Casino Estrella - Still awaiting withdrawals

Dear Casey123,

After taking a closer look into your case and doing a deeper follow up with our payment provider, we managed to gather some clearer information regarding your delayed withdrawal situation.
As you have been informed by our customer support team, the last missing transaction of the two merged withdrawals (1650 + 2000 USD) should shortly be available on your bank account as it is already the case for the first one (1000 USD).

We apologize again for the additional delay and want to reassure you that since your profile is now fully verified (KYC) on our payment provider's side as well, you won't be subject to these verification anymore which will speed up the whole process for future payouts.

We thank you for your patience and remain available for any additional information.

Regards,
The CasinoEstrella Team

Dear @Casey123,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

I recieved the money today. I am glad to finally get the withdrawal but there were a lot of fees taken out ... Nearly 400 Usd taken out in fees , which is a lot of money. So I'm not overly happy with that either. In future I hope this casino pays withdrawals on time and look's into the large fees for Australian players. Thanks

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.