Casino Estrella - Delayed withdrawal for 2 weeks

Dear @bryyy,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear BRYYY,
Firstly we would like to congratulate you on your winnings!

Secondly, thank you for taking the time to share your experience with us, even though the unexpected delay on your withdrawal compromised the entire experience at our Casino.

I have looked into your withdrawal personally and I have the confirmation, the withdrawal has been paid out 5 days ago.
In case you need the document, do not hesitate to contact our Customer Support by email and ask for Sam.

Furthermore, I would certainly expect the withdrawal to reach your bank account this week, the latest beginning of the following week.
Once again, apologies for the delay.

Hoping to see you again at our Casino.

Best Regards,
Sam
CasinoEstrella

Hello,

Finally I got my 430 euros.

Thank you AskGamblers!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.