I registed in Betvictor on Tu 22. Aug, with my account misscat777
Later that day at 04:34 I sent in the verification documents to verifiÂcatÂionÂ@beÂtviÂctoÂr.com as instructed by the chat support, sent my card, front and back as well as an utility bill and my passport, all of this before depositing any money as I like to be able to withdraw without any issues or delays.
Everything had been verified and confirmed.
Tu 12. Sep I finally decide to deposit. I deposit right about £1000, I end up winning £687.50. I try withdrawing the full amount and it says that my account is inactive to contact live support.
I contact the chat and they inform me that my account is closed, they say they have no need to give me a reason for it being closed. I dont believe this is fair and I deserve to get my winnings or at least let me know why my account has been closed, especially when I have never held an account with betvictor before, neither have i claimed any bonus or done anything wrong.
Complaint Info
Betvictor Casino Complaints
- 2 of 16 resolved
- 4 days avg response
- 6 days avg complaint life
- 2,283 USD avg amount
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Unresolved
Betvictor Casino - Not paying rebounced funds
€450
Unresolved
Betvictor Casino - Not paying rebounced funds
I have requested a withdrawal on 22 November of 450EUR through debit card, but I have found out my bank does not accept overseas direct debit ...
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Unresolved
Betvictor Casino - missing withdraw
$50
Unresolved
Betvictor Casino - missing withdraw
On march 3rd i had submitted a withdraw for the amount of $50 Canadian, but it was rejected and resent on the 10th of March as a bank wire transfer. ...
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Unresolved
Betvictor Casino -Not able to provide adequate assistance and proper investigation on a reported slot game glitch
Unresolved
Betvictor Casino -Not able to provide adequate assistance and proper investigation on a reported slot game glitch
I opened bet victor casino to play Congo bongo while on the main board of the bonus round 8 times multiplier and most characters collect the amount I ...
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Unresolved
Betvictor Casino - Withheld winnings, stalling account verification
£715
Unresolved
Betvictor Casino - Withheld winnings, stalling account verification
Used my credit card as new Customer, lost £200 took money no problem, I won next night £715 and they say can't refund a credit card , so I gave my ...
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