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Betvictor Casino - Account closed without a reason

UNRESOLVED
misscat7 United Kingdom
posted on September 15, 2017.

I registed in Betvictor on Tu 22. Aug, with my account misscat777
Later that day at 04:34 I sent in the verification documents to verifi­cat­ion­@be­tvi­cto­r.com as instructed by the chat support, sent my card, front and back as well as an utility bill and my passport, all of this before depositing any money as I like to be able to withdraw without any issues or delays.

Everything had been verified and confirmed.
Tu 12. Sep I finally decide to deposit. I deposit right about £1000, I end up winning £687.50. I try withdrawing the full amount and it says that my account is inactive to contact live support.

I contact the chat and they inform me that my account is closed, they say they have no need to give me a reason for it being closed. I dont believe this is fair and I deserve to get my winnings or at least let me know why my account has been closed, especially when I have never held an account with betvictor before, neither have i claimed any bonus or done anything wrong.

Betvictor Casino complaints

  • 2 of 14 resolved
  • 4 days avg response
  • 1 week avg complaint life
  • 2,567 USD avg amount

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