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Casino Cruise is a brand operated under the Genesis Affiliate program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Casino Cruise

Player Rating 67 reviews
5.6/10
67 reviews
Complaint Response 104 complaints
2 days avg. 104 complaints
What we like
  • Licensed by UKGC
  • Mobile casino available
  • Live chat
  • Various currencies accepted
What we don’t like
  • Multiple country restrictions
  • Live chat facility not available round the clock
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

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Casino Cruise Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casinocruise.com
Established
2014
Licences
Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission
Affiliate Program
Languages
Arabic, English, Finnish, German, Norwegian, Swedish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Casino Cruise is an online casino that provides an array of casino games from Net Entertainment, MicrogamingNYX Interactive, Evolution Gaming, Quickspin and Play'n Go. No download is required as all of the games are available to play instantly through a compatible flash browser. Casino Cruise has adapted a 'Cruise Ship' theme with backdrops to make you feel like you are playing from your very own cruise ship guaranteeing you an effortless, first-class experience aboard the casino. The casino operates under the licenses of the UK Gambling Commission (UKGC), the Malta Gaming Authority (MGA) and the Swedish Gambling Authority.

Restricted Countries

Players from the United States of America and its territories, Australia, France and its territories, Spain, Denmark, Iran, Israel, Portugal, Romania and Turkey are not allowed to open their accounts at Casino Cruise. For the full list of restricted countries, please refer to the 'more casino details' section.

Virtual Games

Casino Cruise invite players to enjoy an exhilarating journey and thrilling round-the-world adventure which promises to be full of exciting games. The casino's catalogue offers over 1,200 games which include classic and video slots, table games and video poker, among others.

Video slots, like all the other games at the casino, are available to play instantly via a user-friendly interface. For easier navigation, players can use the casino's search facility to find a specific game. Some of the casinos most popular games include Book of Dead Slot, Gonzo's Quest SlotButterfly Staxx Slot and Jungle Spirit: Call of the Wild Slot.

Tables game fans will enjoy a great selection of titles. There is a huge range to choose from including the likes of Cyber Stud Poker, Super Fun 21, French Roulette and Baccarat.

Video poker enthusiasts can play the games like Deuces Wild, Joker Poker, Jacks or Better and All American.

Live Games

The casino boasts a live section, too, allowing players to enjoy live games like Roulette, Blackjack and Baccarat round the clock.

Mobile Casino

Thanks to the Casino Cruise mobile casino, players can access their favourite games on the go. With more than 500 games available on mobile devices, Casino Cruise makes spinning simpler or more fun.

Support

There is a good selection of support options available to all players here. Players choose between live chat (from 07:00 to 23:00 GMT), email support and telephone support. The casino provides international toll numbers for Austria, Canada, Malta and Australia. Players also have the option to request a call back from a customer service agent. You can also choose from a very good selection of FAQ's.

Security and Fairness

The casino uses the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to Casino Cruise is kept safe, secure and fully encrypted. A Random Number Generator (RNG) is utilized to ensure that performance is truly random.

StallCation

Complaints

Read the complaints other players have left for Casino Cruise. Learn more about complaints.

Show all complaints
Casino Cruise - Month holding withdrawal

ref:_00D20mceA._5006M1tnVnP:ref (Reference at Casino)

Where do I start.....

On the 18th of October, I set up an account with Casino Cruise.

I was not allowed to deposit due to documentation. I kindly sent all my documents, UK driver's license, Bank statement.

Had the confirmation back saying everything was fine on the 19th of Oct.

I then deposited then around £450 pounds and won £800 pounds. The withdrawal was 72 hours to review, which was fine. This then went over the allocated time frame, then I pushed customer service, within minutes I was asked to send a selfie with my driver's license, which I kindly did.

My account then was blocked I could not log in, they then advised I had a self-exclusion ban... I actually had that removed and kindly sent the certification from GamStop.

I still have not received any withdrawal from them, I continue to get the same email.

"Thank you for contacting Casino Cruise Support with your request.

I can see that your withdrawals are in the final stages of processing and you will be notified directly as soon as this has been completed. I apologize for the delay, I know it can be frustrating but rest assured it is being looked into.

Unfortunately, at the moment I do not have any further updates however I have alerted the relevant department to complete this for you as soon as possible.

I apologize for any inconvenience caused and thank you for your ongoing patience.

Thank you once again for contacting us and if you need anything else, do not hesitate to contact us. We are always happy to assist you"

This was a further 6 days ago, I emailed yesterday on the 16th of November still nothing.

I have lost the will to live on this, no casino can justify months of waiting and saying I am a top priority.

Thanks

staus Unresolved
£800

Complaint Statistics

Resolved 84
Avg. Amount $ 4,858
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
5.6/10 67 reviews

Top reviews from our players

Polite staff but unfortunately a bad experience this evening which is a shame as read good stuff about this casino.

Not a lot joined this evening. 4 hours playing slots enjoyable, then boom right at the start of a bonus feature logged out and told I had been self excluded because every matrix the group this casino belongs to ( who I have never heard of) own a casino I self excluded from some time ago. A confusing email from every matrix. I have emailed every matrix to try and get my funds over £90 ,no reply. Casino cruise say nothing to do with them.

Hi, sorry to hear - please PM me your username and email and i will try help.

user avatar
Inactive user
8/10

Casino Cruise is another in a series of new online casinos with a modern design which was established relatively recently, in 2014. Casino is licensed in Malta, and the owner is OddsMatrix Limited Casinos company. Topic casinos applies to a luxury cruise around the world, and the details on the website give a great overview of what players can expect when you join this gaming adventure. Although the novelty among the casinos, the fact is that they are owned by one of the renowned online casino operator. That was reason enough for me through NETELLER deposit € 400 last month at the casino.

Casino use software from the company Net Entertainment, Microgaming, Play'n Go, Nyx Interactive Gaming and VIVO. A small icon to the icon of each game means producers that account. Video slot machines are active category and are in most. Table games and video poker can be found in different versions, and there are the classic slot machines, jackpot games, live casino and other games. I was just at roulette achieved some of the biggest losses during online gambling, for a day game in half my deposit of 400 €, so I still adventure continued with the amount in the account of 190 €. I would single out two more slots such as Elements and Gonzo's Quest, everything else is not worth mentioning.

Casino Cruise uses high-grade SSL encryption technology to all of the personal and financial information is protected. Deposit options are numerous, because there are many, so that all players can easily choose the one that suits them. E-Wallets, credit and debit cards as well as bank transfers, all these options are available at this online casino, and are accepted and different currencies. You will notice one anchor to track users throughout the website and simply clicking on it will start a live chat. Recommendation to all players from me, try Casino Cruise.

Thanks for the great feedback. Glad you like our casino. Wish you better luck with your gaming.

user avatar

My registration in Cruise casino very fast and also were my first deposit because it is easy to navigate this site.

I found a good selections of games but luck was not with me.
I liked the variety of games they have and support was very pleasant.

Glad to read that you like the variety of games and navigation of the site. If you need assistance, please contact our support crew on live chat and of course I'm here on AG. Wish you better luck!

user avatar

Easy website to navigate around and awesome selection of games!

Glad to read your comments, thank you! If you need support, please contact our support agents on live chat and of course I'm here on AG. Good luck!

user avatar

Casino Cruise is an online casino that has a very simple design but good looking to choose any game you want to play, so many games you can choose from many casino games provider. I played at this casino and seems all are good and the point is you can trust this casino, also they are very generous to give you a lot of free spins at slot games.

Another good casino to play, even I never got any winning so far :)

Thanks for your kind review. You can PM me if you ever get stuck but I'm sure our support crew will take care of you. Good luck :)

user avatar

I found this casino from a review site that gave it some good reviews. I like the variety of games. I also find that the games load up quick which is nice. I haven't won anything to cash out yet so I am not able to comment on withdrawal speed.

Thanks for the good review. Please let me know how it goes with your first withdrawal. Good luck!

user avatar
Inactive user
10/10

Casino Cruise is fantastic! The site loads very fast if you're in Australia and the payout rate is amazing. I play here often and I've noticed that this casino website is always ranked highly on here.

Support isn't 24/7 but I've never really needed it.

Thanks for the good review! Our support agents also man the live chat, no robots :) so if you need help please try the only chat. Support is from 8 am to mid night GMT. Thanks again.

user avatar

Cool casino with best customer relationship + lot of promo to play and win.

Many thanks for the kind review. Glad you hear you are being treated well.

user avatar

I first joined Casino Cruise when I was searching for a new casino to play. It is operated and managed by EveryMatrix Ltd so I knew that it is a casino I can trust.

When I made my account I asked if I am eligible for their bonuses and they said that I am eligible. I made a deposit using their first deposit bonus which is 100% bonus plus 100 free spins in Starburst, which unfortunately you get them in the next five days, 20 spins per day. Since their minimum deposit is 20 I deposited 25 and with the bonus my balance was 50.

I saw that they also have got many other bonuses I can claim in my future deposits , like the 2nd, 3rd and 4th deposit bonus, a monthly splash bonus, Tuesday pool party, Friday freebies and they even have a promotion for a cruise, so I find their promotions pack really good.

In Casino Cruise the are many slots offered to play like Netent, Microgaming, Nyx Interactive andPlay'n GO so I had a large of pool of slots to play. I first opened my favorite slot Dead or Alive but I quick realized that I could play this game because it was restricted to be played with bonus and I felt sad. I read their terms and conditions of the bonus and I saw that there are many good slots that you can play with a bonus like Dead or Alive, Blood Suckers, The Wishmaster and many others a fact that I did not like much.

My game session lasted for three hours but i did not had any big win and I was not lucky but at least I had some hours of fun. My biggest win came in Jack and the Beanstalk where I won 17 euro in free spins but overall the slots were not in a good mood.

I have made a few deposits in Casino Cruise but I was not lucky to withdraw. I hope they will add Dead or Alive in the games that I can play with bonus balance in order to play more often here.

Hi, thanks for trying out our casino and for your detailed review. Yes, the DoA video slot game as a very high payout percentage making it very difficult to give additional bonus leverage for playing on this game. Hope you find our support crew to be helpfully and the site user friendly. Looking forward to seeing you back on aboard!

user avatar

I love playing at Casino Cruise because of the live games. This place more than any other really gives you that true casino feel. Add that to the instant play that they offer (surprising how many places don't offer this) and you've got a really good casino.

I was pretty stoked on the 100 free spin bonus as it got me started and I haven't had to deposit since. Payouts here are way higher than expected from slots.

Haven't tried out many other games yet but so far so good.

Thanks for the feedback, always good to hear positive feedback. Glad it's looking good so far. If you need anything, we have daily live support 8am - 10pm and if you get stuck ever you can always contact me on AG. Enjoy and best of luck!

user avatar

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