Casino.com

I like the huge selection of games, they are fun to play and also the selection of the jackpot games ( lots of different games with many bonuses ) very easy to make a deposit and start playing.

They have a policy for maximum deposit and it's annoying. When I go to a physical casino, they don't tap on my shoulder to say: hey you have gambled too much, you need to leave. I understand that they want to protect the players but I think it's my choice if I want to gamble my money. Almost 2 week's ago, I have contacted my vip host to ask her what document they need from me so I can continue playing there. She asks me for a pay stub and credit card statement that I provide without hesitation. She tell's me that it could take up to 3 business days to review the documents. After almost a week, I sent her an email to ask if she have news for me and no reply from her part... After a few days, I send a second email and still no reply and a few days later, the third email and still the same story. Very very disappointed.

Casino.com

vor 4 Jahren

Hello,

We are happy to hear that you are enjoying our website !

As a responsible gaming provider our main priority is to ensure a safe environment for all of our customers. In that sense, we always want to engage a conversation with our players to make sure that they are playing responsibly and within their boundaries of comfort.

In regards to the documents requested for the update of the account, please keep in mind that we are doing our best to handle those as soon possible and when there is an update, we will make sure to contact you on the spot.

In case you have any more questions, you can always contact us via email at [email protected] or Live Chat and we will be more than happy to help.

Best regards,
The Casino.com Team

Casino.com has never done wrong, so download and play along, before you vote coz if not them then your voting wrong (in my own opinion to be fair:)
Forget all these other sites that are giving away free spins and bribing you to vote for them in the AskGamblers vote for this years best casino. But without the offering of free spins and just the great live chat customer support alone makes #1 and I started this time with $5 free bonus on the magic cauldron game which I wagered and made up to $300 on and then the 5$ bonus on Age of Gods the Norse legends and won off my wagering and won $230 withdrawable funds and now I have a total of $600+ funds I can now withdraw all with the help of live support Rachel who knows exactly how to help and makes sure to look into anything before submitting things for your sake so you don't lose your remaining balance and me being fully verified member already I can withdraw with no delays except for the maybe 2 day waiting period as the list of withdraws are long and they go in line of the withdraw query list. Not to mention in the past I have also won $5000+ while playing one game and I never play max bet and I ended up cashing out just over $4000 so I left some money to still play with and again won another $2000 which at that point I got greedy and ended up reversing my withdrawal and playing the remainder of funds but I have won all that with no more than a minimum deposit always of either $30 or less. The volatility rate on all games is great not just on free spins to win you over I believe this casino to be the most fairly paid out site amongst any i have ever played and paid into. They may not have free sign up spins or stuff like that but if your an avid player like me that doesn't deposit more than the minimum required usually each time, then they remember that and you'll get emails with $5 free casino plays sometimes $20 on certain games but once that's wagered out then you can play any game and cash out whatever funds won beyond the wagering amount and do not bet more than $5 per bet while your in a bonus coz I think it applies to most casinos but if you do that they remove your bonus and usually it will remove any funds won with that bonus until the bonus money is wagered and fully clear. I must say I have never had an issue with live chat they always seem to be on the customers side and looking out for a players best interest but Rachel went above and beyond and she was quick yet efficient and to the point where I didn't have to wait long at all for a response every site should have a live agent like Rachel who makes the whole experience that much better. Ask Gamblers website and Casino, if you haven't already tried it please do before you make your vote! Remember again its Casino.com which has been for the last 3 years in a row and I am sure with more to come my #1 site by far, so thanks guys for keeping it real you truly are the best no matter what anyone says and no matter what offers other sites are trying to win you over with you guys are genuine and have been around long enough to build a good name for yourself which you have done in my eyes truly. From the number of slots to the number of Live casino games and table games you'll never get bored with Casino.com where I believe the odds are in the customers favor or well has been in mine at least! Thanks and keep it up guys! Your #1 FAN, Kristen Lee, that's me! (aka: MissMurked:)

What do you dislike? Some of the lack of deposit limits I wish they would accept neosurf if not already but I am pretty sure they don't accept that and another thing is I wish like they were the oldPlaynow.com website: that once you made a withdrawal and pressed accept then that was it the funds were gone (into your choice of withdrawal method of course) and none of this "Reverse Withdrawal Option" in hopes we can lose our monies and reverse the withdrawal in progress so that they hopefully got us reversing them all that, we don't even end up following thru with our withdrawals; that's the only 'Con' I cant seem to find on this website once its withdrawn that's it till the next two days max when its already in your account and then if you choose to re deposit a bit of money with those funds then go from there other than that I cant find much too wrong with this site at all the payouts are great and fair. There is never any more than a 30 second wait when wanting to contact your 24/7 live chat and the fairness I find in the game is outstanding not just for free spinners who are testing out the games that make you win you win constantly deposit or not I think its one of the most fair and highest paying out online / mobile casino.

Casino.com

vor 4 Jahren

Hello,

Thanks for sharing your experience, it’s great to hear your feedback!

We aim to provide our players with the best service and we look forward to seeing you again.

Best Regards,

The Casino.com Team

Massive selection of games. Has almost all the ones I play, which is rare as generally I was using different sites for different games. Chat are quick and friendly. Nice layout also. Decent bonus with good terms on top of this. Easy to find various areas of account, and history.

5 working days for withdrawal is the worst I have seen anywhere. Currently waiting for first withdrawal and apparently this could be delayed even further as 72 hours for verification documents. Positives currently massively outweigh negative (given its the Only problem) hence sticking with it, but the withdrawal time is quite shocking for today!

Casino.com

vor 4 Jahren

Hello GAVF83,

Thanks for sharing your experience, it’s great to hear your feedback!

Our withdrawal time frames are displayed on our website within the withdrawal section, however, we always strive to process these as quickly possible.

We aim to provide our players with the best service and we look forward to seeing you again.

Best Regards,

The Casino.com Team

Very good customer support, fast with replies and give bonuses.
Game selection is solid, especially for non live-games with good odds like Blackjack surrender.
Fast withdrawals.

Sometimes difficult to deposit by card as it's treating it as a cash withdrawal.
Some Game Shows aren't available.
It would be better if the live game selection was wider.

Casino.com

vor 4 Jahren

Hello LML56,

Thanks for sharing your experience, it’s great to hear your feedback!

We aim to provide our players with the best service and we look forward to seeing you again.

Best Regards,

The Casino.com Team

Best casino what I played yet, fast transactions, good staff and ofc great games.
Recommend to all

Casino.com

vor 6 Jahren

Dear SHVECSK,

Thank you for your feedback, we are happy to hear you are pleased with our casino!

We strive to provide the best service and games for all of our customers.
If you would like to discuss your experience further, please contact us at [email protected]

Best regards,
Casino.com

Best Casino played on, next day payouts and they never ask for ID once biggest payout was for £1700 and got that next day.
Very helpful and friendly team to correspond with. Got some really good achievable bonuses that you can earn, free spins and bonus money etc. Live casino has both Netent & Evoloution games. All you can ask from a casino is fair games, you not always going win but you got have a fair chance and that when you do win you get the money you have requested to withdraw. Wishmaker games are fair and have good returns and you will always get your withdraw request the next day so what more can you ask for? Played on a lot of casinos but this is the the best or joint best casino online I have played on. EndoftheRainbow - Mr D Horsted

Never anyone on chat until 12pm mid-day, so if you h
ad a question at 5am it wont be answered for seven hours but that's the only grumble I can think of.

Casino.com

vor 6 Jahren

Dear Mr. Horsted,

Thanks for sharing your positive feedback with us.

We aim to provide our members with the ultimate experience and are pleased to hear your comments!

Looking forward to seeing you again.

Best regards,

Casino.com

This is by far the best online casino I have ever played. I have never had a problem here since day 1. The live chat people are amazing. They have various deposits and withdrawal methods... and thanks a lot for having EasyEFT method, its easier for us South Africans. I have always received my withdrawals in the said time. They have never disappointed me. Please guys keep up the good job. Most online casinos could learn a thing or two from you. I tried to look for Casino.com to vote for it as the best casino but it wasnt on that list but to me, you deserve to be the best casino.

I wish you had more game providers like Pragmatic Play and others so that I dont get to play these other horrible casinos which dont even have a ZAR currency. Please add as many games as possible. Thats the only thing thats holding your one star. 😊

Casino.com

vor 6 Jahren

Hello TSHADEE,

Thank you for being a loyal customer and for your positive feedback.

We are continuously adding new game providers and will take your request into consideration.

Looking forward to seeing you again!

Best regards,
Casino.com

I have been joined on casino.com for few months now and I have enjoyed the experience and the atmosphere, they have wonderful customer service, they are helpful to resolve your problem immediately. I have even called them on the phone and they were great even to call me back and follow up on the issue and It was resolved. The withdraw takes about 5 days, but they will pay you. They ask for your verification it is a part of there process as long as you have all information and documentation that it is transparent, you should be ok. Same goes as if you loose a bank card or need one replaced, follow the verification process. Utmost very friendly dealers makes you feel comfortable very relaxing.

Casino.com

vor 6 Jahren

Hello,

Thank you for taking the time to share your feedback, we are happy to hear about your positive experience with us!

We always aim to deliver the best service for our customers and we look forward to seeing you again soon.

Kind Regards,
Casino.com

The staff are very helpful, probably the best I have dealt with at any casino. I even made a joke one day that made it sound like I may have a problem and the staff member seemed genuinely concerned (got worried I was going to have a ban imposed because of a dumb joke but the heart was in the right place). They even helped me deal with an issue j was having with a third party payment processor when it prob would have been in their bottom lines best interest to do otherwise.

Decent promos running all the time and a loyalty point system worth something.

Shout out to Ben K. My boy on the front lines of the live chat (haha but they are all really great honestly)

Not an amazing veriety although recently has inproved leaps and bounds. It would be a 10/10 if they added a few more premium developers.

Casino.com

vor 6 Jahren

Hello,

Thanks for sharing your positive experience, we strive to provide our members with the ultimate experience and are happy to hear your feedback!

Looking forward to seeing you again!

Best regards,
Casino.com

Quite a good selection of games.
Support are relatively helpful...

Really disappointing withdrawal time. I have previously made a withdrawal and was told I was completely verified.. on my second withdrawal was notified (only after I checked with support) that I would need to verify my card (not asked for previously) have now sent but am waiting confirmation of further verification and also still have my withdrawal pending... very disappointing, I had previously sent everything I believed was required.. I am now sat waiting and hoping I receive my funds some time this week... probably going to close my account once my withdrawal is finally processed

Casino.com

vor 6 Jahren

Hello ,

Thank you for your feedback.

We are happy to confirm that your withdrawal was initiated yesterday and processed today.

Owing to industry regulation, all customers submitting withdrawal requests must provide us with valid identification.

Casino.com aim to deliver the best service, so please get in touch with us directly if you require any further assistance.

Kind regards,

Casino.com

I opened an account on Sunday evening after reading good reviews about casino.com. Deposited £100. then £50.00 and then another £50.00 whilst playing Blackjack. Wasn't really feeling it, and decided to call it a day and withdraw funds back to my card when I was at £211.00 (up £11.00)
I was annoyed to receive an email saying it would take up to 4 days to process but took it on the chin. Can't tell you how angry I was to receive an email the next day saying that I now need to provide scans / faxes of photographic id, copies of utility bills and front and back scans of my credit card ! ! Sent an email to customer services who just repeated the demands and also said it was forbidden to deposit money and then withdraw without gameplay ?
I don't know how they thought the money grew by £11.00 without gameplay. I'm furious with them and am taking it to the gaming commission and anyone else relevant to this malpractice. What a shower of crooks

Casino.com

vor 6 Jahren

Hello,

We strive to process all withdrawal requests within the time frames referenced in our Withdrawal policy. Owing to industry regulation, all customers submitting withdrawal requests must provide us with valid identification and from time to time this aspect of the process may cause a delay.

Casino.com aim to deliver the best service, so please get in touch directly so we can help resolve any concerns.

Kind Regards,

Casino.com.

Great selection of games, had lots of fun playing

Withdrawal times are horrendous 3 days to process it in the hope that you cancel your withdrawal.
I've had same day processing from many casinos before, this is behind the times.

Get your withdrawal times faster and this would have have been full marks

Casino.com

vor 6 Jahren

Hello,

Thank you for your feedback.

Unfortunately, we are unable to identify your account in order to address the matter directly.

We strive to process all withdrawal requests within the time frames referenced in our Withdrawal policy. Owing to industry regulation, all customers submitting withdrawal requests must provide us with valid identification and from time to time this aspect of the process may cause a delay.

Casino.com aim to deliver the best service, so please get in touch directly so we can help resolve any concerns.

Kind Regards,

Casino.com

Customer service, game selection,site layout,live chat, response time

DON'T TAKE THE BONUS. They have one of the worst bonuses out there. I've played on numerous deposits. RNG is unfair. I tried the live roulette, it's blatantly magnetically controlled. Customer service is ok. I was playing with the penny roulette at 0.10 bets, I was at .80 and next thing you know my balance was $60 down. Sebastian.M told me I made a mistake. I religiously watch my bets, I'm not willing to agree I hit the double button 6 times by accident. Even if I did, the bet wouldn't add up, and I would have to of evened it out manually. This Casino is hurting for money, stay away from them.

Casino.com

vor 6 Jahren

Dear Customer,

As a licensed casino operator, we only offer games that have been rigorously tested, and our RNG is certified according to our licensing conditions. Due to this we are able to guarantee that we offer 100% fair gaming at all times.

We place great emphasis on customer experience at Mansion and we always welcome customer feedback, so if you’d like to continue this discussion, please contact us at [email protected].

Kind regards,

The Casino.com Team

Just terrible support from Sebastian M. After I get an email from Casino com,

You won’t hiss at this…

Our brand-new slot, Age of the Gods: Medusa & Monsters has just dropped at Casino.com – and we’re giving you 10 Super Spins* to check it out, just log in to claim.

I log in and of course no 10 free spins waiting on my acc......so I contacted live chat and was waiting for 15min and finally I get this every time I sent my details.

We did not hear from you for a while, so I will close the chat for now. Please contact us back, if any further assistance is required. Bye! Sebastian M.

Just terrible support and casino. Stay away guys.

Casino.com

vor 6 Jahren

Dear princekajuku,

We would like to thank you for escalating this matter to us as we place great emphasis on customer experience at Mansion and we welcome customer feedback as we strive to improve our services.

Having said that, as we had the chance to review your account and the correspondence you have exchanged with our Customer Support team, we note that, upon contacting us via the online chat facility, our colleague Sebastian has asked for your account details in order to locate your account and assist your query, to which you have failed to respond. Therefore, in order to make sure that all customers have access to our knowledgeable Customer Support team, we can only wait for customers to respond for a limited amount of time before the chat gets disconnected.

That being said, we hope you will acknowledge that the sought after bonus has been credited to your account, once you made successful contact with our Customer Support team.

Kind regards,
Casino.com

Good selection of games and fast customer service.

Have to send some documents for first withdrawal.
Withdrawal time takes about one week including pending but anyway they pay your winnings

Games could be fun if they ever paid, I have no other positive experiences with this casino.

Of all the casinos I play this is the biggest RIPOFF of them all, most recently = $200deposit spent in $2 spins total payout = $0.20

Unless you take and agree to their bonuses, you don't win. But if you do, you'll win but you can't withdraw it. When I started with this casino I had won $1500 I could not cash it out until I reached 500, but then they took 100 and offered me 400 then after a week jumping through hoops trying several methods they claimed they could not use the method chosen to try another and returned my withdraw (400 not the full 500) to my casino account.

DO NOT PLAY AT THIS CASINO THEY ARE NOTHING BUT A SCAM!!!

Good selection of games. I can't think of another positive

On sign up you receive 20 free spins and then any money you make can't be played on any game. Total waste of time and customer service give inaccurate advice. Far better sites out there. This is the worst one I've tried by far.

Worst customer service ever!!!!

After my first deposit I did not receive a welcome bonus. After chat they told me that I was not entitled to the bonus because I used Neteller. I had to use this because banktransfer did not work and Paypal was not available. Nevertheless according to them I had to use that to get the bonus. After a long chat the only thing they could offer was a 10 euro on my account and a new reload bonus.... As a frequent player I never ever been handled like this.

Good collection of slot games including some netent games too

Been member since 2006. Lately this casino has become extremely greedy. No benefit to be a VIP if you don't loose thousands euros per month. Ridiculous bonus offers for example max 25-50% deposit bonus or useless free spins. Stay away from this greedy casino. There are 100x better playtech casinos that reward their players even those who don't bet big!

The software is ok and the layout is ok.I really don't have much else good to say

I deposited here and played my bonus money. I made one request from live chat and she told me whats what. I never made any attempts to withdraw money here but I got an email asking for papers and id. They stated that I have 7 days to comply or they will close my account. I have never been asked for this in all of the 50 casinos I played. I have withdrawn money and I have spent lots of money. I think this is an attempt to discourage me as a player because I had 200 spins on a daily divided by 20 spins per day. To make things worse it is a personal request 'for me' and not all players for no reason whatsoever.

Here is what they have in their policy.
Due to strict anti-money laundering requirements, we require one or more forms of documentation to verify your identity as set out above. If for a continuous period of 180 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your account will be removed and your account closed.

180 days for you or other players but 7 days for me. Why me? Not at all happy and will never play here again. I don't know how they got so many 5 stars. Worst $50 bucks I ever spent

Alot of good play tech games, quick smooth running site with a good layout. After reading negative reviews I was sceptical about whether or not I'd receive the 120pound withdrawal I'd made via PayPal, alot of people saying they struggled to get paid however after a few days pending I checked my account to see my money had been processed and my PayPal account had been credited. Absolutely no problem so I would have to say this site is trustworthy and reliable

The withdrawal system is not the best and you should have an option to upload documents via the site. 3 days pending is a long time to wait but if you don't mind waiting then go for it because as I mentioned previously this site is reliable and trustworthy

Games look nice. Apparently I need to write more in the box, problem is, I honestly don't have anything more to say on the positive side of things. This company/software is a con and a rip-off.

If you watch closely, you'll see that the games are charging more than advertised. For example you'll make a $5 bet which takes the money out of your balance, then when you lose another $5 will come out of your balance. I like playing craps, and their game is rigged, I've never seen so many 7s. Every time I play the game goes through stages where I place a point, then the next roll is a 7. This happens 4 to 5 times in a row, before I'll get a 6 to 7 dice run. But never more than 6 or 7 before another 7-out. I bought in with a 100% bonus, I figured the bonus money got spent first, I was wrong. So I went to cash out and it said that all my funds were gone and only bonus money was left. Anyway, this place is a total rip-off. Don't waste your time or money.

Some good bonuses, if you are able to wager them...

Their virtual roulette took 250 pounds with ZERO payout over 15 spins each covering at least 30% of the wheel. Maybe bad luck, maybe something more to it?

ID verification is a nightmare, they state up to 72 hours where in fact it took little over a week. Free spins worth of 40 pounds which I was entitled to were rejected as they have expired - where as my account was locked due to the verification process, which was delayed by them. How convenient. Was NOT offered a compensation.

Will not be returning, stay away.

Fun Casino with a good variety of games and bonuses.

Very slow on payout. I withdrew £ 100 and they asked for my drivers license which I provided and they approved. 4 days later the money is still sitting in casino saying "waiting" . I contacted support they told me it takes up to 8 working days for it to be processed. Well other casinos I play on pay out within 1-3 days. The customer service person was rude and said I needed a little patience. Well I wont put any money into this casino ever again.

the selection of games is not bad and the design of the site is good. But nothing special.

Support is not good. Tell you they have live chat but they don't. They have technical problems. I waiting now for 1 week to enter my account but still not working because they have technical issues and the support can't even help me. I write them 3 times and they tell every time how to log in. LOL. Maybe they think I'm stupid at all. Why they have a support if they do nothing.