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Casino.com

Player Rating 73 Reviews
4.9/10
73 Reviews
Complaint Response 43 Complaints
3 days avg. 43 Complaints
What we like
  • Vide range of online casino games
  • Available in Flash and Download
  • Website offered in multiple languages
  • Live casino available
  • Mobile casino available
What we don’t like
  • Not accepting United States players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino.com Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casino.com
Established
2008
Licences
Gibraltar Regulatory Authority, Autonomous Administration of State Monopolies of Italy (AAMS)
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish, Ukrainian, French, Romanian, Turkish, Croatian, Arabic
Casino Type
Instant Play, Mobile, Live Casino

Casino.com is an online casino that offers hundreds of video slots and casino games by different providers, including Microgaming, Playtech and many others. The casino is committed to giving its players a fair and exciting gaming experience and monitors their Random Number Generator closely. Available in multiple languages, Casino.com is an entity of Mansion Casino Limited and is governed by Gibraltar Law and AAMS.

Restricted Countries

Unfortunately, the residents of certain countries will not be allowed to partake in real play gambling activities. The list of the limited countries includes: Australia, Russia, Lithuania, Antigua and Barbuda, Netherlands Antilles, Romania, Israel, France, Estonia, Cyprus, Bulgaria, Belgium, Turkey, Portugal, Macau, Libya, Philippines, Slovenia, Hong Kong, Spain, Austria, Hungary, Ireland, Czech Republic, Poland, Slovakia, Ukraine, United Kingdom and United States of America.

Mobile Gaming

Because the website is fully responsive, all players can access Casino.com from almost every screen of any compatible mobile device, whether it's an Android smartphone or an iOS device. By using a mobile casino, members can give numerous mobile slots a try, on the go.

Security and Fairness 

Casino.com take their players’ security and privacy very seriously, which is why they use a firewall and RSA 128-bit encryption technology to help ensure their members’ details are always safe and secure.

The casino guarantee fair gaming, trustworthy service and a great online casino experience. All of their games use a Random Number Generator (RNG) and feature clearly displayed payout percentages.

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StallCation

Complaints

Read the complaints other players have left for Casino.com. Learn more about complaints.

Show all complaints
Casino.com - Slow verification and waiting for my withdrawal 15 days already

UK/ So I signed up to casino.com on Friday 1st of July 2022. Deposited £20 and won £150 I requested for it to be withdrawn same day. I checked again and was still pending. 6 days later I did try the online verification but clearly didn’t work.

I then contacted them via the live chat 7/07/22 live chat took from 15:47 to 16:47 spoke to 2 different people (was an issue with my email address, accidentally spelt @hotmail.com as @hitmail.com) I then had a phone call to change this with an intrusive phone call with every single detail of my personal details. After the phone call I was told to send my details via email would take 48 hours to be verified and paid, next day Ian replied saying they got everything, then on the 12/07/22 I asked what’s taking so long. So they accepted my bank card but not my driving license or council tax bill (surely if it wasn’t accepted they’d let me know sooner but didn’t)

Next day 13/07/22 I sent a water bill and my driving license in Clear view. Now I won’t know till at least Monday if these have been accepted… It’s taken 2 weeks and a phone call, 2 live chats and 11 emails to try and get my funds, (I have the live chats screen recorded, phone call evidence and the emails) it shouldn’t be this difficult to get paid. I’ve asked to speak to complaints to be ignored twice and always receive an automatic reply ie thanks for sending details we’ll let you know in 48hrs etc

Also upon checking my credit file, which I do every month, they’ve done a soft search on the 1/07/22 so they clearly know I’m a legit person. They also won’t tell me why they’ve searched me. I’ve never had this done by any other casino (I personally find it odd).

I’ve also now had other casinos soft search me since even though I haven’t signed up to them.

staus Unresolved
£150
Casino.com - Easy to deposit and impossible to withdraw

I made a deposit on casino.com using my Revolut virtual VISA card, which was no problem. I won and finished the terms of condition for the bonus and landed on 28700 NOK which is around 2870 euro. This is when I first attempted to withdraw my money (23rd of July). Following just the regular process, I was asked to verify my account, they approved documents and I tried to trigger a withdraw again. They declined it claiming I cannot withdraw more than what I first deposited with my card (which was 2000 NOK). I spent an hour talking to support to figure out why but I never received a good explanation, just that I should try again, with 2000 NOK. This was also declined with this explanation from support(copied from chat)

"I see here the withdrawal failed because your CC7212 is not supported in Credit Fund Transfer, so our finance department advised if you can request the withdrawal via a different payment method so we can process it".

This is a straight up lie since I've made deposits on other sites and got my withdraw through my card details. I tried explaining this but they just simply denied that it was possible. I tried to make a new deposit with my mastercard instead. Unfortunately they don¨t take mastercard, customers support replied. They then adviced me that the only way possible for them is to send money through ecopayz. Unfortunately ecopayz is banned in norway and I'm norwegian. :)

So.

This site doesn't accept VISA, Mastercard or bank transfer to withdraw money (only to deposit). Chat makes you wait 10 minutes between every message and they straight up lie. I know my card supports Credit fund transfer since I used it on more than 3 different sites successfully after casino.com told me it doesn't.

I find no way of withdrawing my money, they told me that they would contact me if like a new method to withdraw funds is presented but since it's been about 2 months now I have no hope of ever getting my money.

Avoid this site at all cost they will never let you withdraw any money you deposit.

staus Resolved
kr2000

Complaint Statistics

Resolved 28
Avg. Amount $ 2,206
Avg. Complaint Duration 26 days
Avg. Response Time 3 days

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Player rating
4.9/10 73 reviews

Top reviews from our players

Withdrawals are very, very hard to handle. Prepare to wait you're money more than 2 weeks.

First I sent asked documents, then I withdraw money, waited 72hour pending time, then they sent me email and told that they need some documents more and I sent them. Aaaand again 72h pending time, and weekend came so that doesnt count so.. lets see what happens next. And sorry for not using ' have to copypaste it everytime and im too lazy.

So first off I had created an acct here along time ago made numerous deposits which was getting me no where so I closed my acct down .. 3 years later I remembered this casino figured what the hell.. let's reopen and have some fun maybe my 3 year cooling period was gonna be a positive.

After all I did have a lot of fun as I'm quite a fan of playtech and not too many casinos out there carry this platform.

Now listen up folks I got really lucky managed to win big without use of a bonus. Didn't what one didn't get offered one nor would I take one. Made a 50 or 100 CAD deposit played pretty much all games but got lucky on the hulk.

Prior to this excitement I had sent my documentation and was told via email and chat that they were approved and all was dandy.

Now after carefully reading all reviews on here I'm getting little anxious as I better see the fruit of those winnings sooner then later.

The withdrawal time-frames are ridiculous I mean seriously you guys are probably the only casino out there that takes soo-o very long to process a withdrawal.

Let's hope you guys prove me wrong and get me my winnings sooner then later!!

Some good slot games and some good casino tables,

Terrible customer service, deceptive bonus offers and when trying to close accounts or withdraw full cash amounts from account they add further steps to make it as hard aspossible for you to do so, when using tablet or phone sometimes gets a bit laggy and requires restarting.

I vouch for these guys 100%. Respect their terms. They are clear!

I got paid into bank account in less than a week including weekend delay.

Games are perfect for iPhone. Over 100. Support is better than almost every casino listed here. Verified in less than a few hours.

Finally a PLAYTECH casino that is a cut above.

72 hour pending on withdrawals.

Lack of certain key games for iPhone

App from App Store only has 7 games.

Inactive user
8/10

Casino.com offer contains a huge number of games for online users, and the main focus is on the slots, which offers all the basics of the games that the casino has now. The legendary Playtech made sure the software that manages the casino, and as with many other of these platforms has over 450 popular titles, a variety of film and comic book adaptation. Most of the games here is graphically perfect, followed by a really clean sound that emphasizes the theme of which slot machines says. Playtech games are a combination of standard slot machines and table games, with jackpot prizes that often exceed the million dollar amount.

A few days ago I was playing Gold Rally progressive slot, where I tried to get at least to step up to the jackpot, which at the moment amounts to 2,650,000 dollars. Among the other slots, often playing Punisher slot as well as my favorite Incredible Hulk 50 lines. At the Gladiator slot at Casino.com instant play game yesterday I won about € 60 net profit in just a few minutes later all my money very quickly lost on Beach Life slot machine that brings also high jackpot of $ 830,000. Among other games, I often play roulette at times when there is excess money in the casino, but usually end up with 0 on the account.

Customer support is very good, which is something that is standard with Playtech casino group. From the possibility of contact offer you Live Chat, Phone call and e-mail form. I mostly use live chat, because it is logically the quickest and most direct when a problem occurs. I was making deposits only through Neteller, because in 90% of Playtech casino that is the only payment option that I use, and for NetEnt usually do it via Skrill account. From me all compliments for this casino that stands out for the simplicity of its name, but it is also just a place for everyone having a good time and earn some coin.

Numerous game selection. Easy online gameplay. Fast loading slot games.

Terrible customer support. Terrible pay out. Most selection of slots do not pay out at all. Weather you choose to bet $1.25 a spin or $15. The marvel Jackpot is a hoax. Probably the worst casino to play on, definitely not audited. Don't even bother. Go to another online casino that is fair.

Graphics are good, easy to find website, good bonuses offered

£20 no deposit sign up bonus isn't that as have to deposit £20 to withdraw, customer service is appalling, ID verification process is shocking, online support constantly crashes, quick to take money but withdrawal process takes forever, poor correspondence, uninformed or rude customer service staff-can't answer a question just hang up. Still awaiting a problem been resolved after emails and calls placed. Poor reviews online ranked 714 out of 800 casinos is shocking for a company with probably most wanted website address. Plenty of other problems.

Good games.

Do not play here! Customer service is appalling! Waiting for payment even if verified is a major hassle.

From experience stick with the casinos that process within 24hrs. If you play here you will be tearing your hair out over chasing your withdrawals!! If I had to score the casino it would be half a star for the games.

Casino.com is a very safe casino which is run by Playtech software. I can say that from my personal experience because I had about 7-8 withdrawals here without any problems. I am a little confused because this casino has an average grade of 5 here at AG. If it was up to me that grade should be at least 8 and maybe bigger.

The bonus offer for regular players is great and I am very pleased with that. You will often get emails from them with some good 200% match offers or more on your deposit.

Also their live chat support is pretty good and what's more important to me very fast. The only thing that bothers me a little is that while you play in some casino a live chat window will pop up and an operator will offer you some bonus. I really don’t like this because If I want to contact live chat support I will do that there is no need for them to contact me in this manner.

You can expect to get an email offer for a no deposit bonus from time to time from Casino.com. Off course to get an occasional no deposit bonus here you have to be a depositor. A friend of mine who joined this casino about the same time like me has never gotten a no deposit bonus offer from this casino. I guess the reason for that is not making deposits here in the casino.

The withdrawal process here isn't very fast but what matters is that I always got paid. All the withdrawals I made here were among 50 and 150 euros. That’s not a lot of money but also on the other hand I have never made a deposit here over 20 euros.

Overall:
Casino.com could be an even better casino when the withdrawal processes would be faster. Still like it is now this is a casino you can trust. I recommend this casino.

Play tech is my second favorite platform after the micro gaming and i guess every gambler will agree with this. Casino.com has been developed by play tech software and that is one of the main reasons i had joined this casino. I had gotten a 100% match up bonus for the deposit that i did on their casino site.

i had deposited 40 and got 40 from the casino and 80 was enough for me. I started with the hulk slot and did not reciprocate at all and the game was too tight and the variance was insane and i was betting 1 per spin and for 15-1 spins i got nothing so i decided to leave this game and went to black jack and was betting 2-3 per hand and some really good hands helped me increase me balance to 100$ and then i decided to play roulette but i am always choosing black color and numbers in line of 20 (like 21,22) and lost most of the time and in the end did some make up because of some good winnings.

I was not very happy with this game so to increase my balance i went to what i am best at Hold em and some good Bad beats were given by me to other players or may be it was just my day that it happened in my favor and my balance was 160$ now and i had removed the bonus money in the beginning only. I tried some more slots but was not really happy with the outcome so in the end i decided to leave this casino with
whatever i had and requested a withdrawal of 180 and i got that money in 4 days and i think this is too slow and they need to work on this other than that this is a fine casino with good return on money.

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