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BGO Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 65 reviews
4.2/10
65 reviews
Complaint Response 83 complaints
2 days avg. 83 complaints
What we like
  • Completely instant-play
  • Large selection of games from several software providers
  • Live gaming available
  • Live chat support
  • Secured with SSL encryption
What we don’t like
  • Long list of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BGO Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.bgo.com
Licences
Alderney Gambling Control Commission
Affiliate Program
Languages
English, Finnish, German, Norwegian
Casino Type
Instant Play, Mobile

BGO Casino is an online casino that is focused on providing instant-play games to players around the world. It is powered by a variety of software platforms, including PlaytechNetEntIGT, and WMS. The casino is licensed by the authority of the UK Gambling Commission and the Alderney Gambling Control Commission. 

Security and Fairness

We are pleased with the security measures used at BGO Casino. Whenever you send the casino sensitive information for verification, registration, or banking, your details are kept encrypted through the use of SSL technology. This obscures your information and makes it virtually impossible for anyone to read.

While BGO Casino does not feature any third-party audit seal on its website, we are confident that it offers a fair game. Additionally, most of the platforms used at the casino have been tested extensively over the years.

StallCation

Complaints

Read the complaints other players have left for BGO Casino. Learn more about complaints.

Show all complaints
BGO Casino - Withdrawal still not processed 10 days later
I deposited approximately £1200 over three deposits and eventually managed to ‘win’ around £200, prompting me to request a withdrawal of £1400.

Having deposited and won at BGO many times previously, I had never had to wait more than 24 hours for a withdrawal to a) be approved and b) appear in my account.

When, after two days, I noticed my most recent withdrawal had not gone through, I went on to Live Chat to ask why. Unfortunately, absolutely no explanation was given and what’s more, my account was temporarily frozen. Again, no reason was given - and still hasn’t been.

Having gambled online for many years, I understand the protocols and as such have been happy to submit verification documents (pertaining to FOUR separate requests involving bank statements, driving licence photos, photos of my card, payslips and a copy of my P60). Seems slightly excessive, and I was even asked questions relating to money I send my other half every month upon getting paid (for our joint mortgage, joint savings, monthly disposable spending, car insurance, etc.). Again, these questions were answered without issue on my part.

Unfortunately, having got absolutely nowhere, I feel I have run out of options.

For the avoidance of doubt;

I had never signed up with BGO before so do not have a duplicate account.

I have two separate e-mails confirming that my account is verified.

I am not serving a self-exclusion at BGO or its sister companies.

I have NEVER used bonus funds and have only ever accrued wins via my own deposit cash.

So some of the more typical reasons cited for account suspensions/lack of payment simply do not apply in this instance.

It goes without saying that I seek the full amount of £1400 to be repaid to me, and for this somewhat unnecessary delay to cease.

For those interested, I can even recall
the number on roulette that helped return my withdrawal amount - red 9!

I am extremely disappointed with the lack of clarity, communication and the withholding of funds, and it would not be an exaggeration to suggest that this drawn out process has been extremely unhelpful for my mental health. The stress and level of helplessness is difficult to describe, and not something I have ever had to endure in my 30 years.
staus Unresolved
£1400
BGO Casino - Closes account with no explanation
On 02 Feb 2020 I created an account with BGO casino and deposited amounts adding up to £2500 from my PayPal account (I kept losing so this was across numerous transactions) BGO took my deposits no problem. I got my account balance up to £3032.50 when I decided I would make a withdrawal request (I reversed this a few times to carry on playing). On 03 Feb I had an email from the compliance team asking me for verification documents in the form of ID and proof of address. I sent in my driving license and a recent letter as proof of address but got told this was not good enough and they require me to take a “selfie” and hold my driving license up next to my face and a bank statement - which I did. No problem as I was expecting this as I have it with every gambling site.

The next day I tried to log into my account but it was “temporarily frozen”. So i contacted live support - They told me this was there normal process while I get verified. The next day I try to log in but still frozen. I contact live support again to be told they cannot comment on the situation and wait for the compliance team to contact me via email. 06 Feb account still frozen, so I contact live support AGAIN. They say the same we cannot comment on this situation. By now I’m getting very frustrated as any other site it takes a day or two at the most to verify my account no problem. Later on 06 Feb I receive an email from the BGO management team to say my account is closed, we will not communicate with you any further. I sent an email back asking for reasons behind my account closer and to pay out what is fairly due to me and no response. I want clear reasoning and justification to why my account is closed and you are withholding my deposit and winnings. I deposited my own money, fully cooperated with question and the verification process. You cannot just ban a players account and refuse to talk to them without any reasoning. I have played with many sites and never been treated this badly. It’s a total disgrace.

I can’t even submit a formal complaint to the casino because they aren’t replying to my emails!!
staus Resolved
£3032
BGO Casino - Account closure and witholding deposit and winnings
On 11th Jan 2020 I created an account with BGO casino and despaired £9,000 from my current account. This money is from my saving account and a combination of work and previous winnings from other gambling sites. They took my despot no problem. I have been playing on roulette and blackjack. When I would I made withdrawal request but reversed these a few times to carry on playing. On my history you will see declined as these are my reversals. On 12th January I had an email from the compliance team asking me for verification documents in the form of ID, bank card and bank statements. No problem as I was expecting this as I have it with every gambling site. I was allowed to still carry on playing on BGO’s site. I managed to get my account balance winnings to £25,150.80. I made the withdraw however this had to be in two amounts due to the value, one at £20,000 and the other at £5,150.80. On 13th Jan 2020I had a further email requesting more bank statements and payslips. I provided this to the compliance team. I went onto the site on 14th January 2020 to find my account was frozen. I contact live support who put me through to the compliance team. They told me this was there normal process while I get verified. The next day -5th January try to log in still frozen. I contact live support again to be told they cannot comment on the situation and wait for the compliance team to contact me. 16th January account still frozen, so I contact live support again. They say the same we cannot comment on this situation. By now I’m getting very frustrated as any other site it taps a day or two at the most to verify my account no problem. Later on 16th January I receive an email from the BGO management team to say my account is closed, we will not communicate with you any further. I sent an email back asking for reasons behind my account closer and to pay out what is fairly due to me. On 19th January now and no response. I want clear reasoning and justification to why my account is closed and you are withholding my deposit and winnings. I deposited my own money, fully cooperated with question and the verification process. You cannot just ban a players account and refuse to talk to them without any reasoning. I have played with many sites and never been treated this badly. It’s a total disgrace what you have done to me and now this matter has become very serious.
staus Resolved
£9000
BGO Casino - No payment from BGO

Basically I withdrew £1,135.00 pounds on the 20th Oct 2019. It got approved and I was sent an email on the 22nd saying "Your funds have now been processed and should be with you shortly. If an online wallet was used to withdraw such as PayPal, your funds will be available instantly. "


I withdrew with Skrill, and expected the money to be in my account after a day or two.


After a couple of days I reached out to their customer service and asked why this was taking so long, it had now been 4 days. I was told it would take 4-5 days, so I went ahead and waited. It has now been EIGHT DAYS, and there is no money in my Skrill account.


I contacted BGO today and they keep saying the payment was APPROVED, but never directly said it was sent. They told me they contacted Skrill and appearently Skrill told BGO they cannot help them, and allegedly told BGO that I MYSELF had to reach out to them. Which I did. Apparently there is nothing on its way to my account.


I contacted BGO again today, and they keep saying the exact same thing.


"Thank you for your patience regarding this matter.


Our Payments Team have been in contact with your payment provider, and they have informed us that you will need to contact them directly regarding this withdrawal, as they are not able to discuss it with us."


What is this? Surely if the money was sent they would have an transaction ID to be able to locate this payment if it ever went through. That us what the accounting department in every company is for. Every payment is accounted for and should be able to be tracked.


They are basically saying they can’t discuss their own payment with the provider that they allegedly made?


It sounds to me like they never sent it to me in the first place.


I contacted them on live chat today and asked how much time it usually takes for a withdrawal to Skrill. A couple of hours they said. Funny how I have waited for nearly 9 days now and no one can tell me where the money is.


So where is my money BGO? You have been playing around with me too much.


Your "Payments Team" should easily be able to locate this money, every transaction has an transaction ID.


If I do not receive this money shortly I will file a complaint with the Gambling Commission. Utterly unacceptable.

staus Resolved
£1135

Complaint Statistics

Resolved 73
Avg. Amount $ 2,403
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
4.2/10 65 reviews

Top reviews from our players

The casino receives deposit fast and easy, actually no PayPal, when hit PayPal it leads to use credit card.

Not played yet, never used their bonus for play. But to withdraw deposit is very hard, they ask verification, too many verification just to return the deposit to the same credit card, other site only ask verification if you want to withdraw to different card or bank account.

Started playing here at the weekend and have made quite a few deposits, and have to totally agree with others on here that the payback rate is non existant, features that pay next to nothing, I normally play at Sky Vegas but thought I would give Bgo a try, never again and when contacting there customers it was unbelievable how unhelpful and abrupt they are, avoid and spend your money somewhere a bit more reputable.

Been playing this casino a lot and gambled quite a bit of money. When I finally had a big pay out tried to withdraw funds. Now there saying commits decision differed been saying this for 4 days now so when I email them they just say it's the finance team dealing with this. And they can't tell me anymore info. Not great customer service at all. Now still don't know where I'm at with getting my withdraw head ache.

Good choice of games

Didn't realise I had a previous account only when I tried to withdraw they suspended my account, received my deposited money back but not my winnings which was over £600!

I joined BGO casino only a few days ago and decided to try their free spins offer. I was very excited about their 20free spins promotion, because there are only few casinos I can take ND bonuses that have my favorite slot games, which are Netent, and it has a few other softwares too.

I signed up and used their flash play. I saw that they have mobile play too, and they get a plus from me for that, because I love to use mobile options too. In the registration process, I provided them with my mobile number and just for that they gave me extra 10 free spins on Starburst. After the sign up I went to my beloved Starburst and used them. 10 spins played with 0.10 £ bets gave me an 1£. And then I used my 20 free spins on Starburst too, so when all freebies were gone, I had 3.90£ in my balance.

With that I went to Wonky Wabbit. I placed 0.30£ bets per spin and I guess two times I won 0.60£ but nothing more than that. So I had a feeling I had to go back to Starburst. And what is really funny, is that my balance got 0.10£ left only, so I made 1 bet with that and got wilds with re-spin, which gave me some wins, continued with the bets, then varied with them from 0.10-0.30£ per spin and got my balance up to 8£. I was so surprised, because usually Starburst gives me only loss, but this time almost each 3rd spin got wild.

I continued to play it for about 30 minutes, but eventually I lost it all. But I had a really exciting session. I haven't made a deposit there yet, but I think I will sometime soon, because I like the softwares they have, the casino looks great too and I had no technical problems or other bad experiences. Recommend.

BGO is a very nice casino who offering a lot of great games powered by a various of softwares.
The greatest games are in my opinion powered by IGT but unfortunately where I come from are the games not allowed to play (very sad).

Although the games from IGT are available at the landbased casinos here in the Netherlands and probably also in other countries too (Vegas, USA for example).

I am a member of this casino about more than a year ago but to be honest I've never deposited there till last Friday.
I couldn't remember why I never deposited at BGO till I tried to make a deposit last Friday.
I found out that the only deposit method they have was/is via Ukash.
So I went to live chat and asked one of their employee if they have another deposit method and they sent me a link of Ukash where I can find the nearest shops that sell Ukash cards but then JonF (live chat employee) asked me if I have a bank card, well who doesn't. right?

After a few minutes creating an Ukash account I was able to buy the code online and there I was playing at BGO.
They did a great job creating the layout of their site because the first games you see on their games list are their the exclusive games from BGO itself.

By the way I deposited 25 euro and because they only working with the British pound they have converted my balance into pounds, you do the math ;)

They offering 200% first deposit bonus, it took about 1 minute until my bonus was added but it was added so I've nothing to complain.

The first game I played that Friday was Jurassic Island and the reason was because a few months ago they gave me 50 free spins for the same game and sadly I didn't win big thou but I liked the game a lot.
After an hour playing Jurassic Island my balance was doubled and went to Jekyll and Hyde.
Well Jekyll and Hyde was the game of the day because playing this game just too fun to stop.
In the end I have to stop because my balance was gone. No money no playing :)

BGO is great and I looking forward to play at this casino again.
Ukash credit/debet card is needed for withdrawals so if you're planning to play here, buy an Ukash credit/debit card first.

Inactive user
7/10

While I was surfing through the list of no deposit bonuses and free spins bonuses here at AskGamblers I found another casino that I missed. Thank god for that because now I have something to keep me occupied.

Anyway I found an offer from BGO casino for 20 free spins on Starburst slot game. I thought I saw this bonus before and was sure that Bosnia was on the restricted countries list but I wanted to try it anyway. I followed the link and made an account with no problems. To my even greater pleasure when I went to Starburst the free spins were there. I played the free spins and to my surprise got a big win and some descent wins during the free spins. I have to admit this was the first time this has happened to me. At the end my balance was 9.5 pounds.

I have to point out that there is no other balance here because this is a British casino, only pounds. Not that I mind I love British pounds. The wager was 20 x win so I had 190 pounds to wager. I played for a while and decided to contact live chat support to ask about a max cashout and if everything was in order. Can you imagine my surprise when the operator told me that the wager was only 5 x the win from the free spins. The max cashout for this bonus was 100 pounds. I was thrilled. I kept playing Starburst and had some wins first but then started loosing. The good thing is that I managed to meet the wager. The bad thing is that I had only 2 pounds when I did. I lost it all very soon. I got another set of 10 free spins later on when I verified my phone number via live chat because I couldn’t do it from the webpage but had small wins and lost it all again.

Anyway I had a lot of fun here and would recommend this casino. I see a number of complaints here but they are all resolved.

BGO Casino, customer service dire . Owe me £500 and refusing to pay because I have payment method in my maiden name. Even though they were happy to take deposits from this card. They have asked me to remove it from site, but although I have tried endlessly, there doesn't seem to be a link that is enabling me to do this. I have explained this to them several times but are completely ignoring me.

They have once again suspended my account and are now asking for proof of name change. I am sending this to them, but I don't hold out any hope of getting my money, as all other correspondence with them to date has been a trying process. Would not recommend this site.

My todays review is about BGO Casino, which is sponsored by multiple software from which I mainly recognize NetEnt and Microgaming, Microgaming being my all time favourite in terms of variety.

I have to say I liked this casino right away, because they offer 20 free spins for new players, and also a 200% bonus.
This is always nice to see, as I like to have some free spins to try out slots if I don't plan on gambling with table games.
This casino offers flash play only (aside from phone, which is unpopular in my opinion) and with 20 free spins I managed to win about 15$. Of course, I wasn't able to withdraw as that didn't meet the wagering requirements, but I have to say, after managing to get 15$ out of scratch, I was pretty much lured in to deposit additional funds to try my luck even further.

This didn't pay out really well. I deposited 20$ and after that I tried all sorts of slots including my all time favs.
My bets were quite high, 0.5-0.9 bets, as I find that when having to meet 200% wagering requirements I need to up the anty in order to meet the wagering requirements as soon as possible.

This wasn't the case here as I didn't manage to win any hefty sums. I did manage to trigger a bunch of scatters though, which was really nice. Overall about 120$ made, that came and went really fast, I was surprised how much I was winning comparing this casino with the other casinos I play/played in.

On the other hand, it was quite hard on the brain with all the wins and loses but it was fun as well. You should give this casino a try, because I think it's a decent casino! 6/10

Bgo casino casino is comes to light not so long ago i think, and they have games from Microgaming, Netent, few other softwares, and also interesting fact they creating own slots, right now they had only two their own slots, and one of it from 10 freespins at 0.20 I won 55$, so I think their games has potential to big wins and can be tried.

Also I would like to say few words about their beat the boss promotions, as this promo is really great, for regular depositors it is even more nice, but I am not ok with money now, but at least I can play wheel in beat the boss section everyday, and at average I get at least 5 freespins every time once in 3 days.

I played at Bgo casino only once, because when they just open their doors they have no Skrill as payment option, not sure if they have it now, but around year ago such thing was not presented and I was needed to deposit in casino with my own visa card. And since my account in great britain pounds, I had to pay big fees for conversion, which is not ok.

With my first deposit I played only NetEnt games, but does not get any luck with it and lost my single deposit in this casino in about a hour. But casino usually send me interesting promotions and bonuses, and this is great thing, I will be play there again when they will add Skrill, I hope there is somewhere in near future, because casino with Skrill our days is a strange fact, really.

I rate Bgo casino with 7 stars, because they did not have Skrill, which is unacceptable. Also I did not try their withdrawals and customer service. I hope to see Skrill and will play at this casino again.

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