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Casino.com

VERYGOOD 8.1
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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

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Casino.com Review

  • Vide range of online casino games
  • Available in Flash and Download
  • Website offered in multiple languages
  • Live casino available
  • Mobile casino available
  • Not accepting United States players
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General info & Latest Promos
Website http://www.casino.com
Established 2008
Owner Mansion Europe Holdings Ltd.
Casino Promotion Casino.com: 100% up to £100 + 200 Bonus Spins

Casino.com is an online casino that offers hundreds of video slots and casino games by different providers, including Microgaming, Playtech and many others. The casino is committed to giving its players a fair and exciting gaming experience and monitors their Random Number Generator closely. Available in multiple languages, Casino.com is an entity of Mansion Casino Limited and is governed by Gibraltar Law, AAMS and the UK Gambling Commission.

Restricted Countries

Unfortunately, the residents of certain countries will not be allowed to partake in real play gambling activities. The list of the limited countries includes: Australia, Russia, Lithuania, Antigua and Barbuda, Netherlands Antilles, Romania, Israel, France, Estonia, Cyprus, Bulgaria, Belgium, Turkey, Portugal, Macau, Libya, Philippines, Slovenia, Hong Kong, Spain, Austria, Hungary, Ireland, Czech Republic, Poland, Slovakia, Ukraine and the United States of America. 

Virtual Games

Casino.com offers a multitude of video slots starting with Irish Luck slot, Great Blue slot, Wild Spirit Slot, and Silent Samurai slot. Some of the other titles available are Party Line slot, Fountain of Youth slot, Haunted House slot, Tropic Reels slot, Golden Tour slot.

Likewise, at Casino.com you will find an array of table games like Wild Viking, Mini Roulette, Pontoon and 21 Duel Blackjack. Video poker games at Casino.com include 50-Line Jacks or Better, 10's or Better, Joker Poker, and Megajacks.

In addition, players can try out some of Casino.com's many arcade games like Keno Xperiment, Penalty Shootout, Around the World, and Genie's HiLo Jackpot. 

Live Games

When it comes to live gaming, Casino.com supports a list of live casino games such as Live Blackjack, Live Sic Bo, Live Baccarat, and Live Mahjong Pai Gow.

Mobile Gaming

Because the website is fully responsive, all players can access Casino.com from almost every screen of any compatible mobile device, whether it's an Android smartphone or an iOS device. By using a mobile casino, members can give numerous mobile slots a try, on the go.

Support

Friendly customer support agents at Casino.com are available day and night, all year round. In case players face any issues regarding their accounts, the support team can be reached via UK Free Phone, an international number or by email. 

Security and Fairness 

Casino.com take their players’ security and privacy very seriously, which is why they use a firewall and RSA 128-bit encryption technology to help ensure their members’ details are always safe and secure.

The casino guarantee fair gaming, trustworthy service and a great online casino experience. All of their games use a Random Number Generator (RNG) and feature clearly displayed payout percentages.

Screenshot

Casino details
More Casino Details More details
  • Website

    http://www.casino.com
  • Software

    Playtech, Blueprint Gaming, Eyecon, Just For The Win, Microgaming, NetEnt, Play'n GO, Pragmatic Play, Quickspin, Realistic Games, Red Tiger Gaming
  • Deposit Methods

    EcoPayz, Maestro, MasterCard, Neteller, PayPal, Paysafe Card, Visa, Skrill, WebMoney, Bank Wire Transfer, Citadel Instant Banking, Boleto, Lobanet, SafetyPay, AstroPay Card, Sofort, Bitcoin, Boku, MuchBetter, Interac, iDebit, instaDebit, GiroPay, Neosurf, Easy EFT, Nordea, Euteller, Zimpler, Trustly, Rapid Transfer
  • Withdrawal Methods

    Maestro, Neteller, Visa, Skrill, Bank Wire Transfer, WebMoney, Interac, iDebit, instaDebit, MasterCard, EcoPayz, Rapid Transfer, Trustly
  • Withdrawal Times

    EWallets: 24-72 hours

    Card Payments: 3-5 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 0-5 days

  • Withdrawal Limit

    EUR/GBP 15,000 per month
  • Affiliate Program

    Mansion Affiliates
  • Restricted Countries

    • Afghanistan
    • Antigua and Barbuda
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Austria
    • Belgium
    • Bolivia
    • Bulgaria
    • Burundi
    • Cambodia
    • Central African Republic
    • China
    • Colombia
    • Congo
    • Croatia
    • Cyprus
    • Czech Republic
    • Ecuador
    • Egypt
    • Eritrea
    • Estonia
    • Ethiopia
    • France
    • Gaza Strip
    • Germany [1]
      • Schleswig-Holstein
    • Greece
    • Guatemala
    • Haiti
    • Hong Kong
    • Hungary
    • India
    • Indonesia
    • Iran
    • Iraq
    • Ireland
    • Israel
    • Japan
    • Kyrgyzstan
    • Laos
    • Latvia
    • Liberia
    • Libya
    • Lithuania
    • Macau
    • Malaysia
    • Mexico
    • Myanmar [Burma]
    • Netherlands
    • Netherlands Antilles
    • Nicaragua
    • Nigeria
    • North Korea
    • Pakistan
    • Palestinian Territories
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Russia
    • Sierra Leone
    • Singapore
    • Slovakia
    • Slovenia
    • Somalia
    • South Korea
    • South Sudan
    • Spain
    • Sudan
    • Sweden
    • Switzerland
    • Syria
    • Tajikistan
    • Thailand
    • Turkey
    • Turkmenistan
    • Uganda
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Vanuatu
    • Venezuela
    • Vietnam
    • Yemen
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Publicly audited
  • Currencies

    Canadian dollars, Euros, New Zealand dollars, Norwegian kroner, British pounds sterling, South African Rand, US dollars
  • Languages

    English, Finnish, German, Norwegian, Portuguese, Spanish, Ukrainian, French, Romanian, Turkish, Croatian, Arabic
  • Licences

    Gibraltar Regulatory Authority, AAMS Italy, UK Gambling Commission
  • Company

    Mansion Europe Holdings Ltd.
  • Established

    2008
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

    Support (UK Toll Free) Telephone: 0800 9012 483

    Support (International) Telephone: +350 200 44793

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Casino.com Reviews by Players

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stallion24 2 reviews
Canada
Reviewed on August 6, 2021

LIKED

I like the huge selection of games, they are fun to play and also the selection of the jackpot games ( lots of different games with many bonuses ) very easy to make a deposit and start playing.

DISLIKED

They have a policy for maximum deposit and it's annoying. When I go to a physical casino, they don't tap on my shoulder to say: hey you have gambled too much, you need to leave. I understand that they want to protect the players but I think it's my choice if I want to gamble my money. Almost 2 week's ago, I have contacted my vip host to ask her what document they need from me so I can continue playing there. She asks me for a pay stub and credit card statement that I provide without hesitation. She tell's me that it could take up to 3 business days to review the documents. After almost a week, I sent her an email to ask if she have news for me and no reply from her part... After a few days, I send a second email and still no reply and a few days later, the third email and still the same story. Very very disappointed.
CASINO.COM REPLIED ON AUGUST 10, 2021
Hello,

We are happy to hear that you are enjoying our website !

As a responsible gaming provider our main priority is to ensure a safe environment for all of our customers. In that sense, we always want to engage a conversation with our players to make sure that they are playing responsibly and within their boundaries of comfort.

In regards to the documents requested for the update of the account, please keep in mind that we are doing our best to handle those as soon possible and when there is an update, we will make sure to contact you on the spot.

In case you have any more questions, you can always contact us via email at support@casino.com or Live Chat and we will be more than happy to help.

Best regards,
The Casino.com Team
MissMurked 5 reviews
Canada
Message
Reviewed on June 4, 2021

LIKED

Casino.com has never done wrong, so download and play along, before you vote coz if not them then your voting wrong (in my own opinion to be fair:)
Forget all these other sites that are giving away free spins and bribing you to vote for them in the AskGamblers vote for this years best casino. But without the offering of free spins and just the great live chat customer support alone makes #1 and I started this time with $5 free bonus on the magic cauldron game which I wagered and made up to $300 on and then the 5$ bonus on Age of Gods the Norse legends and won off my wagering and won $230 withdrawable funds and now I have a total of $600+ funds I can now withdraw all with the help of live support Rachel who knows exactly how to help and makes sure to look into anything before submitting things for your sake so you don't lose your remaining balance and me being fully verified member already I can withdraw with no delays except for the maybe 2 day waiting period as the list of withdraws are long and they go in line of the withdraw query list. Not to mention in the past I have also won $5000+ while playing one game and I never play max bet and I ended up cashing out just over $4000 so I left some money to still play with and again won another $2000 which at that point I got greedy and ended up reversing my withdrawal and playing the remainder of funds but I have won all that with no more than a minimum deposit always of either $30 or less. The volatility rate on all games is great not just on free spins to win you over I believe this casino to be the most fairly paid out site amongst any i have ever played and paid into. They may not have free sign up spins or stuff like that but if your an avid player like me that doesn't deposit more than the minimum required usually each time, then they remember that and you'll get emails with $5 free casino plays sometimes $20 on certain games but once that's wagered out then you can play any game and cash out whatever funds won beyond the wagering amount and do not bet more than $5 per bet while your in a bonus coz I think it applies to most casinos but if you do that they remove your bonus and usually it will remove any funds won with that bonus until the bonus money is wagered and fully clear. I must say I have never had an issue with live chat they always seem to be on the customers side and looking out for a players best interest but Rachel went above and beyond and she was quick yet efficient and to the point where I didn't have to wait long at all for a response every site should have a live agent like Rachel who makes the whole experience that much better. Ask Gamblers website and Casino, if you haven't already tried it please do before you make your vote! Remember again its Casino.com which has been for the last 3 years in a row and I am sure with more to come my #1 site by far, so thanks guys for keeping it real you truly are the best no matter what anyone says and no matter what offers other sites are trying to win you over with you guys are genuine and have been around long enough to build a good name for yourself which you have done in my eyes truly. From the number of slots to the number of Live casino games and table games you'll never get bored with Casino.com where I believe the odds are in the customers favor or well has been in mine at least! Thanks and keep it up guys! Your #1 FAN, Kristen Lee, that's me! (aka: MissMurked:)

DISLIKED

What do you dislike? Some of the lack of deposit limits I wish they would accept neosurf if not already but I am pretty sure they don't accept that and another thing is I wish like they were the oldPlaynow.com website: that once you made a withdrawal and pressed accept then that was it the funds were gone (into your choice of withdrawal method of course) and none of this "Reverse Withdrawal Option" in hopes we can lose our monies and reverse the withdrawal in progress so that they hopefully got us reversing them all that, we don't even end up following thru with our withdrawals; that's the only 'Con' I cant seem to find on this website once its withdrawn that's it till the next two days max when its already in your account and then if you choose to re deposit a bit of money with those funds then go from there other than that I cant find much too wrong with this site at all the payouts are great and fair. There is never any more than a 30 second wait when wanting to contact your 24/7 live chat and the fairness I find in the game is outstanding not just for free spinners who are testing out the games that make you win you win constantly deposit or not I think its one of the most fair and highest paying out online / mobile casino.
CASINO.COM REPLIED ON JUNE 4, 2021
Hello,

Thanks for sharing your experience, it’s great to hear your feedback!

We aim to provide our players with the best service and we look forward to seeing you again.

Best Regards,

The Casino.com Team
GavF83 1 review
Reviewed on October 19, 2020

LIKED

Massive selection of games. Has almost all the ones I play, which is rare as generally I was using different sites for different games. Chat are quick and friendly. Nice layout also. Decent bonus with good terms on top of this. Easy to find various areas of account, and history.

DISLIKED

5 working days for withdrawal is the worst I have seen anywhere. Currently waiting for first withdrawal and apparently this could be delayed even further as 72 hours for verification documents. Positives currently massively outweigh negative (given its the Only problem) hence sticking with it, but the withdrawal time is quite shocking for today!
CASINO.COM REPLIED ON OCTOBER 20, 2020
Hello GAVF83,

Thanks for sharing your experience, it’s great to hear your feedback!

Our withdrawal time frames are displayed on our website within the withdrawal section, however, we always strive to process these as quickly possible.

We aim to provide our players with the best service and we look forward to seeing you again.

Best Regards,

The Casino.com Team

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