Page 2 – Player Reviews for Casino.com

During 3 months I deposited $246,444.00 and withdrew $65,000.00. Almost 26%! Very very poor payout and return to player. In one session I lost 4000$, betting different bets with many spins,
Very lengthy withdrawal process, the 3 times I tried to withdraw money each time took at least 10 days.
In one case I had to complain on askgamblers.com to get my withdrawal finally processed.
My total net loss is 182,000.00 USD I asked for a partial cash back but that was rejected, casino.com reason was that I recived already cashback offer before.

I asked casino.com to share the 20 games I played with the lowest percentage payout but didn’t get a reply to my request.

Conclusion, I wouldn’t recommend casino.com to anyone, period.

Ok so I've a problem after problem with this site, the latest being that I was messaged with a free skin offer on lion spirit so I play my 10fs which are 20p a spin which is £2 worth of spins Which you would think is 40x £2 =£80 so I play an splat and manage ti play what u thought was passed the £80 and I had won £40 sou go to withdraw but I said £0 and under that was the watering I had left to play and my mouth dropped £2800 left to play mean Wooooow, scam or what. Anyway raging at this point due to being a paying customer, regularly, I go onto live chat and ask now eventually she said that wagering requirements roll over to the next bonus which means come off it how does that work and how is that ever gonna be fair gaming haha 😆 so I keep on at her and eventually she told me that players with £0 or £0.01p in thair account are asked ti contact us to reduce thair wagering requirement hahaha noooo never that can't be true surely if it is I'm guessing thair some sort of law against it because its false advertising and misleading and it's not In the t&Cs. I've checked all parts of it, anyways before I could even answer her back she ended the chat and this wouldn't be the first her name was biancca I think, but this end chat thing happens all the time, which tells me the customer service is awful aswell as the site acting against British law and regulations and believe me I'm reporting this to the ombudsman and commission with all my evidence, so to sum up everyone (stay clear, bonuses are pointless only thair to try entice you into playing for real acting against the law.

Casino.com is part of the Mansion group of casinos, which I believe can be trusted. They run the Playtech software however I noticed lately they acquired so many gaming providers, its not even funny. They have Netent, Pragmatic Play, Playtech, Red Tiger gaming and many more. One of the first Playtech casinos I have seen running the software with additional providers. I have seen 1 or 2 other that has Netent, but only that. The website design is nice and easy, however a lot of the menus. They orange of the site gives it a nice look.

I have signed up like 2 years ago, but never bothered to deposit. I have then received an email with a freebie and claimed it. To my surprise I completed wagering and had $70 for withdrawal, the max cash out was $100 with them. I clicked withdrawal and uploaded my documents.

While the withdrawal was pending, I contacted their support, which is actually 24 hours and quick to respond. I like the way they put you on hold and give you clear constructive answers. I enquired can I claim the welcome offer while withdraw is pending and they said yes.

I made deposit of $20 and claimed 200% bonus and 10 spins for a few days, you know how it is with spins being divided over x amount of days. I hate it, but still it was an offer I could not refuse. For some reason I lost everything within 45 minutes and just continued to wait for my withdrawal.

I waited and almost 2 days later my docs for approved, they I had to wait another 3 days of pending and finally on day 4, I was notified it was approved and the money was in my account a few hours later. Almost 6 days in total, however withdrawal verification I think it will take 3 business days maximum.

I like the slot and I play here every now and then, but if you are impatient and cannot wait for withdrawals, then I recommend you actually play some where else, as the pending period is 48 – 72 hours.

They should really get with the times and actually increase their withdrawal time speed. I think they should pay and process withdrawals with 24 hours, I still fail to understand why casinos are still taking more than 24 hours.

Best casino what I played yet, fast transactions, good staff and ofc great games.
Recommend to all

Best Casino played on, next day payouts and they never ask for ID once biggest payout was for £1700 and got that next day.
Very helpful and friendly team to correspond with. Got some really good achievable bonuses that you can earn, free spins and bonus money etc. Live casino has both Netent & Evoloution games. All you can ask from a casino is fair games, you not always going win but you got have a fair chance and that when you do win you get the money you have requested to withdraw. Wishmaker games are fair and have good returns and you will always get your withdraw request the next day so what more can you ask for? Played on a lot of casinos but this is the the best or joint best casino online I have played on. EndoftheRainbow - Mr D Horsted

Never anyone on chat until 12pm mid-day, so if you h
ad a question at 5am it wont be answered for seven hours but that's the only grumble I can think of.

This is by far the best online casino I have ever played. I have never had a problem here since day 1. The live chat people are amazing. They have various deposits and withdrawal methods... and thanks a lot for having EasyEFT method, its easier for us South Africans. I have always received my withdrawals in the said time. They have never disappointed me. Please guys keep up the good job. Most online casinos could learn a thing or two from you. I tried to look for Casino.com to vote for it as the best casino but it wasnt on that list but to me, you deserve to be the best casino.

I wish you had more game providers like Pragmatic Play and others so that I dont get to play these other horrible casinos which dont even have a ZAR currency. Please add as many games as possible. Thats the only thing thats holding your one star. 😊

I have been joined on casino.com for few months now and I have enjoyed the experience and the atmosphere, they have wonderful customer service, they are helpful to resolve your problem immediately. I have even called them on the phone and they were great even to call me back and follow up on the issue and It was resolved. The withdraw takes about 5 days, but they will pay you. They ask for your verification it is a part of there process as long as you have all information and documentation that it is transparent, you should be ok. Same goes as if you loose a bank card or need one replaced, follow the verification process. Utmost very friendly dealers makes you feel comfortable very relaxing.

The staff are very helpful, probably the best I have dealt with at any casino. I even made a joke one day that made it sound like I may have a problem and the staff member seemed genuinely concerned (got worried I was going to have a ban imposed because of a dumb joke but the heart was in the right place). They even helped me deal with an issue j was having with a third party payment processor when it prob would have been in their bottom lines best interest to do otherwise.

Decent promos running all the time and a loyalty point system worth something.

Shout out to Ben K. My boy on the front lines of the live chat (haha but they are all really great honestly)

Not an amazing veriety although recently has inproved leaps and bounds. It would be a 10/10 if they added a few more premium developers.

Quite a good selection of games.
Support are relatively helpful...

Really disappointing withdrawal time. I have previously made a withdrawal and was told I was completely verified.. on my second withdrawal was notified (only after I checked with support) that I would need to verify my card (not asked for previously) have now sent but am waiting confirmation of further verification and also still have my withdrawal pending... very disappointing, I had previously sent everything I believed was required.. I am now sat waiting and hoping I receive my funds some time this week... probably going to close my account once my withdrawal is finally processed

I opened an account on Sunday evening after reading good reviews about casino.com. Deposited £100. then £50.00 and then another £50.00 whilst playing Blackjack. Wasn't really feeling it, and decided to call it a day and withdraw funds back to my card when I was at £211.00 (up £11.00)
I was annoyed to receive an email saying it would take up to 4 days to process but took it on the chin. Can't tell you how angry I was to receive an email the next day saying that I now need to provide scans / faxes of photographic id, copies of utility bills and front and back scans of my credit card ! ! Sent an email to customer services who just repeated the demands and also said it was forbidden to deposit money and then withdraw without gameplay ?
I don't know how they thought the money grew by £11.00 without gameplay. I'm furious with them and am taking it to the gaming commission and anyone else relevant to this malpractice. What a shower of crooks

Great selection of games, had lots of fun playing

Withdrawal times are horrendous 3 days to process it in the hope that you cancel your withdrawal.
I've had same day processing from many casinos before, this is behind the times.

Get your withdrawal times faster and this would have have been full marks

Customer service, game selection,site layout,live chat, response time

DON'T TAKE THE BONUS. They have one of the worst bonuses out there. I've played on numerous deposits. RNG is unfair. I tried the live roulette, it's blatantly magnetically controlled. Customer service is ok. I was playing with the penny roulette at 0.10 bets, I was at .80 and next thing you know my balance was $60 down. Sebastian.M told me I made a mistake. I religiously watch my bets, I'm not willing to agree I hit the double button 6 times by accident. Even if I did, the bet wouldn't add up, and I would have to of evened it out manually. This Casino is hurting for money, stay away from them.

Just terrible support from Sebastian M. After I get an email from Casino com,

You won’t hiss at this…

Our brand-new slot, Age of the Gods: Medusa & Monsters has just dropped at Casino.com – and we’re giving you 10 Super Spins* to check it out, just log in to claim.

I log in and of course no 10 free spins waiting on my acc......so I contacted live chat and was waiting for 15min and finally I get this every time I sent my details.

We did not hear from you for a while, so I will close the chat for now. Please contact us back, if any further assistance is required. Bye! Sebastian M.

Just terrible support and casino. Stay away guys.

Good selection of games and fast customer service.

Have to send some documents for first withdrawal.
Withdrawal time takes about one week including pending but anyway they pay your winnings

Games could be fun if they ever paid, I have no other positive experiences with this casino.

Of all the casinos I play this is the biggest RIPOFF of them all, most recently = $200deposit spent in $2 spins total payout = $0.20

Unless you take and agree to their bonuses, you don't win. But if you do, you'll win but you can't withdraw it. When I started with this casino I had won $1500 I could not cash it out until I reached 500, but then they took 100 and offered me 400 then after a week jumping through hoops trying several methods they claimed they could not use the method chosen to try another and returned my withdraw (400 not the full 500) to my casino account.

DO NOT PLAY AT THIS CASINO THEY ARE NOTHING BUT A SCAM!!!

Good selection of games. I can't think of another positive

On sign up you receive 20 free spins and then any money you make can't be played on any game. Total waste of time and customer service give inaccurate advice. Far better sites out there. This is the worst one I've tried by far.

Worst customer service ever!!!!

After my first deposit I did not receive a welcome bonus. After chat they told me that I was not entitled to the bonus because I used Neteller. I had to use this because banktransfer did not work and Paypal was not available. Nevertheless according to them I had to use that to get the bonus. After a long chat the only thing they could offer was a 10 euro on my account and a new reload bonus.... As a frequent player I never ever been handled like this.

Good collection of slot games including some netent games too

Been member since 2006. Lately this casino has become extremely greedy. No benefit to be a VIP if you don't loose thousands euros per month. Ridiculous bonus offers for example max 25-50% deposit bonus or useless free spins. Stay away from this greedy casino. There are 100x better playtech casinos that reward their players even those who don't bet big!

The software is ok and the layout is ok.I really don't have much else good to say

I deposited here and played my bonus money. I made one request from live chat and she told me whats what. I never made any attempts to withdraw money here but I got an email asking for papers and id. They stated that I have 7 days to comply or they will close my account. I have never been asked for this in all of the 50 casinos I played. I have withdrawn money and I have spent lots of money. I think this is an attempt to discourage me as a player because I had 200 spins on a daily divided by 20 spins per day. To make things worse it is a personal request 'for me' and not all players for no reason whatsoever.

Here is what they have in their policy.
Due to strict anti-money laundering requirements, we require one or more forms of documentation to verify your identity as set out above. If for a continuous period of 180 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your account will be removed and your account closed.

180 days for you or other players but 7 days for me. Why me? Not at all happy and will never play here again. I don't know how they got so many 5 stars. Worst $50 bucks I ever spent

Alot of good play tech games, quick smooth running site with a good layout. After reading negative reviews I was sceptical about whether or not I'd receive the 120pound withdrawal I'd made via PayPal, alot of people saying they struggled to get paid however after a few days pending I checked my account to see my money had been processed and my PayPal account had been credited. Absolutely no problem so I would have to say this site is trustworthy and reliable

The withdrawal system is not the best and you should have an option to upload documents via the site. 3 days pending is a long time to wait but if you don't mind waiting then go for it because as I mentioned previously this site is reliable and trustworthy

Games look nice. Apparently I need to write more in the box, problem is, I honestly don't have anything more to say on the positive side of things. This company/software is a con and a rip-off.

If you watch closely, you'll see that the games are charging more than advertised. For example you'll make a $5 bet which takes the money out of your balance, then when you lose another $5 will come out of your balance. I like playing craps, and their game is rigged, I've never seen so many 7s. Every time I play the game goes through stages where I place a point, then the next roll is a 7. This happens 4 to 5 times in a row, before I'll get a 6 to 7 dice run. But never more than 6 or 7 before another 7-out. I bought in with a 100% bonus, I figured the bonus money got spent first, I was wrong. So I went to cash out and it said that all my funds were gone and only bonus money was left. Anyway, this place is a total rip-off. Don't waste your time or money.

Some good bonuses, if you are able to wager them...

Their virtual roulette took 250 pounds with ZERO payout over 15 spins each covering at least 30% of the wheel. Maybe bad luck, maybe something more to it?

ID verification is a nightmare, they state up to 72 hours where in fact it took little over a week. Free spins worth of 40 pounds which I was entitled to were rejected as they have expired - where as my account was locked due to the verification process, which was delayed by them. How convenient. Was NOT offered a compensation.

Will not be returning, stay away.

Fun Casino with a good variety of games and bonuses.

Very slow on payout. I withdrew £ 100 and they asked for my drivers license which I provided and they approved. 4 days later the money is still sitting in casino saying "waiting" . I contacted support they told me it takes up to 8 working days for it to be processed. Well other casinos I play on pay out within 1-3 days. The customer service person was rude and said I needed a little patience. Well I wont put any money into this casino ever again.

the selection of games is not bad and the design of the site is good. But nothing special.

Support is not good. Tell you they have live chat but they don't. They have technical problems. I waiting now for 1 week to enter my account but still not working because they have technical issues and the support can't even help me. I write them 3 times and they tell every time how to log in. LOL. Maybe they think I'm stupid at all. Why they have a support if they do nothing.

Nothing different from most of other casinos. slots and table games.

They locked my account in the middle of my Welcome bonus, asking for verification docs. When I send the docs, received automated email back saying this email is not registered with the incident. Emailed them another 5 times, silence...for 4 days now! They obviously don't give a s+++ about their clients. Support is automated / non existent. No live chat. Never experienced anything like this, and believe me, I tried hundreds of casinos. Absolute embarrassment and disgrace.

I do not like this Casino, they lie about Bonus and you just get wagering bonus and it is not real bonus.
If you ask for real bonus, they tell you, you ar not a VIP player. I do not like to be second class and I spend my money in other casino and they treat me like real person and I receive real Bonus in real $. no scam or fraud :)

This is a scam or fraud I think. 4.000$ and no bonus or winnings.

Amazing customer service and promotions! Love the new rebranded site, it looks great!

The casino is great... Good games,

Still waiting for payout? Read the withdrawal terms!!!!!! It tells you how long it will take, if your looking for fast cash then roll on out because casinos are fun to play in if you need money that desperately, you shouldn't be playing, the casino is SAFE at least if anyone was to steal my card I know which casino they didn't play at. I think the ID process is good, fair enough it could be a little faster but come on, how many people do you think is playing and signing up on a daily basis? It's going to take time, still waiting for my money... no sweat because I find my spend all of my pocket money!!!

Great customer services. Always quick reply.

The only thing it's bad with payout even after you verified your self with them.

First withdrew pain in A**
They won't released payment and they want you to cancel the withdrew pending so you can play. And everytime you asked them to release the payments they keep saying they reviewing the winning?

I only play a bit here. Nice customer service. And I received couple free bonus from the cs when I logged. And pretty much you can easily find this site by their domain name.

I love to play live games which they don't have. And I don't play slot that much. Can't add my debit visa to my cards.