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Casino.com

Player Rating 73 Reviews
4.9/10
73 Reviews
Complaint Response 43 Complaints
3 days avg. 43 Complaints
What we like
  • Vide range of online casino games
  • Available in Flash and Download
  • Website offered in multiple languages
  • Live casino available
  • Mobile casino available
What we don’t like
  • Not accepting United States players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino.com Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casino.com
Established
2008
Licences
Gibraltar Regulatory Authority, Autonomous Administration of State Monopolies of Italy (AAMS)
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish, Ukrainian, French, Romanian, Turkish, Croatian, Arabic
Casino Type
Instant Play, Mobile, Live Casino

Casino.com is an online casino that offers hundreds of video slots and casino games by different providers, including Microgaming, Playtech and many others. The casino is committed to giving its players a fair and exciting gaming experience and monitors their Random Number Generator closely. Available in multiple languages, Casino.com is an entity of Mansion Casino Limited and is governed by Gibraltar Law and AAMS.

Restricted Countries

Unfortunately, the residents of certain countries will not be allowed to partake in real play gambling activities. The list of the limited countries includes: Australia, Russia, Lithuania, Antigua and Barbuda, Netherlands Antilles, Romania, Israel, France, Estonia, Cyprus, Bulgaria, Belgium, Turkey, Portugal, Macau, Libya, Philippines, Slovenia, Hong Kong, Spain, Austria, Hungary, Ireland, Czech Republic, Poland, Slovakia, Ukraine, United Kingdom and United States of America.

Mobile Gaming

Because the website is fully responsive, all players can access Casino.com from almost every screen of any compatible mobile device, whether it's an Android smartphone or an iOS device. By using a mobile casino, members can give numerous mobile slots a try, on the go.

Security and Fairness 

Casino.com take their players’ security and privacy very seriously, which is why they use a firewall and RSA 128-bit encryption technology to help ensure their members’ details are always safe and secure.

The casino guarantee fair gaming, trustworthy service and a great online casino experience. All of their games use a Random Number Generator (RNG) and feature clearly displayed payout percentages.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Casino.com. Learn more about complaints.

Show all complaints
Casino.com - Slow verification and waiting for my withdrawal 15 days already

UK/ So I signed up to casino.com on Friday 1st of July 2022. Deposited £20 and won £150 I requested for it to be withdrawn same day. I checked again and was still pending. 6 days later I did try the online verification but clearly didn’t work.

I then contacted them via the live chat 7/07/22 live chat took from 15:47 to 16:47 spoke to 2 different people (was an issue with my email address, accidentally spelt @hotmail.com as @hitmail.com) I then had a phone call to change this with an intrusive phone call with every single detail of my personal details. After the phone call I was told to send my details via email would take 48 hours to be verified and paid, next day Ian replied saying they got everything, then on the 12/07/22 I asked what’s taking so long. So they accepted my bank card but not my driving license or council tax bill (surely if it wasn’t accepted they’d let me know sooner but didn’t)

Next day 13/07/22 I sent a water bill and my driving license in Clear view. Now I won’t know till at least Monday if these have been accepted… It’s taken 2 weeks and a phone call, 2 live chats and 11 emails to try and get my funds, (I have the live chats screen recorded, phone call evidence and the emails) it shouldn’t be this difficult to get paid. I’ve asked to speak to complaints to be ignored twice and always receive an automatic reply ie thanks for sending details we’ll let you know in 48hrs etc

Also upon checking my credit file, which I do every month, they’ve done a soft search on the 1/07/22 so they clearly know I’m a legit person. They also won’t tell me why they’ve searched me. I’ve never had this done by any other casino (I personally find it odd).

I’ve also now had other casinos soft search me since even though I haven’t signed up to them.

staus Unresolved
£150
Casino.com - Easy to deposit and impossible to withdraw

I made a deposit on casino.com using my Revolut virtual VISA card, which was no problem. I won and finished the terms of condition for the bonus and landed on 28700 NOK which is around 2870 euro. This is when I first attempted to withdraw my money (23rd of July). Following just the regular process, I was asked to verify my account, they approved documents and I tried to trigger a withdraw again. They declined it claiming I cannot withdraw more than what I first deposited with my card (which was 2000 NOK). I spent an hour talking to support to figure out why but I never received a good explanation, just that I should try again, with 2000 NOK. This was also declined with this explanation from support(copied from chat)

"I see here the withdrawal failed because your CC7212 is not supported in Credit Fund Transfer, so our finance department advised if you can request the withdrawal via a different payment method so we can process it".

This is a straight up lie since I've made deposits on other sites and got my withdraw through my card details. I tried explaining this but they just simply denied that it was possible. I tried to make a new deposit with my mastercard instead. Unfortunately they don¨t take mastercard, customers support replied. They then adviced me that the only way possible for them is to send money through ecopayz. Unfortunately ecopayz is banned in norway and I'm norwegian. :)

So.

This site doesn't accept VISA, Mastercard or bank transfer to withdraw money (only to deposit). Chat makes you wait 10 minutes between every message and they straight up lie. I know my card supports Credit fund transfer since I used it on more than 3 different sites successfully after casino.com told me it doesn't.

I find no way of withdrawing my money, they told me that they would contact me if like a new method to withdraw funds is presented but since it's been about 2 months now I have no hope of ever getting my money.

Avoid this site at all cost they will never let you withdraw any money you deposit.

staus Resolved
kr2000

Complaint Statistics

Resolved 28
Avg. Amount $ 2,206
Avg. Complaint Duration 26 days
Avg. Response Time 3 days

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Player rating
4.9/10 73 reviews

Top reviews from our players

I started playing at this casino using the instant play feature. I thought it was too good to be true but I tried to register with real money anyway. I’m glad I did. I only play slots so I took advantage of the bonus. I was able to meet the wager requirement in no time.

I like their customer support too since they are very competent and was able to solve the issue very fast.

What I hate about the casino is the practice mode. Seriously? Why do we need to register when we just wanted to test out the right?

Overall, I’m very satisfied with this casino.

Absolutely nothing. Don't get sucked in by their 500% bonus people. Pure scam.

Not because of the wager requirement, u will not win anything.

Everything. Games are deplorable for iphone. Service is sub standard. They are licensed by Khanawakee. Avoid these casinos. Do not deposit here.

Requested withdrawal, heard nothing. Only when I caved in and reversed to play an agent popped up trying to get me to deposit for bonus, annoying when playing and can't see any lines on slots. Suggested a different way to submit files, which I did.

Managed to claw back £100 of £120. Nothing so again bored of waiting and lost it all and they have my documents which will never be of any good as I won't be depositing in this casino.

Inactive user
9/10

Recently I played at Casino.com,as I see there is little balance left in my account and I can’t remember at least one game that I played, but as luck isn’t on my side these last few days I have decided to stick with ND bonuses.

Today in my inbox I got a reward to celebrate 10 years of Casino.com. 10 dollars free, wager x 40, I checked the bonus terms and I was glad that all slots were included in this promotion without limits.

After seeing it is playtech powered I am sure I will deposit with this guys for sure. Their rating on AG is high too. I copied the bonus code and it was immediately added to my account. You can chose to play in download, instant and mobile mode, good job, because it is very important to fully satisfy the customer’s needs.

What caught my eye when opening video slots tab was Cat Queen their new game, 5 reels and 40 paylines, it must be nice. You can choose to bet as low as 0.1 up to 20 euros which is 800 euros total bet. 0.1 bet per line means 0.40 total bet, this could be my feature slot, I am not the high roller,at least not yet. 3 scatters gave me low winning of 1.50 euros , after I changed it to 30 paylines and lower my bet on 0.3. And scatter revealed free games for me. During those free spins I got twice 5 of a kind and my total win was about 6 euros. Again 5 of a kind during regular spins,38 paylines, my 0.02 bet gave me 2 euros. Next spin and 5 of a kind again, 4 euros win. Maximum win in this game is x 1000 deposit. 3, 4 or 5 scatter symbols will trigger 15 free games and I think this may be the promising slot. I see their game of the month is Great Blue and it can give x 10000 bet, so try it.

As I never had a withdrawal here I will give 9 out of 10 !

I decided to sign up at Casino.com about a week ago, after countless times of seeing their advertisements popping up, when I was downloading something onto my computer. At first, I didn't like the look of the page, but then I checked that it's one of playtech casinos, so I decided to try it. I signed up and made a small deposit- 20$. I didn't have any problems with the sign up or depositing.

I started with table games, as they are my favorite. I played blackjack. 6 lucky hands increased my balance to 38$, so I carried on with casino holdem, which unfortunately gave me only loss. I started with a 1$ bet and after 10 games my balance was back to 20$. I thought let's try european roulette, maybe it will bring me luck. I put bets on color red, even numbers and a few numbers that popped out t my mind. Unfortunately, I only re-won my bets and nothing more.

I played only few of their slots, because I like netent slots more, but I liked Hulk slot-it has 50 paylines and multiplieres, which can give you free games, but I was surprised that with 15 spins (each 0,50$ bet) I won only 1,60$. I had only 6$ left in my account and I decided to use them on black jack again. This time I lost all hands and ended my gambling session with a 0.

I have to say that I liked this casino and I do recommend it, but this is not my favorite playtech casino. I think that it is nice that they provide live chat and that they have live dealers. It is always a plus for me. A big minus for me was that I used instant play, and I had to wait long for the games to load, especially slots. So the lack of slots and technical problems are the reasons why I don't think Ill play there again soon.

Casino.com is powered by Playtech software, which I can say it’s not one of my favorite’s games, but when it comes to no deposit free chip, why not try. I saw this casino, when they were giving 10 euros as a welcome bonus, but since I am not that big fan of Playtech slots I never considered to deposit here. When I finished my verification I insert the code and when I signed in my 10 euros was in my account.

I stated to play Gladiator slot, but I lost 4 euros very quickly, so I started to play scratch cards. I never played scratch cards before, so I was really surprised, how can this game give you good winnings. I place my bet at 0.50 euros and after the 5 scratch cards I won 50 euros, well that was solid amount of winnings, so I can carry on playing any game. But maybe that was my mistake, because I carry on playing scratch cards and raised my bet to 1 euro.

The first 10 cards was empty or just 0.50 euros winnings and the I got another 10 euros ,so I was thinking that I might wagered the bonus if I continue playing this cards. I played for a while and I lost all the money on scratch cards, not even played 1 slot. Maybe I should changed the cards or played some slots, because I lost the money very fast, after I won those 50 Euros’ have never deposited here so far, but from then I got, 2 times via mail 2 no deposit free chips of 5 euros.Casino.com I think they have great promotions with good bonuses, but what I didn’t like theirs complaints, ok I know they are resolved, but till I don’t hear something good about them I will wait for a while. Good Luck!

Nothing but troubles and the phone staff are extremely rude and anything you do to try and verify your identity is not good enough, seems that they only like taking your money and don't want to pay you your winnings.

Casino.com very old and reputable playtech brand. This can be easy to understand from their domain name, casino.com, imagine how much such domain costs? I think such domain can cost more than few millions dollars, and therefore such casino get some trust from me automatically.

I join casino.com few years ago, when i found promotion at other side, where i was promised 25$ on my webmoney account if i wagered 2k in this casino. Why not, if i am anyway will deposit in this casino, and will make some wagering requirements, and 25$ free it is just another reason to join this casino. A bit of spoiler, but i was paid this 25$ on my webmoney account like was promised, and hassle free.

I made my first deposit which was 50$ and casino.com offers me 100% bonus, which give me 100$ to play with. I start gambling and can't think anything and think only about to make wagering requirements to get at least 25$ back from my 50$ deposit.

Things goes well from beginning, i played thai paradise, rome and glory, captain treasure pro, and this 3 games was really hot, i upped my balance to 400$ and wager about 1k. After this i continue playing this games, and clear my bonus with 200$ left. I request withdrawal, and with verification of my account i get money in 5 days, this is really long.

Also I get 25$ from affiliate, and it is was nice bonus.

I think casino.com is really decent and good brand, also they had nice bonuses, but lack of promotions, and withdrawals is really low. I rate casino.com with 6 stars. Problem of good and decent old casinos that they did not want to improve their withdrawals speed, and this is big mistake. I hope that one day such casino realize that this is really important, and start to make changes and improvements.

When I visited Casino.com again (I haven’t done that for a while) it came as a surprise as I found €81 on my account and honestly I had no clue how it got there. It intrigued me enough to try to figure out its history so I asked about it via chat. The member of their support team I was success to chat with enlightened me the amount was from a previous bonus and had no any further restriction and it was free to use to play or even for withdrawal. Of course I chose the second option though I still had no idea what was this bonus or when was it completed. I just couldn’t recall it at all however hard I wanted but I was so fired up to not spend my time with thinking about it.

I thought with this so-called unexpected money I was going to go after some big rewards and started to play on some Marvel games. After a quick sequence with Hulk and X-Men I changed to Ghost Rider that I’m the less familiar with among this group of slots. I don’t know why but I haven’t played with it too much – but a 5 of a kind winning only after 3 spins gave me back a x1000 of the line bet -was a little sign to break up this habit. I continued to play with €1 total bet but in the normal games I had never again a €20+ win but the free spins and Ghost Hunter bonus rounds were really great and sometimes came away from them with €50+ prizes. After 1 hour spent with it I noticed these extra features started to show up less and less often and were getting not so generous than before so I felt the time was to move on. I was failed again to enter the jackpot games but it was a good run though at Ghost Rider I missed a little the extras the other games have (like X-Men’s heroes-villains mode).

At the end of the night I requested a withdrawal the collected €300. It was a sweat 300 because it was so unexpected and came out of nowhere. The payout time was longer than I remembered (or hoped) it but almost in a week I got finally paid.

Good games…decent, informative support team…Great place to play Playtech games. Slow withdrawal time but other than that nothing real weaknesses.

Just to add to my last post . . .

I truly hope my first post is left in this thread, and I do hope that readers realize by the time spent writing that from my phone (lol) that it is a very informed opinion. I've spent hundreds of thousands in online gambling and have been doing so for ten years or more (whenever the industry started). It was not my intention to name-drop or promote any other site. It was my intention to contribute an honest, thorough and informed opinion.

Thanks!

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