Betvictor Casino

Betvictor Casino - Not paying rebounced funds

£5890

I have requested a withdrawal on 22 November of 450EUR through debit card, but I have found out my bank does not accept overseas direct debit withdrawals through credit card (as shown in BNZ1.png). The bank said the funds would be bounced back to the merchant (BNZ2.png), but it has still not yet been credited to my account.

I have contacted Betvictor numerous times since Dec4, but the only response received was that I should wait - or no reply.

1. email chain on Dec 4 - they provided ARN number through email to track the funds, although I have shown that the bank does not receive ARN as overseas withdrawals are blocked before they get to BNZ (BNZ2.pgn). After that, no reply for my two emails on 11 Dec, 14 Dec.

2. No email reply for Dec 15.

3. Live chat on Dec 16, saying that I should wait till end of December.

4. Live chat on Jan 02 - Edith, the live chat helper, promised me to email the progress on the refund, but no reply has been received.

5. Have applied for a step 2 complaint on Jan 3, no reply received.

Betvictor Casino - missing withdraw

€450

On march 3rd i had submitted a withdraw for the amount of $50 Canadian, but it was rejected and resent on the 10th of March as a bank wire transfer. Since that time I have yet to receive my funds. My bank suggested making sure all information is correct as the funds should have been to me quite some time ago. When asking for clarifcation, I have received two different types of information as you can see in the attached file. The one agent who gave me all my banking information had shown that my institute and transit number combined contained an additional number at the beginning which would change its complete destination. This makes the most sense as there is no other reason for my funds not being delivered. When I asked for more details, the next agent responded back essentially saying the one agent was wrong and that my information matches properly with what the inputed, but they are not able to provide proof of that. I am not sure how else to go about receiving my funds as the only thing they suggest is to contact my bank with the transaction number, but my bank is unable to see anything on their end. I do not want to accuse them of lying, but the fact of the matter remains that it seems as if they put in the wrong information and sent my money to the wrong account. If you could please investigate into this it would be greatly appreciated. Since asking for proof of them submitting the correct information, I have not heard from them. I would greatly appreciate your help in resolving my funds being sent to me.

Betvictor Casino -Not able to provide adequate assistance and proper investigation on a reported slot game glitch

$50

I opened bet victor casino to play Congo bongo while on the main board of the bonus round 8 times multiplier and most characters collect the amount I had won was around 4300. All the time I was playin the game I was getting a message sayin there was a problem with my internet connection and I kept needing to reload the game. Finally wen on a sub section of the main bonus the game froze with that message again but this time is stuck at this point and still is till now on my account. After contacting there help service I did the usually deleting history cache I tried different devices and even someone else s internet connection all the same thing. BetVictor asked for speedtest which I sent 100 mb as this is another thing they tried to blame. I sent them screen shots of the issue as well which is still clear to see on my account. They says to me then they sent to the developers. So every week for about a month I was emailing askin progress. They had been saying to me ok we can see the developers are actually getting somewhere with this we’ll email you wen it is resolved. After around a month they finally got back to me there resolve was have I tried to reload th game to which I obviously wasn’t to happy about after the emails I sent with wat I had done and screen shots and everything. After a few emails back and forward they then says it’s my internet connection. Bearing in mind I’ve been playin slots on there site all,through this issue with no problems apart from this game and am still playin on the site with no issues. The game is still,stuck at the same point on my account after telling BetVictor am not happy with there responce to this I have heard nothing at all back no offer of anything to help or come to a resolve which is why I have come to you guys now. I have the screen shots I sent them and the emails back and forth from them if they are needed. I just feel like after a month of them tellin me the developers were gettin somewhere to then ask have I tried reloading as a resolve to the issue was an insult. So I hope you can help

Betvictor Casino - Account closed without a reason

I registed in Betvictor on Tu 22. Aug, with my account misscat777 Later that day at 04:34 I sent in the verification documents to [email protected] as instructed by the chat support, sent my card, front and back as well as an utility bill and my passport, all of this before depositing any money as I like to be able to withdraw without any issues or delays. Everything had been verified and confirmed. Tu 12. Sep I finally decide to deposit. I deposit right about £1000, I end up winning £687.50. I try withdrawing the full amount and it says that my account is inactive to contact live support. I contact the chat and they inform me that my account is closed, they say they have no need to give me a reason for it being closed. I dont believe this is fair and I deserve to get my winnings or at least let me know why my account has been closed, especially when I have never held an account with betvictor before, neither have i claimed any bonus or done anything wrong.

Betvictor Casino - Withheld winnings, stalling account verification

£1687.5

Used my credit card as new Customer, lost £200 took money no problem, I won next night £715 and they say can't refund a credit card , so I gave my debit card details,, they won't except it, so know I'm stuck can pay money in but can't withdraw. Next day they ask for loads of Identifcation council tax bill, polling card , driving license, passport,credit card statement with my withdrawals to them on it , my bank address sort code account number, they said it's not good enough,,I don't have anything else iv given them everything, if they think that a fraud is taking place then they should contact the police. They are not telling me what the problem is ,, can you please help.. if you would like to see the documents that I sent them , just ask and I will forward to you , thanks.

Betvictor Casino - Withholding 500EUR without a reason

£715

Hello Askgamblers, Long time ago that I had to post something here but I have something very strange going on. About 15 months ago I started playing at betvictor. It was a good site back then with good customer service and reliable payouts. I had my account completely verified back then and they had all the right information ( I made several withdrawals of over 15k ). A while later, I think this was around december 2015 ( I had no funds in my account at this time ) I received a e-mail where they asked for verification again. Since I had all my documents covered before that , and simply because I couldn't bother I never replied to the e-mail. During this period I was simply playing poker on other sites and was not interested in the games betVictor had to offer so I never paid attention the account anymore. In december 2016 I thought about trying out betvictor again since I like the Microgaming poker they have to offer. I tried to logg in to the account and it was locked and it said I have to contact customer support. Which I did via live chat. I talked to a certain Maria and she said she discussed it with the relevant department and that if I send my verification to [email protected] I can open a new account with my current e-mail address. Exactly the same day I send a e-mail to [email protected] with all the verification. This was 16december2016. What I didn't realize was that I misspelled the e-mail address. This Monday I logged on to my new account and it said I still needed to verify my documents before I could play anything. I uploaded the documents via the website and confirmed this via live chat. Once this was done I thought I might as well deposit in to my account already since I was going to play anyway. Yesterday 4 January, I deposited 500euro with my creditcard in to the account. Today my account has been blocked and after sending a email to bvaccountmanager I received the e-mail, which I put in the attachment. Of course I panicked and tried to contact them via phone. There is not a way to reach them from the Netherlands by phone. Then I went to live chat and got in a conversation with Tracey ,who is probably the worst live chat employee I have ever witnessed. Having played on 25+ sites she was seriously the least helpful and rude. If somebody wants to see this I also have screenshots of this. If needed I can also post a screenshot of the transactions from my creditcard. If someone could help me that would be very much appreciated. Kind regards, Thomas

Betvictor Casino - Free Spins winnings unfairly removed from account

€500

I deposited for the first time on the 8th October and for this I received 200% bonus and 200 spins which would be credited the next day. The following day I still had no free spins and was told to wait till the 10th to get them. On the 10th October I was told I would get them within 20 minutes, this did not happen but after two more live chat sessions I did receive them , 3 hours after the original 20 minutes. I proceed to play through my spins and win just over 30 pound, i reloaded the game I was playing and the money disappeared and another 200 spins came up. I played them and this time I won 20 pound 10 pound less than the first time again I reload the game and this money vanished also. I contacted live chat to be told that them money vanished as I had not wagered the winnings in time I did inform them I had only received them 20 mins before he then told me he made a mistake and I had till the 15th to do it, but the money has gone from my account! He proceeded to tell me the issue will be raised with support but he cannot give me a day or time when I will hear anything. I find this totally unacceptable that you can win money from free spins and it vanish from your account in seconds from winning it, and for the same thing to happen straight after it does make me wonder what sort of site this is. As yet I have not heard from them not even an email to say they looking into it, hopefully get more joy this way.

Resolved

£22

Betvictor Casino - Closed my account and took my deposit

I signed up to betvictor and done my first depoist but I didn't receive my welcome bonus , I asked support why . Support told me I needed to verify my account before they could add my welcome bonus . They then said I was ok to play on and verify the next day . I played for about 20 mins then all of a sudden my account was locked . Support couldn't tell me what happened but appreantly players from Australia are not permitted to play there . (I've attached screen shots of my sign up with the address clearly saying Australia , betvictor allowed me to sign up and depoist even with my address in Australia . So this is there error not mine , I did not no . Now they won't give back my depoist even know there apologise for this . Every time I ask were is my depoist they say it will be done in a few hours or at the close of business but they don't know what time the close of business is . It's beyond a joke that a casino allows the sign up allows the depoist then locked my account for there error then lies and lies about giving it back Can u please help

Rejected

Betvictor Casino - Not happy how they handle a software crash

Hi. On 27th April I played a slot on betvictor called James win. Was playing £1.5 stake. It was playing games fine and I got the feature. How ever it just kept playing the same cycle over and over. Not letting me play the feature. So I contacted betvictor who looked at it. They advised me to clear data which I did. Restart my phone. Use a different browser to see if that would work. Nothing happened. I then logged in on a different phone. But that still did nothing. Told bet Victor that it didn't work they said they contacted the 3rd party who said it's not on their end. So advised me to do everything with my phone again. And still nothing. I understand they can't get the slot to work. But they won't give me anything at all. I've lost out on the win of the feature and would be more than happy if they could give me a cash amount that may average what the feature would give. Just don't think it's fair at all for them to just say there nothing more that can be done when I've lost out as a loyal customer.

Resolved

Complaint Statistics

Resolved 2

Avg. Amount $ 2,576

Avg. Complaint Duration 7 days

Avg. Response Time 5 days

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Player rating

6.6/10 ● 55 reviews

Top reviews from our players

yapro

8/10

Betvictor casino using games from really great softwares- Net Entertainment, Microgaming, Amaya, and few more. Of course all this software allow to get a lot of fun and entertainment, and therefore I can say that games collection at Betvictor casino is really great, I like it.

I played at Betvictor casino few times, and I think my experience is very well with this casino, I am really glad with all services that it is provided to me, and I really can not say anything bad. My best session was with 50$ deposit without any bonus money, and I really start enjoy games.

I start from Gonzo quest with 0.40 bets, I like this slot from Net Entertainment, but sometimes it is just super cold and it is pretty hard to catch feature. I get 3 scatters for 10 free spins after about 40 spins, and it is fast, also I boost balance to 75$ and I decide not take any other risk and open Jack Hammer slot, played it around 15 minutes, but was not able to hit feature and with 55$ left I decide to try Jack and beanstalk, I really love sounds and music in this game it is wonderful and one of the best in online slot I ever see. I start playing with 0.60$ bets and hit feature after about 130 spins, and I really think it is average time that you need to trigger feature on this slot. Wilds keep coming on 4-5 reel, did not give big wins, but I was able to collect 9 keys, so left 3 spins with expanding running wilds, and it pay me something like 150$, of course I was excited and happy, and withdraw 180$ which was paid within 1 day since I was already verified by customer support.

I like Betvictor casino, games selection is awesome, and everything looks really great, I rate this casino with 8 stars.

sagar.agarwal.1865

8/10

BetVictor casino is operated and owned by Victor Chandler. It was founded in 1946 and from then it has made itself as finest online gambling brand. It’s a good and convenient gambling platform which offers wide range of games based on variety of software providers such as Microgaming, quickfire, IGT, Net Entertaintment, Aristocrat and more.

It also provides a instant play feature which does not require the software download and is playable directly on browser window. There are variety of games available including table games, video poker and slot machines. The games run smoothly and have good graphics and animation. The security and protection steps are sometimes overdone which is really frustrating because I have suffered twice that my withdrawal request was declined it was returned to my players account. But BetVictor features short time withdrawal facility and my account was credited in 18 hours.

I tried playing few slot games on BetVictor casino, starting with rocket slots and I was spinning at 1 euro per spin and I was able to hit three wilds after twenty minutes of play. Scarface slot was even better with 3 bonuses in 15 free spins multiple 3 times every win. The second is 4 free spins and in the last you can try to kill as much as enemy you can with a price tag attached to each enemy.

Playing dead or alive slot won me 25 euros and I was betting at 0.5 euros per spin. Then I moved to flowers slot in which I was playing with 0.7 euros per spin which won me around 15 euros. But I could not cash out because 120 euros was the limit.

Overall I really liked BetVictor. There reputation, services and customer friendly support was good which BetVictor casino as a good choice to play and I think that no one will be disappointed in playing on BetVictor casino.

katemak

8/10

Bet Victor Casino,I think this is the casino of the most trusted on the net, one of the oldest also on net, they have good welcome offer, not so good promotions,great support, because I contacted them few times and they were there in no time, so in one word professional.

This is the casino I came across long time ago and that was when they were giving 10 euro free chip. I did joined them, made all the sign up process and when I wanted to play with that bonus, that support told me, that, that was a free chip, but to place bets on sport section, well that happens when I don't read everything like I should, just saw free chip and jump right in, well no loss anyway, free is free so that way, my hubby used that chip.

I didn't visit them so long, so honestly in that time I didn't have so interest in Netent and Microgaming so like I forgot about them. 1 month ago I decided to deposit there, but just like many times happened to me, just because I opened casino account and since then didn't make an deposit, my account was not qualified to get the welcome bonus. Well ok, that day wanted to play at BetVictor so I played without any bonus. I did deposited 25 euros, I know that was far from good amount so I can do something, but you never know, right?

Being a fan of the Netent slots, the first game I played there was Fruit Case slot, well I had some awesome winnings on this game, so whenever I play at some casino, well new to me I always play my favorites, just to see if they will load like always, wining combination.The Fruit Case was going up and down, giving me something and taking me much more from my money, so I switched the game and played Starrburst for I while .

I though if the game will do fine I will raise my balance a bit and after I will continue to play some other game like my friend Gonzo. Starburst actually sucked my account and I was left with 4.50 euros on my account, so because the money was to little I decided to play that game till the end. And yes the end did come very fast and lost all the money. I do like this casino, but next time if I visit them it will be if I get some bonus from them, till then I will sit and wait for some promotion and if not, there are plenty casinos out there giving bonuses every month to its players, good luck!

Th3 Runn3R

8/10

Formerly Victor Chandler casino, this casino was my favorite casino. Their games are powered by a various software. They offered me a free 10 euro no deposit bonus and of course I took it ( who wouldn't).

With the free 10 euro bonus I was able to play about an hour with the lowest stake playing Pirate Radio. This game is kinda strange but fun. The graphics is not a top notch but it will do. The background music is addictive and like all pirate radio songs, it makes you sing a long with them (in this case humming along). The highest win I have won on this game was 120 euro with 40 cents stake. which is kinda a lot to me. I still love this game.

Also a few years ago they do allowed a very small deposit via Moneybookers with an amount of 1 euro. Of course I was curious if this would work and it worked perfectly. It was by the way the only 1 euro deposit I ever made.

This casino also offers games are powered by IGT who I very much like but unfortunately I am not allowed to play these games anymore because their law (or our law). Cleopatra was also my favorite game at this casino and I played this game a lot at landbased casino in the Netherlands.
They withdrawal options are good and I like using Skrill, this withdrawal methode has a up to 3 hours processing time which is kinda fast but not the fastest.
I never had any problems with the withdrawals and I always get my money on time, thumbs up for Bet Victor.

With my first withdrawal was no documents needed to send, but now they probably have new terms about this issue because I got an email from them a few month ago about sending the proper documentations if I want to make a withdrawal. It's hard to trust anyone with your documentations these days because there are a lot rogue casino on the net who probably use your documents for other reasons. That's why I quit playing at BetVictor and only play at casino I trust or where I already send my documents to and made successful withdrawals like casinoeuro.

I can't say if I recommend this casino to other players because I read a lot of negative feedbacks about this casino. I personally like this casino but now I have my doubt about it.

I hope they will make some changes and earn their trust back.
I give this casino a 7.5 out of 10.

WWW420XE

Это казино вор! Выиграть невозможно. Мерзкие воры!

This casino thief! You can not win. Nasty thieves!

aemakgol

Betvictor casino has a lot selection of different slot from different providers, but I decide to try it because I want to play Net Entertainment games with a bonus. I found on their site that they giving away 100% bonus, fast check terms, and everything seems fine. I made deposit of 50 euros but for some reason my welcome bonus was not credited.

I go to live chat and ask what the problem, and ask him to credit bonus. But after words of support guy I feel my self like an idiot. It was post wager bonus, it means at first you need to clear it, and only after it you can get your bonus. Of course I decide to play with this funds, if i made deposit, then I should play, this is how my logic works.

I start from blackjack table, this is funny when I have no bonus I did not like play slots, because I have a fear that I have not enough money, really funny and I do not know why I even have such feeling. Anyway, on blackjack table I was a king, and left it with 100 euros on my balance. This is another deal! Now I have 100 euros to play slots and I can imagine that I get welcome bonus. I open reel steel slot game and play it a bit, but did not find it interesting and soon get bored. To increase my fun I open wild rockets slot and start spinning at 1 euro per spins, and after about 20 minutes of playing I managed to hit 3 wilds on middle reels, and it pay me something like 300 x total bet. Not need to play anymore, I can just withdraw, and I request withdrawal of 350 euros, which was paid after verification in 30 hours, or probably 40.

That's all, thank you for reading my review about Betvictor casino, now I will give them some marks:
Support: A
Bonuses: B- ( i hate pre wager bonuses)
Games selection: A++
Withdrawals: A

bogdangy

After I saw on askgamblers that they have a no deposit bonus, I decided to open an account and try the casino! But when I read the bonus terms and conditions I realized that I not qualify for no deposit bonus because the bonus is only for UK and Ireland players!

So I decided to make a deposit of 20 euro and take the welcome bonus but again I had a big surprise because they don't have a bonus like other casinos where you deposit an amount of money and you receive 100% bonus or even more! To receive a bonus from this casino you have to wager £500 and you will receive £25 bonus, then wager another £1500 and you will receive £50 bonus! This isn't a good bonus but better than nothing! After I have read the terms and conditions of this bonus I was shocked because it says: "This offer is not available to residents of Armenia, Argentina, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, China, Croatia, Denmark, Finland, France, Georgia, Hong Kong, Hungary, Kazakhstan, Latvia, Lithuania, Macau, Macedonia, Malaysia, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Taiwan, Thailand or Ukraine"! and I am from Romania so I cant receive no deposit bonus and even no welcome bonus!

With no bonus to play, I started the Unicorn Legend slot and played about 30 minutes and after that my account reached 0! This was a bad experience with a big casino like Betvictor and I am sure I will not play to this casino anymore!And now I would like to rate this casino because in my opinion it is a bad casino for other players outside UK and Ireland:
-games 8/10
-bonus 6/10
-support 9/10
-overall 7.6/10
My advice is to spend your money to another casino with a good welcome bonus and also with low wagering requirements!

WWW420XE

Казино голодных воров! Выиграть вам там не дадут.
Casino hungry thieves! To win there you will not give.
Victor thief!

paquito76

I always loved BetVictor. I liked them when they were Victor Chandler, I liked their Spinroom product and now their casino section which is more comprehensive and complete. It has a great, classy interface that definitely an improvement. They represent a multi-provider casino model, means we can play here with Microgaming, NetEnt, ITG or Realistic games, and maybe some other that I haven't discovered yet, though not every game is available from these partners.

Following the latest trend some of the popular games nowadays are designed to be played on mobile devices, too, like Gonzo's Quest or Thunderstruck and their mob app that I used worked like a charm unlikely other casino's applications. Differently from some companies with bookie services, they offer a great €175 welcome bonus but my favourite promo from them that I frequently use up is the Daily Bonus Bonanza, where €5-10-20 can be credited to our balance if we wager a specified amount on given games.

Their €5 min. deposit limit is fancy, not that we would cash in such a small amount but I appreciate the opportunity and don't forget we can use the services of BetVictor for sport betting purposes too.

The security and protection steps sometimes are overdone as it has already happened to me twice that my withdrawal request was declined and returned to my player account because of some further security checks despite I've already had some payments from them. Of course after I sent the desired documents my cash out request was approved and shortly after that completed. Mybe it's uncomfortable but rather this than not to be paid, right? They said the withdrawal time is usually 1-2 business days for e-wallet but I always got the money in 12-16 hours.

All in all, I really like BetVictor. Their reputation, services and customer-friendly behaviour make them a very good choice and I think no one will be disappointed in them.

szirtisas