrew the £300 I could before closing my account for good. They basically stole £300 from me for a 20p bonus stake.
Disgusting. Don’t use.
Hello PETER2020,
thank you for taking the time to review us.
We are sorry to see that you are not satisfied with the experience you had with us.
Please note that all the bonus information you are referring to are correctly available on our Bonus Terms and Conditions page, which we ask our customers to read and accept upon registration. if you still need any further information about the bonus wagering do not hesitate to contact us and we would be more than happy to assist you.
Regards,
Casino Gods Team
Communication on the chat is very direct and always stuck to frames set on both parties as long as you work together any issues can be resolved as long as you follow the T&C .... I can't thank them enough for listening to me with my concerns on my verification / withdrawals
Slow and long time frames on withdrawals / verification but over all the chat service is very clear and direct - ( This is my experience )
Just make sure everything is documented down and request clear questions and time frames with the chat operative
Thanks
Thank you SAMLONGLEYS for your nice review,
We strive to be on top of communication and provide the info a customer needs.
This is the best way to act in a clear way and avoid any misunderstanding with the customers and we are happy to see that this has been appreciated by yourself :).
Do not hesitate to contact us for any request or assistance, we will be more than happy to assist you further.
Regards,
Casino Gods Team
Well they dont seem to want to reply through various emails hopefully they take the time to speak on here.
After registering with gamstop some time ago I thought around now I maybe eligible to come back and play I signed up using my name home address number everything that was registered with gamstop its self. No problem let me in straight away to play. I thought to myself ah but if I deposit and I can't play I may not be allowed my funds in the end so I went to the verify icon. Which told me don't worry you have no need to verify yet enjoy our games. So yes I went on to play some games and a massive hit of 1150x on rise of Merlin on 40p so as you can imagine not playing for so long I was over the moon I withdrew funds came back to check the progress on this a day or two later and boom your account is suspended. And an email which red you are on gamstop etc you will not be eligible to any funds won or deposited. Now having breezed past the signing up and trying to verify just for some peace or mind so I would have been able to carry or not in this case.
Waiting for an email back nothing seems to be happening there phone numbers on there website doesn't even work.
I've spoken to gamstop who ensure me in cases like this they should at a good will gesture provide me with deposits done as it's no loss to them and there website if gamstop affiliated should never have let me in.
But we will wait and see enjoyed the games they had to offer just wish this wasnt the case.
hello SHAUNPALF234,
thank you for reviewing us.
Please note that we checked your account and we confirm that any refund will be applied due to a breach of our terms and conditions, as confirmed via an email sent to you on the 1st of April.
In this case, we invite you to doublecheck clause 29.1.5 of our Terms and Conditions.
We hope this clarifies everything, anyway do not hesitate to contact us for any further information.
Regards,
Casino Gods
Let me start by saying that being a VIP level player at this casino doesn’t mean a thing.
Firstly the account verification. It took me about 60 hours and lots of chat conversations to just verify my account, while my account is already verified at all the casino’s operating under the same licence, Genesis Global Limited Casinos.
I had to contact the live chat several times to get my account verified and every time they promised me to escalate the matter. Their promises don’t mean anything. Finally after the 60 hours they verified me.
Secondly my withdrawal. I was promised that my withdrawal would be processed the next day after my account was verified.
But as expected the withdrawal is still pending. I therefore contacted live chat again, and guess what I was told that it could take up to 72 hours. They are even lying to their VIP level players. What a disgrace, this is what is means to be a VIP level player at this casino.
According to their VIP program they offer a personal withdrawal service. If I look at my experience I am treated like any other player and not as a VIP. Yet again, what a disgrace.
Based upon my experience I definitely don’t recommend playing here, unless you dont mind waiting 72 hours, maybe even longer if I read the comments below. If my withdrawal wont get processed within the mentioned timeframe I even will submit an complaint, and I repeat I am a VIP level player. Imagine if you aren’t a VIP level player.
Hi Playerz,
thanks for reviewing us and we are sorry to see that you did consider the experience with us no satisfactory.
Please note that we checked your account and we can see that the withdrawal you are referring to has been set to be released today.
Let us point out that we respected the time frame provided for processing withdrawals after the verification timeframe.
We hope this clarifies everything but please feel free to contact us for any additional doubt.
Regards,
Casino Gods Team
Guys I’ve been an online gambler for years and this is the properly the fist site I’d urge people to stay away from.
Let’s make it clear, if you try and withdraw they will hold you up in an indefinite spiral of a verification process to stop you withdrawing. I’ve been in a circle for two months trying to verify my account. They will send you emails asking you for documentation and will tell you what you need and then you’ll provide it and then they’ll ask for more. If you win you will not be able to withdraw your funds. I’m currently locked into a cycle of misery and will be publishing all the ludicrous correspondence in which magazine and will be going to the police as well if it’s not resolved.
Hi BOBYBIGOT,
thanks for sharing your experience with us, we are sorry to see this review from your side.
Please note that the verification process must be followed by all the customers as per our Terms & Conditions accepted by your self upon registration.
Unfortunately, depending on the documents requested it can take a bit longer than usual and may influence the WD process, which will be dealt with after the verification process ends.
Hope this clarifies everything, anyway please feel free to contact us for any further additional info.
Regards,
Casino Gods Team
Casino Gods is a casino I joined earlier in December. I was looking for a new casino to try and hopefully get my hands on a good welcome bonus and that's how I came across this casino. They are a part of Genesis Global brands and I'm aware of them and have had good experiences thus far so I didn't hesitate and signed up.
As a new player I was eligible for a solid 100% match bonus along with 300 free spins. The free spins, as usually, would be on Starburst slot or one of the other Netent games like Gonzo's Quest, and would be divided in sets of 30 per day. The minimum deposit amount to claim the bonus was only 10eur and this time it was exactly the amount I deposited. I got the bonus right away without any issues and with my balance I started to play Book of Dead slot with minimum bets, as my balance wasn't big. I managed to get a bonus round with Aces and had a full screen of them once so that was a great balance boost.
Shortly after I decided to play Drive Multiplyaer Mayhem for a bit. I played roughly 200 spins, no bonus feature happened but I got a few small base game hits so when I moved onto Twin Spin, my balance was around 30eur. I played Twin Spin for the remaining session and except for one 50x bet win, I was unable to get any big wins and therefore I lost my balance eventually. I played my first set of free spins and won around 3eur which again I used on Starburst. I came back for the next 9 days to collect the remaining spins and the rest of them I used on Gonzo's Quest slot. I got a small playtime out of them but no withdrawals were made at this time.
Overall I had a nice time at Casino Gods and I would play there again. Not only they have good game collection but their mobile casino is very user-friendly and smooth. The bonus is quite good so all in all, no complaints so far.
Hi BLONDIE,
thanks a lot for sharing again the good experience you had while playing with us.
We are proud to see that we are growing following the right pattern and offering our customers the experience they were looking for, it is always a pleasure find those nice reviews from our players.
We hope to see you play with us again, in the meantime we wish you good luck for the future games and challenges within our Casino.
Regards,
Casino Gods Team
Bad support, and very slow processing withdrawal, I call them to talk about my withdrawal and the operator he hold me on the phone and he talk with someone else, after call again and they told me my withdrawal will be today after 60 hours, big mistake to register on this casino.
Hi URUCHE2000,
thank you for taking the time to review us, we are sorry to see that you did not enjoy the experience within our Casino.
We can see that you should have received an email confirming that the withdrawal you are referring to has been correctly processed.
Please note that, as per our T&C accepted by yourself upon registration, the Withdrawal process can take up to 48 hours. We can confirm that in your case 48 hours did not pass.
I hope this clarifies everything, anyway, feel free to contact us for any further assistance or for any query and we will provide you the info you need.
Regards,
Casino Gods
It looks the part and a great looking casino with big progressives to grab the headlines and lots of tourneys and decent slots. Its not a bad site at all.
It is let down badly by the back office staff who never have any idea what you are talking about and you get the same answers to the same problems. Payment is not quick. You have to try multiple times and it sucks waiting for your money so long when you have spent so much at a casino.
Hi JOEBOND75,
thanks for taking the time to review us.
Please note that our CS always does the best to be as much helpful as possible, we are sorry to see that you do not think the same. If you do have an issue while trying to request a withdrawal, we always suggest you to contact us or the payment provider in order to find the easiest solution to your issue.
Feel free to contact us for help or additional info.
Regards,
Casino Gods Team
Very nice looking casino, with plenty of games.
I have to write more positive about this casino, but I am not able to, sorry. There is just haven't got any...
Talking to customer support is pointless, they advertising fast withdrawal, which was fast about 20 years ago but not in 2019.
I was asking for withdrawal only £111, be careful there is a charge on withdrawals!
This happened Thursday night, but I still can cancel it. I will never put a penny on this site, the support is not helpful at all, and they don't even intend to help you. I was talking with 4 of them, non of them was look in my account, and they said different time for my money on NETeller. Ahmed and William are the worst.
Hi DITTE67,
Thanks for taking the time to review us, we are sorry to hear that you did not enjoy the experience within our casino.
Please note that, as confirmed when you request a withdrawal, the process takes usually not more than 48 hours, if it has not been processed yet please feel free to contact our customer support, they always give you updates regarding your requests.
Also, note that it is stated in our T&C, accepted by your self upon registration, clause number 8.13. in this case, in order to avoid any eventual misunderstanding, we advise you to double-check this and our general T&C.
Feel free to contact us at your convenience for info or any doubt, we would love to help you further.
Regards,
Casino Gods team
Game variety is great and website loads fast. Good payout for a new casino. Deposits are easy to make and bonuses offered are great. That’s it for the positives.
I have waited over 100 hours for one of my withdrawals I’ve contacted the customer support twice and they can’t give me an update apart from they have escalated to the relevant department. What makes it worse is even after 100 hours it still giving me the option to cancel my withdrawals
hi GORGEOUS20,
Thanks for taking the time to review us and thanks for your patience.
We can see that you have been informed regarding your Withdrawal requests today via live chat.
We apologize for the time taken but sometimes the Withdrawal process can take a bit longer than usual due to eventual checks that our relevant team runs on the Withdrawal request.
Please feel free to contact us for further assistance, we are here to help you.
Regards,
Casino Gods Team
Clean and pretty good looking website.
Alot of game providers, especially my favourite playngo.
Pretty good variety of different deposit and withdrawal methods.
Really nice and helpful support.
Very slow withdrawal times compared to other casinos (48-72 hours for approval). It's very painful to wait withdrawals for this long, especially when the site has like 24 hour time window or so, where you can cancel the withdrawal. You do not have any options to disable that.
The website is pretty slow and buggy at times.
Cannot self-exclude, but actually need to request it from chat.
Pretty high wagering requirements (40x)
Hi HALOOHALLELUJA,
thank you for sharing with us your thoughts, we are sorry to hear that you did not like some aspects of our website but please let us point out that we offer SE and break options, if you did not find them please check our Responsible Gaming page https://www.casinogods.com/en-eu/responsiblegaming for more info. Also, if you are having issues with the page, please try to use a different browser and clear cache and cookies, that's what we usually suggest to our Customers, anyway you can always contact us for assistance or general info :).
Regards,
Casino Gods Team
The layout of the site is appealing. The game selection is good and the initial bonus is comparable with competitors.
Also the live chat are usually helpful from my experience.
The VIP system is pointless.
There's absolutely no information given. Mentions prize draws but tells you nothing about it, eg. Prizes, when it's held..
Mentions personal withdrawal service yet the withdrawal times are the exact same as for non VIP players.
I asked about upping withdrawal limits but simply had the standard withdrawal limits quoted back to me. This is crazy at €2300 per day. I've made deposits amounting to more than this on numerous days.
Mentions random bonuses for playing and other things yet the only time I've seen a bonus was following a complaint.
Bonuses should be random to thank customers (especially large depositors) for their custom as a way to keep them from using competitors.
It's a nice site but from my experience not for people who want to do higher stakes. Low stakes players will be happy with the service I feel.
Hi 7DEUCE20,
thanks for your review.
We are sorry to see that you do not appreciate the VIP experience, we are constantly doing our best to improve ourselves and our offers.
If you would like to give a feedback or you need more info about our promos and games, we are sure that if you contact your account manager he will provide you all the info and assistance you need.
In the meantime, we wish you a lovely day ahead.
Regards,
Casino Gods Team
Great Website and a good welcome bonus. Lots of great games and good deposit options. Belongs to a pretty good casino group with lots of different casinos.
The payout is way too slow and the chat won't get any help. There's no point in playing in this place when there are countless better casinos out there.
Hi FINNISH_PLAYER,
We are sorry to hear those words.
We know that sometimes process a withdrawal can take a bit longer than usual, but please note that it can be influenced by the verification process that can follow a completely different pattern and time frame or routine checks done by our relevant department for our and your security while playing with us.
Feel free to contact us if you need more info or assistance.
Regards,
Casino Gods Team
When did calling yourself a god become an acceptable marketing technique? I’ve seen it a bunch of times recently, most notably MSI’s “Godlike” motherboards that have turned out to be anything but celestial, so I’d question the wisdom of Genesis naming their latest casino brand in this way. Nevertheless, I have mostly positive experience with this group, Casino Cruise notwithstanding, although I’ll admit to being deserving of a reasonable slice of responsibility there, so was quick to check this casino out after hearing about it.
I was initially somewhat disappointed with the lack of a no deposit bonus, but the four stage new player welcome package looked reasonably decent and decent no deposit offers do seem to be pretty much dying out these days… I guess I just had my hopes up thanks to the monster offers other casinos in this group gave out in the past.
All of my favourite game providers are offered here, with the usual exception of Playtech who is always rare to find alongside Microgaming and NetEnt. You do get it at a few sites these days but its definitely rare. On the other hand, Play N Go, Yggdrasil, and Big Time Gaming are all here so its no problem to go through a wide selection of my favourite titles without having to deposit at multiple sites.
The layout of the site is more than adequate and works particularly well across all of my different devices, something I’ve been checking out with all of my favourite casinos just out of interest lately. Clearly much time has been spent on the responsive design here, and the user interface too has obviously been tailored to the various screen sizes that the layout adapts to, as opposed to some sites which just re-flow the content to fit the space available.
I was surprised to see all the negative comments regarding withdrawals and suspect these players just didn’t get themselves verified straight after registering. I sent my documents in straight after finishing registration and by the time I’d finished playing through my first deposit bonus I’d been verified and my initial withdrawal was processed in no time at all. Typically it took a while to come through, being a debit card withdrawal as dictated by the bonus terms, but it wasn’t any slower than debit card withdrawals elsewhere.
I’m weary regarding the customer support at this group due to some bad experiences in the past, although again, I accept I had my part to play in those earlier bad situations – I share a place with another gamer AND now share a building wide internet connection with over 90 flats, so I accept it is upto me to try and get ahead of the problems this can cause prior to starting to play anywhere… support were helpful when I got in touch and talked to them about my earlier issues and whilst only time will tell if any new problems could occur, everything looks good so far.
Hi CATAPULTAUDIO,
thank you for sharing your experience and for the good word spent for us.
We are really glad to read that you appreciated the experience within our Casino and pleased to see our loyal customers enjoying the time spent playing with us.
We always strive to grow in the fastest and better way possible and your review is showing us that we are following the right pattern.
Do not hesitate to contact us if you need assistance or information, we will be more than happy to help you further.
Regards,
Casino Gods Team
Good and fun games. Not much else positive to say about this casino................... STAY AWAY! Just another scam site out to get your money. They wil never process your withdrawals
The withdrawal is a friggin joke, mine had been pending for a week now with nothing happening, and the same stupid answers every time I ask support about it: We will address this to the department responsible... And still nothing happens.. STAY AWAY! If you are ever to win money in this casino. You will probably never ever see them in your bank account. BIG JOKE!!
Hi Gabbystar,
thanks for sharing with us your experience.
We are sorry to hear that you did not enjoy the experience within our Casino.
Please note that the withdrawal process can be influenced and eventually slowed down from the verification process. As mentioned in our T&C and accepted from you upon registration, every customer has to be verified: '5.5. The identity of the player will be verified upon registration, deposit and/or withdrawal as required by regulations. '
So sometimes regular checks can take a bit longer than usual.
Feel free to contact us to be always updated or if you need assistance.
Regards,
Casino Gods Team
There are not many positive things to say about this casino. Nice look on the website. The game search is good and I also won a lot of money. Live chat os fast.
The payout time is far too long for the 2019s. The bonus terms contain misleading information. Blueprint is missing. I don't recommend this casino because of these things.
Hi DOCTOR784,
thanks for taking the time to review us.
We are sorry to read that you did not appreciate some aspects of your experience within our casino.
We always appreciate customers sharing with us their experience because thanks to your point of view we can always grow and improve ourselves.
Let us point out that the withdrawal process depends can be influenced and slowed down by the verification process that follows a different pattern and has to be completed before processing any of the eventual pending withdrawal.
Regards,
Casino Gods team
This is the only important thing on this casino: Withdrawals.
And they do not work as they should. I am registered to 100's of gambling sites, and rarely they process everything so slow. No doubt, that they want players to get frustrated and cancel the withdrawals. Now if u answer that same old "but there are rules" Or something bout regulations, weird 95%of other casino sites got reasonable withdrawals times. With trustly, I am quite used to getting the money right away. On this site it has been days on "pending". This is ridiculous. All complaints are about too slow withdrawals, so you must know that Is a problem. At least it would be ethical to have option to lock withdrawals, if you don't wanna speed up the withdrawing process. But like I said, stalling the withdrawals is good for ur business as poor gambling addicts reverse the withdrawal and play it all away.
I lost 30euros so it most certainly isn't about the money. It's about having the decency to run gambling company with good moral. I will not play there anymore, and I strongly suggest that neither do you reading this post.
I much rather stick to good sites, which give me my winnings in minutes or hours, not several days. There are much better options people, stay away from this.
Hi OSTARIOSSI,
thank you for taking the time to share with us your experience within our Casino.
We checked your case and we can see that you requested the Withdrawal the and deleted it less than 12 hours later.
We are sorry to mention that but we would also remind you that, as per our T&C, 'The time taken for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered'
In addition, we are really sorry that you reversed the withdrawal and for this reason, we would like to invite you to have a look at our page https://www.casinogods.com/en-eu/responsiblegaming and let us know if you need further information.
Regards,
Casino Gods Team
Choice of games is fairly good, and it's not difficult to set up and account and get started. Online or mobile phone. All pretty standard expectations
As others have said, withdrawals and verification are difficult. The better casinos realize this is THE most important thing for customers. But at Casino Gods, prepare to have to chase, cajole, pester and hassle them for any withdrawals. And your verification documents will sit pending for an eternity until you again keep hassling them to get them sorted.
A process which could be done almost instantly is drawn out to ridiculous timescales.
If like me, these scenarios ring serious alarm bells when you're trying to withdraw, I would AVOID this site. I dont know if they're having financial problems or not, but its certainly not worth the risk when there are plenty of other online casinos out there that can just get you paid out without any difficulty every time.
Hi TVS,
Thanks for sharing with us your experience.
We are sorry to hear that you did not appreciate the experience within our casino but please bear in mind that as per our T&C every customer has to be verified upon registration, deposit or Withdrawal, like your case.
Note that the verification process follows a different pattern with a different timeframe than the Withdrawal process.
We know that sometimes the routine checks can take a bit longer than usual but we are always here to help you and give you further info or assistance when needed.
Feel free to contact us if you need more info.
Casino Gods Team
Allowed to play without any verification then upon winning was asked for id, utility bill, screenshot of PayPal account and a selfie of myself with passport.
72 hours to check verification docs
48 hour cash out times
Dear GINOG,
Thanks for sharing with us your feelings.
Please note that in our T&C, accepted by you upon registration, is stated that '5.5. The identity of the player will be verified upon registration, deposit and/or withdrawal as required by regulations.' Also, keep in mind that the time taken for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered.
Let us know if you need further information, in the meantime the Casino Gods Team wish you a lovely day ahead.
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+93
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There is nothing to like about casino gods. The games are good but they are all available on better sites. Customer service isn't customer service. Nope not 1 positive
Far to much to list. Withdrawl times are a joke. Takes ages to get your money and can't call it customer service as that's non existing and scripted. They put £2083 in my account. I made the withdrawal 01/12/22. I then deposited and continued playing. The site went down and when it reopened my account it was closed. I received an email YESTERDAY..... telling me it was an alleged error. They said I committed fraud but using some of it and trying to withdraw the rest. WOW what an allegation to make. That is why they closed my account and I'm yet to get anywhere regarding my 100% legit balance. No apology or explanation just accused of fraud because of their own apparent error. Stay clear of genesis Global who run many of these sites. Just read reviews on other sites about them and make your own mind up but personally I'm delighted they are leaving the UK.