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BGO Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 65 reviews
4.2/10
65 reviews
Complaint Response 83 complaints
2 days avg. 83 complaints
What we like
  • Completely instant-play
  • Large selection of games from several software providers
  • Live gaming available
  • Live chat support
  • Secured with SSL encryption
What we don’t like
  • Long list of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BGO Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.bgo.com
Licences
Alderney Gambling Control Commission
Affiliate Program
Languages
English, Finnish, German, Norwegian
Casino Type
Instant Play, Mobile

BGO Casino is an online casino that is focused on providing instant-play games to players around the world. It is powered by a variety of software platforms, including PlaytechNetEntIGT, and WMS. The casino is licensed by the authority of the UK Gambling Commission and the Alderney Gambling Control Commission. 

Security and Fairness

We are pleased with the security measures used at BGO Casino. Whenever you send the casino sensitive information for verification, registration, or banking, your details are kept encrypted through the use of SSL technology. This obscures your information and makes it virtually impossible for anyone to read.

While BGO Casino does not feature any third-party audit seal on its website, we are confident that it offers a fair game. Additionally, most of the platforms used at the casino have been tested extensively over the years.

StallCation

Complaints

Read the complaints other players have left for BGO Casino. Learn more about complaints.

Show all complaints
BGO Casino - Withdrawal still not processed 10 days later
I deposited approximately £1200 over three deposits and eventually managed to ‘win’ around £200, prompting me to request a withdrawal of £1400.

Having deposited and won at BGO many times previously, I had never had to wait more than 24 hours for a withdrawal to a) be approved and b) appear in my account.

When, after two days, I noticed my most recent withdrawal had not gone through, I went on to Live Chat to ask why. Unfortunately, absolutely no explanation was given and what’s more, my account was temporarily frozen. Again, no reason was given - and still hasn’t been.

Having gambled online for many years, I understand the protocols and as such have been happy to submit verification documents (pertaining to FOUR separate requests involving bank statements, driving licence photos, photos of my card, payslips and a copy of my P60). Seems slightly excessive, and I was even asked questions relating to money I send my other half every month upon getting paid (for our joint mortgage, joint savings, monthly disposable spending, car insurance, etc.). Again, these questions were answered without issue on my part.

Unfortunately, having got absolutely nowhere, I feel I have run out of options.

For the avoidance of doubt;

I had never signed up with BGO before so do not have a duplicate account.

I have two separate e-mails confirming that my account is verified.

I am not serving a self-exclusion at BGO or its sister companies.

I have NEVER used bonus funds and have only ever accrued wins via my own deposit cash.

So some of the more typical reasons cited for account suspensions/lack of payment simply do not apply in this instance.

It goes without saying that I seek the full amount of £1400 to be repaid to me, and for this somewhat unnecessary delay to cease.

For those interested, I can even recall
the number on roulette that helped return my withdrawal amount - red 9!

I am extremely disappointed with the lack of clarity, communication and the withholding of funds, and it would not be an exaggeration to suggest that this drawn out process has been extremely unhelpful for my mental health. The stress and level of helplessness is difficult to describe, and not something I have ever had to endure in my 30 years.
staus Unresolved
£1400
BGO Casino - Closes account with no explanation
On 02 Feb 2020 I created an account with BGO casino and deposited amounts adding up to £2500 from my PayPal account (I kept losing so this was across numerous transactions) BGO took my deposits no problem. I got my account balance up to £3032.50 when I decided I would make a withdrawal request (I reversed this a few times to carry on playing). On 03 Feb I had an email from the compliance team asking me for verification documents in the form of ID and proof of address. I sent in my driving license and a recent letter as proof of address but got told this was not good enough and they require me to take a “selfie” and hold my driving license up next to my face and a bank statement - which I did. No problem as I was expecting this as I have it with every gambling site.

The next day I tried to log into my account but it was “temporarily frozen”. So i contacted live support - They told me this was there normal process while I get verified. The next day I try to log in but still frozen. I contact live support again to be told they cannot comment on the situation and wait for the compliance team to contact me via email. 06 Feb account still frozen, so I contact live support AGAIN. They say the same we cannot comment on this situation. By now I’m getting very frustrated as any other site it takes a day or two at the most to verify my account no problem. Later on 06 Feb I receive an email from the BGO management team to say my account is closed, we will not communicate with you any further. I sent an email back asking for reasons behind my account closer and to pay out what is fairly due to me and no response. I want clear reasoning and justification to why my account is closed and you are withholding my deposit and winnings. I deposited my own money, fully cooperated with question and the verification process. You cannot just ban a players account and refuse to talk to them without any reasoning. I have played with many sites and never been treated this badly. It’s a total disgrace.

I can’t even submit a formal complaint to the casino because they aren’t replying to my emails!!
staus Resolved
£3032
BGO Casino - Account closure and witholding deposit and winnings
On 11th Jan 2020 I created an account with BGO casino and despaired £9,000 from my current account. This money is from my saving account and a combination of work and previous winnings from other gambling sites. They took my despot no problem. I have been playing on roulette and blackjack. When I would I made withdrawal request but reversed these a few times to carry on playing. On my history you will see declined as these are my reversals. On 12th January I had an email from the compliance team asking me for verification documents in the form of ID, bank card and bank statements. No problem as I was expecting this as I have it with every gambling site. I was allowed to still carry on playing on BGO’s site. I managed to get my account balance winnings to £25,150.80. I made the withdraw however this had to be in two amounts due to the value, one at £20,000 and the other at £5,150.80. On 13th Jan 2020I had a further email requesting more bank statements and payslips. I provided this to the compliance team. I went onto the site on 14th January 2020 to find my account was frozen. I contact live support who put me through to the compliance team. They told me this was there normal process while I get verified. The next day -5th January try to log in still frozen. I contact live support again to be told they cannot comment on the situation and wait for the compliance team to contact me. 16th January account still frozen, so I contact live support again. They say the same we cannot comment on this situation. By now I’m getting very frustrated as any other site it taps a day or two at the most to verify my account no problem. Later on 16th January I receive an email from the BGO management team to say my account is closed, we will not communicate with you any further. I sent an email back asking for reasons behind my account closer and to pay out what is fairly due to me. On 19th January now and no response. I want clear reasoning and justification to why my account is closed and you are withholding my deposit and winnings. I deposited my own money, fully cooperated with question and the verification process. You cannot just ban a players account and refuse to talk to them without any reasoning. I have played with many sites and never been treated this badly. It’s a total disgrace what you have done to me and now this matter has become very serious.
staus Resolved
£9000
BGO Casino - No payment from BGO

Basically I withdrew £1,135.00 pounds on the 20th Oct 2019. It got approved and I was sent an email on the 22nd saying "Your funds have now been processed and should be with you shortly. If an online wallet was used to withdraw such as PayPal, your funds will be available instantly. "


I withdrew with Skrill, and expected the money to be in my account after a day or two.


After a couple of days I reached out to their customer service and asked why this was taking so long, it had now been 4 days. I was told it would take 4-5 days, so I went ahead and waited. It has now been EIGHT DAYS, and there is no money in my Skrill account.


I contacted BGO today and they keep saying the payment was APPROVED, but never directly said it was sent. They told me they contacted Skrill and appearently Skrill told BGO they cannot help them, and allegedly told BGO that I MYSELF had to reach out to them. Which I did. Apparently there is nothing on its way to my account.


I contacted BGO again today, and they keep saying the exact same thing.


"Thank you for your patience regarding this matter.


Our Payments Team have been in contact with your payment provider, and they have informed us that you will need to contact them directly regarding this withdrawal, as they are not able to discuss it with us."


What is this? Surely if the money was sent they would have an transaction ID to be able to locate this payment if it ever went through. That us what the accounting department in every company is for. Every payment is accounted for and should be able to be tracked.


They are basically saying they can’t discuss their own payment with the provider that they allegedly made?


It sounds to me like they never sent it to me in the first place.


I contacted them on live chat today and asked how much time it usually takes for a withdrawal to Skrill. A couple of hours they said. Funny how I have waited for nearly 9 days now and no one can tell me where the money is.


So where is my money BGO? You have been playing around with me too much.


Your "Payments Team" should easily be able to locate this money, every transaction has an transaction ID.


If I do not receive this money shortly I will file a complaint with the Gambling Commission. Utterly unacceptable.

staus Resolved
£1135

Complaint Statistics

Resolved 73
Avg. Amount $ 2,403
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
4.2/10 65 reviews

Top reviews from our players

What can I say I like about this Bgo vegas well the odd game and that's about all I can say.

Well we're do I start here a would advise anyone who attempts to play at this casino not to do so their customer service is shocking as well as the withdrawal process lack of it. This casino is is quick enough to take the money from you debit card but when the tables turn and you have even the littlest off wins they don't allow you to withdraw your winnings.

They start what they call a verification process and. Suspend your account you have to email all types of Id to them. I have already done so numerous times, these would include utility bill, bank statements, drivers licence and birth certificate and my suspended account is still not open. It's been for 3 days suspended now. They just do not want to pay out.

This is no joke, you could end up loosing a lot of money, think first.

Another casino ruled by low life idiots! Don't deposit on dubious casinos if you intend to withdraw any time, this BGO casino that for starters looks nice, have nothing to do with casinos as Betsson, Vera& Jonh or Mr.Green and many others, when treating the clients' money. This BGO do everything to not payout, do nott give them money, if you won they start to implicate in the most stupid details about all sort of documents, and if you have money in the account never play the freespins they offer, they trap you with rollover schems.

All gambling scams like BGO should be immediately closed.

I heard out about BGO casino from cocopop3011 our wonderful moderator of AskGamblers forum. Since it is instant play casino i decided to give it a try and with those 20 free spins upon registration I had opportunity to try casino without making any deposit. Free spins were on a Starburts slot with minimum bet per spin so I did not expect much from them.

I opened Starburst slot and took advantage of my free spins with only small profit of about 40 pennies. I closed BGO casino that day and decided to try it out more other day. Few days later I received email from BGO with yet another 20 free spins on starburst slot. I thought to myself what a wonderful casino with nice offers. I played my spins and this time I managed to win over 3 pounds. Then I took that money and opened Black Jack and increased my winnings to 8 pounds. I grow my balance nicely and now it was time for another slot from NetEnt Jack Hammer. I setup my bet to 0.50 pennies and started playing. Then my luck run out on me and I lost my balance pretty quickly. From around 20 spins on Jack Hammer I only won sticky win once with very low payout. I was a bit sad that my play time ended so fast but it was a bonus money and I did not expect too much from it anyway.

Bgo casino has a nice thematic with a little bald guy as a boss who gives you challenges. The design of webpage is ok also and I would probably make a deposit here but unfortunately for BGO they don't accept Skrill or Neteller as payment options. The only two options available for me as a deposit methods are Ukash and credit cards. I never use neither of those so I was forced to leave BGO casino until they provide e-wallets as a payment options.

My grade for now is 7/10 because they offer nice bonuses.

I love playing at BGO because not only do they have NetEnt games but they also have some games by globalcom such as fluffy favourites which I love.

At the moment they have beat the boss promo which is awesome because you can win lots of free cash, free spins and deposit bonuses of up to 200% for completing tasks. the minimum deposit you need to make when claiming deposit bonus is £10.

I have completed many of the tasks, from which ihave been given 50 free spins on Jurassic island slot which is a slot game exclusive to their site only, as well as$25 cash for completion of another task, just to name a few.

Because I am an active depositor there, I get to spin the bosses wheel where you can win from 5, 10 to 20 free spins on their game Jurassic island. I win 5 free spins on most spins and have won 20 free spins once.

BGO also have bingo with a free bingo room for all players where you can win up to £1 every 15 mins. They also have a free room only accessible to depositors of that day where the jackpot is £15, played every hour. They have a loyalty rewards program where you can access the free vip bingo room according to your loyalty level for 2 days of making a deposit.

One of the perks of the loyalty program is that you get loyalty points for playing on their site which can be claimed for bonus money. 100 Loyalty Points are worth £1 in bonus cash and they have NO wagering requirements!

they have live support which can only be accessed you see the live chat picture in the help section. The bad thing about this is you don't know when the picture is going to pop up so you just gotta wait around and be vigilant.

Their email support staff in my opinion is not up to scratch because I have had to wait over a week and a half, along with many inquiries at live support about the email inquiry which could only be handled by email support, before I got a reply.

I did however get 20 free spins and 5 bonus bucks for the trouble which was fine by me.

A real let down. I mainly play slots and so decided to play robin hood. I play slots at many casino's and you take the highs with the lows. Robin Hood is provided by Net-Ent.

I had been playing this for a couple of days tried all different variations of stakes. Spent alot on it which is fine but the payouts where nowhere and this is after two days. Got onto the free spins loads of times + 50 i wouldsay but then again winning were paltry. the multiplier x 5 bonus feature paid out pittence and the game just got really boring. I know I could have tried other ones which i did but the payouts were rubbish.

To be fair it probably isn't BGO that decide's the payouts but I really to believe contrary to what the regulators say that there is something more sinister to this software being provided although this can never be proven. Think my passion for online slots is wavering sorry for the rant everyone I just dont trust them.

All gambling is fix to the governments liking. They get a FAT wedge of tax through gambling. Past 3 times I have been on BGO, my experiences were really bad! I do remember getting right up to £350 on the game "Thief" on £0.25p stakes. Back to back Adrenalin spins non stop, and because I was that high I thought. Why not bump up my stake to £1.25 & £2.50 ? You should have seen how quick the game play changed. Not one Adrenalin bonus game in site after £200+ ?? Fixed or not ?? You tell me. It's just very funny!!

I love how most casinos say "Keep gambling fun" But who for ?? Obviously them. Till this day I have not made a single withdrawal on any siteafter losing £350! Yeah.. That's really fun.

We're not aloud to complain to the site, game providers or even the gambling jurisdiction‎ as all you will get is "It's totally random, It's fair, we use a random number generation, blah blah" Obviously their going to back each other up as its raking in money for the lot of them!

It's so easy to make deposits nowadays but extremely difficult to make a withdrawal? They refuse I.D most of the time just so they don't have to pay out :) Why don't they ask for I.D upon making a deposit ??

They tell you they need I.D to make sure their sending the winnings to the correct person ?? Why would they accept a deposit from us if that's the case ?? It could be fraud from the deposit.. But oh no, they take as much as you will throw at them, If it's you or not !!

If you win big on a sign up bonus then all their doing is luring you in :) I don't think gambling should be aloud online as you can empty your bank account in one day if you don't get a win. I don't they should accept cards in a bookies either. Just cash, as it can happen their too.

I must have had over 300 free spins on loads of different sites (No deposit needed) and not a single win since December 2013.. Still think it's fun ? I have just come from BGO, 150% deposit bonus. I give them a try with a £10 deposit (Playing with £25). No bonus game, Hardly any wins on the reels on 4 different games.. I logged out within 10-14 minutes (That includes making the deposit in that time and loading games) I was playing on the lowest stakes possible and still I left in that small amount of time (The deposit bonus was sent via email as I had not been on for a while)

We can't complain about collecting any winnings or complaining about not getting any winnings but.. They can beg for a deposit ?? That wasn't the 1st email since December either, I ignored a few.

If your going to gamble online thenSkyvegas! This site is amazingly fair! To me anyway, I could deposit £5 sometimes and be on there for over half an hour !! that's one site that can say "Keep gambling fun"

(WMS, Playtech, Rival, RTG, Betsoft) Careful with these gaming providers! They have never paid out in my whole gambling experience! I would say I started gambling when the Olympics were on in 2012.

God knows how much I've lost, I can honestly say I haven't won as much as I've deposited!

BGO here's my story with them, I got lucky on the 20 free spins, about 3 weeks ago, (100 British pounds won) since then I tried to deposit with 2 typical visa cards, they rejected both saying that "the bank doesn't give full access for the deposit" of course I contacted the 2 banks and they said that's not true. i have no restrictions and I have full access to deposit on gambling sites. (I have use this cards on many casinos or online poker rooms that are serious).

after rejecting my cards they said to me to deposit Ukash okey so I went to buy a Ukash voucher, when I tried to deposit I was trying to deposit 10 / 11 British pounds, (on my Ukash voucher I have 11) a message appeared: "You can not perform a deposit on a wallet for an amount less than £5.00" Again I was trying to deposit more then 5 pounds, I was depositing 10 pounds!

My opinion - be were of this casino! They are low, they don't wanna pay your free winnings from bonuses!

Well what can I say I love this Netent Casinos, so that's why I am already registered member maybe at all of them.

At BGO Casino I did registered few months ago so they were offering free spins on Eggomatic as I can recall, so they were giving 10 free spins only if you register to their casino, which I did.

I played those 10 free spins and I was impressed with Eggomatic slot because I didn't play it a lot and it gave me 14 euros.
Wow that was a nice win from the free spins.

I played a bit with those 14 euros, played Starburst but my mistake was I was playing with 1 euro per bet and my spins were all dead didn't make not even 0.5 euros from them.
From then I did received 1 more time free spins just for new realise of some new games that have I think that they send me free spins on the Creature of the Black Lagoon slot.
So even from them didn't played a lot.

So recently I saw an offer from them 200% bonus on your first deposit and 180 free spins on Starburst, well that's a good offer I thought, and you only have to deposit 10 euros to qualify for that offer.

So I went straight to chat support and asked them do I qualify for this offer and I got positive answer.
Then I went to deposit 20 euros but they were not having Skrill as a deposit method, what a disappointment for me, as I use only Skrill as a deposit method.

I know what I have read about this casino and really wanted to become their loyal player, but not having Skrill as a deposit method well that is big, huge minus for them as I know a lot of people are using Skrill for that.
So I am asking you BGO casino put Skrill on your deposit list, that way you won't lose many gamblers who really like to play.

They are basically a NetEnt casino but they had some differences on them casino. First time when I saw they give 20 free spins on starburst I thought the Hungarian players are excluded from it but when I finished my sign up and opened the starburst I get all the 20 free spins on minimal bets.

I played my free spins and collected 2 GBP from it. I was really disappointed because I expect more from it but the 20 times wagering requirements seems feasible. I went to the Frankenstein video slot with the minimal 20 cent stake. When I played my 20 free games on starburst I thought the reason why I cannot stop the spins is the free games but when I started that slot with my bonus balance the stop function wasn’t available on it too.

I never met NetEnt casino whom don’t let the stop function. It is true I can’t able to stop the spins but the machines are was in good condition and almost every slot what I tried I get the free spins or the bonus. I won 24 GBP on the Frankenstein when I changed the gonzos quest with 40 cent bets. In my life I didn’t get the free spins a lot time on it but on the BGO I get it too and collected a nice amount of it. I had 80 GBP when I went to check my wagering requirements and I only had a few GBP play through left before I can withdraw. I was happy and completed the remaining play through.

I didn’t checked them payment methods but it is really frustrating. They only accepts credit card or ukash in my country. I had 60 GBP on my account and when I’m able to buy a ukash and be sure I can cash out it I will deposit and I will tell how much time was the pay out.

Bgo casino offers to its players a lot of games: from IGT, NetEnt, Microgaming, Sheriff. Of course I can not miss such casino with so many interesting games, and I made my first deposit of 50$ and get 100% bonus.

Support was nice and kind, and I was happy with them. I start from wild Rockets slot, I think this is one of the best NetEnt slot, it can pay a lot of money, have nice freespins and stacked wilds on middle reels. I start with 1$ bets, and hit freespins when my balance was 90$, so not many pain for hitting freespins. Unfortunately it was only from 3 scatters, so only 10 freespins, if you hit 4 you get 20 freespins, if you lucky and hit 5 scatters , you get 50 freespins. My ten freespins was not so bad, and i get 50$ win from them, so with 140$ i open evolution game. This slot also in my favorite slot list, due to great graphic, and nice freespins, in which you can win something nice.

Unfortunately main game is boring and very boring, so after slot it my 20$ i just left it, because get bored. After it i try few IGT machines, but no luck for me and i left only with 70$ , and i decide to play netent games again. Now i open gonzos quest, i like this slot, but as in evolution, it is much more interesting to play this game in freespins due to increased multiplier. I made around 100 spins without feature, and with 40$ left decide to give a shot to the dark knight slot, with attempt to get jackpot. But slot was cold as penguin, and with big fat zero on my balance my gambling day was ended.

That's all, thank you for reading my review about Bgo casino, now I will give them some marks:
Support: A+
Bonuses: A
Games selection: A+
Withdrawals: not tested.

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