Cancellation of a winning bet and account closure

12 of December the casino sent my payment. They said 3 to 5 days max , now is mote than 17 days and only I had excuses, is the COVID situation , we have delays, but your payment was send on 12. I ask many times to check what happen and if they can sent me the prof of this, cuz my bank Said’s that is imposible , one transfer like this is 1/2 days max. Yesterday they for make longer this they ask me for my bank statement (not for verify the account) just to check if is true that I didn’t receive the money. That is ridiculous they know very well that the money still on ther side. I’m tired to ask for a manager to see if some one can help me and they said that is imposible this. Please help !!

Hello,

Casino Estrella approved my withdrawal 08.28, but I am still waiting my payment. Today is 09.10. I asked them about my money but they said that they have small delays with withdrawals. I think I will not get my money, because it's almost two weeks.

Maybe you could help me to get my money.

Helo askagmblers. Casino estrela, although sometimes i feel there a solid casino, but also trying to take me into circles to keep playing to make me lost funds. I have 50k pending withdrawals. I depsosited 12k of them which are my money.8k out of 50k has been approved. I requested them to close my account untill all my withdrawals were proccessed since they have only 1k per day 5k per week max withdrawals. I got a confirmation by email that i can do that and if i close my account finance dep. Will be able to proccess all withdrawals normaly.(attached is the email from maria) A week later i decided to go to chat and request to close account untill all withdrawals were proccessed. He said he will ask finance dep. He came back to me and said said yes it okay to do that( chat transcript attached) Then suddnly after a minute he said finance dep is only "advicing you" not to close account incase there will be delayment and forget to proccess withdrawals. I guaranteed him that i will come in to remind chat that i have a withdrawal today. Then "again" !! He said finance dep. Said they will freeze all withdrawals if account is freezed. (All chat transcript attached) How is that professional? How is that honest? Obviously there putting me into circles to keep playing and lose all. I will not continue playing untill all my money is in my account. Obviously thats playing me. Askgamblers please help me to know the truth as i am 100% feeling that all this is manipulating. Ps: they dont have anything in there terms&condi. Saying that i cant proccess witbdrawals while in a cooloff period. Attached all proofs.

This casino verified my account prior to withdrawal request so this wasn't a problem. My first withdrawal approval was on the the 10/11/16 of 1650 usd , my 2nd approved withdrawal of 2000 usd was on the 16/11/16 and my lastest (1000)on the 18/11/16. While I don't expect the lastest withdrawal to be in my account I do expect the others by now. They claim they have bank wired the money to me on those dates however this cannot be the case. I want the 4650usd I am owed from the casino. I have contacted my bank and there's no problems my end. They keep talking in circles to me and I'm not getting anyway. Can you help. Thanks

I`m having big problems with gambling, and as a part of healing from it I have contacted an unknown number of casinos to exclude myself from them. Last night I had an reversion and searched AG for a welcome-bonusoffer. I choose Casino Estrella as it seemed good and offered a decent 100% wb. Long story short, as way to many times in the past I emptied my wallet. Lets cut to the case: Today I found that this casino belongs to the same group (Starfish-media) as one of the casinos I earlier have excluded myself from, Lucky31. First of all, it should not be possible to open one account when you're excluded from a casino group. Second, If I had won and requested a withdrawal, I'm convinced they would have turned the ex against me and void any winnings. There`s no reason to gamble if you can`t win... Well, below is the dialogue between Estrella and me and attached image displays dialogue between Lucky21 and me. On Wed, Jul 29, 2015 at 3:17 AM, wrote: Hi! After some research Im surprised to find out that Estrella belongs to the Starfish-media group, who also owns Lucky 31 which im self-excluded from due to my bad gambling habits and problems. I clearly Asked Lucky31 the 9th may ty to be excluded also from the group aswell. Therefore, I demand to get all of last nights deposits refunded to my account asap. Please transfer it all to my skrill account xxx. Estrella`s reply: Dear xxxxx, I'm really sorry about this inconvenience and the issue you're experiencing. However, please note that CasinoEstrella and Lucky31 manage different databases; for that reason you have to inform each casino of the group about your gambling problems so we can take action about it. We have already closed this account and it will never be reopened again but unfortunately we can't make a refund since we weren't aware about your gambling issues. Kind regards, xxxx -I insist to continue the dialogue here. As it clearly appears from the attached screenshot I asked for an exclusion from both Lucky31 and the rest of the group. Why wasn`t I informed about the different databases by Lucky31? Tell me again how you won`t lay down, huh?

Dear Ask gamblers, I recently joined casino estrella depositing a few hundred pounds and did not take any bonuses. on Monday the 4th January 2015 I requested a withdrawal of 1000 euro. I had already sent in all my verification documents which I was informed was all in order. I hadn't received my winnings after a week so I contacted support and was told that they were changing payment provider and that payments would be made the following Monday. On that Monday I still hadn't received my winnings. I contacted support again who informed me that there was a delay however I was top of the list. I emailed support but didn't receive any reply. It is now Friday the 16th January still no payment and can't get a hold of casino estrella. I have been told lots of different stories. I have saved all of the live chats and other correspondence which shows the different stories. Can you please help me sort this?