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Casino Estrella

Our Rating CasinoRank
7.1/10
CasinoRank
Player Rating 36 reviews
6.5/10
36 reviews
Complaint Response 7 complaints
3 days avg. 7 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live chat
  • Easy navigation
What we don’t like
  • Less withdrawal methods than deposit methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Estrella Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinoestrella.com
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Spanish, French
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports

Casino Estrella is an online casino with an elegant, starry theme and numerous instant-play games from several software platforms. It is powered by Betsoft, NextGen Gaming, Leander Games, and Microgaming, as well as a live dealer suite. The site is fully licensed by the government of Curacao. It's also one of limited online casinos that were awarded our exclusive Certificate of Trust.

Restricted Countries

Casino Estrella is unable to offer games to players residing in the United States and its territories, China, Israel, South Korea, and all countries where online gambling is prohibited by law.

Mobile Gaming

Many of Casino Estrella's most popular games are available in a convenient mobile format. Players simply load the casino's website on their smartphone or tablet, and the mobile version will instantly appear. Currently, the mobile casino is compatible with most iOS and Android devices.

Security and Fairness

Players at Casino Estrella can rest assured that their details are always kept secure. The casino uses 128-bit SSL encryption on all of its pages, making all sensitive data unreadable at all times. This applies to both personal and financial information.

All of the games used by Casino Estrella have been audited several times for fairness and shown to be fair. While the site does not currently have any third-party audit seal, there is plenty of information available on other Microgaming and Betsoft sites to show that the games are all genuinely random. Hence, it's only natural this online casino is listed among our Certified Casinos.

StallCation

Complaints

Read the complaints other players have left for Casino Estrella. Learn more about complaints.

Show all complaints
Casino Estrella - Not allowing me to close my account and process withdrawals totaling $50,000 at the sane time
Helo askagmblers. Casino estrela, although sometimes i feel there a solid casino, but also trying to take me into circles to keep playing to make me lost funds. I have 50k pending withdrawals. I depsosited 12k of them which are my money.8k out of 50k has been approved. I requested them to close my account untill all my withdrawals were proccessed since they have only 1k per day 5k per week max withdrawals. I got a confirmation by email that i can do that and if i close my account finance dep. Will be able to proccess all withdrawals normaly.(attached is the email from maria) A week later i decided to go to chat and request to close account untill all withdrawals were proccessed. He said he will ask finance dep. He came back to me and said said yes it okay to do that( chat transcript attached) Then suddnly after a minute he said finance dep is only "advicing you" not to close account incase there will be delayment and forget to proccess withdrawals. I guaranteed him that i will come in to remind chat that i have a withdrawal today. Then "again" !! He said finance dep. Said they will freeze all withdrawals if account is freezed. (All chat transcript attached) How is that professional? How is that honest? Obviously there putting me into circles to keep playing and lose all. I will not continue playing untill all my money is in my account. Obviously thats playing me. Askgamblers please help me to know the truth as i am 100% feeling that all this is manipulating. Ps: they dont have anything in there terms&condi. Saying that i cant proccess witbdrawals while in a cooloff period. Attached all proofs.
staus Unresolved
$42000
Casino Estrella - Self-excluded in their sister casino, but opened account and lost 1060eur
I`m having big problems with gambling, and as a part of healing from it I have contacted an unknown number of casinos to exclude myself from them. Last night I had an reversion and searched AG for a welcome-bonusoffer. I choose Casino Estrella as it seemed good and offered a decent 100% wb. Long story short, as way to many times in the past I emptied my wallet. Lets cut to the case: Today I found that this casino belongs to the same group (Starfish-media) as one of the casinos I earlier have excluded myself from, Lucky31. First of all, it should not be possible to open one account when you're excluded from a casino group. Second, If I had won and requested a withdrawal, I'm convinced they would have turned the ex against me and void any winnings. There`s no reason to gamble if you can`t win... Well, below is the dialogue between Estrella and me and attached image displays dialogue between Lucky21 and me. On Wed, Jul 29, 2015 at 3:17 AM, wrote: Hi! After some research Im surprised to find out that Estrella belongs to the Starfish-media group, who also owns Lucky 31 which im self-excluded from due to my bad gambling habits and problems. I clearly Asked Lucky31 the 9th may ty to be excluded also from the group aswell. Therefore, I demand to get all of last nights deposits refunded to my account asap. Please transfer it all to my skrill account xxx. Estrella`s reply: Dear xxxxx, I'm really sorry about this inconvenience and the issue you're experiencing. However, please note that CasinoEstrella and Lucky31 manage different databases; for that reason you have to inform each casino of the group about your gambling problems so we can take action about it. We have already closed this account and it will never be reopened again but unfortunately we can't make a refund since we weren't aware about your gambling issues. Kind regards, xxxx -I insist to continue the dialogue here. As it clearly appears from the attached screenshot I asked for an exclusion from both Lucky31 and the rest of the group. Why wasn`t I informed about the different databases by Lucky31? Tell me again how you won`t lay down, huh?
staus Resolved

Complaint Statistics

Resolved 5
Avg. Amount $ 6,984
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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Player rating
6.5/10 36 reviews

Top reviews from our players

Estrella Shines Bright In The Dark, But Costs a Bit More To Shine.

Casino Estrella caught my sparkling eyes with their attention-grabbing welcome bonus which is a 100% match bonus up to $75 plus 100 free spins divided into 20 for 5 days. The wagering involved had 30x for deposit + bonus.

I went on to take the cool plunge and deposited the minimum $30 via Interac. However, I was a bit surprised when the amount was processed in US dollars, costing me around $42 CAD. What was once a small price to pay became a bit more costly, I figured.

With my bankroll topped up and matched which can be claimed separately via the bonus section (clicking the bonus information/super points too goes there as well), I had my sights set on the Air Dice leaderboard contest in my forum for the chance to win a share of EUR prizes.

Using welcome bonus on Estrella, I hit the slots hard for hours, chasing those high multipliers. Book of Bloodlines and Curvy Corsairs (that one's a real saucy slot! 170 free spins total upon a bonus trigger lol) treated me well with 159x and 113.2x hits respectively. Unfortunately, it wasn't enough to crack the top 3 on the Air Dice leaderboard, with the leaders racking up insane multipliers of 896x, 422.4x and 238x. Maybe next time!

While I didn't take down a leaderboard prize, the welcome offer on Estrella itself was quite rewarding. I appreciated that the 100 free spins were split into 5 daily instalments of 20 each into 5 different slots. It's nice to space them out in case Lady Luck decides to play around for a few days.

Another perk at Estrella is their super points store. You can redeem rewards starting at just 5,000 points for 5 free spins, all the way up to 50,000 points for 50 free spins. It's a great way to extend your play without further deposits. It is a lot of points to accumulate
from such gameplay though.

Overall, Casino Estrella is a refreshing online casino with good game variety and promotions. Be wary as the minimum deposit processed is in USD so it cost me a tad more for us from the "north" (whispers: just across the border). But the quality of offers and the ability to be able to claim these bonuses separately as opposed to having the bonus added automatically altogether makes it a worthwhile nomination for consideration!

I don't know why my account is in USD or perhaps upon registration that was the only option I don't remember but playing on Casino Estrella would question myself if I should come back for another chance.

The 50,000 SP for 10% reload is quite questionable. Not sure if this is wager-free or if it comes with wagering requirements. If I did rack up 50,000 SP it would be on either the 50 free spins at 40k SP or the 5 EUR in bonus money for the same SP price.

Casino Estrella has all of the great games you can ask for and they are supplemented with good exciting bonuses. Speaking of bonuses, the requirements aren’t actually too high so it’s cool.

Transactions take too long and it’s worrying. I really wish there are so much more reassurance that I can get my money sometime soon past the 24-hour limit. Fixing this issue can take Casino Estrella so much more for gamblers like me.

Casino Estrella is a good 8 star casino.
It fulfills most of the 5 important things, a good casino needs. But there is space for improvement.
- Great selection of slot games, that don't lag!
- Fast verification (took me less than 48 hours), but they need more specific documents than other casinos (for example: My bank statement wasn't good enough, because my bank doesn't colorize the printed paper, so I needed to get an additional letter from my bank).
- The withdrawal was fast (around 24 hours after verification), but the 1.000€ per day limit is way too low. My 3.000€ win is split in 3 installments, which shouldn't happen with withdrawals under 10.000.
- You can set individual daily/weekly/monthly deposit limits on your own.
- The chat is very friendly.

In total, it's a very good casino that can be recommended.
But there are some points that needs be improved.

Dear GOTTESMISSIONAR, We really appreciate you taking the time out to share your experience with us. Before any further do, congratulations on your winnings! :) Thank you for all the complements mentioned and certainly, with your help and feedback improvements will come along. It is good to hear that you like the design and game selection we have on offer though! Looking forward to having you around. Meanwhile, I wish you a lovely day & be safe! Best Regards, Sam CasinoEstrella Team

user avatar

Good games with many slots and table games. They got NetEnt games, which is cool. I played here like five times but I think I’ll not play here again because everything is complicated.

Casino Estrella is the most disappointing online casino I’ve ever played. I just wasted my time and money for a troublesome casino. I can’t believe that I lost sleep for this casino. Not user-friendly and totally irritating. The withdrawals are very slow. I have to wait for many days before receiving my wins. I really don’t like waiting, I want everything at once. I came here to play and have fun but these guys behind this casino are ruining my day.

Dear Super Clarke We really appreciate you taking the time out to share your experience with us. We are very sorry that we did not exceed your expectations as a Casino, or either on the Payout time-frame. However, We're pleased to congratulate you on your winnings generated on CasinoEstrella. Furthermore. we are willing to review your case and check carefully what happened. Our Financial Department & Verification Team is always working around the clock to provide better ways to please our players and have those sorted in record timing. Kindly contact our support by email ([email protected]) informing your full name & email address which you have registered with us. Please address the email to "Sam" and I will analyze your case personally and make sure we work on an instant solution or prevent this from happening again. Once again, we appreciate your feedback. Hope to see you at our Casino, again. Best Regards, Sam CasinoEstella

user avatar

Disgusting experience playing here as they offer gambling in Spain.

I am in a gamblers self-exclussion national list called General Register of Gaming Access Bans (RGIAJ). As per the Spanish Law (Ley 13/2011, de 27 de mayo, de regulación del juego) they were obliged to cross check my data in the list and never accept my registration.

They operate in Spain with a Curaçao license that is not valid to offer gambling services in Spain.

Dear Crawfall, I inform you that our Group has one of the Licenses regulated under the respective laws of Curaçao eGaming, holder of Master Gaming License CEG-IP / 2014-0112, This specific license allows us to operate on selected destinations. I take the opportunity to remind you, one of the Brands Managed by the same group was not affected by your complaints or online threads, as you simply stated by your last correspondences, as you have received your withdrawal of 1.500€. That certainly proves the license we hold has nothing to do with your intentions as we are trusted and respectful towards our players, business & responsibilities no matter the path you choose. We are very proud and grateful for the business we offer and the joy shared with our players. We wish you the best in the future. Regards, CasinoEstrella Team

user avatar

Good games. Ok verification time, 1 Day. Very friendly support and chat.

Payout takes forever. Made a withdrawal sunday to my creditcard. Got a mail next Day saying I need to use bank transfer. I made a new withdrawal to bank transfer monday. Wednesday my payout was still pending. Send them a mail, Got a fast and very friendly reply that They where Sorry for the delay, but They would speed it up. 5 hours later nothing new, I send another mail. Then I Got the message that bank transfer will take up to 72 hours. Ok, no prob. Now its more than 75 hours since I asked for my funds and now They tell me it will take up to 5 more days! The support is all very friendly, but it seems like They don't wanna pay.

Dear MA1969 We really appreciate you taking the time out to share your experience with us. We are very sorry that we did not exceed your expectations on the payout timing. Having that said, we are willing to review your withdrawal and check carefully what happened. Kindly contact our support by email ([email protected]) informing your full name & email address which you have registered with us. Please address the email to "Sam" and I will analyze your case personally and make sure we work on an instant solution. Once again, we apologize for the delay in your payout. Best Regards, Sam CasinoEstella

user avatar

Good interface
Nice range of games
Withdrawal process, while not fast, wasn't complicated

Bad bonus package, compared with other casinos
Sometimes glitchy games (but could have been just from my experience)

Thank you so much for your kind words, Gaio. We really appreciate you taking the time out to share your experience with us. Our Marketing Department is working around the clock to bring more bonus and advantages to all of our Customers. Currently, we have a Jackpot Race, a Treasure Hunt, Monday Spins and of course our Welcome Bonus. Stay with us and shortly some new Promotions will be released. We look forward to having you again with us! Boa sorte! Cumprimentos, Sam CasinoEstrella

user avatar

Copy of casino extra. Worse even. Still got netent, fast to play.

All of it. Typical white label with bad offers sent via email, not for vips. Nothing there, slow to pay. Seems to look for excuses not to pay winnings on time. Takes at least 7-10 days to get paid when requesting.

HI CASINOBOY. It seems you were not happy with our casino, due to the many bad reviews you made. We do validate withdrawals in 3 days, then, depending on your payment method, it can be instant or it can take up to 5 working days. Should you give us your email address, we can have a look at your account and assist you the best way possible. Kind regards, Franck, CasinoEstrella Team

user avatar

I've found casino-estrella has respectable bonuses and occasional promotions which they could have more of. Other than that, I find it to be a very average casino with its mediocre selection of games.

Hi CISEAGL, Thanks for this review and those 8 Stars ! We are happy you enjoyed our bonuses & promotions, more will be coming very soon! Also, we do not understand your comment about our game selection! We have 6 different providers for the live games, and more than 105 tables, with different buy-ins & tables. Our slots selection has 8 different providers, with more than 780 games that you can play on the site. Finally, there are 5 different providers for the non-live casino games, and more than 60 tables, including the scratch games. Should you have any request regarding our games selection, feel free to email us and give us your feedback, it will be much appreciated. Kind Regards, The DublinBet Team

user avatar

- Selection of games are good
- Many slots and live casino games
- TV live games

- Super slow withdrawal processing. Players don't like to wait more than 24h to receive the winnings.
- Live chat Customer support is not available 24/7.
- Super high wagering requirements
- Site design is not user friendly

Hello WILUHOXECA, Thanks for this review. We have indeed more than 10 different providers, which allows us to have many different games on our site. We understand that the withdrawal delays are not ideal for you, but we are very clear about this, either on our site or here, on askgamblers. We couldn't find your account, if you have any queries, feel free to come on our live chat. This live chat is open everyday from 11am until midnight (CET).You can assure this on our " Customer Service" tab. You can send us email 24/7, we do answer them all the time. Our wagering requirements are equal to a large amount of online casinos, this is an online casinos specificity. Regarding the not user friendly site, this is the first time we have a bad feedback on our new interface. We changed it few months ago, and most of our customer like it. Should you give us any feedback, we can forward your opinion to our technical team. Best regards, The CasinoEstrella Team

user avatar

Casino Estrella News

Read all news about Casino Estrella, check for updates and stay tuned for exclusive bonuses.

Have a Summertime Surprise at Casino Estrella With Daily Free Spins
Promotion Have a Summertime Surprise at Casino Estrella With Daily Free Spins

What's better than a hot summer day? Well, a summer day filled with Free Spins, of course. Lucky for you, that's exactly what Casino Estrella has in store this July.The Summertime Surprise PromotionIf you'd like to get some extra spins for the online slots of the week, you'll be happy to know that the Summertime Surprise promotion will give you what you're looking for.Until 31 July, you can get between 10 and 40 Free Spins by depositing at least €30 / $30 / MXN 600 / CLP 25,500 / PEN 120.Deposit and play at Casino Estrella to get between 10 and 40 Free Spins the next day.If you deposit the minimum required amount of €30, the Free Spins will be credited to your account the next day.How to Participate in the Summertime Surprise Promotion?If you want to take advantage of this summer promotion at Casino Estrella, follow these steps:If you don't have one yet, register an account at Casino Estrella;Deposit at least €30 / $30 / MXN 600 / CLP 25,500 / PEN 120;Receive between 10 and 40 Free Spins the next day;Use them in the slot of the week.Be sure to read the terms and conditions before participating in this promotion.About Casino EstrellaCasino Estrella has welcomed players from all over the world, including players from Latin America, for over 10 years. The online casino is available in Spanish and offers a large number of payment methods, although it only accepts euros and US dollars as currency.Players will be happy to know that withdrawals here are fast, and the maximum withdrawal limit is €20,000 per month.For additional information, please read our full Casino Estrella review.

Easter Just Got More Exciting With Wazdan’s Easter Drop
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Find your golden egg this Easter at Wazdan's network of casinos, such as Casino Estrella and Loki Casino, and get a share of the €150,000 prize pool! Let's get into all the details of this festive bunny and egg promotion.Mysterious Easter DropTaking place at some of the best online casinos, this tournament runs until 16 April and is powered by Wazdan's Mystery Drop network.Wazdan's Easter Drop tournament is underway, and you can join now to get your share of the €150,000 prize pool!This is an excellent opportunity to play some of your favourite Wazdan slots and fill your basket with very nice prizes. Just in time for the Easter holidays!How to Participate in the Easter Drop PromotionThe way to participate in this fantastic tournament is to play selected Wazdan games such as Sizzling Eggs Collect to Infinity slot, Power of Gods: Valhalla Hold the Jackpot slot, Magic Eggs slot, Dwarfs Fortune Hold the Jackpot slot, Power of Sun: Svarog Hold the Jackpot Cash Infinity and many others.And that's it! Points are "mysteriously" earned by players who wager on qualifying slots at any Wazdan casino that chooses to participate in the promotion. There is no minimum wager required to participate in this promotion.Cash prizes do not include any wagering requirements and will be paid in full within 72 hours of the end of the promotion.So, treat yourself to some Easter goodies, but always make sure you're gambling responsibly, and good luck!

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