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Casino.com

Player Rating 73 Reviews
4.9/10
73 Reviews
Complaint Response 43 Complaints
3 days avg. 43 Complaints
What we like
  • Vide range of online casino games
  • Available in Flash and Download
  • Website offered in multiple languages
  • Live casino available
  • Mobile casino available
What we don’t like
  • Not accepting United States players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino.com Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casino.com
Established
2008
Licences
Gibraltar Regulatory Authority, Autonomous Administration of State Monopolies of Italy (AAMS)
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish, Ukrainian, French, Romanian, Turkish, Croatian, Arabic
Casino Type
Instant Play, Mobile, Live Casino

Casino.com is an online casino that offers hundreds of video slots and casino games by different providers, including Microgaming, Playtech and many others. The casino is committed to giving its players a fair and exciting gaming experience and monitors their Random Number Generator closely. Available in multiple languages, Casino.com is an entity of Mansion Casino Limited and is governed by Gibraltar Law and AAMS.

Restricted Countries

Unfortunately, the residents of certain countries will not be allowed to partake in real play gambling activities. The list of the limited countries includes: Australia, Russia, Lithuania, Antigua and Barbuda, Netherlands Antilles, Romania, Israel, France, Estonia, Cyprus, Bulgaria, Belgium, Turkey, Portugal, Macau, Libya, Philippines, Slovenia, Hong Kong, Spain, Austria, Hungary, Ireland, Czech Republic, Poland, Slovakia, Ukraine, United Kingdom and United States of America.

Mobile Gaming

Because the website is fully responsive, all players can access Casino.com from almost every screen of any compatible mobile device, whether it's an Android smartphone or an iOS device. By using a mobile casino, members can give numerous mobile slots a try, on the go.

Security and Fairness 

Casino.com take their players’ security and privacy very seriously, which is why they use a firewall and RSA 128-bit encryption technology to help ensure their members’ details are always safe and secure.

The casino guarantee fair gaming, trustworthy service and a great online casino experience. All of their games use a Random Number Generator (RNG) and feature clearly displayed payout percentages.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Casino.com. Learn more about complaints.

Show all complaints
Casino.com - Slow verification and waiting for my withdrawal 15 days already

UK/ So I signed up to casino.com on Friday 1st of July 2022. Deposited £20 and won £150 I requested for it to be withdrawn same day. I checked again and was still pending. 6 days later I did try the online verification but clearly didn’t work.

I then contacted them via the live chat 7/07/22 live chat took from 15:47 to 16:47 spoke to 2 different people (was an issue with my email address, accidentally spelt @hotmail.com as @hitmail.com) I then had a phone call to change this with an intrusive phone call with every single detail of my personal details. After the phone call I was told to send my details via email would take 48 hours to be verified and paid, next day Ian replied saying they got everything, then on the 12/07/22 I asked what’s taking so long. So they accepted my bank card but not my driving license or council tax bill (surely if it wasn’t accepted they’d let me know sooner but didn’t)

Next day 13/07/22 I sent a water bill and my driving license in Clear view. Now I won’t know till at least Monday if these have been accepted… It’s taken 2 weeks and a phone call, 2 live chats and 11 emails to try and get my funds, (I have the live chats screen recorded, phone call evidence and the emails) it shouldn’t be this difficult to get paid. I’ve asked to speak to complaints to be ignored twice and always receive an automatic reply ie thanks for sending details we’ll let you know in 48hrs etc

Also upon checking my credit file, which I do every month, they’ve done a soft search on the 1/07/22 so they clearly know I’m a legit person. They also won’t tell me why they’ve searched me. I’ve never had this done by any other casino (I personally find it odd).

I’ve also now had other casinos soft search me since even though I haven’t signed up to them.

staus Unresolved
£150
Casino.com - Easy to deposit and impossible to withdraw

I made a deposit on casino.com using my Revolut virtual VISA card, which was no problem. I won and finished the terms of condition for the bonus and landed on 28700 NOK which is around 2870 euro. This is when I first attempted to withdraw my money (23rd of July). Following just the regular process, I was asked to verify my account, they approved documents and I tried to trigger a withdraw again. They declined it claiming I cannot withdraw more than what I first deposited with my card (which was 2000 NOK). I spent an hour talking to support to figure out why but I never received a good explanation, just that I should try again, with 2000 NOK. This was also declined with this explanation from support(copied from chat)

"I see here the withdrawal failed because your CC7212 is not supported in Credit Fund Transfer, so our finance department advised if you can request the withdrawal via a different payment method so we can process it".

This is a straight up lie since I've made deposits on other sites and got my withdraw through my card details. I tried explaining this but they just simply denied that it was possible. I tried to make a new deposit with my mastercard instead. Unfortunately they don¨t take mastercard, customers support replied. They then adviced me that the only way possible for them is to send money through ecopayz. Unfortunately ecopayz is banned in norway and I'm norwegian. :)

So.

This site doesn't accept VISA, Mastercard or bank transfer to withdraw money (only to deposit). Chat makes you wait 10 minutes between every message and they straight up lie. I know my card supports Credit fund transfer since I used it on more than 3 different sites successfully after casino.com told me it doesn't.

I find no way of withdrawing my money, they told me that they would contact me if like a new method to withdraw funds is presented but since it's been about 2 months now I have no hope of ever getting my money.

Avoid this site at all cost they will never let you withdraw any money you deposit.

staus Resolved
kr2000

Complaint Statistics

Resolved 28
Avg. Amount $ 2,206
Avg. Complaint Duration 26 days
Avg. Response Time 3 days

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Player rating
4.9/10 73 reviews

Top reviews from our players

Casino.com bills itself as an all UK casino, and that usually means better customer service and someone to talk to who speaks good English and knows their way around the casino. There is a minimum requirement of depositing £10 to get started, but you really need this amount to play unless you are just looking for one or two games. The games are based on Playtech and usually the minimum stakes are on the larger sides.Certainly there are no penny games like elsewhere. But for the more serious player its certainly somewhere to go. The casino looks good.I ended up checking out the craps table – just a hunch because I read somewhere that the best odds were to be found on the craps table. Of course, I don't play very often so that did not work out too well!

The game was good enough, although the sound effects and voices get grating after a while. Otherwise the other games seem like standard Playtech fair. They have a live casino if you want to gawk at some beauty playing (where do they get the girls from?). They even have the ubiquitous Marvel slots that you can play 50 lines on at a time (basically like playing 50 spins in one go). I recommend the highest you go is 10-20 otherwise you cannot tell if you are winning or not.

The bonuses are pretty good at this casino with just a plain old 40 x wager to get it out – not as good as some of the competition but still better than most.

Withdrawing the money was reasonable within 3 days so although I ended up losing money at this casino I think it was more a case of bad playing by me and bad luck as opposed to a bad casino.

I would rate the casino 7/10 – better bonuses and more game selection would have increased the score.

Casino.com is another casino powered by the very popular Playtech software. If you are new to online gambling then Playtech is a pretty good place to start and the majority of them just like this one only require a minimum deposit of £10. All Playtech casinos are run pretty much the same and share the same games although they may differ depending on the actual casino.

I have played at a lot of Playtech casinos and I cant really say this is any different to the rest of them. What annoys me slightly about this casino is their misleading offer on their home page of a first deposit match of 170%. When I first seen this I thought great its a little extra as opposed to the normal 100%. When I first started gambling I would just deposit on impulse without looking into things and reading terms and conditions and this casino was a classic example showing me that is the WRONG thing to do. I made a deposit of £10 and only received £10 free bonus money making it 100%. When I contacted live help they informed me the promotion was a deposit match up to 170%...in order to take full advantage you have to make a deposit of £100 or more! I have learnt from my mistakes. But still I wasn’t going to grumble at 100% as it was my own fault. Any bonus money here comes with a wagering requirement of forty times the bonus and deposit.

If you are thinking of making a deposit here Live Help will tell you the minimum deposit is £20 but it is not you can make a £10 deposit, I find this is the scenario at most Playtech Casinos.

Casino.com has both the instant flash player version and the download version, I played the instant version here but I do believe they have a bigger selection of games on their downloaded version. You can claim the deposit match on either of the versions of play.

Live help are friendly and polite here and will offer their assistance if you need it. They are quite pushy I find in getting you to make a deposit but overall they provide a good service.

I am registered and casino.com about month ago. I made deposit 50$ and start spinning. On this site when you registered live support came to you and made you some offers. I received 150% bonus, but wager was 45x( its big :( ). I download fantastic four and start spinning. After about 200 spins i hit 3 planets and got free spins.

In fantastic four free spins had 4 unique features:
1) invisible woman (if on 3 reel will be 3 woman). For 4 spins every woman on reels will increase your mulplier by 1x, and after this 4 spins you winning during this 4 spins will be multiplied by multiplier you won.
2) fire touch (fire man). On first reel for 4 spin come Megawild fire man, and on others reels very very often comes fire man. You can hit 4 time for 5 this symbol, and it will be very nice payout.
3) Stone man. For 4 spins every time when stone man on the reel, it stay on its place as wild, so you can hit on 4 spin very big money! My favorite feature ;)
4) Plastic man. For 4 spins every time when he come on reel, it becoming megawild. I don't like this feature :(
I played on this slots about 1000 spins, after it my balance was about 50$, and i move to gladiator ;)

Gladiator had free spins and bonus game when you hit 3 wild helms. Its nice bonus game that can increase your balance. Free spins come when 3 colliseum on the reel. After it you can try to choose in 4 lines: number of spins, multiplier, additional scater (you can choose 3 line rare), and 4 megawild. Unfortunately i lost my money on this slot.

I made few more deposit, played Great Blue, Iron Man, Incredible Hulk (very nice slot) and that's all. Never hit there something big, so does not made any withdrawals. But i never had problems with this casino.

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